[spacedesk Christian]

Hi @hgknn,
Thank you very much for sending us the link again.
We will analyze the logs you’ve sent and will get back to you as soon as there is an update regarding this issue.

[spacedesk Christian]

Hi @hgknn,
Thank you very much for sending the link, but the ETL files are still missing.
Can you maybe try to collect a new diagnostic logs again and make sure that the ETL files are included in the new diagnostic folder? please upload it again and send the link to us.

[spacedesk Christian]

Hi @dmitriy_31223,
Could you please try to switch off your Videowall settings?

[spacedesk Christian]

Hi @hgknn,
Thank you very much for sending your Diagnostic logs. However, some of the important files (ETL Files) are missing. In order to include these files, could you maybe send your whole diagnostic files to us again by uploading it to any cloud storage app like google drive or dropbox and send us the link.

• This reply was modified 8 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @ksenit,
I see, disconnecting when the app is minimized is an expected behavior but it should not unplug from your primary machine using this workaround. could you please check your windows settings -> Display if the client is unplugging when it disconnects? if not, that means the connection loss delay is now working.

[spacedesk Christian]

Hi @dmitriy_31223,
Do you have both latest spacedesk Driver and viewer?
What secondary machine are you using? (Android/iOS/Windows)?
What connection type? (Wifi/USB)?
Have you tried all of our suggestions on our previous replies?

[spacedesk Christian]

Hi @luciano,
is this in spacedesk Android viewer? if so,
on the client list before connecting, go to settings -> Om-Screen Menu -> uncheck the option.

[spacedesk Christian]

Hi @kk_lag,
Could you please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @ksenit
have you made sure to hit the enter key after you input the number?
please also try switching the spacedesk Driver Off-On after you try to reconnect your client.

[spacedesk Christian]

Hi @tim,
Currently, we only have settings for brightness and contrast for spacedesk.
to access these, you will have to turn ON the VideoWall settings in spacedesk Console -> navigate to the connected client (can be found on Unassigned section or videowall#) -> click the connected client and on the right view, scroll down to “Videowall client Settings”

[spacedesk Christian]

Hi @p78,
spacedesk viewer should behave just like how windows behave when it comes to monitor.
it should remember the last settings you had with those monitors.
to make sure that you will have the same settings and not get confused when connecting the monitors one by one, we suggest that you disconnect all extra monitors from your main PC -> go to spacedesk console and click “Clear spacedesk settings” and “Clear windows display settings” (this will reset all display settings in the windows database) -> connect all monitors one by one while setting them on how they should be at the same time.

[spacedesk Christian]

Hi jsmasterson,
-are you using USB 3.0?
-what model is your tablet?
-could you clarify if all 3 tablets are experiencing lags?
-could you also clarify this statement “my other setup works perfectly.” is this also using usb? what type and tablet model?

[spacedesk Christian]

Hi @okpainmo,
If the user earns money with the use (e.g. as an employee of a company) then it is business and thus not free. If the user does not earn money with the use (e.g. for playing games) then it qualifies for free use.
since you are using it inside the company and using it to earn, then it means you have to purchase the license.

[spacedesk Christian]

Hi @ksenit
This is an expected behavior for Android viewer app, but a workaround can be done by setting the ‘Connection loss delay’ in the spacedesk Console to -1. This will not unplug your secondary machine and will resume its connection when the app becomes active again.

[spacedesk Christian]

Hi @ricardo,
Could you please answer the following quetions:
-What viewer are you using? (Windows 10 viewer/windows 7 viewer)?
-What is the secondary and primary machine in your set up? (e.g the new laptop is used as secondary/client)
-Could you please try dragging a window (e.g chrome or file explorer) from the primary to secondary machine?

[spacedesk Christian]

Hi @jheimann,
We always go by the following rule of thumb: If the user earns money with the use (e.g. as an employee of the university) then it is business and thus not free. If the user does not earn money with the use (e.g. as a student) or if the use case involves such users (e.g. teaching, research) then it qualifies for free academic use.

[spacedesk Christian]

Hi @josh3736,
We couldn’t reproduce this issue on our side.
Could you maybe try to uninstall your spacedesk Driver -> restart your PC -> install the latest version again.

if the above suggestion doesn’t work, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @p78,
this setup won’t work with just one spacedesk Client.
the only way to do this is to establish multiple spacedesk connections by opening 3 viewers in your client machine. Assuming that you will be using Extend mode, you can just distribute one viewers per monitors.

[spacedesk Christian]

Hi @jahunterco,
-Have you checked if the “USB Cable Android” is enabled in spacedesk Console?
-Is your Android device’s USB connection type set to File Transfer or Media Device MTP?

[spacedesk Christian]

Hi @jon,
if possible, could you maybe send a screenshot of the actual look of your latest setup?

[spacedesk Christian]

Hi @reselec,
-Have you tried plugging your USB cable into other USB ports? or use a different USB cable?
-Is your Android device’s USB connection type set to File Transfer or Media Device MTP?
Could you also try plugging it again and check in the device manager if there are any errors (indicated by an exclamation mark)?

• This reply was modified 8 months, 1 week ago by spacedesk Christian.

[spacedesk Christian]

Hi @cartevitale77,
To use the keyboard together with a licensed viewer, you will have to enable Password Protection and Encryption option in the spacedesk Console.
this security measure is implemented to prevent unauthorized use of the keyboard from other users.

but If you are using the free version of the viewer, you will be able to use the keyboard over a USB connection.

• This reply was modified 8 months, 1 week ago by spacedesk Christian.

[spacedesk Christian]

Hi @dougw03,
Yes, for now, you may try to use a custom resolution and see if you can find a workaround with the resolution and scaling.

[spacedesk Christian]

Hi @captbret,

Android to Android screen mirroring feature is not yet supported.

[spacedesk Christian]

Hi @reselec,
Have you tried rebooting your Primary and Secondary machine?
also, to transfer files or charge over USB, turn OFF USB option on Windows PC in spacedesk Driver Console (you turned it ON before). Or uninstall spacedesk on Windows PC.

• This reply was modified 8 months, 2 weeks ago by spacedesk Christian.

[spacedesk Christian]

Hi @dougw03,

Thank you very much. It appears that the problem is not related to spacedesk, but is instead a known scaling issue with Windows. We have also experienced this issue once even without spacedesk connected.

We found some links that contain very similar issues which might help.
1. https://answers.microsoft.com/en-us/windows/forum/all/windows-11-snipping-tool-issue-with-multiple/890cff5c-5973-4830-b45b-1055c36cb12e
2. https://answers.microsoft.com/en-us/windows/forum/all/windows-11-snip-and-sketch-tool-doesnt-cover-the/5fbe8d8f-f12c-4384-9f8d-bfe7da4fefcb?page=2

note: there is a potential solution posted as a comment in link #2 page 2. could you please try it?

• This reply was modified 8 months, 2 weeks ago by spacedesk Christian.

[spacedesk Christian]

Hi @ericbig66,
Thank you very much for sending your diagnostic files.
We already banned the spammer @grewwal885.

Regarding your concern, it’s possible that a conflict between usb mobile monitor driver and spacedesk usb driver is causing your USB issue.

Would you mind uninstalling the USB mobile monitor, then trying again with spaceDesk, and see if USB connection will work this time?

[spacedesk Christian]

Hi @badbob001,
The size of the viewer window is independent of its resolution. A small window with a high resolution will result in smaller text. If you’re confident with your resolution (958×1326) then it’s already scaled to 100%.

[spacedesk Christian]

Hi @s-h-e-i-k-h,
We have released a new version of spacedesk iOS viewer in the appstore.
this update includes the fix for the “connected display off”. it should now move around the screen to act as a screensaver to prevent screen burn-in. please test it and let us know if you encounter any issues.

[spacedesk Christian]

Hi @dougw03,
We cannot access the link as it requires access permission. could you maybe make it public?

• This reply was modified 8 months, 2 weeks ago by spacedesk Christian.

[spacedesk Christian]

Hi @han,
Audio support in iOS Native USB connection is not yet available.
This feature might become available in one of the next app updates.

[spacedesk Christian]

Hi @badbob001,
The view transformation settings you mentioned is not needed since this is for 3D scaling via mouse input.
if you want the display to fit your screen, you can just use your device’s native resolution then enter full sceen mode.

[spacedesk Christian]

Hi @marwansidky,
Please try the following and see if the orientation is still greyed out under this steps.
1. Press Windows key + I to open Settings.
2. Select System, and then Display.
3. Under the Orientation option, select Portrait.

also, are you maybe using a surface pro machine?

[spacedesk Christian]

Hi @waterproof,
Have you tried the following?
-make sure that the USB Cable Option is enabled in the spacedesk Driver Console
-switch Off-On the spacedesk Server or/and USB Cable Android option in the console
-Is your Android device’s USB connection type set to File Transfer or Media Device MTP?
-make sure that USB debugging is off
-Could you please try plugging the cable using the other USB ports? or try a different cable

[spacedesk Christian]

Hi @waterproof,
To mirror flip the spacedesk screen for teleprompter use, you have to switch ON the Videowall mode via spacedesk Driver Console -> VIDEOWALL, then click the connected client underneath Unassigned (or Video Wall# if its assigned to a videowall).
On the right side panel underneath videowall client settings, you will find below the “Flipped Display (for mirroring)” checkbox and just check it.

For assistance, please check the attached image below.

• This reply was modified 8 months, 2 weeks ago by spacedesk Christian.

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[spacedesk Christian]

Hi @riyuihein-xheiiyne
Unfortunately, audio support is not available in Windows 7/8.1
it is only available in Windows 10/11.

• This reply was modified 8 months, 2 weeks ago by spacedesk Christian.

[spacedesk Christian]

Hi @ericbig66,
Thank you very much for sending your Diagnostic files. Unfortunately, we cannot download your zipped files. could you please use other file types such as .zip or .rar?

For the non-working USB, please try the following:
-disable your other virtual display software then try again if USB will work this time.
-please try switching to File Transfer or Media Device MTP.

[spacedesk Christian]

Hi @immakiller12324,
“free for non-commercial use only” indicates that you are using a non-commercial/free version of spacedesk Android viewer. if you do not wish to see such messages, you will have to purchase a business license.

[spacedesk Christian]

Hi @ant1dote,
Could you please open the Windows Display Settings on your primary machine and then check for detached/greyed-out client. if there is, just attach it by selecting extend from the drop-down menu.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html

[spacedesk Christian]

Hi @stevenvanheusdenhotmail-com,

what touch input type are you using in your spacedesk viewer app? Absolute touch or Relative touch?
the expecetd behavior should be:
Relative touch – double tap to simulate a left click event
absolute – should work like a mouse

• This reply was modified 8 months, 3 weeks ago by spacedesk Christian.

[spacedesk Christian]

Hi @kitrus,
Could you please check your msi user permission? just right click on the msi > properties > go to security tab > click your user name (the one you are using) > then see if “write” and “Full control” is checked.
please refer to the attached screenshot.

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[spacedesk Christian]

Hi @kitrus,
Do you have Nvidia graphics driver on your primary machine?
Is Nvidia ShadowPlay/screen recording currently active?
If yes, please disable it, reboot then try again with spacedesk.

If problem still persist, please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

[spacedesk Christian]

Hi @spacedesker,
The settings we were talking about can be found in the spacedesk Viewer app in your phone.
about the audio, are you using Native USB connection or Wi-Fi connection?
if it’s Wi-Fi, while Android device is connected to your PC display, you will see a floating menu with three lines on it, please tap that menu and check the audio option to enable it.

if its already checked, and still has no audio, the issue could be in your windows audio settings. just choose “spacedesk virtual speaker” as your speaker output.

[spacedesk Christian]

Hi @riyuihein-xheiiyne
Native USB connection is only available in Windows 10/11.
while Native USB connection is not supported in Win8.1 you can try USB tethering instead.
Please refer to the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html

[spacedesk Christian]

Hi @kitrus,
that means the issue is only happening on your 1st machine, the problem lies on that machine somewhere. have you tried suggestion #2?

[spacedesk Christian]

Hi @kitrus,
I see, but have you tried #2? Did it fail too?

[spacedesk Christian]

Hi @kitrus,
Could you please try the following suggestion:
1. copy the msi and paste it to a different drive. e.g Local Disk (D:) then try to install it again.
2. if the above suggestion doesn’t work, please try to install it in a different installation folder. Also, make sure not to put any spaces between the folder name.
please refer to the attached screenshot

• This reply was modified 8 months, 3 weeks ago by spacedesk Christian.

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[spacedesk Christian]

Hi @kitrus,
Unfortunately, the file exceeds the allowed size.
Could you maybe try to split the contents of the diagnostics into 2 folders and just upload 2 zipped folders?
Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.

[spacedesk Christian]

Hi @kitrus,
for further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @jon,
is it necessary for your videowall to be 4444×1080?
I was able to make this work on my side by using the following workaround:
– combine your tablet and phone’s width and assign it to the videowall’s width (1980+720 = 2700)
– your video wall (wall 0) should now be 2700×1080
– check your videowall position. you tablet and phone should now fit your videowall

• This reply was modified 8 months, 3 weeks ago by spacedesk Christian.

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