[spacedesk Christian]

Hi @p78,
spacedesk viewer should behave just like how windows behave when it comes to monitor.
it should remember the last settings you had with those monitors.
to make sure that you will have the same settings and not get confused when connecting the monitors one by one, we suggest that you disconnect all extra monitors from your main PC -> go to spacedesk console and click “Clear spacedesk settings” and “Clear windows display settings” (this will reset all display settings in the windows database) -> connect all monitors one by one while setting them on how they should be at the same time.

[spacedesk Christian]

Hi jsmasterson,
-are you using USB 3.0?
-what model is your tablet?
-could you clarify if all 3 tablets are experiencing lags?
-could you also clarify this statement “my other setup works perfectly.” is this also using usb? what type and tablet model?

[spacedesk Christian]

Hi @okpainmo,
If the user earns money with the use (e.g. as an employee of a company) then it is business and thus not free. If the user does not earn money with the use (e.g. for playing games) then it qualifies for free use.
since you are using it inside the company and using it to earn, then it means you have to purchase the license.

[spacedesk Christian]

Hi @ksenit
This is an expected behavior for Android viewer app, but a workaround can be done by setting the ‘Connection loss delay’ in the spacedesk Console to -1. This will not unplug your secondary machine and will resume its connection when the app becomes active again.

[spacedesk Christian]

Hi @ricardo,
Could you please answer the following quetions:
-What viewer are you using? (Windows 10 viewer/windows 7 viewer)?
-What is the secondary and primary machine in your set up? (e.g the new laptop is used as secondary/client)
-Could you please try dragging a window (e.g chrome or file explorer) from the primary to secondary machine?

[spacedesk Christian]

Hi @jheimann,
We always go by the following rule of thumb: If the user earns money with the use (e.g. as an employee of the university) then it is business and thus not free. If the user does not earn money with the use (e.g. as a student) or if the use case involves such users (e.g. teaching, research) then it qualifies for free academic use.

[spacedesk Christian]

Hi @josh3736,
We couldn’t reproduce this issue on our side.
Could you maybe try to uninstall your spacedesk Driver -> restart your PC -> install the latest version again.

if the above suggestion doesn’t work, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @p78,
this setup won’t work with just one spacedesk Client.
the only way to do this is to establish multiple spacedesk connections by opening 3 viewers in your client machine. Assuming that you will be using Extend mode, you can just distribute one viewers per monitors.

[spacedesk Christian]

Hi @jahunterco,
-Have you checked if the “USB Cable Android” is enabled in spacedesk Console?
-Is your Android device’s USB connection type set to File Transfer or Media Device MTP?

[spacedesk Christian]

Hi @jon,
if possible, could you maybe send a screenshot of the actual look of your latest setup?

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