Forum Replies Created
-
AuthorPosts
-
April 30, 2024 at 7:37 am in reply to: Android USB driver interfere with logitech lightspeed receiver(G304) #26700spacedesk ChristianKeymaster
Hi @hgknn,
Thank you very much for sending us the link again.
We will analyze the logs you’ve sent and will get back to you as soon as there is an update regarding this issue.April 30, 2024 at 6:50 am in reply to: Android USB driver interfere with logitech lightspeed receiver(G304) #26698spacedesk ChristianKeymasterHi @hgknn,
Thank you very much for sending the link, but the ETL files are still missing.
Can you maybe try to collect a new diagnostic logs again and make sure that the ETL files are included in the new diagnostic folder? please upload it again and send the link to us.spacedesk ChristianKeymasterHi @dmitriy_31223,
Could you please try to switch off your Videowall settings?April 30, 2024 at 3:09 am in reply to: Android USB driver interfere with logitech lightspeed receiver(G304) #26688spacedesk ChristianKeymasterHi @hgknn,
Thank you very much for sending your Diagnostic logs. However, some of the important files (ETL Files) are missing. In order to include these files, could you maybe send your whole diagnostic files to us again by uploading it to any cloud storage app like google drive or dropbox and send us the link.- This reply was modified 1 week, 2 days ago by spacedesk Christian.
April 30, 2024 at 1:36 am in reply to: The connection is interrupted when the application is closed or the second devic #26687spacedesk ChristianKeymasterHi @ksenit,
I see, disconnecting when the app is minimized is an expected behavior but it should not unplug from your primary machine using this workaround. could you please check your windows settings -> Display if the client is unplugging when it disconnects? if not, that means the connection loss delay is now working.spacedesk ChristianKeymasterHi @dmitriy_31223,
Do you have both latest spacedesk Driver and viewer?
What secondary machine are you using? (Android/iOS/Windows)?
What connection type? (Wifi/USB)?
Have you tried all of our suggestions on our previous replies?spacedesk ChristianKeymasterHi @luciano,
is this in spacedesk Android viewer? if so,
on the client list before connecting, go to settings -> Om-Screen Menu -> uncheck the option.April 29, 2024 at 9:14 am in reply to: Android USB driver interfere with logitech lightspeed receiver(G304) #26664spacedesk ChristianKeymasterHi @kk_lag,
Could you please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.April 29, 2024 at 8:42 am in reply to: The connection is interrupted when the application is closed or the second devic #26663spacedesk ChristianKeymasterHi @ksenit
have you made sure to hit the enter key after you input the number?
please also try switching the spacedesk Driver Off-On after you try to reconnect your client.spacedesk ChristianKeymasterHi @tim,
Currently, we only have settings for brightness and contrast for spacedesk.
to access these, you will have to turn ON the VideoWall settings in spacedesk Console -> navigate to the connected client (can be found on Unassigned section or videowall#) -> click the connected client and on the right view, scroll down to “Videowall client Settings” -
AuthorPosts