[spacedesk Nicole]

Hi @mattgiulp,

there were no other reports like this before.
Please check in Task Manager if the CPU, Memory, or GPU usages are too high and which application is causing it. Looking forward to your feedback.

[spacedesk Nicole]

Hi @harrishc,

currently, spacedesk does not support ARM platform but we are considering it.

[spacedesk Nicole]

Hi @dsi,

disconnect the viewer app and open spacedesk Driver Console on the server machine.
If Video Wall is ON, please try to turn it OFF by unchecking the check box.
If Video Wall is already OFF, please try the ‘Clear Windows Display Settings’.
Then, reconnect the viewer app.

[spacedesk Nicole]

Hi @dsi,

what is the resolution set in Windows viewer?
Could you please try to uncheck custom resolution and only set the native resolution?

[spacedesk Nicole]

Hi @witolo,

what you described is the default behavior of spacedesk and all other screen sharing/extension software using Microsoft Indirect Display Driver model.
Currently, spacedesk does not have the option to choose the rendering graphics adapter.
There is no schedule yet when this feature will be supported as only a few people requested this feature.

• This reply was modified 6 months ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @djkimki,

thank you for the information.
Is the Lenovo Pad 2024 software updated?
You may send the video to androidapp@spacedesk.net with the email subject “Forum support: Help! USB Connection reboots my tablet”.
Once you have the tablet and if the problem still persists, please send the diagnostics.

[spacedesk Nicole]

Hi @djkimki,

there were no other reports like this before.
Have you tried using a different USB cable?

For further analysis, please send us the diagnostics of this USB cable connection issue.
Open spacedesk Driver Console and go to Diagnostics.
Follow the steps to get the diagnostics logs and attach the compressed folder into your next reply.
In case the folder exceeds the 512KB file size limit, please upload it and send us the download link.

• This reply was modified 6 months, 1 week ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @buddman014,

thank you for the feedback. We will check this.
Is this iTunes from the Apple website or Microsoft Store?
Have you tried to download and install the alternative software app “Apple Devices” from Microsoft Store?

• This reply was modified 6 months, 1 week ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @alipp,

is the Auto rotate option of the Android tablet enabled?
is the Auto-Rotation setting of the spacedesk Android viewer app checked?
For further details, please refer to our user manual topic “Auto Rotation” (https://manual.spacedesk.net/AutoRotation.html).

[spacedesk Nicole]

Hi @concacto,

the settings are disabled when the Windows 7 viewer is connected to the spacedesk server.
Please disconnect the viewer app and follow the steps of our user manual to change the FPS.

[spacedesk Nicole]

Hi @p424top,

Audio feature is currently not yet supported when connecting spacedesk iOS viewer via USB cable.

• This reply was modified 6 months, 1 week ago by spacedesk Nicole.
• This reply was modified 6 months, 1 week ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @concacto,

please refer to our user manual topic “Framerate per second” (https://manual.spacedesk.net/Frameratepersecond.html).

[spacedesk Nicole]

Hi @amiga,

the issue has been forwarded to our Android app developer and is being investigated.

[spacedesk Nicole]

Hi @jsmasterson,

I assume that you’ve already checked that the USB cables are good, but I still want to ask,
are the cables not broken? Does the usual functionalities e.g. file transfer work properly?

Is USB Debugging disabled in Developer Options of the L7 Pritom tablets?

Could you please check if the lag already happens with ONE USB cable connection of L7 Pritom tablet?
If it does NOT happen, connect the second L7 Pritom tablet by USB cable.
If it does happen,
– open Task Manager. Are the CPU, GPU, and Memory usages too high?
– please send us again the diagnostics. The previous diagnostics did not contain the spacedesk driver logs. If the folder exceeds 512KB, please upload it in Google Drive/One Drive/Dropbox/or any similar app and send us the download link.

Looking forward to your feedback.

[spacedesk Nicole]

Hi @averageuser,

spacedesk Driver Console -> Control has a setting ‘Connection close delay’.
When the client disconnects, it will let the spacedesk display stay plugged and preserve the state of opened windows until the timeout.
To enable, input a timeout value in seconds and press Enter key.
Have you tried this?

[spacedesk Nicole]

Hi @jsmasterson,

is this related to the following posts?
– SLOW PERFORMANCE 4second lag time (https://forum.spacedesk.net/forums/topic/slow-performance-4second-lag-time/)
– REMOTE ACCESS HELP??? (https://forum.spacedesk.net/forums/topic/remote-access-help/)

If it is, does the issue already happen with one Pritom L7 tablet connected by USB cable?

As per your question about performance on commercial/licensed version,
it isn’t any different to non-commercial/unlicensed version.

• This reply was modified 6 months, 2 weeks ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @jamesson,

here is a potential workaround: go to the Windows viewer’s Settings -> Reset settings and select Yes.
Reconnect the viewer then try again to enable audio.
Please let us know if this helped with the problem.

[spacedesk Nicole]

Hi @averageuser,

thank you for the feedback. Follow-up questions:
1. What is the Windows OS version?
2. Did you set other iperf parameters on Windows or Android?
3. Did you also try this trick with the wireless connection? Did it gain performance?

[spacedesk Nicole]

Hi @averageuser,

thank you for reporting this issue.
spacedesk has not been tested on USB 4.
Could you please update to spacedesk Driver v2.1.20 and send us the diagnostics?
Just open the spacedesk Driver Console -> Diagnostics and follow the Diagnostics Collection steps.
Please send us the compressed folder on your next reply.
In case the file exceeds 512KB, please upload to Google Drive/One Drive/Dropbox/any similar app and send us the download link.
Looking forward to your feedback.

[spacedesk Nicole]

Hi @gdspwilson,

have you tried the troubleshooting tips in our user manual’s Network Connection topic https://manual.spacedesk.net/NetworkConnection.html ?

If the troubleshooting tips did not help, please send us the diagnostic logs for further analysis.
Just open the spacedesk Driver Console -> Diagnostics
– download DebugView (a Download button is available)
– switch Diagnostic Collection ON (check)
– Reproduce the problem by connecting the client
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click NO)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google drive/One drive/similar apps and send us the link.

[spacedesk Nicole]

Hi @averageuser,

thank you very much for the input.
We have not really explored the option to connect via a USB ethernet adapter.
Were you able to compare the performance with the native USB cable connection?

[spacedesk Nicole]

Hi @kostasrz,

the ‘X’ button on Windows 7 viewer app is designed for Windows machines e.g. Surface that do not have a keyboard or mouse to exit full screen mode.

Have you tried our spacedesk Windows viewer from Microsoft Store?
This is an alternative to our old Windows 7 viewer app.

[spacedesk Nicole]

Hi @vincnet,

after enabling ‘Local Network’, have you tried to terminate the spacedesk viewer app then re-open it?
As an alternative to wireless connection, you may also connect by USB cable. For further details, please refer to our user manual’s “iOS USB Cable Connection” topic (https://manual.spacedesk.net/iOSUSBCableConnection.html).

As for the expiry,
spacedesk can still be used but it will display black and white images.
A new version will be available that has extended expiry date.

[spacedesk Nicole]

Hi @jamesson,

thank you for sending the file.
This is currently being investigated.

[spacedesk Nicole]

Hi @jonasbendtsenme-com,

open spacedesk Driver Console on your primary machine and uncheck Password Protection and Encryption.
For further details, please read “Password Protection and Encryption” topic of our user manual (https://manual.spacedesk.net/PasswordProtectionandEncryption.html).

@wen,
if this is also the cause of your problem, then please follow my suggestion above.

[spacedesk Nicole]

Hi @kuschanow,

was it the Android spacedesk viewer from the emulator or the Windows viewer that’s not able to connect locally?

Android spacedesk viewer from emulator:
Did the app not able to discover the spacedesk server?
Was the emulator connected to AndroidWifi?

Windows viewer:
Local host connection is not supported.

Alternative:
Use HTML5 spacedesk viewer (http://viewer.spacedesk.net/).
This can connect locally.
Please note that only one HTML5 viewer connection is allowed and the performance of this viewer is not as good as the native viewers.

[spacedesk Nicole]

Hi @wen,

what did you mean by your laptop being “locked”?
Were you not able to connect?
Were you not able to use some of the spacedesk features?

[spacedesk Nicole]

Hi @soapp,
thank you very much for the feedback.
It sounds like that the absolute mouse is being used on the second tablet.
This is expected as only the first tablet/client could use multi-touch.
No release schedule yet when multi-touch feature will be used on all clients.

[spacedesk Nicole]

Hi @dougw03,

yes, that might resolve the issue.
Looking forward to your feedback.

[spacedesk Nicole]

Hi @dougw03,

is this happening on latest spacedesk Driver v2.1.19 and latest spacedesk iOS viewer?
Have you tried to toggle (uncheck->check) the Communication Interface “USB Cable iOS” check box in the spacedesk Driver Console?

[spacedesk Nicole]

Hi @christmas,

when you connect by USB, does the message “Open spacedesk to handle USB (spacedesk)?” pop-up on your Android phone (please see attached screenshot, Android_spacedesk_popup.jpg)?
If it did not show, please check in USB accessory options if File Transfer is selected (please see attached screenshot, Android_USB_accessory_options.jpg).

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @christmas,

does your phone have USB Debugging enabled?
If it has, please disable it.

[spacedesk Nicole]

Hi @srirams05,

trackpad as mouse input is currently not supported.
Our spacedesk iOS viewer developer is on it
but, there’s no definite schedule yet when this will be available.

[spacedesk Nicole]

Hi @vinny,

we’ve separated your post as a different topic.
Please refer to our user manual’s Troubleshooting chapter, Network Connection topic:
https://manual.spacedesk.net/NetworkConnection.html.

[spacedesk Nicole]

Hi @christmas,

based on the diagnostics info you previously sent, this USB Mobile Monitor Virtual Display is installed via LetsView.
It doesn’t seem to conflict with our spacedesk USB feature.

BUT, it could conflict if:
1. LetsView’s ‘Control Android’ feature is being used as this requires USB Debugging enabled on your phone. If it is enabled, please turn it OFF in the Developer Options settings of your phone.

2. There might be an old driver version of USB Mobile Monitor installed.
Please check in Device Manager, View -> Devices by driver, if there is a usbmmu.inf listed (please see attached screenshot, DeviceManager_usbmmu.png, as an example).
If it’s present, right click on it and select ‘Remove driver’.
Check both ‘Uninstall this driver from any devices that currently use it.’ and ‘Attempt to force removal of this driver while it is still in use by devices.’ (please see attached screenshot DeviceManager_usbmmu_removal.png).

Looking forward to your feedback.

• This reply was modified 7 months, 1 week ago by spacedesk Nicole.

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @srirams05,

for further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics.
– first, download Debug View (there is a Download button and status that will indicate if it’s ‘Available’)
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply
or upload to Dropbox/Google Drive/etc. and send us the link.

[spacedesk Nicole]

Hi @christmas,

is “USB Mobile Monitor” listed in Settings -> Apps -> Installed apps?

[spacedesk Nicole]

Hi @juandavid182,

do you have splashtop installed on your machine and Android device?
Please try to disable USB debugging on your Android device.

[spacedesk Nicole]

Hi @kk_lag,

thank you very much for the feedback.
We are glad that it worked on your side.
We will be closing this thread soon.

[spacedesk Nicole]

Hi @christmas,

thank you very much for sending the diagnostics info.
Could you please try to disable or uninstall Amyuni USB Mobile Monitor?
This software product seems to conflict with our spacedesk USB driver.
Looking forward to your feedback.

[spacedesk Nicole]

Hi @christmas,

the diagnostic info is incomplete but it seemed to indicate that the spacedesk server was suddenly stopped.
To analyze how this happened, download DebugView first – there is a download button in the Diagnostics and will show if it’s already available (please see attached screenshots).
Then please follow again the steps to get the diagnostic info.

Have you checked if USB debugging is really OFF in your Android device?

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @christmas,

Please update to spacedesk Driver v2.1.19.
If the problem still persists, please send us again the diagnostic info (same steps mentioned above).

[spacedesk Nicole]

Hi @jstrong20,

Please update to spacedesk Driver v2.1.19.

If the problem still persists, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– reproduce the issue by connecting the Android device
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply
OR upload to Dropbox/Google Drive/etc. and send us the link.

• This reply was modified 7 months, 1 week ago by spacedesk Nicole.
• This reply was modified 7 months, 1 week ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @hgknn, @kk_lag,

potential fix for this issue has been released.
Please update to spacedesk Driver v2.1.19.

@hgknn
thank you very much for testing.
We reverted v2.1.18 yesterday.
Please try again with v2.1.19.

Looking forward to your feedback.

• This reply was modified 7 months, 1 week ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @kfbtw,

please try to disable HDR and reboot the machine.

If the problem still persists, please send us a screenshot of the color issue and
the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply OR upload to Dropbox/Google Drive/etc. and send us the link.

[spacedesk Nicole]

Hi @monkeygotthis,

did you mean connecting by hostname?

[spacedesk Nicole]

Hi @amiga,

for clarification of the spacedesk viewer app settings:
if only “Use native android device resolution” option is checked
and
“Use custom resolution” option is unchecked,
then the resolution is only 1920×1080?

What is the model and Android version of the smart TV?

[spacedesk Nicole]

Hi @kfbtw,

did you reboot the primary machine after applying the changes in the AMD Radeon Software?

[spacedesk Nicole]

Hi @christmas,

based on your spacedesk diagnostics, USB Cable Android is not enabled and server is OFF.
To enable it,
– open the spacedesk Driver Console by clicking the spacedesk icon in the taskbar or by searching for it.
– click ON (this is the big text and button on the left of spacedesk Driver text)
– Then, check the “USB Cable Android” option underneath Communication Interfaces.
Please refer to our user manual, “Android USB Cable Connection” topic
(https://manual.spacedesk.net/AndroidUSBCableConnection.html).

• This reply was modified 7 months, 1 week ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @tsdiokno,

thank you very much. We are glad that spacedesk works for you!
Apple Pencil Hover feature will be available in future spacedesk releases.
There’s no definite schedule yet. We will let you know once it is released.

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