Forum Forums spacedesk Discussions fault connection with android phone via usb

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  • #26836
    christmas
    Participant

    I tried everything that I could find, but it didn’t work. When I tried through wifi everything was okay, but via USB doesn’t work.

    #26845
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    is ‘USB Cable Android’ option checked in the spacedesk Driver Console?
    Have you tried to restart your Android phone and Windows PC/laptop?
    Maybe a faulty USB cable?
    USB debugging OFF?

    For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
    – switch Diagnostic Collection ON (check)
    – Connect your spacedesk Viewer app and reproduce the problem
    – switch Diagnostic Collection OFF (uncheck)
    – click “Save All Information”
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google Drive/etc. and send us the link.

    #26860
    christmas
    Participant

    I tried to reinstall the application (on OC and Android Phone) with no result, I tried with different cables, also doesn’t work. I put a link to Google Drive with a diagnostic zip https://drive.google.com/file/d/1QBZk3Q7pqiWeVaA73CCqJlN9sij1NIVa/view?usp=sharing

    • This reply was modified 1 week, 5 days ago by christmas.
    • This reply was modified 1 week, 5 days ago by christmas.
    • This reply was modified 1 week, 5 days ago by christmas.
    #26865
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    based on your spacedesk diagnostics, USB Cable Android is not enabled and server is OFF.
    To enable it,
    – open the spacedesk Driver Console by clicking the spacedesk icon in the taskbar or by searching for it.
    – click ON (this is the big text and button on the left of spacedesk Driver text)
    – Then, check the “USB Cable Android” option underneath Communication Interfaces.
    Please refer to our user manual, “Android USB Cable Connection” topic
    (https://manual.spacedesk.net/AndroidUSBCableConnection.html).

    #26881
    christmas
    Participant

    unfortunately, the result is still the same, it is not working for me

    #26896
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    Please update to spacedesk Driver v2.1.19.
    If the problem still persists, please send us again the diagnostic info (same steps mentioned above).

    #26897
    christmas
    Participant
    #26898
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    the diagnostic info is incomplete but it seemed to indicate that the spacedesk server was suddenly stopped.
    To analyze how this happened, download DebugView first – there is a download button in the Diagnostics and will show if it’s already available (please see attached screenshots).
    Then please follow again the steps to get the diagnostic info.

    Have you checked if USB debugging is really OFF in your Android device?

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    #26903
    christmas
    Participant
    #26905
    juandavid182
    Participant

    I have the same problem, please help me! here is the result of the dignosis

    Attachments:
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