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Viewing 50 posts - 1 through 50 (of 117 total)
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  • in reply to: Help! USB Connection reboots my tablet #27212
    spacedesk Nicole
    Keymaster

    Hi @djkimki,

    thank you for the information.
    Is the Lenovo Pad 2024 software updated?
    You may send the video to androidapp@spacedesk.net with the email subject “Forum support: Help! USB Connection reboots my tablet”.
    Once you have the tablet and if the problem still persists, please send the diagnostics.

    in reply to: Help! USB Connection reboots my tablet #27199
    spacedesk Nicole
    Keymaster

    Hi @djkimki,

    there were no other reports like this before.
    Have you tried using a different USB cable?

    For further analysis, please send us the diagnostics of this USB cable connection issue.
    Open spacedesk Driver Console and go to Diagnostics.
    Follow the steps to get the diagnostics logs and attach the compressed folder into your next reply.
    In case the folder exceeds the 512KB file size limit, please upload it and send us the download link.

    in reply to: iPad Air 5th Gen USB Not Connecting #27197
    spacedesk Nicole
    Keymaster

    Hi @buddman014,

    thank you for the feedback. We will check this.
    Is this iTunes from the Apple website or Microsoft Store?
    Have you tried to download and install the alternative software app “Apple Devices” from Microsoft Store?

    in reply to: Issue with vertical settings #27194
    spacedesk Nicole
    Keymaster

    Hi @alipp,

    is the Auto rotate option of the Android tablet enabled?
    is the Auto-Rotation setting of the spacedesk Android viewer app checked?
    For further details, please refer to our user manual topic “Auto Rotation” (https://manual.spacedesk.net/AutoRotation.html).

    in reply to: How to get 60FPS? #27193
    spacedesk Nicole
    Keymaster

    Hi @concacto,

    the settings are disabled when the Windows 7 viewer is connected to the spacedesk server.
    Please disconnect the viewer app and follow the steps of our user manual to change the FPS.

    in reply to: Outputting sound from iPhones #27167
    spacedesk Nicole
    Keymaster

    Hi @p424top,

    Audio feature is currently not yet supported when connecting spacedesk iOS viewer via USB cable.

    in reply to: How to get 60FPS? #27161
    spacedesk Nicole
    Keymaster

    Hi @concacto,

    please refer to our user manual topic “Framerate per second” (https://manual.spacedesk.net/Frameratepersecond.html).

    in reply to: spacedesk viewer on TV can’t get the right resolution #27148
    spacedesk Nicole
    Keymaster

    Hi @amiga,

    the issue has been forwarded to our Android app developer and is being investigated.

    in reply to: USB CONNECTION LAG #27113
    spacedesk Nicole
    Keymaster

    Hi @jsmasterson,

    I assume that you’ve already checked that the USB cables are good, but I still want to ask,
    are the cables not broken? Does the usual functionalities e.g. file transfer work properly?

    Is USB Debugging disabled in Developer Options of the L7 Pritom tablets?

    Could you please check if the lag already happens with ONE USB cable connection of L7 Pritom tablet?
    If it does NOT happen, connect the second L7 Pritom tablet by USB cable.
    If it does happen,
    – open Task Manager. Are the CPU, GPU, and Memory usages too high?
    – please send us again the diagnostics. The previous diagnostics did not contain the spacedesk driver logs. If the folder exceeds 512KB, please upload it in Google Drive/One Drive/Dropbox/or any similar app and send us the download link.

    Looking forward to your feedback.

    in reply to: Suggestion: backup connection #27103
    spacedesk Nicole
    Keymaster

    Hi @averageuser,

    spacedesk Driver Console -> Control has a setting ‘Connection close delay’.
    When the client disconnects, it will let the spacedesk display stay plugged and preserve the state of opened windows until the timeout.
    To enable, input a timeout value in seconds and press Enter key.
    Have you tried this?

    in reply to: USB CONNECTION LAG #27102
    spacedesk Nicole
    Keymaster

    Hi @jsmasterson,

    is this related to the following posts?
    – SLOW PERFORMANCE 4second lag time (https://forum.spacedesk.net/forums/topic/slow-performance-4second-lag-time/)
    – REMOTE ACCESS HELP??? (https://forum.spacedesk.net/forums/topic/remote-access-help/)

    If it is, does the issue already happen with one Pritom L7 tablet connected by USB cable?

    As per your question about performance on commercial/licensed version,
    it isn’t any different to non-commercial/unlicensed version.

    in reply to: laptop as second screen, no sound #27080
    spacedesk Nicole
    Keymaster

    Hi @jamesson,

    here is a potential workaround: go to the Windows viewer’s Settings -> Reset settings and select Yes.
    Reconnect the viewer then try again to enable audio.
    Please let us know if this helped with the problem.

    in reply to: Ethernet Android OTG issue #27067
    spacedesk Nicole
    Keymaster

    Hi @averageuser,

    thank you for the feedback. Follow-up questions:
    1. What is the Windows OS version?
    2. Did you set other iperf parameters on Windows or Android?
    3. Did you also try this trick with the wireless connection? Did it gain performance?

    in reply to: USB support for 3, 4 versions? #27062
    spacedesk Nicole
    Keymaster

    Hi @averageuser,

    thank you for reporting this issue.
    spacedesk has not been tested on USB 4.
    Could you please update to spacedesk Driver v2.1.20 and send us the diagnostics?
    Just open the spacedesk Driver Console -> Diagnostics and follow the Diagnostics Collection steps.
    Please send us the compressed folder on your next reply.
    In case the file exceeds 512KB, please upload to Google Drive/One Drive/Dropbox/any similar app and send us the download link.
    Looking forward to your feedback.

    in reply to: LAN Connectivity Has Failed #27056
    spacedesk Nicole
    Keymaster

    Hi @gdspwilson,

    have you tried the troubleshooting tips in our user manual’s Network Connection topic https://manual.spacedesk.net/NetworkConnection.html ?

    If the troubleshooting tips did not help, please send us the diagnostic logs for further analysis.
    Just open the spacedesk Driver Console -> Diagnostics
    – download DebugView (a Download button is available)
    – switch Diagnostic Collection ON (check)
    – Reproduce the problem by connecting the client
    – switch Diagnostic Collection OFF (uncheck)
    – click “Save All Information” (if dialog box appears, just click NO)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google drive/One drive/similar apps and send us the link.

    in reply to: Ethernet Android OTG issue #27052
    spacedesk Nicole
    Keymaster

    Hi @averageuser,

    thank you very much for the input.
    We have not really explored the option to connect via a USB ethernet adapter.
    Were you able to compare the performance with the native USB cable connection?

    in reply to: Close(X) Button is flashing too much #27051
    spacedesk Nicole
    Keymaster

    Hi @kostasrz,

    the ‘X’ button on Windows 7 viewer app is designed for Windows machines e.g. Surface that do not have a keyboard or mouse to exit full screen mode.

    Have you tried our spacedesk Windows viewer from Microsoft Store?
    This is an alternative to our old Windows 7 viewer app.

    spacedesk Nicole
    Keymaster

    Hi @vincnet,

    after enabling ‘Local Network’, have you tried to terminate the spacedesk viewer app then re-open it?
    As an alternative to wireless connection, you may also connect by USB cable. For further details, please refer to our user manual’s “iOS USB Cable Connection” topic (https://manual.spacedesk.net/iOSUSBCableConnection.html).

    As for the expiry,
    spacedesk can still be used but it will display black and white images.
    A new version will be available that has extended expiry date.

    in reply to: laptop as second screen, no sound #27014
    spacedesk Nicole
    Keymaster

    Hi @jamesson,

    thank you for sending the file.
    This is currently being investigated.

    spacedesk Nicole
    Keymaster

    Hi @jonasbendtsenme-com,

    open spacedesk Driver Console on your primary machine and uncheck Password Protection and Encryption.
    For further details, please read “Password Protection and Encryption” topic of our user manual (https://manual.spacedesk.net/PasswordProtectionandEncryption.html).


    @wen
    ,
    if this is also the cause of your problem, then please follow my suggestion above.

    in reply to: How can I connect windows viewer to the same device? #27010
    spacedesk Nicole
    Keymaster

    Hi @kuschanow,

    was it the Android spacedesk viewer from the emulator or the Windows viewer that’s not able to connect locally?

    Android spacedesk viewer from emulator:
    Did the app not able to discover the spacedesk server?
    Was the emulator connected to AndroidWifi?

    Windows viewer:
    Local host connection is not supported.

    Alternative:
    Use HTML5 spacedesk viewer (http://viewer.spacedesk.net/).
    This can connect locally.
    Please note that only one HTML5 viewer connection is allowed and the performance of this viewer is not as good as the native viewers.

    spacedesk Nicole
    Keymaster

    Hi @wen,

    what did you mean by your laptop being “locked”?
    Were you not able to connect?
    Were you not able to use some of the spacedesk features?

    in reply to: FS2020+spacedesk+2 Tablets – mouse pointer #26978
    spacedesk Nicole
    Keymaster

    Hi @soapp,
    thank you very much for the feedback.
    It sounds like that the absolute mouse is being used on the second tablet.
    This is expected as only the first tablet/client could use multi-touch.
    No release schedule yet when multi-touch feature will be used on all clients.

    in reply to: Not recognizing iPad USB #26975
    spacedesk Nicole
    Keymaster

    Hi @dougw03,

    yes, that might resolve the issue.
    Looking forward to your feedback.

    in reply to: Not recognizing iPad USB #26970
    spacedesk Nicole
    Keymaster

    Hi @dougw03,

    is this happening on latest spacedesk Driver v2.1.19 and latest spacedesk iOS viewer?
    Have you tried to toggle (uncheck->check) the Communication Interface “USB Cable iOS” check box in the spacedesk Driver Console?

    in reply to: fault connection with android phone via usb #26967
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    when you connect by USB, does the message “Open spacedesk to handle USB (spacedesk)?” pop-up on your Android phone (please see attached screenshot, Android_spacedesk_popup.jpg)?
    If it did not show, please check in USB accessory options if File Transfer is selected (please see attached screenshot, Android_USB_accessory_options.jpg).

    Attachments:
    You must be logged in to view attached files.
    in reply to: fault connection with android phone via usb #26948
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    does your phone have USB Debugging enabled?
    If it has, please disable it.

    in reply to: Ipad keyboard trackpad not controlling mouse #26944
    spacedesk Nicole
    Keymaster

    Hi @srirams05,

    trackpad as mouse input is currently not supported.
    Our spacedesk iOS viewer developer is on it
    but, there’s no definite schedule yet when this will be available.

    in reply to: Unable to connect via WiFi #26942
    spacedesk Nicole
    Keymaster

    Hi @vinny,

    we’ve separated your post as a different topic.
    Please refer to our user manual’s Troubleshooting chapter, Network Connection topic:
    https://manual.spacedesk.net/NetworkConnection.html.

    in reply to: fault connection with android phone via usb #26926
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    based on the diagnostics info you previously sent, this USB Mobile Monitor Virtual Display is installed via LetsView.
    It doesn’t seem to conflict with our spacedesk USB feature.

    BUT, it could conflict if:
    1. LetsView’s ‘Control Android’ feature is being used as this requires USB Debugging enabled on your phone. If it is enabled, please turn it OFF in the Developer Options settings of your phone.

    2. There might be an old driver version of USB Mobile Monitor installed.
    Please check in Device Manager, View -> Devices by driver, if there is a usbmmu.inf listed (please see attached screenshot, DeviceManager_usbmmu.png, as an example).
    If it’s present, right click on it and select ‘Remove driver’.
    Check both ‘Uninstall this driver from any devices that currently use it.’ and ‘Attempt to force removal of this driver while it is still in use by devices.’ (please see attached screenshot DeviceManager_usbmmu_removal.png).

    Looking forward to your feedback.

    Attachments:
    You must be logged in to view attached files.
    in reply to: Ipad keyboard trackpad not controlling mouse #26925
    spacedesk Nicole
    Keymaster

    Hi @srirams05,

    for further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics.
    – first, download Debug View (there is a Download button and status that will indicate if it’s ‘Available’)
    – switch Diagnostic Collection ON (check)
    – Connect your spacedesk Viewer app and reproduce the problem
    – switch Diagnostic Collection OFF (uncheck)
    – click “Save All Information”
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply
    or upload to Dropbox/Google Drive/etc. and send us the link.

    in reply to: fault connection with android phone via usb #26916
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    is “USB Mobile Monitor” listed in Settings -> Apps -> Installed apps?

    in reply to: fault connection with android phone via usb #26910
    spacedesk Nicole
    Keymaster

    Hi @juandavid182,

    do you have splashtop installed on your machine and Android device?
    Please try to disable USB debugging on your Android device.

    spacedesk Nicole
    Keymaster

    Hi @kk_lag,

    thank you very much for the feedback.
    We are glad that it worked on your side.
    We will be closing this thread soon.

    in reply to: fault connection with android phone via usb #26908
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    thank you very much for sending the diagnostics info.
    Could you please try to disable or uninstall Amyuni USB Mobile Monitor?
    This software product seems to conflict with our spacedesk USB driver.
    Looking forward to your feedback.

    in reply to: fault connection with android phone via usb #26898
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    the diagnostic info is incomplete but it seemed to indicate that the spacedesk server was suddenly stopped.
    To analyze how this happened, download DebugView first – there is a download button in the Diagnostics and will show if it’s already available (please see attached screenshots).
    Then please follow again the steps to get the diagnostic info.

    Have you checked if USB debugging is really OFF in your Android device?

    Attachments:
    You must be logged in to view attached files.
    in reply to: fault connection with android phone via usb #26896
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    Please update to spacedesk Driver v2.1.19.
    If the problem still persists, please send us again the diagnostic info (same steps mentioned above).

    in reply to: Blank Black Screen When Connected via USB #26894
    spacedesk Nicole
    Keymaster

    Hi @jstrong20,

    Please update to spacedesk Driver v2.1.19.

    If the problem still persists, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
    – switch Diagnostic Collection ON (check)
    – reproduce the issue by connecting the Android device
    – switch Diagnostic Collection OFF (uncheck)
    – click “Save All Information”
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply
    OR upload to Dropbox/Google Drive/etc. and send us the link.

    spacedesk Nicole
    Keymaster

    Hi @hgknn, @kk_lag,

    potential fix for this issue has been released.
    Please update to spacedesk Driver v2.1.19.


    @hgknn

    thank you very much for testing.
    We reverted v2.1.18 yesterday.
    Please try again with v2.1.19.

    Looking forward to your feedback.

    in reply to: i have color problem when i connect my tablet #26888
    spacedesk Nicole
    Keymaster

    Hi @kfbtw,

    please try to disable HDR and reboot the machine.

    If the problem still persists, please send us a screenshot of the color issue and
    the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
    – switch Diagnostic Collection ON (check)
    – Connect your spacedesk Viewer app and reproduce the problem
    – switch Diagnostic Collection OFF (uncheck)
    – click “Save All Information”
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply OR upload to Dropbox/Google Drive/etc. and send us the link.

    in reply to: Feature Request: allow to enter DNS address for the IP #26873
    spacedesk Nicole
    Keymaster

    Hi @monkeygotthis,

    did you mean connecting by hostname?

    spacedesk Nicole
    Keymaster

    Hi @amiga,

    for clarification of the spacedesk viewer app settings:
    if only “Use native android device resolution” option is checked
    and
    “Use custom resolution” option is unchecked,
    then the resolution is only 1920×1080?

    What is the model and Android version of the smart TV?

    in reply to: i have color problem when i connect my tablet #26868
    spacedesk Nicole
    Keymaster

    Hi @kfbtw,

    did you reboot the primary machine after applying the changes in the AMD Radeon Software?

    in reply to: fault connection with android phone via usb #26865
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    based on your spacedesk diagnostics, USB Cable Android is not enabled and server is OFF.
    To enable it,
    – open the spacedesk Driver Console by clicking the spacedesk icon in the taskbar or by searching for it.
    – click ON (this is the big text and button on the left of spacedesk Driver text)
    – Then, check the “USB Cable Android” option underneath Communication Interfaces.
    Please refer to our user manual, “Android USB Cable Connection” topic
    (https://manual.spacedesk.net/AndroidUSBCableConnection.html).

    in reply to: Apple Pencil Hover Cursor Support on iPad #26848
    spacedesk Nicole
    Keymaster

    Hi @tsdiokno,

    thank you very much. We are glad that spacedesk works for you!
    Apple Pencil Hover feature will be available in future spacedesk releases.
    There’s no definite schedule yet. We will let you know once it is released.

    in reply to: fault connection with android phone via usb #26845
    spacedesk Nicole
    Keymaster

    Hi @christmas,

    is ‘USB Cable Android’ option checked in the spacedesk Driver Console?
    Have you tried to restart your Android phone and Windows PC/laptop?
    Maybe a faulty USB cable?
    USB debugging OFF?

    For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
    – switch Diagnostic Collection ON (check)
    – Connect your spacedesk Viewer app and reproduce the problem
    – switch Diagnostic Collection OFF (uncheck)
    – click “Save All Information”
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google Drive/etc. and send us the link.

    in reply to: i have color problem when i connect my tablet #26843
    spacedesk Nicole
    Keymaster

    Hi @kfbtw,

    it seems that you have an AMD Radeon graphics adapter.
    Please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings.
    Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.
    After that, please try again with spacedesk.

    in reply to: iPad Slave – Windows Mouse Problem #26819
    spacedesk Nicole
    Keymaster

    Hi @OzeCam,

    please see screenshot attached, Touchpad-Mouse_settings.png.
    Is “Leave touchpad on when a mouse is connected” checked?

    Attachments:
    You must be logged in to view attached files.
    spacedesk Nicole
    Keymaster

    Hi @hgknn, @kk_lag,

    thank you very much for the diagnostics.
    This issue is being investigated.

    spacedesk Nicole
    Keymaster

    Hi @singlelair,

    thank you for the diagnostics.
    The issue is currently being investigated.

Viewing 50 posts - 1 through 50 (of 117 total)