[spacedesk Nicole]

Hi @seco,

this issue is currently being investigated.

[spacedesk Nicole]

Hi @mohamedwaly,

please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

[spacedesk Nicole]

Hi @qie_zhenxi,

unfortunately, no short term nor mid term plans for MacOS spacedesk server.

[spacedesk Nicole]

Hi @kevins_24,

does the problem only happen in one of your devices (TB-X704V)?
Is there maybe an antivirus installed on this device?
If you still have the spacedesk driver v2.1.21 installer, you may revert to this version.

[spacedesk Nicole]

Hi @gabi,

based on the diagnostics, you have McAfee antivirus installed.
McAfee on Windows is known to randomly kill and prevent network connections without informing the user.

[spacedesk Nicole]

Hi @qie_zhenxi,

Mac as spacedesk server is not supported.

[spacedesk Nicole]

Hi @raising_angel,

yes, only two displays can be duplicated – this is default Windows display settings behavior.

I suggest to use the Video Wall feature of spacedesk.
Open spacedesk Driver Console and check the Video Wall Mode setting.
Assign the Android tablets to Wall0.
Duplicate the spacedesk display and the other display.
For further details, please refer to our user manual, “Video Wall Configuration” topic (https://manual.spacedesk.net/VIDEOWALLCONFIGURATION.html).

[spacedesk Nicole]

Hi @spacebox,

please use Lightning to USB cable.

[spacedesk Nicole]

Hi @xxkillerkid99xx,

thanks for confirming this.
Based on your spacedeskDiag, the Nvidia ShadowPlay/In-game Overlay has been detected. Could you please try to disable this?

You may also try to clear the Windows display settings. Open spacedesk Driver Console -> Control and click on ‘Clear Windows Display Settings’ button.

• This reply was modified 5 days, 23 hours ago by spacedesk Nicole.

Attachments:

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[spacedesk Nicole]

Hi @kevins_24,

thank you for sending the diagnostics.
It seems that there is a connection congestion and the Android viewer app did not respond to the spacedesk server in time.
Is the spacedesk Android viewer app updated to the latest version?
Have you tried to connect by USB cable or setup WiFi Direct/WiFi Hotspot?

[spacedesk Nicole]

Hi @kevins_24,

is spacedesk connected via wireless or USB cable connection?

To further analyze the problem, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps, compress and attach the generated folder (.zip) in your next reply.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

[spacedesk Nicole]

Hi @xxkillerkid99xx,

is the duplication option also missing when using the other installed screen extension/duplication applications e.g. SuperDisplay, Parsec, and Easy&Light Display?

[spacedesk Nicole]

Hi @branden,

we want to support ARM but there’s no definite schedule yet when porting will be started.

• This reply was modified 1 week, 1 day ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @xxkillerkid99xx,

please send us the diagnostics. Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and attach the generated folder (zipped) in your next reply.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @branden,

is the Samsung laptop running Windows OS ARM platform?
If it is, then spacedesk does not support it yet.

[spacedesk Nicole]

Hi @kostovite,

we released a new spacedesk viewer app on Microsoft Store with the potential fix to this issue.
Please update to the latest version and let us know if it fixes your problem.

[spacedesk Nicole]

Hi @xxkillerkid99xx,

spacedesk graphics adapter and all other screen extension/duplication applications that are using Microsoft Indirect Display Driver model has a default WDDM 1.3 version.
Missing display duplication option should only happen if the main graphics adapter has < WDDM 2.0. Please try the following: (a) in the spacedesk viewer app, select a resolution that is supported by the main display. (b) use the display switch (Win + P) to duplicate the displays

• This reply was modified 1 week, 2 days ago by spacedesk Nicole.
• This reply was modified 1 week, 2 days ago by spacedesk Nicole.
• This reply was modified 1 week, 2 days ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @juriy,

we do not have such option but you can achieve quite a similar setup with the following steps:
1. Open spacedesk Driver Console.
2. Navigate to Control on the left pane. On the right pane, input value -1 in Connection close delay and press Enter key. Please refer to the screenshot attached.

Connection close delay setting will only take effect after manually disconnecting the viewer app.
The display will stay plugged up to N seconds/hours/etc. Value -1 means infinite.
The display can be unplugged when spacedesk Driver is switched OFF or upon primary machine shutdown/restart.

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[spacedesk Nicole]

Hi @nicolas,

currently, the viewer does not support compression OFF YUV option. It is disabled by default.

[spacedesk Nicole]

Hi @scruff67,

based on the log files, the spacedesk drivers are properly installed.
The failure came from starting the spacedesk service with an access denied error.
Does the user account where spacedesk is being installed has administrator privileges?

[spacedesk Nicole]

Hi @cheriaki24,

To further analyze the issue, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and attach the generated folder (zipped) in your next reply.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @skip,

spacedesk does not support HDMI to USB-C cable connection.

[spacedesk Nicole]

Hi @space_desk,

it is not decided yet what will happen when the free version will expire in December 2024. There might be a similar free version for another year.
If you wish to continue to use spacedesk as a free version, then minimizing the window is the only thing to do. To eliminate the popup, you can purchase a commercial/licensed type spacedesk Viewer app.

• This reply was modified 2 weeks, 1 day ago by spacedesk Marcel.

[spacedesk Nicole]

Hi @giuseppe,

Quality Windows Audio/Video Experience (qWAVE) feature is missing on your Windows7 machine.
Please install it by “Add Features” option of Windows.

[spacedesk Nicole]

Hi @giuseppe,

what error does the spacedesk installer show?
Please note that Microsoft already stopped Windows 7 support.
spacedesk driver may or may not work in Windows 7.

• This reply was modified 3 weeks ago by spacedesk Nicole.
• This reply was modified 3 weeks ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @s-h-e-i-k-h,

your suggestion is much appreciated.
This will be discussed with the team.

[spacedesk Nicole]

Hi @mcmario,

the developer is currently checking this.
We will get back to you once this is analyzed.

[spacedesk Nicole]

Hi @joconnorklhindustries-com,

spacedesk business license is currently only available for Android in Google Play Store.
Business license for iOS and Windows viewer apps will come soon.

[spacedesk Nicole]

Hi @loop,

installing spacedesk does not change any audio settings. Windows can see an additional spacedesk Speaker Device ONLY WHILE a spacedesk viewer is connected AND the viewer has audio playback (speaker) feature enabled.
Audio recording fails on which Windows Audio Device exactly?
– Default Speaker Device (if yes, which device is set as Default Speaker)
– Application specific Speaker Device (if yes, which application and which speaker device???)
– Specific spacedesk Virtual Speaker?
– Specific other Speaker Device?
– Microphone (this would be very surprising since spacedesk has nothing to do with microphones)?
Maybe OBS or InsightsCapture are just confused when audio settings change temporarily or permanently. Maybe you need to check their audio device settings and restart them?

• This reply was modified 3 weeks, 2 days ago by spacedesk Marcel.

[spacedesk Nicole]

Hi @slaymoon,

glad that the problem was solved.
This topic will now be closed.

[spacedesk Nicole]

Hi @kostovite,

please disregard my previous suggestion.
We have reproduced the issue on our side.
It might take some time to fix this issue.
The temporary solution is to set the Surface Go’s display orientation to Landscape only.
We will let you know once we have a proper fix.

[spacedesk Nicole]

Hi @landy,

VPN is enabled on your machine.
Please refer to the VPN topic of our user manual, https://manual.spacedesk.net/VPNVirtualPrivateNetwork.html.

[spacedesk Nicole]

Hi @fredrik,

I would like to clarify these statements:
“Please also check in Windows display settings of the primary machine if the display has been detached.
If it is, set the display mode to extend or mirror/duplicate.”
-> Upon connecting the HTML5 viewer, do you see the spacedesk display in the Windows display settings of the primary machine?
-> If it is detached, set the display mode to extend or mirror/duplicate.

[spacedesk Nicole]

Hi @mairunar,

thank you for the feedback – glad that it now works on your side!

[spacedesk Nicole]

Hi @kostovite,

could you please try to re-install spacedesk viewer?
After installation, connect it to the server with no changes in display orientation in both devices and check if the issue is still reproducible.

• This reply was modified 3 weeks, 6 days ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @kostovite,

we were unable to reproduce the issue on our side.
Does the pen input work normally on the Surface device without the spacedesk Viewer app running?

[spacedesk Nicole]

Hi @xarispwner,

such setup might work.
You may use the HTML5 viewer on your ChromeOS device’s browser and
install the spacedesk legacy (Win8.1) driver on your Windows 8 laptop.

[spacedesk Nicole]

Hi @mairunar,

I checked the specs of the Mi TV Stick and it does support 1080p resolution.
But, does the TV itself support 1080p?
Our spacedesk viewer only detects the given native resolution and gives a list of available custom resolution smaller than the native.

[spacedesk Nicole]

Hi @scruff67,

it seems that you are trying to reinstall spacedesk.
Have you tried to reboot the machine before running the installer?

[spacedesk Nicole]

Hi @fredrik,

did you mean connecting spacedesk via the HTML5 viewer?
Have you tried to clear the browser cache?
Does the HTML5 viewer connect using a different browser?

Please also check in Windows display settings of the primary machine if the display has been detached.
If it is, set the display mode to extend or mirror/duplicate.

• This reply was modified 4 weeks ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @landy,

following up on the diagnostics. If the file size exceeds 512KB, please upload it to Dropbox/Onedrive/Google Drive/etc. and send us the link.

Are the devices maybe connected to a public network? Have you checked Step 5 of our network connection troubleshooting (user manual link above)?

[spacedesk Nicole]

Hi @doney90,

did you mean to connect spacedesk by USB via a USB hub?
Is “USB Cable Android” enabled in the spacedesk Driver Console?
Does the connection work when it is plugged directly to the port?

[spacedesk Nicole]

Hi @ilsyer,

thank you for the feedback.
We will now close this topic.

[spacedesk Nicole]

Hi @uhh25,

please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Nicole]

Hi @kostovite,

thank you for the videos.
We will investigate the issue. We will get back to you when we have a fix.

[spacedesk Nicole]

Hi @landy,

the file isn’t attached. If the file size exceeds 512KB, please upload it to Dropbox/Onedrive/Google Drive or similar and send us the link.

[spacedesk Nicole]

Hi @riyal2k69,

the issue does not seem to be related to spacedesk anymore.

[spacedesk Nicole]

Hi @kostovite,

yes, please provide a video of the issue.
You may attach it on your next reply or send us a link.

• This reply was modified 4 weeks, 1 day ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @kostovite,

what is the display orientation of the spacedesk display in the Windows display settings of HP ZBook 15 G2?
Is it set to Landscape (flipped)?

[spacedesk Nicole]

Hi @riyal2k69,

the issue seems to be a hardware issue and not related to spacedesk.
Is the new monitor a regular monitor or an Android TV?

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