[spacedesk Nicole]

Hi @kfbtw,

it seems that you have an AMD Radeon graphics adapter.
Please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings.
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.
After that, please try again with spacedesk.

[spacedesk Nicole]

Hi @OzeCam,

please see screenshot attached, Touchpad-Mouse_settings.png.
Is “Leave touchpad on when a mouse is connected” checked?

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[spacedesk Nicole]

Hi @hgknn, @kk_lag,

thank you very much for the diagnostics.
This issue is being investigated.

• This reply was modified 1 week, 5 days ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @singlelair,

thank you for the diagnostics.
The issue is currently being investigated.

[spacedesk Nicole]

Hi @singlelair,

a request was sent to access the diagnostics in the Google Drive link you provided.

[spacedesk Nicole]

Hi @OzeCam,

thank you for sending the diagnostics.
Unfortunately, it could not be downloaded.
Could you please attach as .zip file or upload to Dropbox/Google Drive/etc.?

[spacedesk Nicole]

Hi @OzeCam,

please attach the screenshots that you mentioned.

For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google Drive/etc. and send us the link.

[spacedesk Nicole]

Hi @singlelair,

For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to dropbox/Google Drive and send us the link.

[spacedesk Nicole]

Hi @mapman_jocke,

did you try dragging the spacedesk Driver Console window above the green section?
We are aware of this issue and this will be fixed on the next release.
In the meantime, please try to have the mouse cursor over the green section, as seen on the screenshot attached, and drag the window.

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[spacedesk Nicole]

Hi @mevigour,
unfortunately, we do not give out the spacedesk iOS viewer IPA file.
The only official way to get this is through the Apple Store.

An alternative is to use the spacedesk HTML5 viewer.
Just open a browser and go to the HTML5 viewer link available from our Download page.
Please note that this viewer has limited features and is slower than the native application.

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