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[coladelicious]

windows 11 pro 64bit
23H2
2024-03-31
22.631.3593
————————————————————————————————————

When using a dark theme, using spacesesk causes pages that change themes, such as Task Manager, to fail to change to a dark theme, and to create a problem that appears to be a white theme.
This problem will only return to its original state once the window has been turned off and on.

[spacedesk Nicole]

Hi @christmas,

based on the diagnostics info you previously sent, this USB Mobile Monitor Virtual Display is installed via LetsView.
It doesn’t seem to conflict with our spacedesk USB feature.

BUT, it could conflict if:
1. LetsView’s ‘Control Android’ feature is being used as this requires USB Debugging enabled on your phone. If it is enabled, please turn it OFF in the Developer Options settings of your phone.

2. There might be an old driver version of USB Mobile Monitor installed.
Please check in Device Manager, View -> Devices by driver, if there is a usbmmu.inf listed (please see attached screenshot, DeviceManager_usbmmu.png, as an example).
If it’s present, right click on it and select ‘Remove driver’.
Check both ‘Uninstall this driver from any devices that currently use it.’ and ‘Attempt to force removal of this driver while it is still in use by devices.’ (please see attached screenshot DeviceManager_usbmmu_removal.png).

Looking forward to your feedback.

• This reply was modified 4 months, 2 weeks ago by spacedesk Nicole.

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[spacedesk Nicole]

Hi @juandavid182,

do you have splashtop installed on your machine and Android device?
Please try to disable USB debugging on your Android device.

[spacedesk Nicole]

Hi @christmas,

Please update to spacedesk Driver v2.1.19.
If the problem still persists, please send us again the diagnostic info (same steps mentioned above).

[spacedesk Nicole]

Hi @jstrong20,

Please update to spacedesk Driver v2.1.19.

If the problem still persists, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– reproduce the issue by connecting the Android device
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply
OR upload to Dropbox/Google Drive/etc. and send us the link.

• This reply was modified 4 months, 2 weeks ago by spacedesk Nicole.
• This reply was modified 4 months, 2 weeks ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @hgknn, @kk_lag,

potential fix for this issue has been released.
Please update to spacedesk Driver v2.1.19.

@hgknn
thank you very much for testing.
We reverted v2.1.18 yesterday.
Please try again with v2.1.19.

Looking forward to your feedback.

• This reply was modified 4 months, 2 weeks ago by spacedesk Nicole.

[HGKnn]

Thank you very much, this issue was solved in v2.1.18, my G304 and GPW 2 did not have the previous failure, by the way, in the previous version, when connecting my Logitech mouse and then plugging in the USB cable to the Android device, the Android device would not automatically jump to spacedesk, and now this issue has also been solved, thank you very much.

[jon]

rotating to 270 makes it a bit better, -270 is better than 270 but it’s still unusable. i’m trying different rotations, i’ll see if it works. but currently still no luck.

[spacedesk Nicole]

Hi @amiga,

for clarification of the spacedesk viewer app settings:
if only “Use native android device resolution” option is checked
and
“Use custom resolution” option is unchecked,
then the resolution is only 1920×1080?

What is the model and Android version of the smart TV?

[amiga]

I have a smart TV, and the resolution of the screen is 3840×2160. The spacedesk viewer recognized its native resolution as 1920×1080. When I configure setting->resolution->choose custom resolution and modify it to 3840×2160, it prompts it can’t be bigger than the native resolution.
I think that spacedesk viewer on TV can’t get the right resolution.
What should I do now?

[Syer10]

I use Spacedesk to play text-based games on my tablet over my network. I have my second screen mirroring to my tablet using Spacedesk.

I am having a issue with Spacedesk where the text doesn’t change to the new text properly on the tablet. Since only the textbox in the game is changing I think it might be a display change sensitivity issue.

Here are some settings I use:
Mode: Network
PC Connection: Gigabit Ethernet
Tablet Connection: Wi-fi 6 5Ghz
Custom resolution: 1280 x 720
Image quality: 100%
Encoding color depth: High, YUV 4.4.4
Custom FPS: 30
Rendering Color Depth: 24 bit

[inertia]

I am using Windows 11 and the 0.0.33.0 Windows 11 viewer.

I use Tailscale VPN to create a mesh network, but am only using Spacedesk locally between my main machine and laptop.

The viewer correctly detects the server but is reporting the IP of another Tailscale node and not the node where the server is sitting.

If I open the server settings, it lists the correct Tailscale IP that the server listens on and I can manually type in this IP to connect to the server from the viewer.

This is an ok workaround but I constantly have to look up what the IP is. I have a terrible memory and always have to go to the server and check the IP.

In the enclosed picture, you can see that the viewer reports 192.168.0.4 as the IP the server exists on but this is incorrect. It is not even the local IP of the machine outwith the Tailscale network.

The second IP is the manual connection I have to create.

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[OzeCam]

Hi There,

I’m experiencing a problem using an iPad Pro Gen3 as a SpaceDesk slave connecting to a Windows 11 Notebook PC in desktop extension mode. Typically, the iPad is being connected via a USB cable – but this problem also occurs over a WLAN connect too.

The problem occurs when the iPad slave connects, the touchpad mouse on the Windows 11 Notebook server stops working. As soon as the iPad slave is disconnected, the notebook’s touchpad mouse operates normally again.

(The notebook’s keyboard continues to work when the iPad slave is connected – only the mouse function is adversely affected.)

I’ve noticed when the iPad slave is connected, SpaceDesk loads 2x new “Input Devices” on the Windows 11 notebook. These devices appear in the notebook’s control panel as:
• DATRONICSOFT_SPACEDESK_MOUSE
• HID Keyboard Device

(See screen shot “2024-05-06 215323 – Devices with iPad Connected.png”.)

These devices are NOT present when the Notebook PC is initially booted, and are disabled / removed when the iPad Slave is disconnected.

(See screen shot “2024-05-06 214612 – Devices w-o iPad.png”.)

It seems SpaceDesk loads these devices regardless of the “Input Devices” settings configured on the iPad slave. I’ve tried various settings on the iPad slave, including “Touchscreen” and “Keyboard” being enabled & disabled.

(The iPad slave was configured with “Keyboard” disabled while capturing the screenshots provide – yet the HID Keyboard Device is still being loaded. This is not a concern to me for the moment as the Notebook PC’s keyboard operates correctly – but I do worry if loading this device could cause future problems.)

The currently temporary work-around to this problem is to the enable “Touchscreen” on the iPad slave, and disable “Keyboard” and “Pen”. Then after the iPad slave connects, use the iPad touchscreen mouse control to open the Windows 11 control panel, and remove the DATRONICSOFT_SPACEDESK_MOUSE device via the hamburger menu to it’s right.

(See screen shot “2024-05-06 215501 – Devices after Datronicsoft_Spacedesk_Mouse Deleted.png”.)

Deleting this mouse device restores normal operation of the Notebook PC’s touchpad mouse straight away, and consistantly. It’s a “painful” operation because using the iPad touchscreen to control the Windows 11 notebook is clumsy – but at least it means SpaceDesk can be used.

Overall I like using SpaceDesk to extend my Windows desktop to the iPad as a second screen – and can also see other use benefits for SpaceDesk. I’m an IT Consultant focused on large corporate solutions and would like to recommend SpaceDesk to several organisations which could result in 1,000’s of license sales – but I can’t make such a recommendation until this problem is fixed.

Please advise how to permanently resolve this problem?

Regards, OzeCam.

[singlelair]

iPad mini 6, ios 17.4.1 (as well as privious ios 16) usb tipe C connection with original and custom cables.
WIFI Display works fine and neve crash, but it uses to much of network channel, so I can’t stream to twitch in high quality with WIFI display conection.
USB conection fails in a couple of minutes after I start playing game(Helldivers2), without the game it also works fine.
I checked all incompatible software, reinstalled apps on windows and iPad, tried different windows and game window settings. nothing helps to stop crashing. Even if the game works in background the iOS app gets closed in a few minutes.
pc specs
-Windows: -11pro 23H2
-Graphics: -RTX4080s
-CPU: -Ryzen 7800X3D
-MB: -MSI MAG B650M MORTAR WIFI

• This topic was modified 4 months, 3 weeks ago by singlelair.

[jsmasterson]

maybe this? this is with one wired and 2 LAN style just to see the performance difference.
It took me a year to do this because of the ChOp Chop chop ieness. THANKS FOR YOUR HELP PLEASE LET ME KNOW IF I DID IT RIGHT

-James

[jsmasterson]

Im nnot surewhich is correct.

This is with one wired and 2 LAN style or the other way round. It work pretty good honestly with the loacl area hotspot connection, i just want the wired to work ,cuz its stillkinda laggy

[spacedesk Lea]

Hi @futuremain,

Yes, it is possible to connect up to 4 spacedesk Viewer app using one account.
In the Concurrent Access Licensing option, you should select the Business license: Upgrade 2-5 concurrent connections.

[xcxcxv]

Can I request to add a function of USB and network output at the same time? My device only has one USB2.0 interface, but it is too slow. I hope to use the network to accelerate the USB at the same time.

[spacedesk Lea]

Hi @jon,
For the client settings of your phone device, can you please try something like this:
Size (Width:Height) = 1080 : 800
Position (X;Y) = 2700, 0
Rotation Angle = 270

If it shows a reasonable screen image, then you can adjust from there..

• This reply was modified 4 months, 4 weeks ago by spacedesk Lea.
• This reply was modified 4 months, 4 weeks ago by spacedesk Lea.

[spacedesk Lea]

Hi @lior2df,
Please check in spacedesk Driver Console -> Diagnostics -> Incompatible Software Products, for any Incompatible software product present in your primary machine that might cause the Display Off issue.

As for the tearing and black screen, on which screen is it happening?
In the spacedesk Viewer app screen? Or in your Windows main monitor?

By the way, if your old tablet is Android or iOS, please also try connecting via USB cable.
Just enable the USB Cable Android/iOS in the spacedesk Driver Console -> Communication Interface.

[Ksenit]

I minimize the application and waited one minute. There was a disconnection, as always. This is how it looks
I have 2 monitors and a 3rd tablet that has disconnected

• This reply was modified 5 months ago by Ksenit.
• This reply was modified 5 months ago by Ksenit.

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[jsmasterson]

Hey man,

Pritom L7 tablets, 2gs ram 32g storage.
It works just as intended for about 5 seconds, no lag then all the sudden, it has a heart attack and slows to a crawl. would the DVM allocation have anything to do with it, its a brand new 8g 256g GMTec mini designed for multiple monitor interface its got 4 3.0 ports and 2 HDMI ports.

I looked at theadvanced display setting and the dedicated video memory is only at 128gbps when I know that 2.0 USB is capable of 480gbps…Please help, its so weird and frustrating.

Is it my graphics card. how do I send you a Diognostic??

My other rig, is a micro pc build with 5 tablets connected with 2.0 USB…no lag whatsoever.

I actually got 3.0 chords for this build and as I said it works smoother than the 5 screen rig for 3 seconds……

[abossart]

Hi
I could in the past perfectly use my iPad Pro as 2nd screen with my Win 11 Laptop but since my company nailed down the firewall on all company Laptops my iPad can´t connect anymore. Tried with USB cable but external USB devices are banned from access. So, I´m wondering if I could initiate the connection from Laptop-to-iPad (Spacedesk Driver Console offers the possibility to enter the IP address of my iPad) to my iPad (not the normal way from iPad-to-Laptop).
This would require a new feature in the Spacedesk Driver Console.

thank you for considering, Albert

[HGKnn]

I have regenerated all the log files and the new address is as follows
https://1drv.ms/u/c/f4428563c83edc60/EUuCu8qNjadHo3itoNy_x-YBKwuABUFIvz8f5BRvrMl4VA?e=cHlwtM

[spacedesk Christian]

Hi @dmitriy_31223,
Could you please try to switch off your Videowall settings?

[Dmitriy_31223]

The application version is the same. Downloaded on Android. Tried to connect via usb and wi-fi. Yes, I used the previous tips. I have already downloaded it 20 times. If I turn off my PC and then turn it on, then after turning it on, the picture appears, but before the first application that turns on. Then I can no longer do nothing.

[HGKnn]

I’ve uploaded my logs into my OneDrive with the link below:
https://1drv.ms/u/c/f4428563c83edc60/EbsqKjSvx59Lg3Tagi5PFVcBrPZfPOhnTbN1yI03GhW7ww?e=SIpm5b

[spacedesk Christian]

Hi @dmitriy_31223,
Do you have both latest spacedesk Driver and viewer?
What secondary machine are you using? (Android/iOS/Windows)?
What connection type? (Wifi/USB)?
Have you tried all of our suggestions on our previous replies?

[HGKnn]

Well, it’s obviously very difficult to upload logs of this size of 8.02MB, I can only upload logs here that I can upload,If you still have questions, please contact me.

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[HGKnn]

Since the size limit of the uploaded file on the website is 512kb, the compressed package will be sent in the form of two compressed volumes, here is the first one, and I will upload the second compressed volume below

[HGKnn]

Hi, I have the same problem, and this problem has been bothering me for a while, first of all this problem affects all Logitech mice connected wirelessly, when the system starts, this problem usually does not occur (of course I may be alone), if the wireless mouse driver is disabled or the mouse’s wireless adapter is unplugged when the system is running and spacedesk is working, then the above problem will occur, but at this time the Logitech mouse connected by wired will not receive the effect, in Logitech On the Lightspeed Receiver events page, we can get the following error reports:

The device USBVID_046D&PID_C5476&3af0f9ce&0&14 has a problem booting.
Driver name: oem55.inf
Class GUID: {88bae032-5a81-49f0-bc3d-a4ff138216d6}
Service: USBCCGP
Low-level filterer: spacedeskDriverAndroidControl vhf l
High-level screening procedure:
Question: 0x0
Issue Status: 0xC00000E5

Of course, if you want to reproduce the problem, it’s very simple, the log file is in the attachment I uploaded, when the system is working fine and making sure that the spacedesk driver is running, at this point disconnect the wireless adapter of the Logitech mouse, and then plug it back in, the problem can be perfectly reproduced, then I connect the mouse with a wire, and turn off the log collection, and the mouse will not have a problem.

Because of the language problem, here I can only use Bing Translator for problem feedback, if there are any questions, you can ask further questions, and finally please trouble to solve this problem, please.

[Ksenit]

I tried this method but the connection is still lost within 1-2 minutes

[Ksenit]

When I minimize Spacedesk, after 1-2 minutes the connection is lost. The same thing happens when I lock the second device.
I use Samsung Galaxy Tab S 9 Fe Plus as a secondary device. I turned off battery optimization for the application

Maybe I missed something in the setup?

[P78]

Ahh okey. I didn’t assume you can launch two are more clients on that secondary machine.

So now I can attach my 2 monitors from my secondary PC and I am seeing total of 5 monitors on my main PC which is exactly what I wanted.

Now having that sorted I am still a bit confused as to how Spacedesk determins which monitor to associate with which client.

What I am using that 5 setup is for Microsoft Flight Simulator. 3 monitors of PC1 makes my main view (more or less “through the windshield view”). And that attached 2 monitors are located underneath that main 3 and serves as “dashboard” (all gauges etc)

And my first scenario was I put the window of firstly opened spacedesk client on PC2’s monitor #1.
Then I put the widow of second opened spacedesk client on PC2’s monitor #2.

Then I connected that first client (it was assigned as monitor Id4 to my PC1)
Then I connected that second client (it was assigned as monitor Id5 to my PC1)
And then I setup additional MSFS windows and put then in apropriate monitors.

And then second scenario when I simply run two clients that I put on second monitor of PC2 and from there I started to connect to the server.
And what happened it just connect thouse monitors in revers order and when I run Microsoft Flight Simulator the MSFS window previously displayed on monitor Id4 went to Id5 and vice versa with second monitor.

So is any way of like connecting thouse clients in such a way that always they will be connected as I expected or it is needed to always pay extra attension when connecting clients and do it always in given order ?

[P78]

The use-case is as follows.
1. I have my main PC1 computer with 3 monitors (3 x 27′)
2. I have my second PC2 computer with 2 monitors (2 x 15,6′ touchscreens)

On PC1 I have installed Spacedesk server.
On PC2 I have installed Spacedesk client.

I want to connect both PC2\s monitors to my main PC1 machinne in such a way that on PC1 I would be able to see 5 monitors.

Right now I don’t see such a possibility as it seems that only one monitor from secondary PC (PC2) can be attached through Spacedesk.

Maybe I am missing something ?

So is my use-case possible with Spacedesk?

[josh3736]

Can confirm it happens in version 2.1.16 too.

[josh3736]

If my laptop goes to sleep while a Spacedesk screen is active, upon resuming, a loop of “Connection lost” / re-established notifications are fired constantly, grinding the entire system to a crawl. The only way to stop the notifications is to use Task Manager to kill spacedeskServiceTray.exe.

The actual display itself seems to be fine; the client screen works normally and it doesn’t seem like it’s disconnecting.

Occurs on version 2.1.13. I just noticed there’s an update available; I’ll install and see if that helps.

[jsmasterson]

I have a wired connection with 40gbps usbc chords, going to 3 tablets and the lag time is 4 seconds long……the WIFI connection is faster but still laggy, and nobody like lag, so I used wired for the reliability. The PC has 8g 128 g interface and is made for muiti monitor setups. Could it be the tablets not being powerful enough to produce the desktop PC????? The wireless connection is way faster but I dont want any LAG…my other setup works perfectly.

PLEASE HELP

THANKS
-James

[spacedesk Marcel]

Short comment to your statement 2) above:
Are you talking about Windows Software Keyboard?
The on-screen keyboard which needs touch/mouse to operate?
This does not have much of an attack surface for various reasons:
– Most important: Mouse and touch cannot be scripted to operate keyboard in an automated way
– Opening of Windows Software Keyboard will not go by unnoticed in mirroring operations
– etc.etc.etc.

[sh4dow]

Thanks everybody, it does work like that!

But I would suggest to…
1. check whether somebody attempts to use this feature with a business license. And if they do, tell them in the notification that they have to enable password protection.
2. question whether you’re really providing security here. Because an attacker who manages to get a spacedesk connection can simply use the software keyboard.

[dougw03]

Thank you Christian – as always your support is outstanding. It was indeed a scaling issue. The challenge I now have is I use an ultra-wide with relatively low pixels per inch along with my iPad which is a very high PPI display. If I keep the Windows scaling on the iPad at 125% then everything is miniscule. Should I try running a custom resolution to workaround this? Any other ideas?

[spacedesk Christian]

Hi @dougw03,

Thank you very much. It appears that the problem is not related to spacedesk, but is instead a known scaling issue with Windows. We have also experienced this issue once even without spacedesk connected.

We found some links that contain very similar issues which might help.
1. https://answers.microsoft.com/en-us/windows/forum/all/windows-11-snipping-tool-issue-with-multiple/890cff5c-5973-4830-b45b-1055c36cb12e
2. https://answers.microsoft.com/en-us/windows/forum/all/windows-11-snip-and-sketch-tool-doesnt-cover-the/5fbe8d8f-f12c-4384-9f8d-bfe7da4fefcb?page=2

note: there is a potential solution posted as a comment in link #2 page 2. could you please try it?

• This reply was modified 5 months, 1 week ago by spacedesk Christian.

[dougw03]

Sorry try this one: https://drive.google.com/file/d/1XOw_bWyQrMT7xrMUd1Hw17fcDU2WoiWU/view?usp=sharing

[ericbig66]

Here’s the file in Mediafire: https://www.mediafire.com/file/0w9a712djdkd195/2024-04-14-165908-spacedeskRuntimeDiagnostics.zip/file

[spacedesk Christian]

Hi @badbob001,
The size of the viewer window is independent of its resolution. A small window with a high resolution will result in smaller text. If you’re confident with your resolution (958×1326) then it’s already scaled to 100%.

[dougw03]

I frequently use the windows screen snip tool for my work and recently started using an iPad as a secondary/tertiary screen. When I use a windows device as a secondary display with spacedesk (via LAN), I can screen snip without any issues. However, when I use my ipad (whether it be as a second or third display), I can only snip within a somewhat random region of the screen. I recorded a video in which I have my dual display (running Windows 11 on both machines) and can snip without any issues. When I turn on my iPad as a third display then you can see the issue I described. Here’s a video showcasing the issue: https://drive.google.com/file/d/1XOw_bWyQrMT7xrMUd1Hw17fcDU2WoiWU/view?usp=drive_link

This also happens if I just use my main display + iPad a secondary display (i.e. dual monitor setup). Any ideas what might be causing this?

[Han]

hi.
First of all, thank you for making a good product.

My home internet speed is not good, so it is more stable i connect with usb than wifi.

So I connected my iPad mini6(usb-c) and iPhone xr(lighting 8pin) with usb. But there is no audio.

I wonder it’s a bug or if you’re going to support the audio by connected usb

windows10 22H2(build 19045.4291)
mini6 & xr ios 17.4.1
spacedesk 1.83(ios)

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[badbob001]

I’m using the viewer on windows and don’t want it to fill the entire screen. I use fancyzones/displayfusion to split my monitor into sections and so only want the spacedesk viewer to fit into a 960×1360 section.

So there is no way to disable scaling? Wouldn’t that be a problem if the server has 4K resolution and the viewer less than 1080p? Would be super blurry I suspect. Would be nice to have a 100% scale toggle for panning around.

Here is my current workaround. I took a screen capture of the spacedesk window and with the help of a image editor, was able to estimate that for my system, the titlebar is 33 pixels high and there is a 1 pixel border on the left, right, and bottom. So then I set the custom resolution to be (960-(1+1))x(1360-(33+1)) = 958×1326. Now the spacedesk view looks sharp but I can’t be totally sure that it’s 100% scale.

[spacedesk Christian]

Hi @marwansidky,
Please try the following and see if the orientation is still greyed out under this steps.
1. Press Windows key + I to open Settings.
2. Select System, and then Display.
3. Under the Orientation option, select Portrait.

also, are you maybe using a surface pro machine?

[waterproof]

Hi, I’m using a Pixel 2 as an extended monitor- for security reasons I would rather use USB mode than network mode!

However I haven’t gotten the USB mode to work. I have done the following:
* enabled ADB debugging for this machine
* rebooted devices
* connected and disconnected the USB cable several times
* tried connecting via LAN (works)

What else should I be trying?

If this, along with my other question (in a separate thread) about vertical mirroring are resolved, I would buy a license in an instant! This is a great tool, thank you.