Forum › Forums › spacedesk Discussions › iOS app crash after a couple of minutes working through USB connection
- This topic has 8 replies, 2 voices, and was last updated 10 months, 1 week ago by
singlelair.
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May 5, 2024 at 6:50 am #26775
singlelair
ParticipantiPad mini 6, ios 17.4.1 (as well as privious ios 16) usb tipe C connection with original and custom cables.
WIFI Display works fine and neve crash, but it uses to much of network channel, so I can’t stream to twitch in high quality with WIFI display conection.
USB conection fails in a couple of minutes after I start playing game(Helldivers2), without the game it also works fine.
I checked all incompatible software, reinstalled apps on windows and iPad, tried different windows and game window settings. nothing helps to stop crashing. Even if the game works in background the iOS app gets closed in a few minutes.
pc specs
-Windows: -11pro 23H2
-Graphics: -RTX4080s
-CPU: -Ryzen 7800X3D
-MB: -MSI MAG B650M MORTAR WIFI-
This topic was modified 10 months, 2 weeks ago by
singlelair.
May 7, 2024 at 2:11 am #26783spacedesk Nicole
KeymasterHi @singlelair,
For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to dropbox/Google Drive and send us the link.May 7, 2024 at 4:13 am #26785singlelair
ParticipantHere are results
https://drive.google.com/file/d/18z89N5RR1NwnSc40rpuDvNi5m6494ACQ/view?usp=sharing-
This reply was modified 10 months, 2 weeks ago by
singlelair.
May 7, 2024 at 11:30 am #26795singlelair
ParticipantThis is another Diagnostic, I’ve got 3 crashes during this test, the last crash happend just befor stopping the Diagnostic Collection.
https://drive.google.com/file/d/1uKUBoifGcbM3wj8FQglnrs44Kh80wldX/view?usp=sharingMay 8, 2024 at 2:08 am #26797spacedesk Nicole
KeymasterHi @singlelair,
a request was sent to access the diagnostics in the Google Drive link you provided.
May 8, 2024 at 3:33 am #26800singlelair
Participantapproved
May 8, 2024 at 6:20 am #26804spacedesk Nicole
KeymasterHi @singlelair,
thank you for the diagnostics.
The issue is currently being investigated.May 10, 2024 at 6:04 pm #26831singlelair
ParticipantHello again, I found a windows setting that stops the crashes.
Setings > System > Display > Graphics > Default grasphics setting
turn off all the switches
(Harware-accelerated GPU scheduling, Viriable refresh rate, Optimizations for windowed games)
Hope it might help to find a problemAttachments:
You must be logged in to view attached files.May 10, 2024 at 6:23 pm #26833singlelair
ParticipantUPD.
It was just a luck. I had played an hour normaly, but the problem came back later. Sry -
This topic was modified 10 months, 2 weeks ago by
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