Search Results for 'spacedesk'

[spacedesk Nicole]

Hi @jstrong20,

Please update to spacedesk Driver v2.1.19.

If the problem still persists, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– reproduce the issue by connecting the Android device
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply
OR upload to Dropbox/Google Drive/etc. and send us the link.

• This reply was modified 1 month, 3 weeks ago by spacedesk Nicole.
• This reply was modified 1 month, 3 weeks ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @hgknn, @kk_lag,

potential fix for this issue has been released.
Please update to spacedesk Driver v2.1.19.

@hgknn
thank you very much for testing.
We reverted v2.1.18 yesterday.
Please try again with v2.1.19.

Looking forward to your feedback.

• This reply was modified 1 month, 3 weeks ago by spacedesk Nicole.

[HGKnn]

Thank you very much, this issue was solved in v2.1.18, my G304 and GPW 2 did not have the previous failure, by the way, in the previous version, when connecting my Logitech mouse and then plugging in the USB cable to the Android device, the Android device would not automatically jump to spacedesk, and now this issue has also been solved, thank you very much.

[spacedesk Nicole]

Hi @kfbtw,

please try to disable HDR and reboot the machine.

If the problem still persists, please send us a screenshot of the color issue and
the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply OR upload to Dropbox/Google Drive/etc. and send us the link.

[spacedesk Lea]

Hi @zuriel-p,
it looks like it’s positioned somewhere not visible in the screen..
Maybe resetting the window position might help.
Could you please run “regedit” then go to Computer\HKEY_CURRENT_USER\Software\datronicsoft, then right-click the “spacedeskConsole” registry key and delete it.
Then try again to open the spacedesk Drive Console.

[jstrong20]

Hello,
Like many others in this forum I am unable to get my Win 11 laptop to recognize a spacedesk display screen when using USB. I’ve tried everything that has been suggested in this forum with no success. The only other symptom I can identify is when the tablet is connected and USB cable selected and server is ON, the Android Accessory Interface listed under Other Devices in the Device Manager is showing an error and says there’s no driver. I’ve attempted to update this driver but it hasn’t worked.
Any help would be greatly appreciated.
I’ve attached debug logs recorded while testing the connection.

[spacedesk Nicole]

Hi @amiga,

for clarification of the spacedesk viewer app settings:
if only “Use native android device resolution” option is checked
and
“Use custom resolution” option is unchecked,
then the resolution is only 1920×1080?

What is the model and Android version of the smart TV?

[spacedesk Lea]

Hi @syer10,
For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the update problem (with mouse artifacts)
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click NO)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jamesson,
For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app with audio enabled to reproduce the remote audio/sound problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click NO)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Nicole]

Hi @christmas,

based on your spacedesk diagnostics, USB Cable Android is not enabled and server is OFF.
To enable it,
– open the spacedesk Driver Console by clicking the spacedesk icon in the taskbar or by searching for it.
– click ON (this is the big text and button on the left of spacedesk Driver text)
– Then, check the “USB Cable Android” option underneath Communication Interfaces.
Please refer to our user manual, “Android USB Cable Connection” topic
(https://manual.spacedesk.net/AndroidUSBCableConnection.html).

• This reply was modified 1 month, 3 weeks ago by spacedesk Nicole.

[jamesson]

That’s the problem… this option doesn’t appear for me. even with sound enabled in the spacedesk app on the client

[Syer10]

I’ve tried waiting a while and the only way to actually see the changes on the screen is to move my mouse over the affected area, and that makes it look even weirder(since now there are mouse artifacts being sent).

Using a USB cable would defeat the purpose of using Spacedesk for me, because I use it to play these games on my tablet while away from my computer.

[amiga]

I have a smart TV, and the resolution of the screen is 3840×2160. The spacedesk viewer recognized its native resolution as 1920×1080. When I configure setting->resolution->choose custom resolution and modify it to 3840×2160, it prompts it can’t be bigger than the native resolution.
I think that spacedesk viewer on TV can’t get the right resolution.
What should I do now?

[spacedesk Nicole]

Hi @tsdiokno,

thank you very much. We are glad that spacedesk works for you!
Apple Pencil Hover feature will be available in future spacedesk releases.
There’s no definite schedule yet. We will let you know once it is released.

[spacedesk Lea]

Hi @syer10,

Maybe it’s just a delayed update since you are using a high quality setting?
Have you already tried to wait for a while and check if the text will eventually update?

If your tablet is Android or iOS, you might want to try connecting over native USB cable.
You can enable it via spacedesk Driver Console -> Communication Interfaces.

• This reply was modified 1 month, 3 weeks ago by spacedesk Lea.

[spacedesk Nicole]

Hi @christmas,

is ‘USB Cable Android’ option checked in the spacedesk Driver Console?
Have you tried to restart your Android phone and Windows PC/laptop?
Maybe a faulty USB cable?
USB debugging OFF?

For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google Drive/etc. and send us the link.

[tsdiokno]

Hello!

I’ve been a big fan of Spacedesk and use it regularly to extend my PC workspace to my iPad Pro. Overall, it’s been a great experience, and the Apple Pencil integration works well for most tasks.

However, there’s one area where I’d love to see improvement: brush cursor support in Photoshop. When using Photoshop on my PC through Spacedesk, the brush cursor doesn’t appear while hovering with the Apple Pencil. This makes it difficult to precisely place brush strokes and see the actual size and shape of the brush before applying it to the canvas.

I know that you’ve already implemented a fix for this issue on Android with S-Pens, and it would be fantastic to have similar functionality for iPad Pro users with Apple Pencil.

Is there any chance that this feature is already on your roadmap for the iPad client? If not, I’d like to formally request it as a feature enhancement. I believe it would significantly improve the Photoshop experience on Spacedesk for iPad Pro users.

Thank you for considering my request, and keep up the great work with Spacedesk!

– Tim

[spacedesk Nicole]

Hi @kfbtw,

it seems that you have an AMD Radeon graphics adapter.
Please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings.
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.
After that, please try again with spacedesk.

[spacedesk Lea]

Hi @jamesson,
Please try to connect your Windows viewer app, then check in the Windows Settings -> Sound Settings of your primary machine if the selected output/speaker is “spacedesk virtual Speaker”.

[KFbtw]

hi,
i’ve some issues with spacedesk, i tried to connect my tablet to spacedesk by wifi and usb cable and the color are awfull. my pc has RX 7900XTX and my tablet is a xiaomi pad 5.
if someone know how i can get good colors thanks a lot

Attachments:

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[Syer10]

I use Spacedesk to play text-based games on my tablet over my network. I have my second screen mirroring to my tablet using Spacedesk.

I am having a issue with Spacedesk where the text doesn’t change to the new text properly on the tablet. Since only the textbox in the game is changing I think it might be a display change sensitivity issue.

Here are some settings I use:
Mode: Network
PC Connection: Gigabit Ethernet
Tablet Connection: Wi-fi 6 5Ghz
Custom resolution: 1280 x 720
Image quality: 100%
Encoding color depth: High, YUV 4.4.4
Custom FPS: 30
Rendering Color Depth: 24 bit

[spacedesk Lea]

Hi @inertia,
Maybe the wrong IP was detected first before you enabled the Tailscale VPN?
Have you tried restarting the Windows Viewer app?
In any case, some VPN software is known to have incompatibilities with spacedesk (e.g. discovery issues).

[inertia]

I am using Windows 11 and the 0.0.33.0 Windows 11 viewer.

I use Tailscale VPN to create a mesh network, but am only using Spacedesk locally between my main machine and laptop.

The viewer correctly detects the server but is reporting the IP of another Tailscale node and not the node where the server is sitting.

If I open the server settings, it lists the correct Tailscale IP that the server listens on and I can manually type in this IP to connect to the server from the viewer.

This is an ok workaround but I constantly have to look up what the IP is. I have a terrible memory and always have to go to the server and check the IP.

In the enclosed picture, you can see that the viewer reports 192.168.0.4 as the IP the server exists on but this is incorrect. It is not even the local IP of the machine outwith the Tailscale network.

The second IP is the manual connection I have to create.

Attachments:

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[spacedesk Lea]

Hi @ayakpompasi,

This pop-up window is part of the spacedesk free version with unlicensed Android viewer app and cannot be disabled.
It will only disappear if a licensed version of spacedesk Android Viewer app is used for connection.

[OzeCam]

Nicole,

Attached is SpaceDesk debug information as requested.

The data was collected after Windows 11 server restart, then:
* Enabled SpaceDesk Diagnostic Collection
* Connected iPad slave via USB cable
* Used iPad touchscreen to open Windows 11 server Control Panel
* Removed Datronicsoft_Spacedesk_Mouse device – resulting in Notebook PC touchpad “re-enabled”
* Open Chrome browser and dragged windows between extended desktop screens
* Disabled SpaceDesk Diagnostic Collection => Save All Information => compressed and attached.

Attachments:

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[spacedesk Nicole]

Hi @OzeCam,

please attach the screenshots that you mentioned.

For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google Drive/etc. and send us the link.

[spacedesk Nicole]

Hi @singlelair,

For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to dropbox/Google Drive and send us the link.

[OzeCam]

Hi There,

I’m experiencing a problem using an iPad Pro Gen3 as a SpaceDesk slave connecting to a Windows 11 Notebook PC in desktop extension mode. Typically, the iPad is being connected via a USB cable – but this problem also occurs over a WLAN connect too.

The problem occurs when the iPad slave connects, the touchpad mouse on the Windows 11 Notebook server stops working. As soon as the iPad slave is disconnected, the notebook’s touchpad mouse operates normally again.

(The notebook’s keyboard continues to work when the iPad slave is connected – only the mouse function is adversely affected.)

I’ve noticed when the iPad slave is connected, SpaceDesk loads 2x new “Input Devices” on the Windows 11 notebook. These devices appear in the notebook’s control panel as:
• DATRONICSOFT_SPACEDESK_MOUSE
• HID Keyboard Device

(See screen shot “2024-05-06 215323 – Devices with iPad Connected.png”.)

These devices are NOT present when the Notebook PC is initially booted, and are disabled / removed when the iPad Slave is disconnected.

(See screen shot “2024-05-06 214612 – Devices w-o iPad.png”.)

It seems SpaceDesk loads these devices regardless of the “Input Devices” settings configured on the iPad slave. I’ve tried various settings on the iPad slave, including “Touchscreen” and “Keyboard” being enabled & disabled.

(The iPad slave was configured with “Keyboard” disabled while capturing the screenshots provide – yet the HID Keyboard Device is still being loaded. This is not a concern to me for the moment as the Notebook PC’s keyboard operates correctly – but I do worry if loading this device could cause future problems.)

The currently temporary work-around to this problem is to the enable “Touchscreen” on the iPad slave, and disable “Keyboard” and “Pen”. Then after the iPad slave connects, use the iPad touchscreen mouse control to open the Windows 11 control panel, and remove the DATRONICSOFT_SPACEDESK_MOUSE device via the hamburger menu to it’s right.

(See screen shot “2024-05-06 215501 – Devices after Datronicsoft_Spacedesk_Mouse Deleted.png”.)

Deleting this mouse device restores normal operation of the Notebook PC’s touchpad mouse straight away, and consistantly. It’s a “painful” operation because using the iPad touchscreen to control the Windows 11 notebook is clumsy – but at least it means SpaceDesk can be used.

Overall I like using SpaceDesk to extend my Windows desktop to the iPad as a second screen – and can also see other use benefits for SpaceDesk. I’m an IT Consultant focused on large corporate solutions and would like to recommend SpaceDesk to several organisations which could result in 1,000’s of license sales – but I can’t make such a recommendation until this problem is fixed.

Please advise how to permanently resolve this problem?

Regards, OzeCam.

[spacedesk Lea]

Please disable the USB cable option in the spacedesk Driver Console -> Communication Interface

[xcxcxv]

I think maybe Spacedesk recognized my USB storage device as a display, but I can’t change it。

[spacedesk Marcel]

It has been observed that some USB cable drivers cause BSOD (Blue Screen of Death) when used with USB Tethering and spacedesk (probably they have issues with too heavy load). Nothing we can do about this. For Android, we have an alternative, though: We developed our own USB driver for native USB support. You only need to enable checkbox “USB Cable Android” underneath “Communication Interfaces” in spacedesk Driver Console on Windows PC.

[spacedesk Lea]

Hi @jsmasterson,
Thank you very much for attaching the spacedeskDiag.txt file, we are currently checking it.
Unfortunately, we cannot download the DebugView.log file.
Please send us all the log files (this includes DebugView.log, etc.) collected in the folder, just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[oldcat]

but it working now!!!!
i just uninstalled windows spacedesk and reinstall it.
now its ok

@darkathena @spacedesk Christian

[spacedesk Lea]

Hi @futuremain,

Yes, it is possible to connect up to 4 spacedesk Viewer app using one account.
In the Concurrent Access Licensing option, you should select the Business license: Upgrade 2-5 concurrent connections.

[Futuremain]

I will be using spacedesk’s Commercial Business version.

The purpose is to connect a PC to a tablet via USB and use the tablet as a monitor. However, all usage environments must be offline. I plan to upgrade to the Commercial Business version and use this setup with 3 to 4 PC-tablet sets. So, I’ll be using three to four sets of PC-tablet, PC-tablet, PC-tablet configurations. Is it possible to upgrade one Google Play account to Commercial Business and use it in this way?

[spacedesk Lea]

Hi @ksenit,

In the spacedesk app settings, please try to switch OFF the “Pause app activity if unused” under “Unused app settings”.
Then check if it will still disconnect the spacedesk display while spacedesk Android app is minimized.

[spacedesk Lea]

Hi @jsmasterson,
Could you please check the memory and CPU usage of spacedeskService in your task manager when it starts to lag?
For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the lag problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click NO)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @thitisak,

Please try the steps on the chapter – Manual Uninstall (Troubleshooting Only) of spacedesk documentation
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html.

[spacedesk Lea]

Hi @lior2df,
Please check in spacedesk Driver Console -> Diagnostics -> Incompatible Software Products, for any Incompatible software product present in your primary machine that might cause the Display Off issue.

As for the tearing and black screen, on which screen is it happening?
In the spacedesk Viewer app screen? Or in your Windows main monitor?

By the way, if your old tablet is Android or iOS, please also try connecting via USB cable.
Just enable the USB Cable Android/iOS in the spacedesk Driver Console -> Communication Interface.

[spacedesk Lea]

Hi @kimchoc,
The detected CH Product is probably not causing the Display OFF problem on your side.
The visible effect of having CH product and spacedesk together is BSOD (Blue screen of death) during spacedesk installation.
If CH product drivers are already uninstalled and no more Joysticks or other controller device plugged in your machine then it should be good.

To further analyze the problem, could you please send us the diagnostic logs.
Please follow the steps below:
– open spacedesk Driver Driver Console -> Diagnostics (make sure to download first the Debug View)
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the Display Off problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click No)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @abossart,
Initiating the spacedesk connection from the server side (Laptop to iPad) is currently not in our plans.
In any case, even if this feature is implemented in spacedesk, I don’t think it will help you with your current situation.
Probably, the outgoing connection from your Windows 11 laptop will also be detected and blocked by your company’s firewall.

How about establishing a Mobile Hotspot/WiFi Direct network in your Windows 11 laptop?
We cannot guarantee that it will help, but maybe you can quickly try.
Please check the chapter Use Wifi Direct / Wifi Hotspot / Wifi Access Point in the spacedesk documentation –
https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html.

[thitisak]

I want to install a spacedesk program on a PC that previously had spacedesk installed but have since uninstalled it. But every time I try to reinstall the screen gets stuck on this screen. I think it’s probably caused by an incomplete uninstallation. Please help me troubleshoot how to complete the installation.

Attachments:

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[kimchoc]

Getting the display off message again. See incompatible CH driver. Uninstalled from w11.
Incompatible still there.
Turned off spacedesk. Restart w11. Same.
Reinstall vid driver.
Same.
Where to go from here please?

[lior2df]

I downloaded spacedesk to try and connect my pretty old tablet to use as a third monitor but when i tried connecting him via wifi it just said Display off but when i tried connecting my phone everything worked idk what to do and also after i downloaded it my screen randomly started tearing and going black randomly is that normal?

• This topic was modified 2 months, 1 week ago by lior2df.

[abossart]

Hi
I could in the past perfectly use my iPad Pro as 2nd screen with my Win 11 Laptop but since my company nailed down the firewall on all company Laptops my iPad can´t connect anymore. Tried with USB cable but external USB devices are banned from access. So, I´m wondering if I could initiate the connection from Laptop-to-iPad (Spacedesk Driver Console offers the possibility to enter the IP address of my iPad) to my iPad (not the normal way from iPad-to-Laptop).
This would require a new feature in the Spacedesk Driver Console.

thank you for considering, Albert

[spacedesk Christian]

Hi @dmitriy_31223,
Do you have both latest spacedesk Driver and viewer?
What secondary machine are you using? (Android/iOS/Windows)?
What connection type? (Wifi/USB)?
Have you tried all of our suggestions on our previous replies?

[spacedesk Christian]

Hi @luciano,
is this in spacedesk Android viewer? if so,
on the client list before connecting, go to settings -> Om-Screen Menu -> uncheck the option.

[jon]

sorry once again, i keep forgetting to check my emails. anyway, here’s the screenshot of spacedesk and a photo of what i see

[Ksenit]

Yap. I hit the enter key and switching spacedesk Driver off-on. Also, I tryed to reboot PC. Іt didn’t work =(

[HGKnn]

Hi, I have the same problem, and this problem has been bothering me for a while, first of all this problem affects all Logitech mice connected wirelessly, when the system starts, this problem usually does not occur (of course I may be alone), if the wireless mouse driver is disabled or the mouse’s wireless adapter is unplugged when the system is running and spacedesk is working, then the above problem will occur, but at this time the Logitech mouse connected by wired will not receive the effect, in Logitech On the Lightspeed Receiver events page, we can get the following error reports:

The device USBVID_046D&PID_C5476&3af0f9ce&0&14 has a problem booting.
Driver name: oem55.inf
Class GUID: {88bae032-5a81-49f0-bc3d-a4ff138216d6}
Service: USBCCGP
Low-level filterer: spacedeskDriverAndroidControl vhf l
High-level screening procedure:
Question: 0x0
Issue Status: 0xC00000E5

Of course, if you want to reproduce the problem, it’s very simple, the log file is in the attachment I uploaded, when the system is working fine and making sure that the spacedesk driver is running, at this point disconnect the wireless adapter of the Logitech mouse, and then plug it back in, the problem can be perfectly reproduced, then I connect the mouse with a wire, and turn off the log collection, and the mouse will not have a problem.

Because of the language problem, here I can only use Bing Translator for problem feedback, if there are any questions, you can ask further questions, and finally please trouble to solve this problem, please.