Search Results for 'spacedesk'

[franco]

@maesuke
just for information:
the IOS Client from the Ipad has in my case no Problem to connect to the Windows Spacedesk Server ( works fine) .From Android with Chrom on Tablet, HTML5 cant connet.

[franco]

Hi Mamesuke, as i wrote, did the HTMl5 on the Windows maschine where the Spacedesk is installed. Sorry to say no luck ……
thx
franco

[franco]

Good Morning,
same issue hier, MacOS Ventura 13.6.9 connect to Windows 10 Pro ( Spacedesk Version 2.1.23)
No access . If i run html 5 on Windows Desktop, same did not connect.
🙁
any advice ?
thx
Franco

[spacedesk Renz]

Hi @mamesuke,

Can you try saving the HTML5 Viewer on your viewer machine then see if works on your end? For additional details, you may refer to the User Manual under the section Run on any Machine in HTML5 Web browser. Thank you!

• This reply was modified 1 day, 10 hours ago by spacedesk Renz. Reason: Added email notification

[spacedesk Renz]

Hi @dweaver, @tm_beetle, @a-szwajkajzercrlf-pl, @fer_srm,

we have managed to reproduce the issue with a Samsung Galaxy S24 device that had spacedesk installed after its first bootup. The issue was also present in similar screen-sharing apps. The solution for it was to do an Android system and security patch update. Afterwards, we were not able to reproduce the issue anymore. Let us know if it fixes the issue on your side.

[mamesuke]

Server PC: Windows 11 Enterprise
⇒Spacedesk Driver：v2.1.23
Client PC: Mac OS Monterey ver 12.7.6

In the above environment, I want to use the spacedesk HTML5 VIEWER on the Client PC to view the screen of the Server PC.
However, starting last week, the connection suddenly stopped working, and I am unsure of the cause.
Could you provide some advice?
The network address specified in the HTML5 VIEWER was correct. When I try to connect,
the error message ‘Could not connect. Connection Timeout. Make sure your Server-IP is correct.’ appears.

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[spacedesk Renz]

Hi @xium,

Have you tried using other devices as your viewer to see if the issue also happens there?
Also, for further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app with your S9 FE+.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post.

If the file size exceeds 512 KB, you may upload it to Dropbox then include the download link on your next reply.

Thanks!

[cattaker]

Yes sorry it’s on Windows 10 where spacedesk is a server and i connect my tablet to my PC to be a Second monitor

[spacedesk Marcel]

We assume you are talking about spacedesk Driver on Windows 11 or Windows 10. Correct?

[cattaker]

I see, i will have to figure out why suddenly Kaspersky flags on PC PC spacedesk as a Trojan, im using older version for now and i have no problem for now. I will let you know in case i know something new. Im using only spacedesk from your official site but i have to say i did a update through app and after that it got flagged when new version opened.

• This reply was modified 4 days, 5 hours ago by cattaker.

[spacedesk Renz]

Hi @cattaker,

We have no information of any antivirus system flagging spacedesk as a virus.
If anybody has similar problems, please report here.
Please also make sure that you download spacedesk drivers only from our original spacedesk website http://www.spacedesk.net

PS: We just tested with Kaspersky with spacedesk active. Kaspersky detected nothing. We also wouldn’t know any reason why antivirus software should flag spacedesk. spacedesk only uses standard Windows operating system features.

[cattaker]

Is something happend to spacedesk? My Kaspersky detects it now as a virus Trojan.Win32.Generic and i wonder if its falls positive or what? I have been using it for couple of months and i had no problem with it.

[spacedesk Nicole]

Hi @lolizi4ka,

please refer to our user manual chapter “UNINSTALL ON WINDOWS PRIMARY MACHINE” (https://manual.spacedesk.net/UNINSTALLONWINDOWSPRIMARYMACHINE.html). There’s a topic underneath about manual uninstall.

[spacedesk Nicole]

Hi @lolizi4ka,

based on the log file, it is still the old spacedesk Driver v1.0.65 that is being installed.

[spacedesk Nicole]

Hi @lolizi4ka,

could you please try to install the latest spacedesk Driver v2.1.22?
The installer MSI is available on our website.

[spacedesk Nicole]

Hi @lolizi4ka,

thank you for the log files.
Please also send spacedeskSetup.log file located in C:\Users\Public.

[spacedesk Nicole]

Hi @coffinasf,

please send us the spacedesk diagnostics of this issue.
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the generated (compressed/.zip) folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

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[spacedesk Nicole]

Hi @factorysub34,

this is a behavior of Windows graphics database and spacedesk does not have control to this.
We can only suggest to use the same resolution of the main monitor in the spacedesk viewer app.
Also, it might be easier for you to change to duplication using display switch (Win+P keys).

[spacedesk Nicole]

Hi @getor22,

if you have HDR or 10-bit pixel format enabled, please disable it in Windows display settings or in the graphics adapter (e.g. Nvidia or AMD) control panel.
Both features are not supported by spacedesk.
For further details, please refer to our user manual topic “Windows 11/10 Known Issues and Unsupported Features” (https://manual.spacedesk.net/Windows1110KnownIssuesandUnsuppo.html).

[meatreach]

Today I tried to connect to spacedesk on the local computer but it didn’t work. It worked before, for a long time, but now I can’t make it connect.

Windows 11, connecting from a browser client (just waits for some time and turns the page red: Could not connect. Connection Timeout. Make sure your Server-IP is correct) and from spacedesk VIEWER (Cannot detect Server!)

Updated the driver from the spacedesk console.
Restarted the computer.
Double-checked the IP address in the web client and the console.
Checked Windows Firewall exceptions; both spacedesk and spacedesk service are enabled.

What else could be wrong?

Ran the diagnostics, logs are attached as described in console.

Pls help!

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[STO]

Hi, oh I understand that one.
Sorry, I clarify again.

I want to use spacedesk on the tablet to pickup/show PowerPoint presenter view but I want to show on the projector screen the PowerPoint slides.

Hence, I’m just wondering if possible or settings in spacedesk to pick pp presenter view.

Note: I use extend display from a laptop so I’m guessing it is not possible because it will display to both tablet and projector the same pp slides.

[wimorrison]

I attach the Spacedesk settings as exported by SpaceDesk

• This reply was modified 1 week, 1 day ago by wimorrison.

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[wimorrison]

I have tried switching off the touchscreen and unfortunately that immediately work 🙁 as the mouse still ceases to function immediately Spacedesk is connected 🙁

[wimorrison]

I attach the file when the iPad is connected and Spacedesk is running. I had to do a screen grab because the mouse doesn’t work to let me grab the text as I did above 🙂

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[spacedesk Nicole]

Hi @gryazni_garry,

if both devices are connected to the same network, then yes, that should be possible.
For reference, please see our user manual https://manual.spacedesk.net/.

[spacedesk Nicole]

Hi @jpartier,

for wireless connection, please refer to our user manual topic “Cannot discover Primary Machine”
(https://manual.spacedesk.net/CannotdiscoverPrimaryMachine.html).

As for USB cable connection, did you enable “USB Cable Driver iOS” in the spacedesk Driver Console?
Please also refer to our user manual topic “iOS USB Cable Connection”
(https://manual.spacedesk.net/iOSUSBCableConnection.html).

• This reply was modified 1 week, 2 days ago by spacedesk Nicole.

[STO]

Hi, I am able to connect between the laptop and the tablet via spacedesk.
I run Ms PowerPoint and I can see the slide on the tablet.
I am just wondering whether or not it is possible to use spacedesk and see the Presenter View of the PowerPoint instead of the main slide.

So the user able to see the PP Presenter View with his notes on the tablet.

If possible, please let me know.

Thank you in advance.

[spacedesk Nicole]

Hi @nhienle,

have you tried to manually input the IP address of the primary machine (server)?
For reference, please check Step 1 of “Cannot discover Primary Machine” user manual topic
(https://manual.spacedesk.net/CannotdiscoverPrimaryMachine.html).

• This reply was modified 1 week, 4 days ago by spacedesk Nicole.

[nhienle]

My Spacedesk on Galaxy Tab S9 FE cannot detect any primary device via Wifi. I’ve connected the laptop and the tablet to the same wifi and network band 5Ghz. I’ve allowed the app to go through the firewall. I don’t have any VPN or third-party firewall apps running, either. However, the USB Cable Android works.

I attached the diagnostics as guided in the app. Please suggest a way to connect via wifi.

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[joseechc]

Hola si quieres conectar tu Ipad como segundo monitor sigue estos pasos. Para que se pueda conectar:
– La PC debe tener instalada el Space Desk Driver Software (Primary PC) (Muy importante) (No se instala el Space Desk del microsoft Store, Se intala el driver de la página https://www.spacedesk.net/)
– El Ipad debe tener instalado el Space Desk Viewer Sotware (appstore).

Por otro lado, la PC debe estar conectada a la misma red de internet que la que tiene el ipad

No necesitas ningun cableado para conectar el ipad como segundo monitor para la pc, funciona solo por la red WiFi, sin cables. Así yo conecto mi IPAD.

[spacedesk Renz]

Please send it to androidapp@spacedesk.net. Thank you.

[factorysub34]

Spacedesk windows viewer v0.9.45 beta

[spacedesk Nicole]

Hi @a-szwajkajzercrlf-pl,

thank you for sending the diagnostics.

Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
Is USB debugging off?

Upon checking, spacedesk driver traces (*.etl) were missing.
Could you please repeat the diagnostics? This time, click Yes, when a User Account Control box appears.

• This reply was modified 2 weeks, 1 day ago by spacedesk Nicole.

[spacedesk Renz]

Hi @rizzie,

Thank you for sending your DirectX info. Upon our investigation, the likely cause of the rendering failure encountered in your viewer device is your graphics driver. Can you try to also update your Intel UHD Graphics driver? Also, could you try using the HTML5 viewer on the same viewer machine? Thank you.

[spacedesk Renz]

Hi @smamux,

Yes, you can download the Spacedesk Android Viewer via the Amazon App Store. For more detailed information regarding system requirements, check out our User Manual on the topic System Requirements. Thank you.

[spacedesk Renz]

Hi @factorysub34,

Can you send a screenshot or a picture of the issue you encountered? Also, please send a screenshot or picture of your spacedesk Driver console. You can upload the said pictures to Dropbox then include the download link on your reply. Thank you.

[a.szwajkajzer@crlf.pl]

I’ve got the same issue. Spacedesk does not work via USB connection. Tried different USB ports in my laptop, tried different USB Cable.
I’ve attached the diagnostics files which I gathered while I pluged in an USB 3 port (C in tablet, C in the laptop).

Laptop: DELL with Win11Pro 23H2 (22631.4169), x64, Intel Core i7-1265U 1.80.
Tablet: Lenovo Tab P11 Pro gen 2 (Model: TB132FU), Android 12

Spacedesk Android app: v2.1.15
Spacedesk Win app: 2.1.22

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[smamux]

Do Spacedesk support second screen with HUAWEI MatePad 11,5″S and non-Huawei laptop with Windows 10/11 ?

• This topic was modified 2 weeks, 2 days ago by smamux.

[spacedesk Nicole]

Hi @evesmith23,

does it also lag while dragging a window or video playback on the spacedesk display?
It is unusual to have performance issues when connecting by USB cable.
Maybe try to plug it to a USB3.0 port of the Windows machine?
The Performance Tuning topic of our user manual might also help
(https://manual.spacedesk.net/PERFORMANCETUNING.html).

• This reply was modified 2 weeks, 3 days ago by spacedesk Nicole.
• This reply was modified 2 weeks, 3 days ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @edward1960,

Can iCUE detect non-Corsair devices and still show it in its Dashboard?
If this is the case, could you please try the following?
– Connect spacedesk Viewer app then open Device Manager. Go to View -> Devices by connection (please see attached screenshot).
– Look for spacedesk virtual Bus and expand it.
– Select spacedesk Mouse, right click on it then select “Disable device”.
– Open iCUE.

Please let us know if iCUE still crashes after trying the steps above.

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[spacedesk Nicole]

Hi @phamlong,

Please send us the spacedesk diagnostics of the USB-C 3.0 cable connection issue.
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

• This reply was modified 2 weeks, 3 days ago by spacedesk Nicole.
• This reply was modified 2 weeks, 3 days ago by spacedesk Nicole.
• This reply was modified 2 weeks, 3 days ago by spacedesk Nicole.

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[spacedesk Nicole]

Hi @mohamedwaly,

it seemed that you sent the same video as your previous post.

Could you please send us the spacedesk diagnostics?
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

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[CptPeppy]

Dear all,

I figured out that I have to delete all the storage for spacedesk on both Android tablets. Now both are connected! 🙂

Thanks anyway

[spacedesk Renz]

Hello @rizzie,

Upon checking your diagnostics, there are no problems in your server machine. Just to clarify, on which device are you playing a video or opening a browser, on the server or the viewer? Does the viewer crash when the freeze happens or do you close then reopen it? Also, to further assist you on your issue, may we also ask for logs from your viewer device by following the steps below?

1. On your secondary machine where you run the spacedesk Viewer app, please download the DebugView app thru this link: https://download.sysinternals.com/files/DebugView.zip
2. Right-click -> Extract the contents of the DebugView.zip, and run the Dbgview.exe as administrator.
3. In the Capture tab, make sure to check the “Capture Win32”
4. Run the spacedesk Viewer app and connect to your server machine and try to reproduce the issue.
5. In the DebugView window, there should be spacedesk viewer traces starting with “SA [xxxx:xxxx]:SAxxxxx…..”

Please save the DebugView traces into a log file, and make sure to change the format to .txt file before attaching it to your reply. Thank you.

[evesmith23]

Understood. I was able to get the iPad to connect to spacedesk with a USB-C to USB and didn’t get the not enough power warning but noticed the iPad said “Not Charging”. There seemed like a lot of lag on the mouse/pointer. Any thoughts? I’m not able to connect over WiFi because the PC is a desktop with a wired internet connection.

[Rizzie]

https://www.dropbox.com/scl/fi/a146i41rxl5u1qlxycdvp/2024-09-16-122629-spacedeskRuntimeDiagnostics.rar?rlkey=x56gwelfwqclhij2uslttrxdg&st=fkecv4x7&dl=0

[Edward1960]

Thank you I tried one more thing for you. I connected Spacedesk to my fold 6 phone, which is of course brand new with all the latest android and Samsung versions, and the behaviour of spacedesk is the same, it still crashes Icue when turned on. So it is not the old software on an old android tablet…… Edward

[Edward1960]

Hi, I’ll try to be more specific. If I install spacedesk on the pc and not yet start it on the android tab all goes well, whether I turn spacedesk on the computer on or off does not matter. Please note the screenshot “starting point”. Please note the settings: usb is off, spacedesk is on and recognizes my dual 10gb network cards. Then I exit icue and restart Icue, all is still ok.
Now I turn on my android tab and start spacedesk on the samsung tab 3. It connects the screen, so spacedesk works. When I now exit Icue and restart (or reboot or start the computer) Icue crashes. No malfunctioning items in device manager. See screenshot “Crash”. With the computer still on, I then turn off spacedesk on the computer, and Icue can be started again and works (see screenshot “works again”). Strangely while turning off Spacedesk, it get a beep in windows which normally indicates it stops a usb device, while I have usb turned off in Spacedesk. If I turn spacedesk on, I get a beep that I think indicates it starts a usb device again (even while usb connection is turned off. To me as an amateur it seems like this usb thing kills Icue…. If you have further questions, please let me know Edward

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[spacedesk Renz]

Hi @mintt,

this issue is caused by Oracle VirtualBox, not spacedesk. We could verify that it even happens without spacedesk installed. You can read up more information here.

To resolve this issue, open Control Panel, then click on Programs and Feaures, uninstall “Oracle VM VirtualBox Guest Additions” then restart your PC.

Let us know if this fixes your bluescreen problem. Thank you!

• This reply was modified 2 weeks, 5 days ago by spacedesk Renz. Reason: Additional info

[spacedesk Renz]

Hello @rizzie,

Which screen freezes after some time of use, the second screen or the primary monitor?
Also, for further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post.

If the file size exceeds 512 KB, you may upload it to Dropbox then include the download link on your next reply.

Thanks!