Forum Forums spacedesk Discussions Display off again

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  • #26707

    Getting the display off message again. See incompatible CH driver. Uninstalled from w11.
    Incompatible still there.
    Turned off spacedesk. Restart w11. Same.
    Reinstall vid driver.
    Where to go from here please?

    spacedesk Lea

    Hi @kimchoc,
    The detected CH Product is probably not causing the Display OFF problem on your side.
    The visible effect of having CH product and spacedesk together is BSOD (Blue screen of death) during spacedesk installation.
    If CH product drivers are already uninstalled and no more Joysticks or other controller device plugged in your machine then it should be good.

    To further analyze the problem, could you please send us the diagnostic logs.
    Please follow the steps below:
    – open spacedesk Driver Driver Console -> Diagnostics (make sure to download first the Debug View)
    – switch Diagnostic Collection ON (check)
    – Connect your spacedesk Viewer app and reproduce the Display Off problem
    – switch Diagnostic Collection OFF (uncheck)
    – click “Save All Information” (if dialog box appears, just click No)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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