[spacedesk Christian]

Hi @averageuser, @inertia,

h264 Hardware Encoding will definitely be released rather sooner than later. Internally we have it already working on Windows Viewer. Why isn’t it prioritized higher? It only benefits users with high end graphics adapters and requirements. For the majority of users with average GPUs and scenarios there is no performance gain compared to our current MJPEG software encoding.
Also we still have to design which encoding type (hardware/software) should be dafault on which kind of machines and how to present different options to the user.

[spacedesk Christian]

Hi @tayne,
Thank you very much for sending your Diagnostic logs,
Could you try switching off on your spacedesk Driver?
Could you also try rebooting your Primary and Secondary machine?

• This reply was modified 7 months, 1 week ago by spacedesk Christian.
• This reply was modified 7 months, 1 week ago by spacedesk Christian.

[spacedesk Christian]

Hi @lwerman,
We are glad that it is now working on your side. incase of network loss, you can
set the ‘Connection loss Delay’ in the spacedesk Console to -1. This will not unplug your secondary machine and will resume its connection when the network returns.

Hi @royuze,
Could you tell us what issue are you experiencing? is it the same with Iwerman? could you please provide information about it?

• This reply was modified 7 months, 1 week ago by spacedesk Christian.

[spacedesk Christian]

Hi @riyuihein-xheiiyne,
spacedesk Driver for Windows 8.1 doesn’t have a driver console unlike in Windows 10 version.
you can try the keyword “server” in your search bar to view the spacedesk interface for viewer connections and server switch.

[spacedesk Christian]

Hi @serruti,
We apologize for the confusion. The USB cable and Wi-Fi connection we were discussing are for your Spacedesk Android viewer and your Spacedesk Driver on your PC, not with your keyboard. It is expected that when you are using a non-commercial Android viewer via Wi-Fi, you won’t be able to use your keyboard. If you still want to use your keyboard without business license, you can try connecting your Mi Pad with Spacedesk using a USB cable.

[spacedesk Christian]

Hi @ako,
USB connection in Android TV hasn’t been tested thoroughly yet so this may or may not work.

[spacedesk Christian]

Hi @amanosorana4,
1. “free for non-commercial use only” and “Viewer licensed for private non-commercial use only” indicate that you are using a non-commercial/free version of spacedesk Android viewer. if you do not wish to see such messages, you will have to purchase a business license.
2. “devices beyond the second one are not displayed” have you tried rebooting the 3rd Android device? Are you connecting it via USB? Could you maybe try checking if USB debugging mode is enabled on your device? if so, please disable it.

[spacedesk Christian]

Hi @ncc666,
business license transfer from one user to another is not possible.
you will need to purchase a license for new Google Play accounts.

[spacedesk Christian]

Hi @serruti,
Remote keyboard input works in certain conditions:
1. If the connection is via USB cable, it should always work (LICENSED or FREE viewer app).
2. If the connection is via WiFi (Local Area Network), it will ONLY work with LICENSED Viewer app and with “Password Protection and Encryption” enabled in spacedesk Driver Console. This means you will have to purchase a business license for it to work.

[spacedesk Christian]

Hi @barry,
Thank you for sharing this information. This contribution will undoubtedly be helpful to many users in the future!

[spacedesk Christian]

Hi @komico4645,
Could you please try disabling your vpn? it might be the one causing the issue.

[spacedesk Christian]

Hi @konsabertooth,
Have you tried rebooting both your Primary and Secondary machine?

[spacedesk Christian]

Hi @rafaelrojasl,
Could you please follow the steps below:
– disconnect all additional display first
– then after that go to spacedesk Driver Console -> Control -> then click both “Clear spacedesk Settings” and “Clear Windows Display Settings”
– Connect the other display one by one (make sure they are all in extend mode)
– when every monitor is connected and is in extend mode, please press the windows key + P then choose duplicate

[spacedesk Christian]

Hi @sky2orion,
We’re glad that you made it work on your side..
Do you mind sharing us the link or specific post you found?

[spacedesk Christian]

Hi @rodders1947,
is the error about low bandwith? if not, could you please provide a screenshot?
if it is, The low bandwidth notification will only be triggered if it fails to receive specific response packets/ping from the spacedesk viewer app (and vice versa), probably due to network congestion on either side.

Additionally, Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance.

You might want to explore using Wi-Fi Direct to see if your connection with spacedesk improves. Please refer to the ‘Performance Tuning -> Use Wi-Fi Direct / Wi-Fi Hotspot / Wi-Fi Access Point’ chapter in the user manual –
https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html

[spacedesk Christian]

Hi
1. The “free” you are seeing is for the spacedesk Driver which has an expiry date. you just have to re-download it again when it expires.

You can verify your Android viewer license by going connecting your Android viewer to the spacedesk Driver -> open spacedesk Console -> Connection -> click the name of your device -> check Client information in the right side of the console -> check the License Type.
License type should show “Commercial” when your Android viewer has business license.

2. is the old windows machine still running?
maybe you did not successfully uninstall the spacedesk Driver on your old windows machine..?
have you tried turning shutting it down?
is it still showing in your Android viewer?

[spacedesk Christian]

Hi @barry,
Thank you very much for Sending the requested files.
Could you please try running a system file checker.
-Open the command prompt as admin and type sfc /scannow.
When the scan has finished, try to install spacedesk again.

[spacedesk Christian]

Hi @sky2orion,
you can reset your windows graphics settings in the spacedesk Console -> Control -> Clear Windows Display Settings
note: this will reset all saved windows positions and settings for all monitors

[spacedesk Christian]

Hi @jsmasterson,
the black and grey squares are more of a windows/graphics adapter issue..
this report from a user in microsoft has the same issue as you, maybe you could try the suggested fix from this link: https://answers.microsoft.com/en-us/windows/forum/all/window-10-display-wih-black-and-white-squares/90d57ead-1d3c-482b-87b8-5cba04aa8e96

the debug download button in the spacedesk console is for collecting diagnostic logs which is sent to us, this is when troubleshooting an issue did not solve the problem.

[spacedesk Christian]

Hi @barry,
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @barry,
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @davide78,
Yes, it is possible. just make sure that you have spacedesk driver installed in your miniPC
the steps are:
-set up an external monitor first so that you can install spacedesk driver
-install spacedesk Driver
-connect your Android viewer either via usb or wifi
-change your display mode by using the shortcut key (windows key + P) then choose “second screen only”
-Go to Windows settings -> system -> display then choose the spacedesk display (Usually #2)
-select “Multiple Display” then choose “make this my main display”
-Windows remembers the last setting as it saves the display configuration in its graphics database. this way, you can now remove your external monitor and your Android device will now be your main monitor every time you connect to your miniPC

[spacedesk Christian]

Hi @kotane,
USB should still work as long as spacedesk is supported in your Ios device.
if it’s not working, performing some basic troubleshooting may be necessary such as:
-making sure your cable is from Apple
-unplugging/plugging your cable
– restarting your primary and secondary devices

[spacedesk Christian]

Hi @apollo13,
Are you using the latest spacedesk Driver? if not please update your driver to the latest version.
sometimes, reinstalling spacedesk Driver and viewer app fixes this problem, could you pelase try it?
also, do you maybe have Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products. if there is, please uninstall or disable it and try again with spacedesk

• This reply was modified 7 months, 3 weeks ago by spacedesk Christian.

[spacedesk Christian]

Hi @inakitr89,
Resetting the IP will not help with your current issue,
have you made sure that you are viewing the spacedesk display in windows settings? to make sure, you can click the “identify” option to know what screen number is your spacedesk device.
You can also try the “clear spacedesk settings” and “clear windows display settings” in spacedesk console.
if the issue persist, Could you maybe provide a screenshot of the issue?

[spacedesk Christian]

Hi @spacedesker,
to go to spacedesk settings, please open the app > click the floating menu > settings > resolution > uncheck “Use native android device resolution” > Make sure that custom resolution is checked > click custom resolution > From there, you can select your desired resolution by scrolling through the option. the highest resolution is below the list. make sure to choose the resolution with the same aspect ratio of your primary resolution, you can also try adding it manually by typing your resolution.

[spacedesk Christian]

Hi @barry,
Could you please check if you have any pending Windows update in your PC settings?

[spacedesk Christian]

Hi @merofabio,
We are glad to hear that it is now working on your side.
We will now close this issue. In case you encounter any spacedesk issue don’t hesitate to contact us.

[spacedesk Christian]

Hi @apollo13,
Could you please open the Windows Display Settings on your primary machine and then check for detached/greyed-out client. if there is, just attach it by selecting extend from the drop-down menu.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html

[spacedesk Christian]

Hi @monkeygotthis,
We have now released a new spacedesk Android viewer version in the playstore. this includes an update for the hover feature.
Please try it and send us your feedback.

[spacedesk Christian]

Hi @yak991224,
We are glad to hear that it is now working on your side.
We will now close this issue. In case you encounter any spacedesk issue don’t hesitate to contact us.

[spacedesk Christian]

Hi @yak991224,
We have now released a new spacedesk Android viewer version in the playstore. this includes a potential fix for this issue. Please try it and let us know if this fix the issue for you.
please note that this fix has not yet thoroughly tested, so your Feedback is really important to us.

[spacedesk Christian]

Hi @elyrion,
We have now released a new spacedesk Android viewer version in the playstore. this includes a potential fix for this issue.
Please try it and send us your feedback.

[spacedesk Christian]

Hi @merofabio,
We have now released a new spacedesk Android viewer version in the playstore. this includes update for the hover feature.
Please try it and send us your feedback.

[spacedesk Christian]

Hi @jaime610,
What software are you using? Does the issue also happen in other drawing software, such as Paint?
and if possible, could you please provide a Video clip of the issue?

• This reply was modified 8 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @aarush-paul,
Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
is USB debugging OFF?
Could you please try plugging the cable using the other USB ports?
Could you also try plugging your cable while spacedesk Driver is switched OFF?

[spacedesk Christian]

Hi @spacedesker,
Could you please tell us what custom resolution are you using in spacedesk settings, as well as the resolution from Windows settings?
Could you also tell us what is the problem with the quality? is it that the text is too small to read?
keep in mind that when you are using a small device, the text will also be smaller. you can try other larger scale in Windows settings

[spacedesk Christian]

hi @jaime610,
Haven’t you tried using Absolute touch yet? does it work?
absolute touch is much better when writing using the screen of your Android device.

[spacedesk Christian]

Hi @spacedesker,
since you are using duplicate mode, go to settings > resolution > Make sure that custom resolution is checked > choose custom resolution > From there, you can select your desired resolution or try adding it manually by typing your resolution.

[spacedesk Christian]

Hi @gwn_quin,
Unfortunately, USB can only be used in Android and iOS devices.
You could instead try doing direct ethernet cable connection (crossover) between your Chromebook and Windows PC

[spacedesk Christian]

Hi @stigla,
It’s possible that the issue is indeed related to Illustrator. Have you tested the functionality without Spacedesk to see if the problem persists? Engaging with the Illustrator community could provide significant insights and potential solutions to this issue.

[spacedesk Christian]

Hi @spacedesker,
Could it be that you are in extend mode?
If you wish to mirror/duplicate your main display to the spacedesk display, please change it via the Windows Display Settings. For further details, please refer to Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel topic of our user manual, https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html.

[spacedesk Christian]

Hi @fmgdias,
Thank you for sharing this valuable information. This contribution will undoubtedly be beneficial to many users in the future!

[spacedesk Christian]

Hi @anwnd2ek,
There may be a conflict with your destination folder causing the failed installation. Could you please try installing it in a different folder? Also, make sure not to put any spaces between the folder name.
Please refer to the attached screenshot for assistance.

Attachments:

You must be logged in to view attached files.

[spacedesk Christian]

Hi @anwnd2ek,
Thank you very much for sending the required files.
we are now analyzing them and will get back to you as soon as possible.

[spacedesk Christian]

Hi @fmgdias,
Could you tell us your setup when the issue happens?
what device are you using for secondary machine? (android/iOS/windows)?
what connection type? (usb/wifi)?

could you also please provide the exact steps on how to reproduce this issue? so that we can try your exact setup.
We are trying to reproduce this on our side but we are unable to observe the same result.

• This reply was modified 8 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @inakitr89,
“It seems that the Space Desk application is preventing me from making changes to the screen orientation and resolution of the connected screen”

This is the intended behavior when your Resolution Setting is set to only one of the following:
– Use native android device resolution
– Use custom Resolution

If you want to change the resolution in the windows Display Settings
Please follow the steps below:
1. Go to Android viewer settings
2. Under Resolutions Setting
3. “CHECK BOTH”:
– “Use native android device resolution ”
– “Use custom resolution”

• This reply was modified 8 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @anwnd2ek,

Thank you very much for sending your DxDiag file.
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @fmgdias,
It appears that “Extend” mode is the default setting for new devices. This behavior is characteristic of the Windows operating system and, currently, there is no option for users to change its default settings.
Also, Windows remembers the last setting as it saves the display configuration in its graphics database.

• This reply was modified 8 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @stigla,
Could you maybe check the pressure-sensitivity settings in Illustrator? there may be some sudden changes in its settings that cause the pressure sensitivity to not work..

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