Forum › Forums › spacedesk Discussions › Install server not responding

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    Posts
  • March 22, 2024 at 11:04 pm #26256
    barry
    Participant

    I previously had spacedesk installed prior to a new windows11 re-install. Now, I receive a “Install server not responding” error and cannot get any further than this screen. This happens on both 32 & 64 install versions.. I have tried numerous windows fixes & scans but nothing seems to help.
    I have done complete un-install through Revo uninstaller and also Registrar registry remover to remove any old traces of the previous installs. My system is Windows 11 64bit, 32gig ram.
    Any help will be appreciated.
    Barry

    March 25, 2024 at 2:34 am #26268
    spacedesk Christian
    Keymaster

    Hi @barry,
    Could you please check if you have any pending Windows update in your PC settings?

    March 26, 2024 at 2:21 am #26279
    barry
    Participant

    Hi, thanks for the reply.
    There are no updates pending. All up to date..
    thanks

    March 26, 2024 at 7:03 am #26280
    spacedesk Christian
    Keymaster

    Hi @barry,
    For further analysis, please send us the following files:
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    March 26, 2024 at 7:03 am #26281
    spacedesk Christian
    Keymaster

    Hi @barry,
    For further analysis, please send us the following files:
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    March 26, 2024 at 1:01 pm #26287
    barry
    Participant

    Hi Christian
    thanks the reply. There are no log files in C:users/public, but I found 2 in windows/inf. As I do not know which one is relevant I have sent you both..
    many thanks
    Barry

    March 26, 2024 at 1:07 pm #26288
    barry
    Participant

    A problem sending in a zip file as it is too big. I’m sending separately

    Attachments:
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    March 26, 2024 at 1:09 pm #26290
    barry
    Participant

    2nd file

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    March 27, 2024 at 1:34 am #26303
    spacedesk Christian
    Keymaster

    Hi @barry,
    Thank you very much for Sending the requested files.
    Could you please try running a system file checker.
    -Open the command prompt as admin and type sfc /scannow.
    When the scan has finished, try to install spacedesk again.

    March 28, 2024 at 12:21 am #26329
    barry
    Participant

    Hi
    actually ran that a couple of days ago but it did not help. Ran it again now, tried to install, but same message received.

    cheers

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