Hi @axl12,
yes, you are right. If USB Android option is switched ON in spacedesk Driver Console, then spacedesk Primary Machine grabs ALL USB connections to Android mobile devices. This is necessary to support multiple spacedesk Android Viewers over USB.
To run different Android applications over USB (e.g. file transfer etc.) you need to switch OFF the USB Android option in spacedesk Driver Console. You cannot run them simultaneously with spacedesk.
The only possible workaround is USB Tethering for connecting spacedesk Android Viewer. Then you can use other Android USB connections for different purposes simultaneously. Please check instruction manual for details about USB Tethering.
Hi @bigk64,
Please try to uninstall the spacedesk manually via documentation:
1. Troubleshooting Uninstall chapter https://manual.spacedesk.net/TroubleshootingUninstall.html
2. If #1 did not help, then please try Manual Uninstall (Troubleshooting Only) chapter https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Please reboot your primary machine (after #1 or #2) and try to re-install spacedesk by downloading the most recent spacedesk Driver from the website.
If you still encounter a PC crash while installing, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Hi @marey140,
for clarification, Could you please tell us the following:
-is your main display’s resolution 1600 x 900?
-what is the native resolution of your client?
Could you please try to reproduce the issue again while collecting traces? just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the touch issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
To answer your questions about the performance, Yes, lowering the compression does improve the performance when in Wifi, but please note that Highest performance is already achieved by cabled networks => cabled connection (e.g. native Android USB, ethernet) so you probably won’t need to lower your quality when using usb connection
Hi @happy2023,
Can you still remember and tell us the server and Client version that worked for you before you experienced this blackscreen issue?
For further investigation about this problem, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi,
I use spacedesk with a Android tablet via USB with a Windows 11 PC.
On the same PC I have connected 2 Android Mobile phones that are used as cameras with the OBS app.
Until last week that worked flawlessly.
But now suddenly while streaming my 2 mobile phone cameras stop working and I get a pop-up message on the mobile screen saying: “USB (spacedesk) Keine installierten Apps für dieses USB-Zubehör.”
Spacedesk is not installed on this mobile phones and I don’t need it no this phones.
Spacedesk from my PC seems to get a grip of my mobile phones and shuts off the OBS app.
I would be very happy if this can be solved. Thanks for your help.
Best
Alex
Iam using android usb and everything is good.. my only problem is that the touch has offset in the corners like for example I cant press cons in the toolbar easily as the touch always gets registered a bit higher and outside the toolbar so it takes too many tries and I cant also press the x button for the same reason
What to do ?
Iam using duplicate these displays with 1600 × 900 res windows 10
Another question does lowering the compression quality make the connection faster ? And what about lowering the resolution ?
I use it for gaming so I need it to be fastest
I don’t have speakers for my primary PC so I’m making use of a laptop as my speakers. turned on the “audio speaker” option, and it works, but there is really bad distortion and noise, as if there were radio interference. Any way to fix this?
Spacedesk on android plays the sounds just fine, I have absolutely no complaints with it. Hell, the latency is near perfect.
I’ve attached audio recordings of what my laptop sounds like.
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Hi @user10,
You might need to reboot your machine first. could you please reboot your machine and then try again with the installation?
if the issue persists, could you please provide us with the following files?
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @struct2009,
We have just released a new spacedesk Windows Driver v2.1.08. This release includes a fix for the non-working keyboard input when connected to USB.
Please update your Driver version and let us know if this works for you.
Looking forward to your feedback!
Hi @kergekacsa,
Just an update with bug #1. based on our iOS developer, this is now an expected behavior. The on-screen menu has to be used to disconnect your iOS viewer from your server.
We also released a new spacedesk iOS v1.75 in the store. it includes a fix for issue #2. Could you please try it and let us know if it’s working on your side?
Hi, Could you please add additional text to the license agreement to clarify the following scenario:
I use personally owned hardware (Win11 Desktop PC + Android Tablet) to connect to my employers work systems. – A Bring Your Own Device/BYOD Scenario.
Does this classify as Commercial or Personal use? Do I need to buy a commercial license for using spacedesk to give me an extra screen on my personal machine, because I use the machine for “work purposes”?
Thanks in advance for your reply.
Karl
Hi
I have 2 laptop computers which runs on the Windows 11 22H2 or 23H2.
First one is Lenovo ThinkPad T14s Gen 1 (1920*1080, no touch), second one is Samsung Galaxy Book Edu 360 (2560*1600, touch and pen, 360 turn)
My problem occurred when I connected my T14s Gen 1 (server) to Samsung device. As you can see on the png file it can’t be used. But when I connected Samsung device (server) to T14s gen 1 it worked as fine.
Can you guys please help me with this problem.
It is driving me bad.
Thank you.
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Short supplement to the previous answer: Maybe you installed version v2.1.5 of spacedesk Driver on your Windows Machine? v2.1.5 had a bug. Possibly it always shows licensing message maximized after every single Viewer connection. If you have v2.1.5 on your Windows Primary Machine, then please update to 2.1.6 Please let us know if this helped.
Hi @dudw,
The non-commercial window pop-up is designed to remain visible in the taskbar unless you are using a viewer with a commercial license.
Minimizing it is the only thing to do, this behavior is expected for users who uses free versions or non-commercial viewers, and the only way to remove this window is by switching to a commercial-type viewer.
Hi @gduquette,
A 4500×3000 display seems to be not working with the MS Store Viewer.
For now, please use the Windows 7 Viewer (Desktop version 0.9.44), 4500×3000 display should work there.
Hi @glda19,
In the custom resolution list, it will only show the resolution not bigger than your device’s native screen resolution which is 2000×1200.
1280×780 seems to have the same aspect ratio as your device’s screen.
My tablet have a resolution of 2000×1200
But in spacedesk the markt with * is 1280×780 Stange
I see as max resolution 1980 ×1200
EXPIRY of BETA VERSIONS!
BETA versions switch to black and white when they expire.
BETA versions expired on December 31st 2023.
Please update to the newest version of spacedesk DRIVER software (v2.1.6) for Windows PC and most recent version of spacedesk VIEWER from the App-Stores (Google Play, Apple and Microsoft) or from the spacedesk website (Windows 8.1 Legacy Viewer).
I have two Microsoft Studio 2 PCs and want to extend the display from one to the other. They are both 4500×3000 dpi. When I run spacedesk at the native resolution I get a black screen. on the extended display.
Any ideas on how to make this work?
Hi
When i set my screensize to 1600*1200 it is not full screen on my tablet samsung s6 lite.
I see black bands on the wright and left why?
So it’s not full screen
See attachment
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This topic was modified 9 months, 1 week ago by
glda19.
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Hi @kyransparda,
For further investigation, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Yes, I have reinstalled the Spacedesk app for assurance. However only 2 out of 3 of my android devices work on Native USB:
1. Redmi K20 Pro on custom ROM (works on both LAN & native USB)
2. Huawei Mate 10 Pro on stock ROM (works on both LAN & native USB)
3. Samsung Galaxy Note 3 hlte on custom ROM (works only on LAN but not native USB)
The Samsung Galaxy Note 3 seemed to have connected to the server as the touch was responsive on duplicate screen. However only black screen was shown the client. I have reinstalled Samsung USB driver, readjusted the resolution and used new USB cable. I still couldn’t get any picture to show on client. The connection seemed to only lasts for about 1 min then abruptly dropped off, however the client side doesn’t seem to show it was disconnected. Only 0 connections were shown on the spacedesk driver console.
Hi @evalexan,
Thank you very much for providing the required files.
Have you tried the suggestions on my last reply?
Could you tell us what settigns are you using in spacedesk Android viewer? (Quality, Encoding Color Depth, FPS, Rendering Color Depth) .
Thank you for reply. I’m using my native tablet resolution (2560×1536).
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Needed to readjust my upload as the max file size is only 512KB.
Needed to readjust my upload as the max file size is only 512KB.
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This reply was modified 9 months, 2 weeks ago by
JigglyPug.
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Hi @jigglypug,
Thank you for trying the above suggestions.
for further investigation, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @evalexan,
For #1, Could you tell us what resolution are you using? maybe you can try a smaller resolution and see if the performance will improve. Could you also check if videowall is enabled in spacedesk Driver Console, if yes, please try to disable it.
if possible, could you also provide us with diagnostic info, just follow the steps below:
spacedesk Console > Diagnostics > click “Save all information” (you do not have to enable the ‘diagnostic collection’ option) > click NO on the pop-up admin privileges permission then save the output in a single zip file and send it to us.
For #2. The non-commercial window pop-up is designed to remain visible in the taskbar unless you are using a viewer with a commercial license. minimizing it is the only thing to do, this behavior is expected for users who uses free versions or non-commercial viewers, and the only way to remove this window is by switching to a commercial-type viewer.
Solved, after many page readings and next next next page i find Solutions by disable 10 bit on AMD adrenaline software.
Hi @right,
We have released a new spacedesk Windows 7 viewer v0.9.44, this contains the fix for the crash.
Please update your viewer and try it. let us know if it fixes the issue for you.
Looking forward to your feedback!
Hi @doylechris,
Do you wish to extend your display to your phone?
You can easily switch to Desktop Extension mode via Windows Display Settings -> “Extend these displays” in the dropdown menu.
Or via Display switch, just press Windows logo + P hotkey, then select “Extend”.
if this is not your goal, could you please elaborate more on what you are trying to accomplish?
Hi @right,
we found traces that indicates a crash with your windows viewer,
To further investigate the cause, could you please check if there are any spacedeskWindowsVIEWER.exe.xxxx.dmp files created in the following directories of your secondary machine:
– C:\Users\\AppData\Local\CrashDumps
– C:\WINDOWS\System32\Config\SystemProfile\AppData\Local\CrashDumps
If you find one or more dumps, please send it as *.zip file.
Hi @right,
We have split your issue with installing spacedesk to a new topic to avoid confusion.
to further analyze this issue, could you please provide us with the following files?
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @right,
Thank you very much for sending the required files,
but there is a problem with the files you sent as their file type are not allowed, Could you please resend these files inside a zip file?
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi, here is the attachment you wanted. please kindly delete it from forum after you’ve checked it.
I thought, showing the message “connected – display off” is a feature to tell us that the main display is off, but second display is still connected and is in standby mode; so I advised an update to hide this text after a few seconds to prevent LCD burning.
When I lock the screen, laptop show clock and iPad shows nothing, after a few seconds laptop display turns off and iPad shows “connected – display off” till I move the mouse or press a key so everything comes back to normal. I just want to hide this message, everything is OK.
thanks for the support 🙂
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Well I fixed it for using root admin, fsr the rights on my normal account are messed up.
Hi @right,
Thank you very much for sending the requested info.
For further analysis, could you also please send us a DebugView logs of your secondary machine/laptop?
Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 7 Viewer app and try to recreate the issue
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs (as .txt file) and send it to us.
I downloaded the program from your site, launched it, nothing works, I tried downloading it from Microsoft Store, nothing works either. Then I tried to download the program again from your site but set it to run with compatibility with Win 7 and Win 8, but it didn’t help, I also tried restarting the PC and running the program as an administrator. The operating system on the secondary PC is Windows Pro. System characteristics (as a secondary machine using an old laptop):
processor – i5-540m
video card – nvs-5100m
RAM – 4 GB
Also, at your request, I will attach a dixdiag file.
If you need anything else to help me solve this problem, I will try to provide it to youI downloaded the program from your site, launched it, nothing works, I tried downloading it from Microsoft Store, nothing works either. Then I tried to download the program again from your site but set it to run with compatibility with Win 7 and Win 8, but it didn’t help, I also tried restarting the PC and running the program as an administrator. The operating system on the secondary PC is Windows Pro. System characteristics (as a secondary machine using an old laptop):
processor – i5-540m
video card – nvs-5100m
RAM – 4 GB
Also, at your request, I will attach a dxdiag file.
If you need anything else to help me solve this problem, I will try to provide it to you
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Hi @right,
Can you tell us more about the problem?
Is it the spacedesk Windows VIEWER app from Microsoft Store?
What is the operating system of your secondary machine?
For further analysis, can you maybe send us the dxdiag info of your secondary machine?
Just search and run dxdiag.exe then click “Save All Information” then send us the output file (dxdiag.txt).
Have you also tried the spacedesk VIEWER desktop version 0.9.43 (for Windows 7)?
If not, please try it.
For assistance, please also check the spacedesk documentation https://manual.spacedesk.net/.
Hi @mstakwax,
Thanks for sending the logs.
Based on the logs you are trying to reinstall version 1050 of spacedesk Driver.
Could you please try the most recent spacedesk Driver v2.1.05 which is available on https://www.spacedesk.net/#download.
If it sill did not help, please try:
https://manual.spacedesk.net/TroubleshootingUninstall.html and/or
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Hi @s-h-e-i-k-h,
Thank you very much for reporting this issue.
Display Off status means that the display is detached to your primary machine which is not the case on your side.
spacedesk should show a connected black screen upon locking the desktop.
Can you please send us the diagnostic logs for this issue.
– open the spacedesk Driver Console window then click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON by checking the box (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and lock your desktop to reproduce the issue
– after a while unlock your desktop and get back to spacedesk Driver Console to switch off the Diagnostic Collection by unchecking the box
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Does Spacedesk can handle high usb speeds?
I have connected my tablet (usb type-c 3.1) to my laptop (usb4) with various cables/ports, but none of them gave speed higher, than 425mbit.
Is it my problem or there are software limitations?
Hi @yagerc,
after Microsoft fix, please reboot your machine then try to install the latest version from the website. you should now be able to download it successfully, let us know if the install issue persists.
Thanks for the follow-up. Running Microsoft Fix completed successfully after some time. Please advise on whether I should download the update from the website and reattempt uninstallation, or proceed with the Manual Uninstall per the following chapter.
Hi
Those instructions that you refer to are irrelevant if I can’t install the Windows driver on the Primary machine.
I have resend the Zip files, hopefully you will be able to open then and find the issue.
Here are the Pop pup that are showing during installation.
1) “An earlier version of Spacedeck is already installed” ” Continue and update spacedesk Window Drivers?”
2) During installation I get “The specified account already exits” then I press “OK”
3) The following pop up An error has been encountered while installing spacedeck driver, installation will be stop” Then I press “OK”
4) Then the following is display ” Spacedesk Windows DRIVER Setup Wizard ended prematurely”
Thanks for your Help and Have a Merry and Safe Christmas
Marc
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Personally I feel like I can provide an answer to your questions.
I personally use SpaceDesk to use my phone and SteamDeck as screens, BUT also for “docking” my steamdeck wirelessly without needing to go out and buy an actual dock.
I love that I can use my main monitor, keyboard and mouse as if they were directly connected to the deck and better yet I can switch between my main rig and my deck seemlessly, something only expensive KVM switches can do.
If you were to allow for higher framerates as an “expert” or experimental feature, I could actually use my main monitor’s 144hz with games on my Deck. That way I can play games at the deck’s native resolution (720p) but at my monitor’s native framerate.
I and a lot of other people who have or have had low-spec machines are well aware of the tradeoffs needed for higher refreshrates and we would gladly sacrifice resolution to get that better framerate.
The magic of spacedesk in my eyes is turning any semi-competent toaster with a screen into an addition to your host PC, allowing users that understand what they’re doing to get more out of the software only improves it in my opinion.
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This reply was modified 9 months, 2 weeks ago by
Rackneh.
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This reply was modified 9 months, 2 weeks ago by Rackneh.
Hi, after locking desktop, spacedesk shows a message “connected display off”. I suggest a feature for next ios version, with which we can turn off this message; so there will be only a blank display and LCD burn-in will not occur. I set the “blank” screensaver to prevent this problem, but it will be better to have this option on client version.
thanks.
Hi @mstakwax,
We cannot download your attachments. Please change it to *.zip file.
In the meantime, please try to reboot your primary machine and try again with installation.
For further assistance, please also refer to troubleshooting – uninstallation chapter in the spacedesk documentation https://manual.spacedesk.net/.
Good Day
Need help, was working fine until I screw it up. May I’ve may have stop the uninstallation abruptly. I’m now getting “An error has been encountered while installing spacedeck driver, installation will be stop”
I’ve attached the three that you may need in a Zip file
Thanks for your help. PS: Excellent program, used with my android table.
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Hi @compexpert,
Thank you very much for providing traces for this issue and for sharing your workaround.
question: does your MSI file came from a cloud? your traces shows that it was in your OneDrive
