I decided to add another monitor to my computer, so I tried using your program. However, I keep getting the same error. When trying to increase the resolution to 4K on my Android Philips TV, it always shows that the maximum allowed resolution is 1920×1080, which is Full HD. I keep trying to do this over Wi-Fi, but it doesn’t work.
Hi @kostovite,
please disregard my previous suggestion.
We have reproduced the issue on our side.
It might take some time to fix this issue.
The temporary solution is to set the Surface Go’s display orientation to Landscape only.
We will let you know once we have a proper fix.
Hi @fredrik,
I would like to clarify these statements:
“Please also check in Windows display settings of the primary machine if the display has been detached.
If it is, set the display mode to extend or mirror/duplicate.”
-> Upon connecting the HTML5 viewer, do you see the spacedesk display in the Windows display settings of the primary machine?
-> If it is detached, set the display mode to extend or mirror/duplicate.
Zipped diagnosticss folder was less than 512 k but have uploaded to https://we.tl/t-05ddOyEsXK
Hi @xarispwner,
such setup might work.
You may use the HTML5 viewer on your ChromeOS device’s browser and
install the spacedesk legacy (Win8.1) driver on your Windows 8 laptop.
Hi @fredrik,
did you mean connecting spacedesk via the HTML5 viewer?
Have you tried to clear the browser cache?
Does the HTML5 viewer connect using a different browser?
Please also check in Windows display settings of the primary machine if the display has been detached.
If it is, set the display mode to extend or mirror/duplicate.
Hi @landy,
following up on the diagnostics. If the file size exceeds 512KB, please upload it to Dropbox/Onedrive/Google Drive/etc. and send us the link.
Are the devices maybe connected to a public network? Have you checked Step 5 of our network connection troubleshooting (user manual link above)?
i have a chromebox with chromeos software and i want to use it with a laptop that have windows 8 is these possible.thank your for your time
Hi,
It has worked really fine in almost 8 month. I have a plug in browser in “Modern Browser” för Milestone Xprotect Smart Client. It stopped working. It does not work in MS Edge browser anymore.
I can connect in both browsers, reach the meny settings, but no desktop picture from server PC. I have upgraded Spacedesk server to ver 2.1.21
Both windows Defender is disabled. I run on a local ethernet, with dedicated IP adresses. I can ping the PC:s both ways. The Specedesk server says that it is connected.
The PC client is a Windows 10, ver 21H1, with Edge version 127.0.2651.98
Please se attached export config file from server program.
Looking forward for help ASAP.
Regards
Fredrik from Sweden
I am experiencing the same issue… Am attaching as instructed in above post.
Thanks for any assistance you can provide!!
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I want to use a USB hub for charging, but it’s not being recognized. It’s not a cable issue, as charging works fine and the connection is stable. However, when using the hub, it doesn’t get recognized. The hub has four ports, and I’ve tried all of them, but it still doesn’t work. Is there any way to fix this?
Hi @spcdsk_nicole
I have a similar issue using a Mi TV Stick – my TV has a resolution of 1920×1080 and spacedesk viewer doesn’t allow setting a resolution higher than 1280×720. Is there any patch in the work as I’m not really knowledgeable enough to fix it myself as amiga did?
Hi @uhh25,
please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @kostovite,
thank you for the videos.
We will investigate the issue. We will get back to you when we have a fix.
https://drive.google.com/file/d/1734kKbRz__eCNE7CiAF6uS0TWfBVwxxX/view?usp=drivesdk
The web return error duplicated reply with the links so I will post it separately.
Hi @landy,
the file isn’t attached. If the file size exceeds 512KB, please upload it to Dropbox/Onedrive/Google Drive or similar and send us the link.
Hope it’s attached this time 😉
Thx
Hi @kostovite,
yes, please provide a video of the issue.
You may attach it on your next reply or send us a link.
Hi @riyal2k69,
have you tried to extend to this new monitor?
Display modes e.g. mirror or extend can be switched using Windows display settings or display switch (Win+P).
For reference, please see the following topics of our user manual:
– Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel
(https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html)
– Desktop Extension or Desktop Duplication (mirror) Settings in Display Switch
(https://manual.spacedesk.net/DesktopExtensionorDesktopDuplic1.html)
Zipped diagnostics attached.
Thx
Hi @landy,
please attach the file on your next reply.
Viewer app is Android
No, viewer cannot discover the primary machine
What address should I send the diagnostics to?
Thx
Hopefully they can provide this soon. It’s been over a year since I’ve seen inquiries about it.
Spacedesk has been great otherwise. Extremely reliable.
Currently, ARM64 devices with Copilot+PC specifications are continuously being released, and their sales volume is also steady enough to be ignored. In addition, many existing ARM64 devices are being used, including Surface products.
Spacedesk’s driver and server do not support ARM64. In addition, even UWP applications frequently crash. I think it is a problem to declare that you will not support ARM64 and not support it.
Windows 10 does not need to be supported. However, Windows 11 in the ARM64 environment must be supported. Please develop and release drivers + servers for ARM64 and UWP clients.
There was another update today, which seems to have fixed it. ty for the support and updates <3
Hello,
If my iPad is the only monitor connected to my mini pc, the iPad screen starts as an extended screen, rather than the only/primary screen. I can’t see any icons, folders or controls when this happens, so there is no way to change settings to make the iPad the primary screen. If the iPad starts when another monitor is already connected, it will properly start as a duplicated screen, and everything is visible.
Is there a way to get the iPad to default to the primary screen if it is the only monitor attached to the mini pc, rather than defaulting to an extended screen?
Thanks
Hello,
I need to install a tablet as secondary monitor conection by USB.
I connect perfectly but when i extend ths display to the tablet, it works fine, but the touch screen on primary display is working in the secondary (tablet).
When I touch the tablet it works fine but when I touch TPV primary display it works on secondary.
I test configuring on tablet touchscreen absolute or relative but the result is the same.
Can you help me??
Thanks
Yes I am, Tried to install the new update. but right out of he box I am getting the same issue. will restart my pc and see if that resolves it
Hi @maxark68,
do you have both native resolution and custom resolution enabled on your viewer app?
If yes, then Windows could be using the custom resolution which is not a match to your tablet’s aspect ratio.
Three potential solutions:
1. In Windows display settings, identify the spacedesk display and select it. Change its resolution to the native resolution.
2. Select a different custom resolution on the viewer app. Custom resolution with a (*) mark indicates that it matches the tablet’s aspect ratio.
3. Disable custom resolution by unchecking the option on the viewer app. This is not a preferred suggestion as you may encounter the black bars again when you duplicate/mirror the main display and spacedesk display.
Hi @ilsyer,
do you maybe connect by USB cable?
We received similar reports and released a new version with the fix.
Please update the Android viewer app to v2.1.13 and let us know if you still encounter the issue.
When I drag a window from my primary display to my tablet, the image on the tablet is limited. I have to drag the window around to get to each area. I’m not getting the full window as the tablet has two black bars on both the right and left, so the image is square vs rectangular (to fit the screen). Is there a way to ensure the full tablet screen is being utilized, and a way to scale the image to fit within the tablet display?
Hi @adam_plast,
yes, licensed or not, that is possible by extending the spacedesk display via the Windows display settings
and presenting to this display. Please refer to our user manual Configuration and Settings topic (https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html) for further details.
Did you mean the pop-up window “spacedesk Non-Commercial Viewer connected”? This is expected to show for users who use the free version of the spacedesk Viewer app. If you wish to continue to use spacedesk as a free version, then minimizing the window is the only thing to do.
If the presentation needs a keyboard input from the spacedesk Android viewer app and
if it is connected via network/wireless, then it requires commercial license to enable password and security.
An alternative is to connect by USB cable where keyboard input is always allowed.
Hi @bprestley,
please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @mohamedwaly,
To further analyze the issue, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.
Si tu dois connecter 2 smartphones ou un iphone et un ipad.
Le premier appareil connecter sera reconnu automatiquement comme écran secondaire mais le deuxieme appareil sera reconnu comme une duplication de l’écran principal.
Donc dans les parametres d’affichage de windows tu dois sélectionner étendre ette affichage pour avoir deux écrans supplémentaire et ton ecran principal
Welcome,
I use Spacedesk with Windows 10 and a Samsung Galaxy Tab A tablet. When I connect using a wifi connection, everything is normal. However, when I connect it via USB, it does not connect normally. The tablet can connect to the server, but the screen remains black. The touch function still works, indicating that there is a connection between the tablet and the computer. I tried many solutions, but I was not able to solve the problem. I did everything from restarting Windows and also the Samsung device and activating the file transfer, but nothing happened and the screen remains black???? . Can you help me? Thank you.
Hi @zahy,
Please try the following:
– select File Transfer mode instead of charging mode on the Android device
– turn off USB debugging on the Android device
– restart the Android device
– restart the Windows machine
– different USB cable
– directly connect to a USB3.0 or USB2.0 port
If the above suggestions did not help, please send us the generated diagnostics folder to further analyze the issue.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps provided and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.
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Hi @crodriguezefe-com,
In the Avast firewall settings, can you also add the port to be included in the exception list?
spacedeskService is using “28252” port, if you can possibly add this port, please try it and check if it will fix your problem.
Hello,
I use Spacedesk with Windows 11 and a Samsung Galaxy Tab S2 tablet. When I connect using wifi connection, everything is normal. However, when I connect it with USB, it doesn’t connect normally. The tablet can connect to the server, but the screen remains black. The touch function is still working, indicating that there is a connection between the tablet and the computer. I have tried various solutions but have not been able to solve the problem. Can you help me? Thank You.
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unsure how else to put this, but the SpaceDesk version that I’ve been running with, 2.1.14 was causing USB driver issues with a Logitech G733 Lightspeed receiver, and the only way to get it to work is uninstalling Spacedesk, getting the receiver working, then reinstalling. Is this fixed in an update? Event Viewer events relating to the receiver are included.
Thank you very much for sending the diagnostic logs.
Could you please try to switch OFF the Nvidia ShadowPlay/In-game overlay in your Nvidia GeForce Experience window, then check if it will improve the performance.
Hello Lea. Thank you for the reply.
The Fire HD tablet is set to its native resolution of 1280×800.
I’ve tried all of those things. I’ve tried 60 fps, then 30 fps. I’ve adjusted the image quality to low. I’ve changed the settings to 16-bit and 32-bit color. I’ve tried using a different USB-C cable and changed the connected USB-C port on my GPU and then to my motherboard.
The PC’s cpu usage isn’t high, the spacedesk process is using 0% when the issue happens.
None of these things did anything to change the the issue I described.
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Hello,
As of the latest update, the spacedesk virtual speaker audio seems to only come through my iPhone as a mono signal. Perhaps I’m misremembering, but I believe the output was previously stereo. If not, you can disregard and close this thread. Not sure if this is an issue on my end, or if it is a bug with the latest update. I’ve checked the output and mono audio is not selected. I’ve also uninstalled/reinstalled spacedesk as well as the spacedesk virtual speaker driver to no avail. Any ideas on how to fix would be greatly appreciated.
Thank you!
Hi @nicoteix,
For the black bar, please try this work around steps and see if it helps:
– On iOS viewer app’s Settings -> Resolution, please enable the native device resolution and the custom resolution (select any resolution in the list, preferably same resolution as your primary machine’s monitor)
– connect the ios Viewer app
– open the display settings window in your primary machine, there will be 2 available resolution for the secondary display/ios viewer display (these are the ones you configure in your ios viewer setting resolution), try to switch the resolution back and forth
check if the black bars will disappear after the steps above..
As for the rotation issue, please check if you enable the screen rotation on both iOS device settings and spacedesk iOS viewer settings.
And make sure that videowall mode is disabled in the spacedesk Driver Console.
Hi @hawak,
if you have HDR or 10-bit pixel format enabled, please disable it in Windows display settings or in the graphics adapter (e.g. Nvidia or AMD) control panel.
Both features are not supported by spacedesk.
For further details, please refer to our user manual topic “Windows 11/10 Known Issues and Unsupported Features” (https://manual.spacedesk.net/Windows1110KnownIssuesandUnsuppo.html).
Hi @donglee0612,
thank you for the diagnostics log.
Unfortunately, it did not show that the USB was plugged.
After checking the Diagnostic Collection box, did you reproduce the issue by connecting by USB?
Hi @nicoteix,
thank you very much.
In the spacedesk iOS viewer app’s Settings -> Resolution,
is the custom resolution enabled? If it is, then it might not be a match to the display’s aspect ratio.
You may select a different resolution or disable it on the app or
change the resolution in the Windows display settings (right Mouse Click on Desktop → context menu “Display settings”).
