Forum Forums spacedesk Discussions re-installation error

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  • #24998
    mstakwax
    Participant

    Good Day
    Need help, was working fine until I screw it up. May I’ve may have stop the uninstallation abruptly. I’m now getting “An error has been encountered while installing spacedeck driver, installation will be stop”
    I’ve attached the three that you may need in a Zip file
    Thanks for your help. PS: Excellent program, used with my android table.

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    #25000
    spacedesk Lea
    Keymaster

    Hi @mstakwax,

    We cannot download your attachments. Please change it to *.zip file.

    In the meantime, please try to reboot your primary machine and try again with installation.

    For further assistance, please also refer to troubleshooting – uninstallation chapter in the spacedesk documentation https://manual.spacedesk.net/.

    • This reply was modified 5 months, 3 weeks ago by spacedesk Lea.
    #25005
    Rackneh
    Participant

    I’m having the same issue, I’m trying to install the driver after windows recovered and it gives me an arror at “Installing Android Control Driver”

    What files do you need?

    #25010
    Rackneh
    Participant

    (made my own topic and uploaded the logs that are needed there)

    #25017
    mstakwax
    Participant

    Hi
    Those instructions that you refer to are irrelevant if I can’t install the Windows driver on the Primary machine.
    I have resend the Zip files, hopefully you will be able to open then and find the issue.

    Here are the Pop pup that are showing during installation.

    1) “An earlier version of Spacedeck is already installed” ” Continue and update spacedesk Window Drivers?”
    2) During installation I get “The specified account already exits” then I press “OK”
    3) The following pop up An error has been encountered while installing spacedeck driver, installation will be stop” Then I press “OK”
    4) Then the following is display ” Spacedesk Windows DRIVER Setup Wizard ended prematurely”

    Thanks for your Help and Have a Merry and Safe Christmas
    Marc

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    #25029
    spacedesk Lea
    Keymaster

    Hi @mstakwax,

    Thanks for sending the logs.
    Based on the logs you are trying to reinstall version 1050 of spacedesk Driver.
    Could you please try the most recent spacedesk Driver v2.1.05 which is available on https://www.spacedesk.net/#download.

    If it sill did not help, please try:
    https://manual.spacedesk.net/TroubleshootingUninstall.html and/or
    https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html

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