Forum Forums spacedesk Discussions Black screen via USB Samsung Tab S7+ Wifi ok old Samsung works

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  • #25216
    Happy2023
    Participant

    Until about 4 weeks ago, the USB connection from Windows 11 (Server Spacedesk) to Android Tablet Samsung Tab S7+ Software one UI 5.1.1 Android 13 worked perfectly.
    Now I always have a black screen when I connect via USB. Wifi works perfectly.

    Strangely enough, the connection with an old Samsung tablet Android 9 One UI 1.1 with USB still works perfectly.

    I had bought the Business licence, but unfortunately without success.

    Can you give me a type?

    #25234

    Hi @happy2023,
    Can you still remember and tell us the server and Client version that worked for you before you experienced this blackscreen issue?

    For further investigation about this problem, could you please send us the Diagnostic logs of this Issue?
    Just follow the steps below:
    – open spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – reproduce the blackscreen issue using USB connection.
    – switch Diagnostic Collection OFF
    – click Save All Information button (if a message box appears, just click No to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #25247
    Happy2023
    Participant

    Hello
    I can’t find the debug and download function anywhere.
    Where are the settings?
    Here is another printscreen

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    #25249
    Happy2023
    Participant

    second screen

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    #25251
    Happy2023
    Participant

    I find the option

    #25252
    Happy2023
    Participant

    I find the option but the file size is over 512KB

    #25253

    Hi @happy2023,
    Can you maybe split the compressed folder into multiple parts? Or maybe upload it in dropbox or any cloud storage app which you can share the link so we can download it on our side?

    also, going back to our question..Can you still remember the server and Android spacedesk viewer version that worked for you before you experienced the backscreen issue?

    #25254
    Happy2023
    Participant

    Here is the debug file
    It suddenly doesn’t work with the old version.
    After that I updated and bought the business version, unfortunately without success that it worked with usb.
    WLAN is OK

    #25255
    Happy2023
    Participant

    another file

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    #25257
    Happy2023
    Participant

    #25258
    Happy2023
    Participant

    gezipt

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    #25260
    Happy2023
    Participant

    more files

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    #25263

    Hi @happy2023,
    Thank you very much for sending the requested Files. Unfortunately, we couldn’t Download the compressed files you uploaded. Could you maybe try other formats such as .rar or .zip?

    #25264
    Happy2023
    Participant
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