Forum Forums spacedesk Discussions WINDOWS 11 INSTALLER NOT WORKING

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  • #25202
    user10
    Participant

    I get an error message from windows installer during the installation phase “Installing Spacedesk Service”.

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    #25204

    Hi @user10,
    You might need to reboot your machine first. could you please reboot your machine and then try again with the installation?

    if the issue persists, could you please provide us with the following files?
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #25205
    user10
    Participant

    Tried to install it after reboot but same issue persists.

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    #25207
    user10
    Participant

    Is there any updates as to why this is happening??

    #25208

    Hi @user10,
    There may be a conflict with your destination folder causing the failed installation. Could you please try installing it in a different folder? Also, make sure not to put any spaces between the folder name.
    Please refer to the attached screenshot for assistance.

    If it still fails, please resend us the required files.

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    #25215
    user10
    Participant

    Problem has been resolved, looks like it was the space that was causing the issue. Thanks for your assistance. 🙂

    #25246

    Hi @user10,
    We have released a new spacedesk Driver v2.1.09 on the web. this includes a potential fix for the install issue you encountered.
    To test this, just install the MSI and do not change the default destination folder (Program Files).
    We look forward to your feedback!

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