Hi @ferjero989,
Could you please try running your spacedeskConsole.exe as an Administrator and see if it will work?
you can find it in C:\Program Files\datronicsoft\spacedesk
We have released spacedesk iOS viewer v1.78 on the App Store, which includes a potential fix for the crash issue. Please update your viewer and try it.
Let us know if it resolves the issue for you.
We look forward to your feedback!
We have released spacedesk iOS viewer v1.78 on the App Store, which includes a potential fix for the crash issue. Please update your viewer and try it.
Let us know if it resolves the issue for you.
We look forward to your feedback!
Hi @aswq1254,
It is recommended to always stay up to date when using the spacedesk Windows Driver as an updated driver often comes with major/minor bug fixes as well as new feature updates.
As for the iOS viewer app..
We have released a new spacedesk iOS viewer v1.78 in the Appstore, which contains the potential fix for the crash issue.
Please update your viewer and try it. let us know if it fixes the issues for you.
Looking forward to your feedback!
Hi @aswq1254,
it seems like you are using an old spacedesk Driver. We are now at v2.1.09
Could you please try to update your spacedesk Windows Driver and try connecting multiple usb ios connections again?
please make sure to uninstall the old driver first before installing the new one from our website.
If the issue persists, please send us the Diagnostic logs of this Issue using spacedesk Driver v2.1.09.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issues.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
For the self-exit issue, what is your display mode when the issue occurs? is it extend or duplicate?
Hi @leobuz,
so far, We have tried the Office 365 apps in Windows 11 and iPad 6th Gen with iOS 17.2 and we couldn’t reproduce the flickering issue on our side.
It may take us some time before we can provide an update, but we will continue investigating this issue.
for now, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi
Thank you very much for your feedback.
Our iOS developer is currently investigating this issue.
We will get back to you as soon as a potential fix is available.
Hi @ferri,
The frequent disconnection is not a limitation of free/non-commercial viewers.
This issue may be caused by different reasons.
Have you tried reinstalling the app?
Could you also please try to reboot your device and see if the issue is still happening?
if the issue persists, using the most recent spacedesk Driver version and viewer, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the disconnecting issue during USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi
Thank you very much for your feedback.
Our iOS developer is currently investigating this issue.
We will get back to you as soon as a potential fix is available.
@MDiez
May I ask you what settings do you use to run SpaceDesk on iPad Mini 2 ?
I found situation that if I want to use iPad on native resolution (2048×1536) as second monitor, it lags so much, you cant move mouse normally or perform any real action or work.
because it very lags
I tried modify settings to find the working position, and in my case iPad show decent performance but still lags a bit, if I choose 1024×768, fast protocol (4.0.2) and quality of image set to 8\10
if I even change resolution to 1152 x 864 for example, SpaceDesk start lagging so much.
I use originale Apple cable and my Laptop has 10th Gen i7 CPU, so this is not issue with my Laptop.
– – –
can you please tell what is your setup with iPad Mini 2 and Spacedesk ? on what resolution you run it ?
same exact situation, iPad Mini 2, iOS ver. 12.5.7
SpaceDesk ver. 1.76 and 1.77 not working
ver 1.75 is known to be working
hello, Im new to SpaceDesk on Apple devices. recently I installed SpaceDesk on my iPhone 11 (Apple A13 Bionic CPU) and it worked super smoth fine and brilliantly, but next I installed SpaceDesk on my iPad Mini 2 (Apple A7 1.3 CPU) and I was shockingly surprised how slow and laggy and glitchy it works. Both “setups” are tested on iOS cable connection, to Windows 10 Pro PC.
Can you please share your experience, if that is normal behaviour for iPad Mini 2 device, or I should keep researching what can be fixed from my side. Because truly I cant imagine a lot of people could use SpaceDesk with so much laggs.
Im asking such question, because I use SpaceDesk a lot on my very old laptops with Celeron CPU and even on very old machines using Ethernet cable the SpaceDesk works great. I cant understand what is wrong with iPad Mini 2 version, it is much mor epowerful than 2011 Celeron
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This topic was modified 8 months, 3 weeks ago by
ivan1884.
Hi Guys
Yep can still confirm that 1.77 does the exact same thing. App briefly shows a white screen then disappears, shows as an active tab but does not function.
Cheers
Ian
Hi Guys
Yep can still confirm that 1.77 does the exact same thing. App briefly shows a white screen then disappears, shows as an active tab but does not function.
Cheers
Ian
20.01.24
iPad mini 2, iOS 12.5.7
just installed SpaceDesk ver. 1.77
The app still crashes on launch, this didnt fix the problem
My 2nd device appears with “Connected – Display off” and my main computer (Windows 11 64 bit), while detecting the 2nd device and adding it inside the SpaceDesk application, Windows does not detect it as a usable display. Furthermore, in Device Manager the “SpaceDesk Graphic Adapter” have a caution triangle symbol on the side of it and checking the properties this status appears:
“This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
{Operation Failed}
The requested operation was unsuccessful.”
I have attached a diagnostic .txt file.
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hello, how did you get ver. 1.75 on your iDevice ? the only version which can be downloaded from AppStore is 1.76
can you please provide the link to ver 1.75 ? maybe this can fix my problem because Im having issues with 1.76 too
Everything was done following the steps you provided before. Now, when the black screen appears, i can see the message box about the free license for non comercial use only. If i try to disconnect from my phone using the floating toolbox, the app just stops working.
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Hello
Thank you for allowing iOS devices to support USB connections.
But I found that after I turned on both my secondary screens.
Only one of the USB-connected iPhones will display normally, and the others cannot be connected.
If I only open the main screen, even 3 mobile phones can connect normally.
Main screen: DVI connection
Secondary screen: DisplayPort connection
OS: win10 22H2
spacedesk DRIVER Console: 2.1.08
App version: 1.75 (1.76 will crash)
In addition, I have another situation
iPhone 5s iOS 9.3.3 no matter what connection method is used.
It will exit without warning and the APP will be closed by itself.
I have cleared all content on my phone and reset it, but this problem cannot be solved.
iPhone 6s and other new models of mobile phones have not experienced self-exit.
Hello
Thank you for fixing the iOS9 and iOS10 crash issue before.
I updated the App of one of the devices to 1.76 today and it also crashed.
iPhone 6S iOS10.2
I have a fully-updated version of Windows 11 Professional. Spacedesk is running in wired mode via USB for performance reasons. I have a rendering task running at normal priority which takes up all 20 logical cores of the computer, pinning the CPU at 100% load. Moving the mouse pointer on the Spacedesk screen when this is running with no application underneath (to interfere with pointer movement on mouse-over events with CPU contention), it is a little more laggy if spacedeskservice.exe is running at normal priority than at high priority.
Granted, this is extreme conditions and the difference is minor. Thanks for explaining that the threads are already running at high priority. When I reported this, I probably had an application running on the second screen that was grabbing at the mouse pointer. Doing so with a blank screen shows the effect is minimal.
Hi @gsearle5,
we like the idea. Nice reasoning but things are not that simple.
spacedeskservice.exe has multiple threads (tasks). The relevant threads (encoding and transmission) are already running on high priority since spacedesk was released on 2014.
We are really wondering why you could observe such behavior.
Which Windows operating system are you running?
Which other applications running that could possibly interfere with spacedesk?
Any other ideas? For example, was there a Windows update downloading on the background slowing down network traffic? Maybe the download finished coincidently at the same time that the priority was set to high in Task Manager?
Hi @abefqy,
for further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Tried installing both v2101 and v2109 on my windows 10 but always crashes with message in attached image.
I have also attached a DxDiag as well. Thanks in advance!
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Hi Guys
Exactly the same problem, only started today. Worked fine yesterday.
IOS Version 12.5.7
Wifi Connection to Windowa PC
When the app on the ipad tried to start just flashes a blank white screen .
Many Thanks
Ian
Hi @matias04,
Can you tell us what Android device you are using?
Have you tried the suggestions above? Could you please try to enable USB DEBUGGING in your developer options and see if it will work?
If not, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hello, my question:
Why can I do if my max selectable resolution is 1650X950( my tv and my laptop resolutin is 4K) ?
(Asus Zenbook duo, sony 4k oled, wifi connection)
thank you
I’m getting lots of flickering when using Excel and PowerPoint. My office version is 365 and I don’t have any issues when using it in the notebook, just when using spacedesk.
I’ve seem in some forum that from perivous Office version I could try to disable Hardware Acceleration, but in this verison it’s not possible anymore.
Anyone with similar issue? How can I solve that?
Overall I’m loving spacedesk, but I use a lot Excel and I’m getting a hard time with this.
Hi @ladeira42,
just a follow-up question.
Are you still experiencing this issue? if yes, could you please check if your Android Developer Mode is Enabled in your device settings?
Suggestion: for smooth, uninterrupted performance during high system load, set the priority of SpaceDeskService.exe to “High.” Otherwise, I notice display performance lags severely if my CPU is under load. Setting the priority manually in Task Manager eliminated the issue. The service is very efficient, so there is no threat of operational interference.
Hi @exrulez,
Current spacedesk Windows Viewers does not support eraser input at the moment.
also, “The side button doesn’t even respond on the “Pen & Windows Ink” configuration for Windows 11”. -it could be that your pen is not detected by Windows Pen & Windows Ink through an external device unless the pen is directly connected/paired to your Windows 11 machine..
This is definitely a problem of CH Products joystick driver. Their chdrvr01.sys is crashing the PC with a BSOD (Blue Screen of Death). We had similar reports before. In which way this is related to spacedesk or even any other additional Indirect Display we cannot tell. We cannot troubleshoot or fix other companies’ broken drivers. Please report this to CH Products (an APEM Group Company). They are the only ones who can fix their own product.
I uninstalled and did a manual clean up. Next I reinstalled and all is working again.
Thanks for following up.
FYI. I use space desk to drive 3 iPads for Microsoft flight simulator 2020. They are connected via usb to the pc. It’s the best solution available! 😁
Hi @chrissie33,
Apple officially does not support old iOS devices with iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/
2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)
2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)
Hi @apuk,
Could you please check if your primary graphics adapter is updated and has WDDM version 2.0-above.
You can check the WDDM version by opening the dxdiag.exe then click Display tab, check the “Driver Model” underneath “Drivers” box.
For more details, please check the chapter Troubleshooting -> Known Issues, Problems and Limitations -> Windows 11/10 Desktop Duplication (mirror) option not available, in the user manual
Link: https://manual.spacedesk.net/Windows1110DesktopDuplicationmir.html
Hi @ladeira42,
to clarify, even without USB cable, and Native Android USB option Disabled, it always goes to blackscreen automatically. is that correct?
if so, in case the “Android USB Cable” is already enabled in spacedesk Driver Console..
and you want to connect spacedesk via USB cable, please try the following:
– switch OFF the “Android USB cable” in spacedesk Driver Console
– plug USB phone cable to your primary machine and open the spacedesk viewer app (viewer settings will be accessible in this case)
– switch ON the “Android USB cable” in spacedesk Driver Console
If you want to connect spacedesk via WiFi, you have to switch OFF the “Android USB Cable” in spacedesk Driver Console and/or unplug the USB cable of your android phone.
if this doesn’t work, could you please try rebooting your device? We have received old feedback from similar cases indicating that rebooting their device fixes the problem.
i have the same problem. i cant turn the usb android box
the diagonstic collection box doesnt even stays on
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This reply was modified 9 months ago by
ferjero989.
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Hi @RKY,
Thanks for reaching out. Could you please provide some additional details?
– What is the previous version of the spacedesk driver that you had installed?
For the meantime,
1. If you still have the installer for the previous version, please try to uninstall it using that specific installer.
2. Alternatively, you can attempt to uninstall spacedesk manually by navigating to the Windows Settings -> Apps & Features tab.
If neither of these solutions resolve the issue, please follow the steps below and provide us with the following files for further analysis:
1. Run dxdiag.exe on your primary machine, click “Save All Information,” and save the output file (dxdiag.txt).
2. Locate the spacedeskSetup.log file in C:\Users\Public.
3. Find the setupapi.dev.log file in C:\Windows\INF.
In your next reply, please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, and attach the *.zip file.
Hi @r3pek,
Have you tried clearing the browser cache and closing all browser instances?
Currently, the Spacedesk HTML5 viewer does not support HTTPS yet, because it is designed to operate over LAN, not over the internet.
We understand the importance of this functionality, and while we don’t have an immediate timeline for HTTPS support, our team is actively exploring ways to enhance the viewer’s capabilities in future updates.
In the meantime, if you have any other questions or encounter further issues, feel free to reach out. We appreciate your understanding and patience as we continue to improve the Spacedesk experience.
https doesn’t work neither in chrome nor firefox
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Hey guys!
I have a galaxy tablet S7 connected to Windows 11.
I’m trying to get the side button on my tablet’s pen to be used as an eraser button one OneNote.
This works fine on onenote for my android, but when I’m opening Onenote(office 365) for windows 11 via spacedesk for my tablet,the button doesn’t do anything.
Does anyone know where I can change this configuration?
The side button doesn’t even respond on the “Pen & Windows Ink” configuration for Windows 11.
Does spacedesk manage the device or is it windows?
Thanks everyone, awesome software!!
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This topic was modified 9 months ago by
exrulez.
Hi all! First of all, thanks for your hard work making this software work!
Got around (what looks like) a bug. When trying to connect a second HTML5 viewer to the server, it looks like server keeps alternating between one client and the other and eventually the whole thing crashes (both clients disconnect and the server goes off). Is this a known limitation or is it actually a bug?
Another thing is that the HTML5 viewer currently only works on Firefox since Chrome/Brave always redirects to the https:// version of the site which doesn’t have a valid certificate.
here is the video example
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Hi @freschdude,
To clarify, did both cases above produce a distorted sound on the client (laptop)? Please be aware that we might take some time to resolve this issue, as we are still attempting to reproduce it on our end, and we have not received support cases similar to this problem.
In the meantime, to further analyze this problem, Please provide us with the following:
Diagnostic logs of this issue. just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue. do not enable the USB Debugging option.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
and for your client-side (laptop) Please send us your dxdiag info by running dxdiag.exe on your client machine, click “Save All Information”, save the output file (dxdiag.txt)
Please compile all the requested files in a Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @faiz,
I see. This time, could you try rebooting your device? We have received old feedback from similar cases indicating that rebooting their device fixes the problem. on the other hand, we have forwarded this issue to our Android developer for checking. we will get back to you as soon as possible.
For @nooh,
Does it automatically go to a black screen upon opening the app?
Does it happen even if the iOS USB option is switched OFF or no USB cable is connected?
Could you please try the suggestions in our last reply? also, please try to reboot your device as well.
Hi,
thanks for your reply!
I activated USB Tethering (RNDIS) in developer mode. I switched off USB Android Option in Spacedesk driver console.
But now my tablet won’t connect.
Maybe I should look for another solution.
Thanks
Best
Alex
Hi @happy2023,
Can you maybe split the compressed folder into multiple parts? Or maybe upload it in dropbox or any cloud storage app which you can share the link so we can download it on our side?
also, going back to our question..Can you still remember the server and Android spacedesk viewer version that worked for you before you experienced the backscreen issue?
Hi @user10,
We have released a new spacedesk Driver v2.1.09 on the web. this includes a potential fix for the install issue you encountered.
To test this, just install the MSI and do not change the default destination folder (Program Files).
We look forward to your feedback!
