[spacedesk Lea]

Hi @abossart,
Initiating the spacedesk connection from the server side (Laptop to iPad) is currently not in our plans.
In any case, even if this feature is implemented in spacedesk, I don’t think it will help you with your current situation.
Probably, the outgoing connection from your Windows 11 laptop will also be detected and blocked by your company’s firewall.

How about establishing a Mobile Hotspot/WiFi Direct network in your Windows 11 laptop?
We cannot guarantee that it will help, but maybe you can quickly try.
Please check the chapter Use Wifi Direct / Wifi Hotspot / Wifi Access Point in the spacedesk documentation –
https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html.

[spacedesk Lea]

I see.. Thanks for the additional information.
Currently, USB cable connection only works for Android and iOS devices.

[spacedesk Lea]

Hi @tugalsan,
So the tablet device can still detect the primary machine even after uninstallation?
Have you tried re-opening the spacedesk android viewer app to refresh the server list?
Can you also quickly check if spacedeskService is still present and running in Windows services, just run “services.msc”.

If spacedesk is indeed still present even after uninstall, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @veteran62,
Thank you very much for sending the diagnostics info.
Could you please check in your Android device settings -> Developer’s option if USB debugging is enabled.
If it’s enabled, please disable it and try again with spacedesk Android USB connection.

[spacedesk Lea]

Hi @konsabertooth,

For further assistance please refer to the chapter Troubleshooting -> Network Connection in the spacedesk Documentation https://manual.spacedesk.net/NetworkConnection.html.

[spacedesk Lea]

Hi @veteran62,

Remote keyboard input works in certain conditions:

1. If the connection is via USB cable, it should always work (LICENSED or FREE viewer app).

2. If the connection is via WiFi (Local Area Network), it will ONLY work with LICENSED Viewer app and with “Password Protection and Encryption” enabled in spacedesk Driver Console.

If keyboard input did not work with USB cable connection, please send us the diagnostic logs of the issue.
– open spacedesk Driver Console -> Diagnostics
– Make sure that DebugView is “Available”, otherwise download it via “Download” button
– Check “Diagnostic Collection”
– Connect the viewer app via USB cable and reproduce the keyboard input issue
– Uncheck “Diagnostic Collection”
– click “Save All Information” button (just click “No” on the dialog box to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 9 months, 1 week ago by spacedesk Lea.
• This reply was modified 9 months, 1 week ago by spacedesk Lea.
• This reply was modified 9 months, 1 week ago by spacedesk Lea.
• This reply was modified 9 months, 1 week ago by spacedesk Lea.

[spacedesk Lea]

Hi @tugalsan,

1. The expiry info in the spacedesk Driver Console is only for the users with FREE VIEWER app.
With LICENSED VIEWER app, you don’t have to reinstall the driver on or before Dec. 31, 2024.

Additional Info:
When the driver expires on Dec. 31, 2024, the free viewer will show a black and white screen display.
But if you connect with a licensed viewer app, it will continue to work as before with colored screen display.

2. Please refer to the UNINSTALL ON WINDOWS PRIMARY MACHINE chapter in the spacedesk documentation for the proper way to uninstall spacedesk – https://manual.spacedesk.net/UNINSTALLONWINDOWSPRIMARYMACHINE.html

• This reply was modified 9 months, 1 week ago by spacedesk Lea.

[spacedesk Lea]

Hi @carton,

Have you already tried the suggestions in the Performance tuning chapter in the spacedesk documentation?
Link: https://manual.spacedesk.net/PERFORMANCETUNING.html

Bypassing network routers can improve the performance, this can be done by using direct ethernet cable connection (crossover) or using WiFi Direct/Hotspot.

[spacedesk Lea]

Hi @ar_rs25,
Thank you very much for reporting this issue.
This seems to be a difficult and rare bug which possibly even resides in Windows itself.
We managed to reproduce this behaviour even with IddCx touch displays other than spacedesk.
It will definitely take a longer time to fix (if it can be fixed at all).
Could you give us some more hints?
How often does it occur on your side?
Do you have any steps how to reliably reproduce?

In the meantime, to get rid of the transparent boxes, all you can do is log-out then log-in again on your primary machine.

• This reply was modified 10 months ago by spacedesk Lea.
• This reply was modified 10 months ago by spacedesk Marcel.

[spacedesk Lea]

Hi @pjorus,
Please make sure of the following:
– primary machine and chromebook are connected on the same local area network
– spacedesk Driver/Server status is ON in spacedesk Driver Console and,
– “Local Area Network” box in spacedesk Driver Console -> Communication Interface is checked
– No VPN is active
– “spacedeskService” is added in the exception list of your Firewall settings (in case you have a third party firewall software)

For more details please check Troubleshooting -> Network Connection chapter in the spacedesk documentation https://manual.spacedesk.net/NetworkConnection.html.

• This reply was modified 10 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @jerryss,
Please try to clear the app data/cache of spacedesk iOS Viewer on one of the iPad device so it will generate a new Device Identification GUID different from the other device.

[spacedesk Lea]

Hi @bigk64,
Thank you for sending the file.

Have you already checked the crashing (CH Product) driver that we mentioned?
It’s the driver for joysticks and other control devices. Maybe you can try to repair this driver or update it.

[spacedesk Lea]

Hi @bigk64,
Thank you very much for sending the requested files.

Based on the dump file you sent, no spacedesk driver is involved in the system crash.
The crash is caused by this driver – “chdrvr01.sys”.
It is a CH Products driver installed in your primary machine.
Please refer to the dump analysis file we attached to this reply.

To further analyze, please also send the setupapi.dev.log file located in C:\Windows\INF.
Please save it also in zipped folder.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @bigk64,
Please save all the requested files in one folder then right-click “Send to” -> Compressed (zipped) folder, then send us the *.zip file.

[spacedesk Lea]

Hi @bigk64,

Please try to uninstall the spacedesk manually via documentation:
1. Troubleshooting Uninstall chapter https://manual.spacedesk.net/TroubleshootingUninstall.html

2. If #1 did not help, then please try Manual Uninstall (Troubleshooting Only) chapter https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html

Please reboot your primary machine (after #1 or #2) and try to re-install spacedesk by downloading the most recent spacedesk Driver from the website.

If you still encounter a PC crash while installing, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.

• This reply was modified 11 months, 3 weeks ago by spacedesk Lea.

[spacedesk Lea]

Hi @dudw,
The non-commercial window pop-up is designed to remain visible in the taskbar unless you are using a viewer with a commercial license.
Minimizing it is the only thing to do, this behavior is expected for users who uses free versions or non-commercial viewers, and the only way to remove this window is by switching to a commercial-type viewer.

[spacedesk Lea]

Hi @gduquette,
A 4500×3000 display seems to be not working with the MS Store Viewer.
For now, please use the Windows 7 Viewer (Desktop version 0.9.44), 4500×3000 display should work there.

[spacedesk Lea]

Hi @glda19,
In the custom resolution list, it will only show the resolution not bigger than your device’s native screen resolution which is 2000×1200.

1280×780 seems to have the same aspect ratio as your device’s screen.

[spacedesk Lea]

Hi @gduquette
Can you please quickly try with smaller resolution and check if you get the same result.
In case you have Nvidia graphics adapter, please make sure you disable the Nvidia ShadowPlay/In-game overlay/screen recording before connecting the spacedesk viewer.

By the way, which spacedesk Windows Viewer did you use?
Microsoft Store version? Or Windows 7 Viewer (Desktop version 0.9.44)?

• This reply was modified 1 year ago by spacedesk Lea.

[spacedesk Lea]

Hi @glda19,
Please make sure that the screen reoslution you selected has the same aspect ratio as your tablet screen to prevent black bands on the left and right side.
In the spacedesk Android Viewer -> Settings -> Resolutions -> Choose Custom Resolution, please choose the resolution that matches your device’s aspect ratio – the one with (*) mark.

[spacedesk Lea]

Hi @right,
Thank you very much for sending the requested info.
For further analysis, could you also please send us a DebugView logs of your secondary machine/laptop?
Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 7 Viewer app and try to recreate the issue
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs (as .txt file) and send it to us.

[spacedesk Lea]

Hi @right,
Can you tell us more about the problem?
Is it the spacedesk Windows VIEWER app from Microsoft Store?
What is the operating system of your secondary machine?
For further analysis, can you maybe send us the dxdiag info of your secondary machine?
Just search and run dxdiag.exe then click “Save All Information” then send us the output file (dxdiag.txt).

Have you also tried the spacedesk VIEWER desktop version 0.9.43 (for Windows 7)?
If not, please try it.

For assistance, please also check the spacedesk documentation https://manual.spacedesk.net/.

[spacedesk Lea]

Hi @mstakwax,

Thanks for sending the logs.
Based on the logs you are trying to reinstall version 1050 of spacedesk Driver.
Could you please try the most recent spacedesk Driver v2.1.05 which is available on https://www.spacedesk.net/#download.

If it sill did not help, please try:
https://manual.spacedesk.net/TroubleshootingUninstall.html and/or
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html

[spacedesk Lea]

Hi @s-h-e-i-k-h,
Thank you very much for reporting this issue.
Display Off status means that the display is detached to your primary machine which is not the case on your side.
spacedesk should show a connected black screen upon locking the desktop.

Can you please send us the diagnostic logs for this issue.
– open the spacedesk Driver Console window then click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON by checking the box (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and lock your desktop to reproduce the issue
– after a while unlock your desktop and get back to spacedesk Driver Console to switch off the Diagnostic Collection by unchecking the box
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @rackneh,
Based on the logs you sent.
The installation failed with access denied error.
Please make sure that your user account on your primary machine has Administrator access.

[spacedesk Lea]

Hi @mstakwax,

We cannot download your attachments. Please change it to *.zip file.

In the meantime, please try to reboot your primary machine and try again with installation.

For further assistance, please also refer to troubleshooting – uninstallation chapter in the spacedesk documentation https://manual.spacedesk.net/.

• This reply was modified 1 year ago by spacedesk Lea.

[spacedesk Lea]

Hi @radiushotmail-fi,
For further analysis, could you please send us the diagnostic logs for this issue?
– click the Diagnostics on the left side panel of the spacedesk Console window
– if Debug View is not available, please click the download button first
– check the Diagnostic Collection box to switch ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the crash
– uncheck the Diagnostic Collection box to switch OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @radiushotmail-fi,

To mirror flip the spacedesk screen for teleprompter use, you have to switch ON the Videowall mode via spacedesk Driver Console -> VIDEOWALL, then click the connected client underneath Unassigned (or Video Wall# if its assigned to a videowall).
On the right side panel underneath videowall client settings, you will find below the “Flipped Display (for mirroring)” checkbox and just check it.

For assistance, please check the attached image below.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @blnixx,
Are you plugging your USB Android cable directly to your primary machine’s USB port? Or are you maybe using a USB hub?
Can you also please try to clear your spacedesk Android Viewer app cache+data in your android tablet settings?

[spacedesk Lea]

You can find the new link here – https://forum.spacedesk.net/forums/topic/usb-connection-not-working-after-shutdown-on-main-device/

[spacedesk Lea]

Hi @hdcl,
Thanks for the info.
We were able to reproduce the memory leak.
We will get back to you as soon as we have a fix for this issue.

[spacedesk Lea]

Hi @hdcl,
Thank you very much for sending the diagnostic files.

Can you uplease try/check the following:
– Update your NVIDIA GeForce RTX 3080 graphics adapter to latest version. You can update via Nvidia GeForce Experience or download directly from their website https://www.nvidia.com/Download/index.aspx?lang=en-us.
– Check in your C:\Windows\minidump folder if there’s any recent *.dmp file for the Windows crash (BSOD).
If it’s there, please also send it to us.
– Check the memory usage of spacedeskService.exe in task manager.
– Maybe also send us the screenshot showing the high GPU virtual memory usage when spacedesk is active.

[spacedesk Lea]

Hi @hdcl,

For further analysis, please send us the diagnostic info of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, click the “Save All Information” button.
If message box appear, please click “Yes” and it will restart as Administrator, then click again the “Save All Information” button.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, we moved your post into a separate topic to avoid confusion.

[spacedesk Lea]

Hi @jerriv4,
Thank you for this information.
We were able to reproduce it on our side. We are currently analyzing it..
Are you using a USB 3.0 Hub? If yes, is it plugged to the USB 3.0 port of your laptop?

So far this is our observation: We have a USB 3.0 Hub and when it’s plugged to a USB 2.0 port of our PC, it did NOT work, it’s only charging the Android device. Then when we plugged the USB 3.0 Hub to USB 3.0 port of the PC, spacedesk USB cable connection worked.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @jerriv4,
In the latest spacedesk Android Viewer version, remote audio is already supported by default (no need to configure in the settings).

[spacedesk Lea]

Are you using a USB Hub or directly plugging to the PC’s USB port?

[spacedesk Lea]

Ok. Maybe you can also check the game’s settings related to display or graphics and try a different configuration.

[spacedesk Lea]

Hi @talakazamadsa,

Thank you very much for sending the requested logs.

However the .dmp files collected were outdated, it’s not the corresponding dump file for the most recent PC crash.
Can you quickly check if there’s a recent *.dmp file found in “C:\Windows\minidump” folder and in “C:\ProgramData\Microsoft\WDF” folder. Just check the most recent one with timestamp today.

In the meantime, please try to update your NVIDIA GeForce RTX 3060 Ti display adapter.
You can download the latest version from their website https://www.nvidia.com/Download/index.aspx?lang=en-us
Or via Nvidia GeForce Experience app.

By the way, does the PC crash only happens when spacedesk is connected and only if this specific game is running?

[spacedesk Lea]

Hi @talakazamadsa,
For further analysis, please send us the diagnostic info of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, click the “Save All Information” button.
If message box appear, please click “Yes” and it will restart as Administrator, then click again the “Save All Information” button.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @spacedeskuser10092,
Can you quickly try plugging the Android USB cable on other USB port in your PC?

[spacedesk Lea]

Hi @spacedeskuser10092,
What is the current Android version of your tablet device?

When you plugged the Android USB cable, did you see the “spacedesk Android USB Device” in Device Manager (just run devmgmt.msc) underneath “Universal Serial Bus devices”? Or did it show the default name of your Android Tablet’s USB device?

Can you please quickly try to switch Android USB Cable to OFF in spacedesk Driver Console > Reboot your PC and restart your Android device. Check if your machine can now recognize your Android device and switch back the Android USB Cable to ON.

[spacedesk Lea]

Hi @blnixx,

Thanks for the feedback.

When you plugged the Android USB cable, did you see the “spacedesk Android USB Device” in Device Manager underneath “Universal Serial Bus devices”? Or did it show the default name of your Android Tablet’s USB device?

Could you please try the suggested workaround here – https://forum.spacedesk.netforums/topic/usb-connection-not-working-after-shutdown-on-main-device/

[spacedesk Lea]

Hi @qstdnx,
We tried to reproduce again the issue on our side on different machines, but we still cannot reproduce it.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @spacedeskuser10092Hi @spacedeskuser10092,
First, please try to disable the USB debugging in the developer option. There are some cases in some devices that USB debugging prevent spacedesk USB connection from working.

Please make sure to enable the Android USB cable in spacedesk Driver Console window. Upon plugging the USB cable, spacedesk viewer should run automatically and connect.
For assistance, please refer to the chapter “CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection (Android only)” in the user manual https://forum.spacedesk.netuser-manual/#item_11689.

If it still did not work, please open on your Android device’s settings, and find the setting for default USB configuration (or something similar to it) and select the File transfer/sharing mode.
Maybe you can search for the keyword “USB” if you don’t know where this setting is located..

[spacedesk Lea]

Hi @blnixx,
Thanks for sending the diagnostic logs.
First, please try to disable your Nvidia ShadowPlay/In-game Overlay/screen recording in the Nvidia GeForce Experience window on your primary machine and try again.

By the way, is USB debugging in your Android device’s Developer’s option enable? If yes, please disable it and try again with spacedesk USB connection.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.
• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @blnixx,
Is the “Android USB Cable” enabled in spacedesk Driver Console? Can you quickly try to switch OFF-ON it?
Upon USB plug, could you also please open the device manager on your primary machine (just run devmgmt.msc) and check underneath USB Devices if you can find your android device or spacedesk Android USB Device is in there.

For further analysis, please send us the diagnostic logs of your primary machine while USB cable is plugged. Just open the spacedesk Driver COnsole -> Diagnostics -> Save All Information (if message box appear, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @blnixx,
Are you trying to connect spacedesk via Android USB cable?
If yes, could you please try the work around that the user suggested here: https://forum.spacedesk.netforums/topic/usb-device-not-recognised/#post-17212

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @qstdnx,
Thanks for detailed info.
So it also happens even with simple unplug-plug of your HDMI monitor, even without spacedesk involved, correct?
I think your Windows PC cannot detect the HDMI monitor’s speaker immediately once you unplug and replug it.

When it happens, can you please try to open your Device Manager (just run “devmgmt.msc”), click the computer name in the tree view, then click the Action tab -> Scan for hardware changes then check if it can now detect the HDMI monitor speaker device in the Windows Sound Settings.

[spacedesk Lea]

Hi @flashgor,

Any news with the troubleshooting steps? Did it help?

If not, can you quickly try to connect via spacedesk HTML5 Viewer in your iPad?
Just open a web browser (e.g. Safari or Google Chrome), then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Then let us know the result.

By the way, Is your iPad from Mainland China?

[spacedesk Lea]

Hi @flashgor,

Please ignore the info message, it’s only an initial info message for the users every time they open the viewer app.
You can just click the “Don’t show again” if it annoys you.

The actual problem here is that the viewer cannot discover your primary machine.
Please check first on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
For further assistance, please refer to the chapter Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/#item_489.

[Author]

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