Forum Forums spacedesk Discussions Dont connect to tablet via cable

Viewing 10 posts - 1 through 10 (of 15 total)
  • Author
    Posts
  • #17928
    Blnixx
    Participant

    It worked long times fine but suddently it doesnt recognise my Tablet and doesnt connect.
    The Basic solutions like restarting or reinstalling are allready done

    #17929
    spacedesk Lea
    Keymaster

    Hi @blnixx,
    Are you trying to connect spacedesk via Android USB cable?
    If yes, could you please try the work around that the user suggested here: https://forum.spacedesk.netforums/topic/usb-device-not-recognised/#post-17212

    • This reply was modified 10 months, 1 week ago by spacedesk Lea.
    #17931
    Blnixx
    Participant

    yes, I did all of it, and it still doesnt work

    • This reply was modified 10 months, 1 week ago by Blnixx.
    #17933
    spacedesk Lea
    Keymaster

    Hi @blnixx,
    Is the “Android USB Cable” enabled in spacedesk Driver Console? Can you quickly try to switch OFF-ON it?
    Upon USB plug, could you also please open the device manager on your primary machine (just run devmgmt.msc) and check underneath USB Devices if you can find your android device or spacedesk Android USB Device is in there.

    For further analysis, please send us the diagnostic logs of your primary machine while USB cable is plugged. Just open the spacedesk Driver COnsole -> Diagnostics -> Save All Information (if message box appear, just click No to proceed).
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #17934
    Blnixx
    Participant

    The Pc recognised my Tablet. The zip file is to big for the website. https://drive.google.com/file/d/1lV9HB0Ko8qYYiHW2K18JcdwnwEwgzVp0/view?usp=sharing

    • This reply was modified 10 months, 1 week ago by Blnixx.
    #17939
    spacedesk Lea
    Keymaster

    Hi @blnixx,
    Thanks for sending the diagnostic logs.
    First, please try to disable your Nvidia ShadowPlay/In-game Overlay/screen recording in the Nvidia GeForce Experience window on your primary machine and try again.

    By the way, is USB debugging in your Android device’s Developer’s option enable? If yes, please disable it and try again with spacedesk USB connection.

    #17957
    Blnixx
    Participant

    I disabled it, restartet the pc and tablet, and turned the android cable settings off and on. I also checked if USB debugging is anabled, but that wasnt the case. Should I try reseting the Tablet, if I turned any weird settings on or off they would be gone?

    #17971
    spacedesk Lea
    Keymaster

    Hi @blnixx,

    Thanks for the feedback.

    When you plugged the Android USB cable, did you see the “spacedesk Android USB Device” in Device Manager underneath “Universal Serial Bus devices”? Or did it show the default name of your Android Tablet’s USB device?

    Could you please try the suggested workaround here – https://forum.spacedesk.netforums/topic/usb-connection-not-working-after-shutdown-on-main-device/

    #19253
    Blnixx
    Participant

    Hi
    at first, sorry I didnt reply for so long because I was somewhere with no Internet.
    In Device Manager I dont see Spacedesk USB Device. The Link to the Spacedesk forum doesnt work.
    I hope its not a problem I didnt reply for so long

    #19254
    spacedesk Lea
    Keymaster
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