Forum › Forums › spacedesk Discussions › usb cable android ne fonctionne pas

Viewing 7 posts - 1 through 6 (of 6 total)
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  • March 27, 2024 at 2:28 pm #26314
    veteran62
    Participant

    bonjour je narrive plus a utiliser mon cclavier android sur mon pc via spacedesk
    case usb android cocher et spacedesk ne fonctionne qu’en local aera network
    que faire merci davance

    ps deja supprimer et reinstaller spacedesk sur mon android et pc

    March 27, 2024 at 3:11 pm #26315
    spacedesk Lea
    Keymaster

    Hi @veteran62,

    Remote keyboard input works in certain conditions:

    1. If the connection is via USB cable, it should always work (LICENSED or FREE viewer app).

    2. If the connection is via WiFi (Local Area Network), it will ONLY work with LICENSED Viewer app and with “Password Protection and Encryption” enabled in spacedesk Driver Console.

    If keyboard input did not work with USB cable connection, please send us the diagnostic logs of the issue.
    – open spacedesk Driver Console -> Diagnostics
    – Make sure that DebugView is “Available”, otherwise download it via “Download” button
    – Check “Diagnostic Collection”
    – Connect the viewer app via USB cable and reproduce the keyboard input issue
    – Uncheck “Diagnostic Collection”
    – click “Save All Information” button (just click “No” on the dialog box to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    March 27, 2024 at 4:18 pm #26322
    veteran62
    Participant

    j’ai tout fait comme préciser rien n’y fait
    voila le dossier demander

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    March 27, 2024 at 4:19 pm #26324
    veteran62
    Participant

    merci d avance

    March 30, 2024 at 9:39 am #26357
    spacedesk Lea
    Keymaster

    Hi @veteran62,
    Thank you very much for sending the diagnostics info.
    Could you please check in your Android device settings -> Developer’s option if USB debugging is enabled.
    If it’s enabled, please disable it and try again with spacedesk Android USB connection.

    March 30, 2024 at 11:25 am #26359
    veteran62
    Participant

    un grand merci pour votre patience mai je pense que cela vient de ma tablette ( chrome os ) et je nai pas de parametre usb donc ne peut rien en faire a moins que vous ayez un solution
    merci davance

    March 30, 2024 at 1:43 pm #26361
    spacedesk Lea
    Keymaster

    I see.. Thanks for the additional information.
    Currently, USB cable connection only works for Android and iOS devices.

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