[spacedesk Lea]

Hi @thitisak,

Please try the steps on the chapter – Manual Uninstall (Troubleshooting Only) of spacedesk documentation
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html.

[spacedesk Lea]

Hi @lior2df,
Please check in spacedesk Driver Console -> Diagnostics -> Incompatible Software Products, for any Incompatible software product present in your primary machine that might cause the Display Off issue.

As for the tearing and black screen, on which screen is it happening?
In the spacedesk Viewer app screen? Or in your Windows main monitor?

By the way, if your old tablet is Android or iOS, please also try connecting via USB cable.
Just enable the USB Cable Android/iOS in the spacedesk Driver Console -> Communication Interface.

[spacedesk Lea]

Hi @kimchoc,
The detected CH Product is probably not causing the Display OFF problem on your side.
The visible effect of having CH product and spacedesk together is BSOD (Blue screen of death) during spacedesk installation.
If CH product drivers are already uninstalled and no more Joysticks or other controller device plugged in your machine then it should be good.

To further analyze the problem, could you please send us the diagnostic logs.
Please follow the steps below:
– open spacedesk Driver Driver Console -> Diagnostics (make sure to download first the Debug View)
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the Display Off problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click No)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @abossart,
Initiating the spacedesk connection from the server side (Laptop to iPad) is currently not in our plans.
In any case, even if this feature is implemented in spacedesk, I don’t think it will help you with your current situation.
Probably, the outgoing connection from your Windows 11 laptop will also be detected and blocked by your company’s firewall.

How about establishing a Mobile Hotspot/WiFi Direct network in your Windows 11 laptop?
We cannot guarantee that it will help, but maybe you can quickly try.
Please check the chapter Use Wifi Direct / Wifi Hotspot / Wifi Access Point in the spacedesk documentation –
https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html.

[spacedesk Lea]

I see.. Thanks for the additional information.
Currently, USB cable connection only works for Android and iOS devices.

[spacedesk Lea]

Hi @tugalsan,
So the tablet device can still detect the primary machine even after uninstallation?
Have you tried re-opening the spacedesk android viewer app to refresh the server list?
Can you also quickly check if spacedeskService is still present and running in Windows services, just run “services.msc”.

If spacedesk is indeed still present even after uninstall, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @veteran62,
Thank you very much for sending the diagnostics info.
Could you please check in your Android device settings -> Developer’s option if USB debugging is enabled.
If it’s enabled, please disable it and try again with spacedesk Android USB connection.

[spacedesk Lea]

Hi @konsabertooth,

For further assistance please refer to the chapter Troubleshooting -> Network Connection in the spacedesk Documentation https://manual.spacedesk.net/NetworkConnection.html.

[spacedesk Lea]

Hi @veteran62,

Remote keyboard input works in certain conditions:

1. If the connection is via USB cable, it should always work (LICENSED or FREE viewer app).

2. If the connection is via WiFi (Local Area Network), it will ONLY work with LICENSED Viewer app and with “Password Protection and Encryption” enabled in spacedesk Driver Console.

If keyboard input did not work with USB cable connection, please send us the diagnostic logs of the issue.
– open spacedesk Driver Console -> Diagnostics
– Make sure that DebugView is “Available”, otherwise download it via “Download” button
– Check “Diagnostic Collection”
– Connect the viewer app via USB cable and reproduce the keyboard input issue
– Uncheck “Diagnostic Collection”
– click “Save All Information” button (just click “No” on the dialog box to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 month, 3 weeks ago by spacedesk Lea.
• This reply was modified 1 month, 3 weeks ago by spacedesk Lea.
• This reply was modified 1 month, 3 weeks ago by spacedesk Lea.
• This reply was modified 1 month, 3 weeks ago by spacedesk Lea.

[spacedesk Lea]

Hi @tugalsan,

1. The expiry info in the spacedesk Driver Console is only for the users with FREE VIEWER app.
With LICENSED VIEWER app, you don’t have to reinstall the driver on or before Dec. 31, 2024.

Additional Info:
When the driver expires on Dec. 31, 2024, the free viewer will show a black and white screen display.
But if you connect with a licensed viewer app, it will continue to work as before with colored screen display.

2. Please refer to the UNINSTALL ON WINDOWS PRIMARY MACHINE chapter in the spacedesk documentation for the proper way to uninstall spacedesk – https://manual.spacedesk.net/UNINSTALLONWINDOWSPRIMARYMACHINE.html

• This reply was modified 1 month, 3 weeks ago by spacedesk Lea.

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