Search Results for 'spacedesk'

[spacedesk Christian]

Hi @struct2009,

Theoretically, it should work with the use of an ethernet adapter, But please note that this feature has not been fully tested yet. so it may or may not work on some devices.
Another option that you can try is by using USB tethering on your iPad Pro, provided that the device supports it.
please check the chapter “Troubleshooting -> Network Connection” in the user manual https://forum.spacedesk.netuser-manual/#item_489.

FYI: native iOS USB cable support is expected to be available in late 2023.

• This reply was modified 1 year, 1 month ago by spacedesk Christian.

[struct2009]

Can I connect a windows 11 laptop to the iPad Pro with ethernet cable and run a spacedesk connection?

Just trying to see if this is possible before buying an Ethernet to usb dongle. It would be a completely wired connection.

[lanson]

I have uninstalled and installed it many times since it is not starting.
Yes, I have spacedeskConsole.exe in C:\Windows\System32.
I have provided this files in 7zip format.
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

please solve this issue since I have to connect using USB cable or is their another way of doing this without opening diver console.exe

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[spacedesk Christian]

Hi @lanson,

Is this the first time you install spacedesk Or do you already have a previous version and you are trying to update to latest version?
Could you check if you can find spacedeskConsole.exe in C:\Windows\System32

For further analysis, please also provide us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Looking forward to your feedback.

[spacedesk Christian]

Hi @np3ir,

Please try clearing your browser’s cached files, images and cookies first then open the https://viewer.spacedesk.net/ again.
make sure to also update to the latest version of your web browser.

[np3ir]

I try to connect, in my computer, using https://viewer.spacedesk.net/ not possible to open it. I tried using 2 different browsers, Edge and Chrome. I try to connect from another computer and work without problem.

Any idea?

[lanson]

Subject: Issue with spacedesk Application Startup

Dear spacedesk Support Team,

Upon installation of the spacedesk software, I encountered a problem when trying to open the spacedesk driver. The application fails to start and displays the following error message: “Application could not be started.” Despite my efforts to troubleshoot, I have been unable to resolve this issue independently.
I have attached a screenshot of the error message for your reference.
Thank you for your time and attention to this matter. I look forward to your prompt response and assistance in resolving the issue so that I can fully utilize the spacedesk software.

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[spacedesk Christian]

Hi @squale323,

Did the registry workaround fix we provided work on your side? Are you able to connect your iPad with spacedesk v1.0.73 now?

Regarding your question, We are still not sure about the cause of your PC suddenly switching to IPv6 address only,
Additional information may help in identifying the cause of this Issue. For further investigation, you could send us your diagnostic logs.
just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app if applicable
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 1 month ago by spacedesk Christian.
• This reply was modified 1 year, 1 month ago by spacedesk Christian.

[spacedesk Christian]

Hi @muller,

Did you recently updated your Windows operating system? This error could possibly be the result of a pending reboot flag. Have you already tried rebooting your primary machine? If so, does this error still appear consistently during the installation/upgrade of the spacedesk Driver?

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Christian]

Hi @squale323,

Please try to prioritize IPV4 over IPV6, please run the Command Prompt as Administrator and type the following commands below:
reg add hklm\system\currentcontrolset\services\tcpip6\parameters /v DisabledComponents /t REG_DWORD /d 0x20
then reboot your pc and try to connect with spacedesk

[spacedesk Christian]

Hi @jedi-cat-3,

Thank you for providing a Video clip of the Issue.
also, Please check the Pen option in spacedesk Android viewer under > Input Devices > Pen > and make sure that “Enable Stylus Screen Control” is Enabled.

and for further Analysis, Could you send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your Android Viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @squale323,

Please try to Reset your Network Settings on your Machine.
Just follow the steps below:

Select the Start button, then select Settings > Network & Internet > Advance network settings > scroll down and choose Network reset. Please make sure to reboot your PC and try again with spacedesk.

[spacedesk Christian]

Hi @jedi-cat-3,

What software are you using to draw? Does this only happen with spacedesk connected?
Have you tried other editing/drawing software (e.g. Paint)?

Lastly, could you maybe provide a video clip of the issue?

[spacedesk Christian]

Hi @alei69,

comparing different machine and different version makes absolutely no sense and can give no result.
Either you try same version on different machines (usually we only support newest version) or you try different versions on the same machine.
For connection problems on your Windows 11 Enterprise machine, please try the suggestions underneath “Troubleshooting -> Network Connection” chapter in the instruction manual https://manual.spacedesk.net/NetworkConnection.html
(Maybe third party firewall installed? Maybe VPN active? etc.)
If this does not help, then don’t hesitate to get back tu us again here.

• This reply was modified 1 year, 1 month ago by spacedesk Marcel.
• This reply was modified 1 year, 1 month ago by spacedesk Marcel.

[jedi.cat.3]

I’m using a new Boox Tablet X with Android connecting to windows 11, and for the most part, spacedesk works well to use the boox as a monitor for the windows system. One thing that is a little glitchy, though is the stylus data. When I use the stylus, there are breaks in the lines that I try to draw, so that when I drag the stylus from point A to point B, the windows computer seems to think that I might have lifted up the stylus at C, D and E while en route to B. This actually makes even dragging a file icon into a folder rather difficult, since the drag tends to drop the file prematurely. How can I fix it?

[squale323]

hi all,
since the latest version, my network adapter show an IPV6 address instead of IPV4, and it’s impossible to connect to my ipad. If i disable IPV6, IPV4 appear in spacedesk, and the connection is ok. a solution or a fix please ? (i don’t want to disable ipv6)
thanks

[spacedesk Christian]

Hi @minigamer,

Can you tell us what error the installer is displaying? Could you provide screenshots of the error messages?

Additionally, could you please resend the spacedeskSetup.log along with the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @hermivore8151,

please do not step back to an old version! We fixed the bug in the new release of spacedesk Windows Driver. Please upgrade to BETA RC 1.0.73 from our download page http://www.spacedesk.net and let us know if this new version works for you.

• This reply was modified 1 year, 1 month ago by spacedesk Christian.

[spacedesk Christian]

Hi @msl,
Have you tried using Direct USB Cable Connection?
Please make sure to enable the Android USB cable in spacedesk Driver Console window. Upon plugging the USB cable, spacedesk viewer should run automatically and connect.
For assistance, please refer to the chapter “CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection (Android only)” in the user manual https://manual.spacedesk.net/DirectUSBCableConnectionAndroido.html

For further analysis for the BSOD issue, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[hifromroger]

Tried this software over 5 years ago with alright results. Using the new release from Aug 18th and it works great. Was fumbling around trying to get Splashtop to work with very limited results. So glad Spacedesk is still moving forward their software!

I am using a rolling bag and attaching three Samsung 14.6 inch S8 Ultra Tablets to the extendable walking handle as external monitors connected to an LG Gram 17 inch laptop. Was struggling to get the S8 Tablets to work as external monitors and Spacedesk solved my problem!!

Purchased the 3 S8 Ultra Tablets used off of Facebook Marketplace for $600 each. They are very bright, use little power and are thin/light.

When I am done working, everything fits into the bag for easy transport and storage!

Thank you, SpaceDesk!!!!

– Roger

• This topic was modified 1 year, 1 month ago by hifromroger.

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[Thomas197]

@spacedesk-christian

Perfect job done! Thank you very much. That’s a great improvement!

Greetings

[spacedesk Christian]

Hi @zirin, @ladeira42, @hns2020, @sangling, @thomas197, and @jlapp

Further improvements for the Service Tray Window have been included in the new spacedesk Windows Driver, which is now available for download. To try it, please use the same steps mentioned in our previous reply.
Please Update your spacedesk Windows Driver to BETA RC v1.0.72 and let us know again your feedback about this update.

[spacedesk Christian]

Hi @dougw03,

How are you measuring the fps?
What content are you playing while measuring fps?
Please give us more information about your Primary Machine running spacedesk Driver.
To do so, please send us the diagnostic info of your primary machine.

Just open the spacedesk Driver Console -> Diagnostics, click the “Save All Information” button.
If message box appear, please click “Yes” and it will restart as Administrator, then click again the “Save All Information” button.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Sometimes spacedesk forum is being spammed at a faster rate than we can keep it clean. If this happens, then please ignore spam posts and do not click on any links included in such posts.

• This topic was modified 9 months, 1 week ago by spacedesk Marcel.
• This topic was modified 9 months, 1 week ago by spacedesk Marcel.

[spacedesk Christian]

Hi @gosiek,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Christian]

Hi @gosiek,

Did it install successfully on your Machine?
Please try to reboot your machine and then check again if the issue is still happening.
if it is, try to repair your spacedesk Windows Driver using its corresponding MSI Installer.

Please refer to the Troubleshooting -> Windows Driver (Primary Machine) -> Repair spacedesk Driver Setup chapter in the user manual
(https://manual.spacedesk.net/RepairspacedeskDriverSetup.html)

[gosiek]

Po ostatniej aktualizacji spacedesk zniknąl z mojego komputera gdy chcialam ponownie go zainstalowac wyswietla sie komunikat ze najpierw trzeba usunąc poprzednie wersje. Space desk nie wyswietla sie w ,,Panelu Sterowania,, po wpisaniu spacedesk w wyszukiwaniu pojawiaja sie pliki gdy klikam by odnalesc lokalizacje pliku wyskakuje komunikat ze plik nie istanieje POOOmoocyyy

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[Thomas197]

Hi @spacedesk-christian

I updated instant and the problem has just moved, but is not really fixed. In the taskbar the app still is shown.

Cause: If you check the “Hide Connection Window” that won’t be saved. After a restart the option is unchecked again and you will have to click it again. If that option will saved the problem would be fixed forever. Keep on goin guys, it’s nearly fixed.

Thanx for your support!

Best regards

[spacedesk Christian]

Hi @zirin, @ladeira42, @hns2020, @sangling, @thomas197, and @jlapp

We just released a new spacedesk Windows Driver which is now available on our download page (http://www.spacedesk.net) This update includes changes for spacedesk Service Tray Window. It can now be hidden and won’t pop up again upon client connection, just right-click on the spacedesk icon inside the system tray -> then choose “Hide Connection Window”.
Please Update your spacedesk Windows Driver to BETA RC v1.0.71 and let us know your feedback about this update.

[spacedesk Christian]

We are glad to hear that it is now working on your end. We will now close this topic.
In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @noroom,

We are glad to hear that it is now working on your end. We will now close this topic.
In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @hdcl,

Any news about the Issue?
Please be informed that we just released a new spacedesk Windows Driver which is now available on our download page http://www.spacedesk.net Please Update your spacedesk Windows Driver to BETA RC v1.0.70

[spacedesk Christian]

Hi @talakazamadsa,

Any news?
FYI: We just released a new spacedesk Windows Driver which is available on our download page http://www.spacedesk.net
Please Update your spacedesk Windows Driver to BETA RC 1.0.70 and let us know if this new version fixes the issue for you.

[spacedesk Christian]

Hi @noroom,

Any news about the Issue?
FYI: Please be informed that we just released a new spacedesk Windows Driver which is now available on our download page http://www.spacedesk.net
Please Update your spacedesk Windows Driver to BETA RC v1.0.70 and let us know your feedback about this issue.

[spacedesk Christian]

Hi @invaliderror,

We just released a new spacedesk Windows Driver which is available on our download page http://www.spacedesk.net
Please Update your spacedesk Windows Driver to BETA RC 1.0.70 and let us know your feedback about this issue.

[spacedesk Christian]

@gray-geistreich

Are you upgrading from v1.0.44 to v1.0.70?
Please try to uninstall first the old existing version that is installed on your primary Machine. You can do this via v1.0.44 msi installer (remove) or via the Control panel then try to install the latest spacedesk Windows Driver version.

For further assistance, please refer to the chapters “UNINSTALL ON WINDOWS PRRIMARY MACHINE” paragraphs “Uninstall Using .Msi File” (https://manual.spacedesk.net/UninstallUsingMsiFile.html) and “Uninstall Using Windows Control Panel” (https://manual.spacedesk.net/UninstallUsingWindowsControlPane.html).

• This reply was modified 1 year, 1 month ago by spacedesk Christian.

[spacedesk Christian]

Hi @unphazed2,

We were able to reproduce this issue and has included the fix on the new release of spacedesk Windows Driver which is available on our download page http://www.spacedesk.net
Please Update your spacedesk Windows Driver to BETA RC 1.0.70 and let us know if this new version fixes the issue for you.

[gray.geistreich]

Version failed to install on Windows 10:

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045 (22H2)
NVIDIA GeForce RTX 4070 Ti Driver Version 31.0.15.3667 (536.99)
Motherboard Gigabyte Technology Co., Ltd. Z590 GAMING X

First fail happen on update from 1.0.44 version, then the previous version was fully uninstalled. Rebooted several times. Old version (1.0.44) installs without any problem (but the image is b/w because of deprecation). Is there the way to download newer but not the last version on Spacedesktop drivers?

• This topic was modified 1 year, 1 month ago by gray.geistreich.
• This topic was modified 1 year, 1 month ago by gray.geistreich.

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[spacedesk Marcel]

A tentative fix for “High CPU Load” issue was just released on our download page http://www.spacedesk.net Please Update spacedesk Windows Driver to BETA RC 1.0.70 Please let us know if this new version fixes the issue for you.

[spacedesk Christian]

Hi @iankarlos,

The fix for this issue has been included in the latest spacedesk Windows 7 Viewer v0.9.42 and is now available for download. Please test it on your end and check if the issue has been resolved.

Looking forward to your feedback.

[spacedesk Marcel]

Thank you very much for the information. Even though your manual registry removal seems to work on your machine, the officially suggested manual removal procedure is different. It is described in spacedesk instruction manual chapters “UNINSTALL ON WINDOWS PRRIMARY MACHINE” paragraphs “Troubleshooting Uninstall” ( https://manual.spacedesk.net/TroubleshootingUninstall.html ) and “Manual Uninstall” ( https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html ).

[jza95]

I fixed the same problem on my PC. I went into Regedit and did a search for SPACEDESK. I deleted all entries that it found. Some it couldn’t delete and I left it. I rebooted my PC and I checked the control panel and Spacedesk is no longer there. I then installed a new version of Spacedesk and installed without an issue. Hope this helps.

[spacedesk Christian]

Hi @sacco_belmonte,

Do you have a client connected to your server?
Does this happen even without client connection?

further analysis, please also send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
—
as for @jlapp,
What CPU do you use? Intel/AMD?
Could you also please send the diagnostic logs of the issue on your side? just follow the steps above.

[spacedesk Marcel]

The schedule for spacedesk native USB cable support:
– On Apple iOS: USB cable support is soon to come (expected late 2023)
– On Android: USB cable support is already available (since early 2023)

In the meantime on iOS:
– Use USB-Tethering in the meantime (if the device supports it).
– Bypassing router can achieve almost similar performance as does USB. Configure Windows PC or Android device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk. Please check chapter “Performance Tuning” in the instruction manual.

[Blnixx]

Hi,
I have one usb hub pluged in my pc but the tablet is pluged in the pc directly. I also updated Spacedesk to the new version. While the Installation it said “deinstalling Android SDK”. I forgot that I installed it, but it themes like the problem is still there. Deleting cache and data also didnt made a difference.

[jlapp]

Can you please offer older versions of the software, so I can fix this issue?
edit, found it: https://spacedesk.net/downloads/spacedesk_driver_Win_10_64_v1067_BETA.msi

[Victor França]

Hello!

Well, I gotta say I love SpaceDesk, been using it since 2020 with my old iPad 4 as a Second Screen for my University classes. It is great because much people as me can use it to give use to a device that has passed its time to go to discard…

As for such, talking with a coleague, one problem of our old devices (iPads 4) are not actually the screen, but the old Wifi board standard. He, differently from me, preffered to use Duet Display, that has USB support and therefore, better speeds and connection, but it recently became a SUPER expensive subscription, that represents a lot of value for a old device as ours. To pay 60$ a year, I would prefer to buy a actual portable monitor, right?

So, as a lots of people enjoy SpaceDesk from using old devices that no longer has support from modern standards, having a USB connection would solve every problem we have with connections. We could increase resolution and refresh rate to give it a more native-ish experience, and I would personally buy it if necessary.

DuetDisplay became ridiculous, and there is a big oportunity to snap users that are tired of it and seeking for a better overall cost-benefit experience.

[Sacco_Belmonte]

Hi. I also noticed the higher CPU load after the update.

@el_viejo

I notice the new version has better latency, my mouse feels a lot less laggy. Is that the case? Could that be related to the high CPU usage?

Here’s a video of me turning off the spacedesk service. Note how the leftmost core on the third row drop as I turn it off.

After turning it back on is fine and the CPU usage is super fine.

[el_viejo]

hi christian,

there is no special event triggering the high cpu load. it just occurs by the time while displaying just a static windows desktop. spacedesk viewer quality settings: image quality 100, encoding color depth: high color quality, slow speed (yuv 4.4.4), custom fps rate: 60 fps. the spacedesk server machine is a dual gpu (intel hd graphics 530 + nvidia quadro m4000m). as i am currently back on 1.0.67 i will post screenshot of the high cpu load plus diagnostics data later on.

[spacedesk Christian]

Hi @kb9gxk,

The current version of spacedesk Windows 7 viewer doesn’t have an option to hide the “x” button during full-screen mode. However, would you consider scaling down your display size within the viewer? just as much as the “x” button is outside of the active screen display. Upon establishing a connection and entering full-screen mode > just scale down using the scroll button of the mouse in your client machine.
For visual reference, kindly refer to the attached screenshot.

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