This application could not be started

[lanson]

Subject: Issue with spacedesk Application Startup

Dear spacedesk Support Team,

Upon installation of the spacedesk software, I encountered a problem when trying to open the spacedesk driver. The application fails to start and displays the following error message: “Application could not be started.” Despite my efforts to troubleshoot, I have been unable to resolve this issue independently.
I have attached a screenshot of the error message for your reference.
Thank you for your time and attention to this matter. I look forward to your prompt response and assistance in resolving the issue so that I can fully utilize the spacedesk software.

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[spacedesk Christian]

Hi @lanson,

Is this the first time you install spacedesk Or do you already have a previous version and you are trying to update to latest version?
Could you check if you can find spacedeskConsole.exe in C:\Windows\System32

For further analysis, please also provide us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Looking forward to your feedback.

[lanson]

I have uninstalled and installed it many times since it is not starting.
Yes, I have spacedeskConsole.exe in C:\Windows\System32.
I have provided this files in 7zip format.
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

please solve this issue since I have to connect using USB cable or is their another way of doing this without opening diver console.exe

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[spacedesk Christian]

Hi @lanson,

Thank you very much for sending the requested Files. Unfortunately, we couldn’t Download the zip files you uploaded. Could you maybe try other format such as .rar or .zip?

[lanson]

i have uploaded files in .zip format

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[spacedesk Christian]

Hi @lanson,

Thank you very much for sending the requested files.

Could you please check your version of .NET Framework?
-You can check it by going to the registry editor through windows search or by winkey+R
-Type the command ‘regedit’ then navigate to this path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full
-Check the “Verson” and its corresponding Data.

Please refer to the attached Screenshot for Assistance.

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[lanson]

I think the .Net version is 4.8.09037

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[spacedesk Christian]

Hi @lanson,

I see, next, we should get traces to pinpoint what might be causing your spacedeskConsole issue.

just follow the steps below:
– Run your CMD as administrator then add this command:
reg add HKEY_CURRENT_USER\Software\datronicsoft\spacedeskConsole /v DebugTraceEnabled /t REG_DWORD /d 1
note: If there’s an overwrite prompt, just type yes.
– Download DebugView app using this Link: https://download.sysinternals.com/files/DebugView.zip
– Extract the files from the zipped folder
– Run the Dbgview.exe as Administrator
– Make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please try to run your spacedeskDriver again and reproduce the Issue
– please save the logs (as .txt file) and send it to us.

[lanson]

Here is a log file in .txt format.

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[lanson]

Have you find any solution?

[spacedesk Christian]

Hi @lanson,

We are still investigating this problem. In the meantime, could you please try to connect via Wi-Fi? Also, check if ‘spacedeskService.exe’ is running in the Task Manager under ‘Details.’

Additionally, please attempt the suggestions found on this website:
Link: https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started

If the suggestions in the link don’t work, kindly click ‘Yes’ in the ‘This application could not be started’ error prompt. Please take a screenshot or save the result and send it to us.

[lanson]

when i click yes it redirects me to this https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started

spacedeskService.exe is running in Task Manager under Details

[spacedesk Christian]

Hi @lanson,

Have you tried the suggestions in the link? Did it work?
Have you also checked if you can still connect your client device to spacedesk using Wi-Fi?

[lanson]

that link didn’t solved my problem. I can join using wifi but it keeps disconnecting saying your connection is slow but i have 50 mbps connection.

[lanson]

Any solution??

[spacedesk Christian]

Hi @lanson,
Have you tried the latest spacedesk Driver version? We released a new one a while ago. Could you please check if you can now run the spacedesk console using this version?

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