Forum Forums spacedesk Discussions This application could not be started

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  • #23599
    lanson
    Participant

    Subject: Issue with spacedesk Application Startup

    Dear spacedesk Support Team,

    Upon installation of the spacedesk software, I encountered a problem when trying to open the spacedesk driver. The application fails to start and displays the following error message: “Application could not be started.” Despite my efforts to troubleshoot, I have been unable to resolve this issue independently.
    I have attached a screenshot of the error message for your reference.
    Thank you for your time and attention to this matter. I look forward to your prompt response and assistance in resolving the issue so that I can fully utilize the spacedesk software.

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    #23611

    Hi @lanson,

    Is this the first time you install spacedesk Or do you already have a previous version and you are trying to update to latest version?
    Could you check if you can find spacedeskConsole.exe in C:\Windows\System32

    For further analysis, please also provide us the following files:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
    Looking forward to your feedback.

    #23612
    lanson
    Participant

    I have uninstalled and installed it many times since it is not starting.
    Yes, I have spacedeskConsole.exe in C:\Windows\System32.
    I have provided this files in 7zip format.
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    please solve this issue since I have to connect using USB cable or is their another way of doing this without opening diver console.exe

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    #23614

    Hi @lanson,

    Thank you very much for sending the requested Files. Unfortunately, we couldn’t Download the zip files you uploaded. Could you maybe try other format such as .rar or .zip?

    #23621
    lanson
    Participant

    i have uploaded files in .zip format

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    #23631

    Hi @lanson,

    Thank you very much for sending the requested files.

    Could you please check your version of .NET Framework?
    -You can check it by going to the registry editor through windows search or by winkey+R
    -Type the command ‘regedit’ then navigate to this path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full
    -Check the “Verson” and its corresponding Data.

    Please refer to the attached Screenshot for Assistance.

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    #23636
    lanson
    Participant

    I think the .Net version is 4.8.09037

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    #23638

    Hi @lanson,

    I see, next, we should get traces to pinpoint what might be causing your spacedeskConsole issue.

    just follow the steps below:
    – Run your CMD as administrator then add this command:
    reg add HKEY_CURRENT_USER\Software\datronicsoft\spacedeskConsole /v DebugTraceEnabled /t REG_DWORD /d 1
    note: If there’s an overwrite prompt, just type yes.
    – Download DebugView app using this Link: https://download.sysinternals.com/files/DebugView.zip
    – Extract the files from the zipped folder
    – Run the Dbgview.exe as Administrator
    – Make sure to only check the Capture -> Capture Win32 and Capture Events
    – while DebugView is open, please try to run your spacedeskDriver again and reproduce the Issue
    – please save the logs (as .txt file) and send it to us.

    #23643
    lanson
    Participant

    Here is a log file in .txt format.

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    #23676
    lanson
    Participant

    Have you find any solution?

    #23688

    Hi @lanson,

    We are still investigating this problem. In the meantime, could you please try to connect via Wi-Fi? Also, check if ‘spacedeskService.exe’ is running in the Task Manager under ‘Details.’

    Additionally, please attempt the suggestions found on this website:
    Link: https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started

    If the suggestions in the link don’t work, kindly click ‘Yes’ in the ‘This application could not be started’ error prompt. Please take a screenshot or save the result and send it to us.

    #23689
    lanson
    Participant

    when i click yes it redirects me to this https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started

    spacedeskService.exe is running in Task Manager under Details

    #23692

    Hi @lanson,

    Have you tried the suggestions in the link? Did it work?
    Have you also checked if you can still connect your client device to spacedesk using Wi-Fi?

    #23707
    lanson
    Participant

    that link didn’t solved my problem. I can join using wifi but it keeps disconnecting saying your connection is slow but i have 50 mbps connection.

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