Forum Forums spacedesk Discussions graphics device driver error code 31/Connected – Display OFF

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  • #25442

    My 2nd device appears with “Connected – Display off” and my main computer (Windows 11 64 bit), while detecting the 2nd device and adding it inside the SpaceDesk application, Windows does not detect it as a usable display. Furthermore, in Device Manager the “SpaceDesk Graphic Adapter” have a caution triangle symbol on the side of it and checking the properties this status appears:

    “This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    {Operation Failed}
    The requested operation was unsuccessful.”

    I have attached a diagnostic .txt file.

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    Hi @lukasjn1914,
    Thank you very much for sending your Diagnostic logs.
    Could you please try turning Off-On your spacedesk Server in spacedesk Console?
    after that see if it is now working.

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