Forum Forums spacedesk Discussions Unable to turn on USB Android connection

Viewing 9 posts - 1 through 8 (of 8 total)
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  • #24859
    GeraltRivskiy
    Participant

    Hi, Im trying to use this app to connect my tablet to laptop via USB, but I have issues with enabling USB connection
    When I click on the “USB Cable Android” it doesnt responding or changing state, so plugging tablet doesnt lead to anything
    I found file list of driver and found out that Im missing some of the files, one of them is spacedeskDriverAndroidUsb.sys , so maybe thats the reason of my problem, but I dont know how to solve it since I’ve already reinstalled driver couple of times and it doesnt helped

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    #24861

    Hi @geraltrivskiy,
    Did the progress bar for the ‘USB Cable Android’ option finish when you clicked on it?
    Please refer to the attached screenshot for assistance.

    Could you please provide us with the following files:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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    #24915
    GeraltRivskiy
    Participant

    Hello!
    Im sorry for late response
    I attach all files you are asked for
    As for the progress bar, I have no one. All I have is an empty checkbox that isn’t changes his state, though it reacts when I point at it.
    There is the link on the video shows how it looks like to me
    https://drive.google.com/file/d/1afB64z3lzBbvLRvTKpDEVvaO6wrEtdsA/view?usp=sharing

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    #24927

    Hi @geraltrivskiy,

    Thank you very much for sending the required files,

    However, for further investigation, Could you please send us the Diagnostic logs of this Issue?
    Just follow the steps below:
    – open spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – reproduce the issue.
    – switch Diagnostic Collection OFF
    – click Save All Information button (if a message box appears, just click No to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #25324
    ferjero989
    Participant

    i have the same problem. i cant turn the usb android box
    the diagonstic collection box doesnt even stays on

    • This reply was modified 1 month, 2 weeks ago by ferjero989.
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    #25333

    Hi @ferjero989,
    Thank you very much for sending your Diagnostic logs.
    We will continue investigating this issue.
    In the meantime, have you tried reinstalling your spacedesk Driver? if not, could you please try it and see if the issue persists?

    #25367

    Hi @ferjero989,
    Based on your traces, you did not allow or click YES on the User Account Control pop-up after you turned ON the Diagnostics and USB Cable Android.
    to avoid this problem, please click YES when a pop-up saying “Do you want to make changes on your Device?” to fully enable the two options.

    #25473
    ferjero989
    Participant

    that never came up, i dont have UAC enabled.

    #25482

    Hi @ferjero989,
    Could you please try running your spacedeskConsole.exe as an Administrator and see if it will work?
    you can find it in C:\Program Files\datronicsoft\spacedesk

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