[spacedesk Christian]

Hi @yagerc,

after Microsoft fix, please reboot your machine then try to install the latest version from the website. you should now be able to download it successfully, let us know if the install issue persists.

[spacedesk Christian]

Hi @rackneh,
Thank you very much for sending the required files.
we are now analyzing them and will get back to you as soon as possible.

[spacedesk Christian]

Hi @yagerc,
I see, Could you please try uninstalling the old version by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual?
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html

[spacedesk Christian]

Hi @kergekacsa,

Thank you very much for reporting this Issue. we were able to reproduce some of the issues on our side and already forwarded it to our iOS developers for checking.

[spacedesk Christian]

Hi @compexpert,

Thank you very much for providing traces for this issue and for sharing your workaround.
question: does your MSI file came from a cloud? your traces shows that it was in your OneDrive

[spacedesk Christian]

Hi @s-h-e-i-k-h,

does this only happens with powerpoint? could you close this app and try other apps instead?

[spacedesk Christian]

Hi @wilo70,

unfortunately, using the .msi installer is the only way to install spacedesk windows driver

[spacedesk Christian]

Hi @wilo70,

based on your logs, it cannot move the spacedeskService binary from your programfiles to System32 folder.
also, did you reboot your machine after you uninstall spacedesk?

You might want to try the following:
1. reboot your machine after you uninstall
2. run the spacedesk installer and change the destination folder

[spacedesk Christian]

Hi @wilo70,
Microsoft does not support Windows 7 any more.
We cannot support Windows 7 any more either.
Still spacedesk works in many Windows 7 environments.
However, you can still send us the files below:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Then we will have a short look and see if we can find any obvious problem which can easily be solved
(despite the fact that we actually can not support Windows 7 any more).

[spacedesk Christian]

Hi @shdwlynx, @NeilBru,
spacedesk Android Native USB connection should work even without enabling the USB debugging option.
Could you try gathering some diagnostic traces with USB debugging disabled?
just follow the steps below:

– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue. do not enable the USB Debugging option.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @luisgonzalezlt,
Inside the spacedesk menu button, there is an option to minimize the menu so that it won’t take so much space in the screen. just click the button and scroll down to find “minimize” option.

[spacedesk Christian]

Hi @orange-figure.

Could you please check if there are pending Windows updates in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.

If that didn’t solve your problem, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @geraltrivskiy,

Thank you very much for sending the required files,

However, for further investigation, Could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @aligale,
You can use our Native iOS USB feature instead of USB tethering. this feature supports iOS devices even those without Cellular network. please refer to my previous reply.

[spacedesk Christian]

Hi @dougw03,
You can send us the files via email at info@spacedesk.net

[spacedesk Christian]

Hi @glockmane,
This has not been requested before. We currently have no plans for an ARM release of spacedesk UWP App, but we will consider now. Feel free to get back to us in about a month from now. At that time we might have more information already.

[spacedesk Christian]

Hi @goodmanmsu-edu,

We’re really glad that you found a way to make it work on your side.
your concern may be possible, but rest assured we will closely monitor for any similar cases.
aside from that, your setup with spacedesk also sounds very cool! Sharing a photo of your actual setup with us would be great. With your permission, we might even feature it on our social media accounts.

[spacedesk Christian]

Hi @qstdnx,

Thank you very much for your insights.
While we appreciate your suggestion, we cannot prioritize it at the moment. Currently, our focus is on addressing higher-priority features and tasks.

[spacedesk Christian]

Hi @dougw03,

Thank you very much for the additional information.
also, sorry for the confusion. Please collect Dxdiag on your client’s machine.
we also require the files we ask for on your primary machine as well (see previous reply)

as for your last question. You may send all output files inside a zipped folder by uploading the zip files in Dropbox or other file hosting services (e.g. Google Drive) and just send us the download link.

[spacedesk Christian]

Hi @jones2023,
Could you please provide more information about the issue you are experiencing? Are there any errors when uninstalling or installing? Additionally, could you send us a screenshot?

also, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @dougw03,
I see. just to be clear, were you able to reconnect after you rebooted your client machine?

Please send us the files below:
for Primary machine (you do not need an admin privilege for this) go to spacedesk Console > Diagnostics > click “Save all information” (you do not have to enable the ‘diagnostic collection’ option) > click NO on the pop-up admin privileges permission then save the output

and for your client machine, please run dxdiag.exe on your primary machine, and click “Save all information”.

You may send all output files inside a zipped folder by sending it here or by uploading the zip files in Dropbox or other file hosting services and just send us the download link.

[spacedesk Christian]

Hi @aligale,
Based on the attached screenshot, you have Nvidia Shadowplay installed. Could you maybe try to disable it on Nvidia GeForce Experience app? then maybe reboot your primary machine and try again with spacedesk.

also, if you want to use a wired connection with your Ipad, please update your spacedesk Windows Driver to version 2.1.0.0, this update already has the native iOS USB support. you don’t have to use USB tethering to connect your iOS anymore.
Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> iOS USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/iOSUSBCableConnection.html

• This reply was modified 1 year ago by spacedesk Christian.

[spacedesk Christian]

Hi @vivid,

Did you plug in your cable before turning off the diagnostics?
Also, Could you please tell us the model of your Android device?

[spacedesk Christian]

Hi @compexpert,
To make it clear, there was no problem with uninstall. The error occurs during the installation stage, and it fails because it cannot find the files generated in the destination folder.

In this case, please try the following:
1. Do not upgrade from old version to another. instead, completely uninstall spacedesk first via previous msi or Programs & Features
2. Generate msi trace (msiexec.exe) of the spacedesk MSI installer while spacedesk is installing.
to do this, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the spacedesk MSI installer you will use to install inside the folder then click the get_trace.bat
– the script will prompt you to enter the MSI file name then press enter
– it will run the spacedesk installer
– change the destination folder (check if the destination folder is created)
– if you encounter the error again, please send the spacedeskmsi_trace.txt generated inside the folder together with the dxdiag file and setupapi.dev.log file located in C:\Windows\INF

[spacedesk Christian]

Hi @geraltrivskiy,
Did the progress bar for the ‘USB Cable Android’ option finish when you clicked on it?
Please refer to the attached screenshot for assistance.

Could you please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year ago by spacedesk Christian.

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[spacedesk Christian]

Hi @wil,

for A. This is not possible for spacedesk since we only support USB cable connections for Android and iOS.
for B and C. we are not sure if this setup will work and give you your desired result, this set-up is yet to be tested. however, you can still try it at your own risk and see which will work.

We can only suggest establishing a Wi-Fi Direct connection to create a network between your laptops.
this can also achieve similar performance as USB. Configure Windows PC or Android device as WiFi Direct (Hotspot) and connect to it before connecting spacedesk. Please check chapter PERFORMANCE TUNING -> Use Wifi Direct / Wifi Hotspot / Wifi Access Point in the instruction manual.
Link: https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html

[spacedesk Christian]

Hi @vivid,
Could you maybe you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– please try to connect to your usb 3.1 port and reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @aligale,

Upon checking your logs, we found no traces of attempts made to connect to the server.
Could you maybe provide us further information about this issue?
-on your iPad, do you see your server name on connection page?
-is your iOS viewer freshly installed? have you clicked “Allow” on the prompt saying “spacedesk would like to find and connect devices..” –
-could you also check if client isolation is enabled in Wi-Fi router settings. If this setting is enabled, it will prevent direct communication between connected PCs/devices.
-if your server is discoverable by your client, do you maybe have Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products. if there is, please uninstall or disable it and try again with spacedesk

You can also try to connect using our iOS USB connection. to try this, please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> iOS USB Cable Connection chapter on our user manual.
Link: https://manual.spacedesk.net/iOSUSBCableConnection.html

• This reply was modified 1 year ago by spacedesk Christian.

[spacedesk Christian]

Hi @fritzmark,

I see, Could you please try uninstalling the old version first by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual?
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html

[spacedesk Christian]

Hi @xtreme64,

Thank you for providing further information about this concern. We are glad that you found a solution to remove the ads/malware from your device. we appreciate the change in rating as well. Just a reminder to always download spacedesk from its official download links/pages found on our website.
We will now close this topic. If you have any other concerns or encounter any spacedesk-related issues, please don’t hesitate to let us know by creating a new topic and we’ll be happy to assist you.

[spacedesk Christian]

Hi @vivid,

spacedesk Android USB should work with both USB 2.0 and USB 3.0 ports and cables.
Have you tried troubleshooting your USB 3.1 port? does it work with file transfer?
Could you also try plugging it on your USB 3.1 port and check spacedesk Android Control in device manager if there are any errors (indicated by an exclamation mark).

[spacedesk Christian]

Hi @struct2009

Thank you very much for reporting this Issue. we were able to reproduce this on our side and already forwarded it to our iOS developers.
for now, please use SonarPen in wireless connection.

[spacedesk Christian]

Hi @flyingace63,

The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.

[spacedesk Christian]

Hi @adonias,
Some gamepads, such as the Playstation Dualsense/Dualshock wireless controllers can be used as input devices through Bluetooth connection, although limited to a keyboard’s arorw keys and mouse’s behavior.

However, it’s important to note that this particular setup has not yet been proven to be effective with spacedesk during gaming or basic Windows activities, as further testing is required.

Question: What is your purpose in connecting a gamepad to an Android device with spacedesk?

[spacedesk Christian]

Hi @goodmanmsu-edu, @afalout,

We have released a new spacedesk Windows 7 viewer v0.9.43 on our website.
this includes the fix for non-working touch input in Windows tablet/surface devices. Please try it and let us know if it fixes the issue in windows 7 viewer.
Looking forward to your feedback!

[spacedesk Christian]

Hi @joe, @mstraatm,

We have released a new spacedesk Windows 7 viewer v0.9.43 on our website.
this includes the fix for non-working touch input in windows tablet/surface devices. Please try it and let us know if it fixes the issue.
Looking forward to your feedback!

[spacedesk Christian]

Hi @santiiju2,

Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @demon518336,

For blackscreen issues,
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products

For the failed installation of 32-bit version, is there any error that pops up? what does it say?
Could you try restarting your PC and then try to install again? there may be a pending reboot in your system..

If that doesn’t work, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @mstraatm,

We assume that you are referring to the Windows 7 viewer. We haven’t included the fix yet in the recent updates as it is still undergoing testing. We will notify you once it is ready for download.

[spacedesk Christian]

Hi @santiiju2,

based on the traces, spacedeskdriverbus failed to install on your machine.
We have released a new spacedesk Driver v1077, could you please try installing this version?
if it still doesn’t work, could you please send us the output of the following, just follow the steps below.
-Open Command Prompt as an Administrator
-type pnputil -e
-copy all and save to a text file
Send us the textfile in your next reply.

[spacedesk Christian]

Hi @santiiju2,

Could you please check if there are pending Windows updates in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.

If that didn’t solve your problem, could you maybe try the suggestions found on this website?
Link: https://softwarekeep.com/help-center/there-is-a-problem-with-this-windows-installer-package

in case the Issue persists, could you please resend us your spacedeskSetup.log together with the following files:
– Run dxdiag.exe on your primary machine, click “Save all information”
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
in case it exceeds the allowed size, send it to us by uploading it to any cloud storage app like google drive or dropbox and send us the link.

[spacedesk Christian]

Hi @afalout,
Thank you very much for sending your diagnostic logs. However, based on the logs, there are no traces recorded. Perhaps you were not able to reproduce the issue. Could you please try sending us your diagnostic logs again? Follow the same steps as above, but this time, try to make sure to provide touch input and reproduce the problem.

[spacedesk Christian]

Hi @compexpert,
Thank you very much for sending the required files.
Based on the logs, v1067 was uninstalled properly. However, v1075 fails because there is a missing INF file. Could you please try installing the latest spacedesk Windows driver v1076? If it fails again, try to install it in a different folder.

[spacedesk Christian]

Hi @flyingace63,

We had to move your post to a different topic as your problem is with iOS devices.
for the touch issue, did you encounter this while you were using Air Manager 4?
we have previous cases where MSFS (another flight simulator) is problematic when it comes to touch.
maybe this problem is related to yours, could you try spacedesk without running Air Manager 4?

[spacedesk Christian]

hi @ipaduser,

Apple officially does not support old iOS devices with iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/

2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)

2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)

[spacedesk Christian]

hi @acs,

For your Black screen problem, do you maybe have Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products. if there is, please uninstall or disable it and try again with spacedesk

[spacedesk Christian]

Hi @shadowdash,
yes, you can connect your tablet to your desktop with spacedesk as long as they are connected to the same wifi network. you can also use native android USB connection aswell.
Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> Android USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/AndroidUSBCableConnection.html

[spacedesk Christian]

Hi @invalid,

in-game experience while using spacedesk depends on a lot of factors such as network connection, game settings, and your machine’s hardware/software specs.
there are a few things you can check and try.

1. Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance. you might want to try using a wired connection for a much better performance.
please check the chapters under PERFORMANCE TUNING -> Use Direct Cable Connection on our user manual –
https://manual.spacedesk.net/UseDirectCableConnection.html
2. recalibrate your in-game settings and spacedesk viewer settings
3. make sure spacedesk driver and viewer are updated to the latest version
4. make sure your Graphics adapter is updated.

[spacedesk Christian]

Hi @demon31,

Experiencing a BSOD/GSOD when using a USB tethering connection is a known issue. Instead, you can use our native Android USB feature. Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> Android USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/AndroidUSBCableConnection.html

• This reply was modified 1 year ago by spacedesk Christian.

[spacedesk Christian]

Hi @vfransant,

We have just released a new spacedesk Windows Driver v1076 and spacedesk iOS viewer that includes support for USB iOS.
Please update your Driver and Viewer to the latest version. Please try it and let us know if this works for you. Looking forward to your feedback!

[Author]

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