[spacedesk Lea]

Hi @eliane-peixoto7,

On which viewer app are you trying to discover and connect? Android/iOS/Windows?

For further analysis, please send us the diagnostic info on your primary machine.
Just open the spacedesk Driver Console app -> Diagnostics -> click “Save All Information” button.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @werner-naef,

To switch to/from Desktop Extension/Duplication, please check the chapter Configuration and Settings -> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in the user manual https://forum.spacedesk.netuser-manual/#item_469.

[spacedesk Lea]

Hi @user-758487987,
It’s possible that your main monitor display got detached.

Please try the suggestions below:
1. Please check if you can still discover your primary machine while still in black screen. If yes, can you please try to reconnect the spacedesk viewer and check if it will reattach you main monitor display.

2. Try to blindly attach the main display using display switch. Just press the Windows logo key + P hotkey maybe a few times to try to switch to desktop extension or duplication. For assistance, please check the “Configuration and Settings > Windows Driver (Primary Machine) > Desktop Extension or Desktop Duplication (mirror) settings in Display Switch” chapter in the user manual – https://forum.spacedesk.netuser-manual/#item_471

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @jharris1993,

Thank you very much for your positive feedback.
We’re glad to hear that you’re enjoying our software and that it’s meeting your needs.
In case you have any questions or concerns, please don’t hesitate to reach out.

[spacedesk Lea]

Hi @potato,
Thanks for answering the questions.
Have you already tried some of the suggestions in the performance tuning chapter?
If it did not help, please send the diagnostic logs with the instructions above.

By the way, what do you mean by “crackling”? Are you referring to audio crackling?
Is it also happening at the same time as the frame drop issue?

[spacedesk Lea]

Hi @talakazamadsa,
Please follow the steps below:

1. run “shell:appsfolder”
2. find “spacedesk VIEWER” then right-click -> create shortcut to desktop
3. run “shell:startup”
4. copy the shortcut file (spacedesk VIEWER – Shortcut) from desktop to shell:startup folder

[spacedesk Lea]

Hi @potato,

Can you please tell us your secondary machine? Is it Android/iOS/Windows?
Did you notice any spacedesk warning notification on your primary or secondary machine during frame drop?
Is spacedesk connected over a wifi network?
Does it happen immediately upon connection? Or it takes a while before it starts to happen?

Please also try some of the performance improvement steps available in the chapter Performance Tuning in spacedesk user manual https://forum.spacedesk.netuser-manual/#item_505

If the suggestions above did not help, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the frame drop issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @dmill,
Thanks for the info.

For further analysis, could you please send us the diagnostic logs of your Windows 10 machine with spacedesk version 1067.
Just open the spacedesk Driver Console -> Diagnostics -> “Save All Information” button (if message box appears, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @dmill,
What is your secondary machine? Android/iOS/Windows?
Which spacedesk Viewer app are you using?
Please make sure that viewer app is also updated.

[spacedesk Lea]

Hi @toem,
Tha spacedesk display connected is in desktop extension mode, you can verify it by opening the Windows Display settings and you will see an extension screen beside your main monitor screen.

If you want to duplicate/mirror your main monitor screen to your spacedesk viewer app, just select the “Duplicate” option in the display settings or use Display switch (Windows logo + P hotkey).

For assistance, please check the chapter – Configuration and Settings -> Windows Driver (Primary Macine) in the user manual https://forum.spacedesk.netuser-manual/#item_469.

[spacedesk Lea]

Hi @peter-br,

spacedesk is a multi-monitor app that creates virtual display screens.

You can duplicate your main monitor screen to multiple spacedesk viewers connected, just that Windows Display Control Panel/Settings user interface does not support it. This applies to spacedesk and all other displays.

We suggest the workaround steps below to mirror your main monitor to all spacedesk displays.
1. connect your 3 spacedesk viewers, so the setup will be something like this:
— Screen #1 – main monitor (1920×1080)
— Screen #2 – spacedesk viewer 1 (1920×1080)
— Screen #3 – spacedesk viewer 2 (1920×1080)
— Screen #4 – spacedesk viewer 3. (1920×1080)

2. Open spacedesk Driver Console and enable Videowall mode
3. Assign all clients connected to Video Wall.
— You will see on Connections -> Active (2 connected), 2 spacedesk clients connected, click one of them, then click the Videowall tab in the right panel
— In Wall Index box, enter any value e.g. “1”, then it will create a Video Wall1 underneath CONTROL
— Then right-click the other spacedesk clients below, then select “Assign to Wall1” and also change its dimension too
4. Change dimension of Video Wall1, by clicking it underneath CONTROL, set the Size (Width:Height) to 1920 : 1080
5. Open Windows Display Settings, and you will see an extended display (this is the videowall 1), switch it to Duplicate the main display.
You can do it via Display switch (Windows logo + P hotkey) then select Duplicate.

[spacedesk Lea]

Hi @robinson-castro,
spacedesk Android USB cable connection feature requires Android Open Accessory (AOA) protocol to be supported in your android device.
Please verify if your Huawei Matepad 11 with Harmony OS supports accessory mode (Android Open Accessory (AOA) protocol).

[spacedesk Lea]

Hi @timos,
Please check if your primary graphics adapter is updated and has WDDM version 2.0-above.
You can check the WDDM version by opening the dxdiag.exe then click Display tab, check the “Driver Model” underneath “Drivers” box.
For more details, please check the chapter Troubleshooting -> Known Issues, Problems and Limitations -> Windows 11/10 Desktop Duplication (mirror) option not available, in the user manual https://forum.spacedesk.netuser-manual/#item_484

[spacedesk Lea]

Hi @gerlucio,
Can you please tell us the operating system of your desktop and laptop? Windows 8.1/10/11?
Which Windows viewer app are you using? Windows 10 Microsoft Store v0.0.26.0? or Windows 7 Desktop v0.9.41?

If your primary machine (desktop) is Windows 10/11, please send us the diagnostic logs while the stuttering issue is happening, just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– then connect the viewer app and reproduce the stuttering issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @schloske,
New spacedesk Driver v1067 is now available on the web – https://forum.spacedesk.net.
This new version includes the fix for the frequent disconnect issue on your side, please try and let us know your result.
Looking forward to your feedback.

[spacedesk Lea]

Hi @el_viejo,
New spacedesk Driver v1067 is now available on the web – https://forum.spacedesk.net.
This new version includes the fix for the frequent disconnect issue on your side, please try it and let us know your result.
Looking forward to your feedback.

[spacedesk Lea]

Hi @sacco_belmonte,

We tried it on our side, but so far we cannot reproduce the same bug on our side.
To further analyze the issue, could you please send us the diagnostic logs of your issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– then reproduce the issue upon USB connect where 60fps is set in the viewer but still shows 30 fps in the primary machine’s settings
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @el_viejo,

Update: We were able to reproduce the issue on our side.
Based on our observation and traces you provided, the random disconnect happens when there’s no continuous screen update on spacedesk screen, particularly with Windows 10 Viewer app and iOS Viewer app.

In the meantime, to prevent the disconnect just make sure that there’s a continuous screen update on the viewer screen, maybe open a task manager and put it on the spacedesk viewer screen.
Then let us know if this works for you.

Fix for this issue will be released by tomorrow.
We will inform you as soon as the new spacedesk Driver is available on the website.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.
• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @schloske,

We are currently working on the possible fix for this issue.

Can you please verify if it disconnects only when there’s no screen update on the viewer screen?
Maybe open a task manager window or play a video (or any other window that is continuously updating) and put it on the viewer screen and check if random disconnect will occur.

Looking forward to your feedback.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.
• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @ijshavegmail-com,

As for the WiFi connection, do you maybe have the following:
– VPN (Virtual Private Network)?
– Third-Party Antivirus/Firewall software?
– WiFi router setting with client/wifi isolation enabled?

For details, please check the chapter Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/#item_489.

Could you also please send us the diagnostic logs for the issue upon switching ON the Android USB cable, just follow the steps below on your primary machine:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to switch ON the Android USB Cable and reproduce the issue – “USB device not recognized”
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @soratoni,

For further analysis, could you please send us the diagnostic logs of the issue.
On your primary machine, just follow the steps below:
– open spacedesk Driver Console app (via start menu or spacedesk tray icon) then click “Diagnostics”
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appear, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @trgtr,

On your primary machine, please run dxdiag app and click the “Save All Information” button, and save the output file “dxdiag.txt”.
Dxdiag.txt will contain system info of your primary machine.

The “spacedeskSetup.log” file located in C:\Users\Public directory of your primary machine contains the spacedesk installer logs so we can analyze on which part of the setup fails.

The “setupapi.dev.log” file located in C:\Windows\INF directory of your primary machine contains the detailed setup logs drivers being installed in your primary machine, including spacedesk drivers.

Please copy all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
– dxdiag.txt
– spacedeskSetup.log
– setupapi.dev.log

[spacedesk Lea]

Hi @dyong,

Yes, it can be done.
It’s just like any other command lines for running an executable – start [path\filename.exe]

Just type the following commands:

To run spacedesk Driver Console:
start C:\Windows\System32\spacedeskConsole.exe

To stop/start the spacedesk Driver/Server:
sc start spacedeskService
sc stop spacedeskService

[spacedesk Lea]

Hi @el_viejo,
Thank you very much for sending the diagnostic logs and for checking with Windows 7 version of spacedesk Viewer.
You have just confirmed that the problem is most likely in the Windows 10 Viewer app.
We will further investigate it and get back to you as soon as we have news regarding this issue.

[spacedesk Lea]

Hi @trgtr,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @brontoc,

It is possible, just that Windows Display Control Panel/Settings user interface does not support it.
This applies to spacedesk and all other displays.

We suggest the workaround steps below to mirror your main monitor to all spacedesk displays.
1. connect your 2 spacedesk viewers, so the setup will be something like this:
— Screen #1 – main monitor (1920×1080)
— Screen #2 – spacedesk viewer 2 (1920×1080)
— Screen #3 – spacedesk viewer 2 (1920×1080)

2. Open spacedesk Driver Console and enable Videowall mode
3. Assign all clients connected to Video Wall.
— You will see on Connections -> Active (2 connected), 2 spacedesk clients connected, click one of them, then click the Videowall tab in the right panel
— In Wall Index box, enter any value e.g. “1”, then it will create a Video Wall1 underneath CONTROL
— Then right-click the other spacedesk client below, then select “Assign to Wall1” and also change its dimension too
4. Change dimension of Video Wall1, by clicking it underneath CONTROL, set the Size (Width:Height) to 1920 : 1080
5. Open Windows Display Settings, and you will see an extended display (this is the videowall 1), switch it to Duplicate the main display.
You can do it via Display switch (Windows logo + P hotkey) then select Duplicate.

[spacedesk Lea]

Hi @adrianinja,
In case your server or client machine got infected by a virus/malware, spacedesk do not transmit virus/malware from server to client (vice versa) if that’s what you are asking.

[spacedesk Lea]

Hi @robmar58,

Which spacedesk Windows Viewer are you using? Is it the Microsoft Store version 0.0.26.0? Or the Win 7 desktop version 0.9.41?
Actually the window frames of the viewer app can be hidden if you switch the viewer app to fullscreen mode.

You can open multiple instance of spacedesk Windows Viewer app and can drag each one of it to different monitors of your secondary machine.
Unfortunately, spacedesk Viewer app only remembers the last position of the last instance. You have to manually rearrange the viewer windows when you restart your machine.

[spacedesk Lea]

Hi @el_viejo,

I already approved your pending post, that’s why it’s not showing up.
You can also upload your new diagnostic logs (in 3 parts) on your next reply.

Any news about the spacedesk Win 7 Viewer?
Looking forward to your feedback.

[spacedesk Lea]

Hi @el_viejo,

Update:
We are currently investigating this issue.
Based on the logs, we saw several disconnect traces but only a graceful disconnect from the viewer.
In the meantime, can you please try the spacedesk Windows 7 Viewer version 0.9.41 from spacedesk website and check if you observe the same connection interruption.

[spacedesk Lea]

Hi @el_viejo,

Password received.

Upon opening the encrypted folder, it only contains one valid DebugView.log file which we are currently checking.
We actually expect various diagnostic logs to further analyze the issue on your side.
spacedesk Driver Console app generates a diagnostic folder name like “2023-04-12-xxxxx-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

Can you please try again the steps above and send a new logs?

By the way, is auto-reconnect enabled on your viewer settings?

• This reply was modified 1 year, 7 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @hilord,

Thanks for the info.

As of now, we are still unable to reproduce the same issue on our side, we will continue to try.
And this issue needs to be discussed further with our team.
We will get back to you as soon as we have news regarding this issue.

As for the forum issue, some of your initial posts were subject for approval that’s why it’s not visible at first.
Some posts require’s approval from the Admin/Moderator if the post contains external links which is part of our spam detection process.

[spacedesk Lea]

Hi @nick,
Do you have Nvidia ShadowPlay/In-game Overlay/screen recording currently active on your primary machine?
If yes, please disable it on Nvidia GeForce Experience app, then maybe reboot your primary machine and try again with spacedesk.
You can check all incompatible software on spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.

• This reply was modified 1 year, 7 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @dave_25
You can easily test the auto-reconnect feature, just switch OFF the spacedesk via spacedesk Driver Console app and the app should try to auto-reconnect to the server (showing “Disconnected – Reconnecting to 192.168.xx.xx in the viewer screen), and when you switch back ON it should reconnect properly.

[spacedesk Lea]

Hi @dave_25
There’s an Auto-reconnect option in the iOS viewer Settings -> Connection.
Have you tried enabling it?

[spacedesk Lea]

Hi @el_viejo,
Thank you very much for sending the requested logs.
Please send the encryption password to androidapp@spacedesk.net.

[spacedesk Lea]

Hi @hilord,
Thank you very much for sending the diagnostic logs.
We will analyze and continue to try reproducing it on our side.

By the way, can you please also provide an info of your android tablet:
– android version
– brand/model
– network speed of the wifi network on android tablet settings

Have you tried with Android USB Cable connection? Is it also happening there?

• This reply was modified 1 year, 7 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @dev01d,
Any third party firewall/antivirus software on your primary machine?
For assistance, please check the chapter “Troubleshooting -> Network Connection” in the user manual https://forum.spacedesk.netuser-manual/#item_489.

[spacedesk Lea]

Hi @yusuf42,

Unfortunately, we do not hand out APKs individually.
As an alternative to Google Play Store, you can also try to download spacedesk for Android from the Amazon Store.
Download link to Amazon Store is available on our website’s download page – https://forum.spacedesk.net#download.

[spacedesk Lea]

Hi @aburastero,
spacedesk is still in BETA. BETA is free until it will expire (no matter if personal or corporate use).
Future pricing after BETA is not determined yet.

[spacedesk Lea]

Hi @jastamm,

Please make sure that Videowall mode is OFF on your primary machine via spacedesk Driver Console.
By the way, which Windows Viewer app are you using?
Is it the Windows 7 Viewer desktop version 0.9.41 or Windows 10 Viewer v0.0.26.0 from Microsoft Store?

• This reply was modified 1 year, 7 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @hilord,

Thank you very much for the feedback.

We tried with your suggested multi-touch testing site and it seems to work on our side.
No swiping of second touch to register it based on our observation.
We tried on Windows 11 and Windows 10 primary machine just to make sure.
Here’s a short video of our test, please check if we test it correctly using the suggested test tool: https://www.dropbox.com/s/f6bawedpwcdpv1v/spacedesk_multitouch_test.mp4?dl=0

To further analyze, can you please send us the diagnostic logs of the issue on your side.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics on your primary machine
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the multi touch issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appear just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 7 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @domrox,

Current spacedesk Windows 10 Viewer app in the store is not (yet) working on xbox platform.
Support for xbox platform will not be available anytime soon.

[spacedesk Lea]

Hi @eliane-peixoto7,
Please check the chapter Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/#item_489.

[spacedesk Lea]

Hi @itzfilyowsky_ and @brendagray,

@brendagray, thank you very much for providing your suggestions to @itzfilyowsky_, very helpful!

Just a few additional suggestions:
About the conflicting apps, please check it via spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.
For further assistance, please also check the Troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @el_viejo,

Thank you very much for reporting this issue.

I assume your secondary machine is also Windows, then can you please tell us which Windows Viewer are you using?
Is it Windows 7 desktop version 0.9.41? Or Windows 10 Viewer version 0.0.26.0 from Microsoft Store?
In any case, did you also update to latest spacedesk Windows Viewer app?

If all sides are already updated and the disconnect still persist, could you please provide us the diagnostic logs of the disconnect issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click “Save All Information button” (in case it shows a message box, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jimovo,

Without spacedesk connected, could you please open the Device Manager on your primary machine, just run devmgmt.msc then check underneath Human Interface Devices if you can find any touch screen device with error (usually it shows a yellow exclamation mark).

For further analysis, please also send us the diagnostic info of your primary machine.
Just run spacedesk Driver Console -> Diagnostics, then click “Save All Information” button (in case it shows a message box, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @hilord,

Is this only happens in this particular game/s?
Can you please tell us what game app are you using so we can try and reproduce it.
Can you please verify if this multi-touch issue also happens in general not just in games e.g. zoom in/out on a web page, drawing in MS Paint app with 2 or more point fingers.

[spacedesk Lea]

Please try the workaround on this thread – https://forum.spacedesk.netforums/topic/connected-display-offagain/#post-12311

[spacedesk Lea]

Hi @carsonolson99,

On which part of the setup did it get stuck? What was shown in the installer window?
FYI: If you already see the Repair or Remove option, it means spacedesk installation was able to finish.

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Author]

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