Forum Forums spacedesk Discussions “Connected – display OFF” when display is set to Duplicate

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  • #12869

    “Connected – display OFF” message shows up on ipad mini 2,
    on selecting Duplicate Monitor in Windows (“Windows key + P” >> Duplicate).
    I’ve attached zip log file for your reference.
    I also often get the following error after a sudden and abrupt disconnection:
    Disconnected by server error
    Error code: 2-5-6-5-6-
    Error Info: 0-5-8-9-8-
    Connected time: ”

    Am I missing something?


    log file

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    spacedesk Lea

    Hi @timos,
    Please check if your primary graphics adapter is updated and has WDDM version 2.0-above.
    You can check the WDDM version by opening the dxdiag.exe then click Display tab, check the “Driver Model” underneath “Drivers” box.
    For more details, please check the chapter Troubleshooting -> Known Issues, Problems and Limitations -> Windows 11/10 Desktop Duplication (mirror) option not available, in the user manual https://forum.spacedesk.netuser-manual/#item_484

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