Forum Forums spacedesk Discussions The app in my laptop isan’t working

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  • #12829

    When i connect my laptop and my pc my laptop turns the app full black, look the picture

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    spacedesk Lea

    Hi @soratoni,

    For further analysis, could you please send us the diagnostic logs of the issue.
    On your primary machine, just follow the steps below:
    – open spacedesk Driver Console app (via start menu or spacedesk tray icon) then click “Diagnostics”
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the black screen issue
    – switch Diagnostic Collection OFF
    – click Save All Information button (if message box appear, just click No to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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