[spacedesk Lea]

Please disable the USB cable option in the spacedesk Driver Console -> Communication Interface

[spacedesk Lea]

Hi @jsmasterson,
Another possible reason is maybe cable problems?
Are you using USB type C cable? Can you maybe try other cable connectors?

[spacedesk Lea]

Hi @jsmasterson,
Thank you very much for sending the diagnostic logs.
We are currently analyzing it.

In the meantime, can you please tell us the model and specs (Android version, RAM, storage, etc..)
..of the tablets with GOOD performance
..of the tablets with SLOW performance

• This reply was modified 2 weeks, 2 days ago by spacedesk Lea.
• This reply was modified 2 weeks, 2 days ago by spacedesk Lea.

[spacedesk Lea]

Hi @fael097,
Unfortunately, Stylus tilt feature will not be supported in Android.
Tilt functionality is only available in the SDK of every Android Pen manufacturer.
And we do not want to include various SDK in our Android Viewer app.

As for the iOS Viewer, tilt functionality with Apple Pencil will be implemented soon.

• This reply was modified 2 weeks, 2 days ago by spacedesk Lea.

[spacedesk Lea]

Hi @jsmasterson,
Thank you very much for attaching the spacedeskDiag.txt file, we are currently checking it.
Unfortunately, we cannot download the DebugView.log file.
Please send us all the log files (this includes DebugView.log, etc.) collected in the folder, just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @xcxcxv,
That’s a cool idea!
But unfortunately, we have no plans for this feature at the moment.

[spacedesk Lea]

Hi @futuremain,

Yes, it is possible to connect up to 4 spacedesk Viewer app using one account.
In the Concurrent Access Licensing option, you should select the Business license: Upgrade 2-5 concurrent connections.

[spacedesk Lea]

Hi @ksenit,

In the spacedesk app settings, please try to switch OFF the “Pause app activity if unused” under “Unused app settings”.
Then check if it will still disconnect the spacedesk display while spacedesk Android app is minimized.

[spacedesk Lea]

Hi @jon,
For the client settings of your phone device, can you please try something like this:
Size (Width:Height) = 1080 : 800
Position (X;Y) = 2700, 0
Rotation Angle = 270

If it shows a reasonable screen image, then you can adjust from there..

• This reply was modified 2 weeks, 4 days ago by spacedesk Lea.
• This reply was modified 2 weeks, 4 days ago by spacedesk Lea.

[spacedesk Lea]

Hi @jsmasterson,
Could you please check the memory and CPU usage of spacedeskService in your task manager when it starts to lag?
For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the lag problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click NO)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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