I was trying to install the latest version of spacedesk server on my Windows 10 machine and it failed. It seems I had installed version 0.9.1001.0 several years ago and have since deleted the MSI file for that version. I hope that you can either point me to that very old version or provide some hints on how to remove the old version so I can install the newest.
Hello there! First of all, thank you for an amazing app and all your work.
I have 2 questions:
1. I’ve been using SpaceDesk (USB, Android) as a second monitor for my Windows laptop. It seems like my laptop is working harder than when I use a regular second monitor with HDMI/DisplayPort. When playing a game on my main monitor and running even some lightweight apps on the SpaceDesk monitor, I notice a ~20% in-game fps drop. Is SpaceDesk generally more resource-intensive than a standard monitor setup?
2. When connecting my Android Tablet, an icon labeled “Non-Commercial Viewer connected” shows up on the taskbar, and I can’t hide it. Is it possible to hide it? I found previous posts about a similar problem, but I think they were referring to the connection window.
Christian, you and I had a misunderstanding, when I talked about the error with installing the server application, I meant that this error appears on the secondary device, I told you this because I thought that it could help you solve the problem with the SpaceDesk Viewer program (problem already solved thanks to you). I have no intention of using a server application on a secondary device, on the main computer the application works without errors, I apologize for that.
Hi @right,
No problem, Glad it worked out for you!
We will now close this topic.
For your concern regarding the server, we moved it to another topic, we will use this thread to update you about the progress of the install error issue.
Link: https://forum.spacedesk.net/forums/topic/error-while-installing-spacedesk/
Hi @right,
We have released a new spacedesk Windows 7 viewer v0.9.44, this contains the fix for the crash.
Please update your viewer and try it. let us know if it fixes the issue for you.
Looking forward to your feedback!
please tell me, if I install a clean Windows 10 Pro on a secondary device, a laptop, will this solve the problem with launching the Spacedesk viewer?
Hi @right,
we found traces that indicates a crash with your windows viewer,
To further investigate the cause, could you please check if there are any spacedeskWindowsVIEWER.exe.xxxx.dmp files created in the following directories of your secondary machine:
– C:\Users\\AppData\Local\CrashDumps
– C:\WINDOWS\System32\Config\SystemProfile\AppData\Local\CrashDumps
If you find one or more dumps, please send it as *.zip file.
Hi @right,
We have split your issue with installing spacedesk to a new topic to avoid confusion.
to further analyze this issue, could you please provide us with the following files?
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @rageven,
It seems you are still using an old spacedesk Windows Driver, we are now at v1.2.05.
in the current version, it enables you to permanently hide taskbar icon. please make sure to always update your spacedesk Windows Driver
For your other concern, currently we do not have an option for our clients (viewers) to manually start at boot time. however, I believe that this can be achieve using some of windows settings.
Hello,
i’d like to know if it could be possible that you make the “Hide taskbar icon” check register so that you dont have to manualy do it each time.
And i’d like to know too if it would be possible to “start automaticaly at boot time” SPACEDESK for the SECONDARY MACHINE (CLIENT).
Thanks
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I am attaching the log files in a zip folder as you requested. I also want to add that when installing on a secondary device, the spacedesk driver gives an error, I will also attach photos of the errors in a zip folder.
Hi @rackneh,
Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.
I tried to do what you asked, but I’m not sure that I did everything correctly. I launched the application spacedesk viewer with the Windows 7 compatibility parameter, in which case lines appeared in the application; when I launched the program without this parameter, nothing appeared in debugview
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This reply was modified 9 months, 2 weeks ago by
right.
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Hi @right,
Thank you very much for sending the requested info.
For further analysis, could you also please send us a DebugView logs of your secondary machine/laptop?
Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 7 Viewer app and try to recreate the issue
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs (as .txt file) and send it to us.
Hi @right,
Can you tell us more about the problem?
Is it the spacedesk Windows VIEWER app from Microsoft Store?
What is the operating system of your secondary machine?
For further analysis, can you maybe send us the dxdiag info of your secondary machine?
Just search and run dxdiag.exe then click “Save All Information” then send us the output file (dxdiag.txt).
Have you also tried the spacedesk VIEWER desktop version 0.9.43 (for Windows 7)?
If not, please try it.
For assistance, please also check the spacedesk documentation https://manual.spacedesk.net/.
Hi @mstakwax,
Thanks for sending the logs.
Based on the logs you are trying to reinstall version 1050 of spacedesk Driver.
Could you please try the most recent spacedesk Driver v2.1.05 which is available on https://www.spacedesk.net/#download.
If it sill did not help, please try:
https://manual.spacedesk.net/TroubleshootingUninstall.html and/or
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Hi @s-h-e-i-k-h,
Thank you very much for reporting this issue.
Display Off status means that the display is detached to your primary machine which is not the case on your side.
spacedesk should show a connected black screen upon locking the desktop.
Can you please send us the diagnostic logs for this issue.
– open the spacedesk Driver Console window then click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON by checking the box (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and lock your desktop to reproduce the issue
– after a while unlock your desktop and get back to spacedesk Driver Console to switch off the Diagnostic Collection by unchecking the box
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Does Spacedesk can handle high usb speeds?
I have connected my tablet (usb type-c 3.1) to my laptop (usb4) with various cables/ports, but none of them gave speed higher, than 425mbit.
Is it my problem or there are software limitations?
Hi @yagerc,
I see, Could you please try uninstalling the old version by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual?
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html
Hi
Those instructions that you refer to are irrelevant if I can’t install the Windows driver on the Primary machine.
I have resend the Zip files, hopefully you will be able to open then and find the issue.
Here are the Pop pup that are showing during installation.
1) “An earlier version of Spacedeck is already installed” ” Continue and update spacedesk Window Drivers?”
2) During installation I get “The specified account already exits” then I press “OK”
3) The following pop up An error has been encountered while installing spacedeck driver, installation will be stop” Then I press “OK”
4) Then the following is display ” Spacedesk Windows DRIVER Setup Wizard ended prematurely”
Thanks for your Help and Have a Merry and Safe Christmas
Marc
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Personally I feel like I can provide an answer to your questions.
I personally use SpaceDesk to use my phone and SteamDeck as screens, BUT also for “docking” my steamdeck wirelessly without needing to go out and buy an actual dock.
I love that I can use my main monitor, keyboard and mouse as if they were directly connected to the deck and better yet I can switch between my main rig and my deck seemlessly, something only expensive KVM switches can do.
If you were to allow for higher framerates as an “expert” or experimental feature, I could actually use my main monitor’s 144hz with games on my Deck. That way I can play games at the deck’s native resolution (720p) but at my monitor’s native framerate.
I and a lot of other people who have or have had low-spec machines are well aware of the tradeoffs needed for higher refreshrates and we would gladly sacrifice resolution to get that better framerate.
The magic of spacedesk in my eyes is turning any semi-competent toaster with a screen into an addition to your host PC, allowing users that understand what they’re doing to get more out of the software only improves it in my opinion.
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This reply was modified 9 months, 2 weeks ago by
Rackneh.
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This reply was modified 9 months, 2 weeks ago by Rackneh.
Hi, after locking desktop, spacedesk shows a message “connected display off”. I suggest a feature for next ios version, with which we can turn off this message; so there will be only a blank display and LCD burn-in will not occur. I set the “blank” screensaver to prevent this problem, but it will be better to have this option on client version.
thanks.
Hi @mstakwax,
We cannot download your attachments. Please change it to *.zip file.
In the meantime, please try to reboot your primary machine and try again with installation.
For further assistance, please also refer to troubleshooting – uninstallation chapter in the spacedesk documentation https://manual.spacedesk.net/.
i tried something and found a solution. I cut the Setup MSI file from my desktop and paste on another driver (like F:\spacedesk) in a directory. Start the installation and installed without any error message. If someone has a problem, try this way.
Sorry, i forgot the spacedeskmsi_trace.txt. here you can find the file.
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Hi @wilo70,
unfortunately, using the .msi installer is the only way to install spacedesk windows driver
Hi Christian
Still no difference, made a folder “spacedesk” directly in C: but still got the same issue.
I had a look at the properties of the installer, can’t get the option to run as administrator as its greyed out along with compatability mode.
Is there an exe file rather than an msi available?
Hi @wilo70,
based on your logs, it cannot move the spacedeskService binary from your programfiles to System32 folder.
also, did you reboot your machine after you uninstall spacedesk?
You might want to try the following:
1. reboot your machine after you uninstall
2. run the spacedesk installer and change the destination folder
Hi Christian
see the spacedesk log file and api log attached.
I know W7 is a bit old now but this laptop still runs like a train but isn’t able to be updated to W10 unfortunately.
Only other option is to move it over to Linux i suppose…
Hi @wilo70,
Microsoft does not support Windows 7 any more.
We cannot support Windows 7 any more either.
Still spacedesk works in many Windows 7 environments.
However, you can still send us the files below:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Then we will have a short look and see if we can find any obvious problem which can easily be solved
(despite the fact that we actually can not support Windows 7 any more).
I’m reviving an older Toshiba Satellite laptop running W7 for use again. I have Spacedesk running on other current W11 laptops and it runs perfectly however with this install under W7 it fails at the same point constantly.
I mirror to Sony Android TV’s and all the other work fine with no issues. I ran the install with the TV app running and it does show up the name of the laptop and the correct IP address on my network however when it’s selected on the TV it displays as “screen is off” and disconnects so something is getting through but its failing at the install point on the laptop.
Ive included a compiled screenshot of the popups that come up plus system info however one warning does state a software failure and the .msi is listed as a beta version.
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Silly me didn’t realize I could just hold thatspacedesk menu button down and move it where I want. Problem solved.
Dear spacedesk Team,
I’ve been a loyal user of spacedesk and truly enjoy the software. I wanted to inquire if there are plans to enable support for higher refresh rates like 90Hz, 120Hz, or even higher while maintaining hardware encoding?
Looking forward to more exciting updates!
Hi @shdwlynx, @NeilBru,
spacedesk Android Native USB connection should work even without enabling the USB debugging option.
Could you try gathering some diagnostic traces with USB debugging disabled?
just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue. do not enable the USB Debugging option.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @luisgonzalezlt,
Inside the spacedesk menu button, there is an option to minimize the menu so that it won’t take so much space in the screen. just click the button and scroll down to find “minimize” option.
Hi @orange-figure.
Could you please check if there are pending Windows updates in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.
If that didn’t solve your problem, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @geraltrivskiy,
Thank you very much for sending the required files,
However, for further investigation, Could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @dougw03,
You can send us the files via email at info@spacedesk.net
Seems to have worked. I was able to install version 2.1.0.1 using winget install Datronicsoft.SpacedeskDriver.Server.
Still thinking this would have been easier if I would just have copied spacedesk_driver_Win_10_64_v1067_BETA.msi into C:\Users\Alter\AppData\Local\Temp\WinGet\.
Many thanks!
Hey, I am getting this error every time I am trying to install spacedesk. The error shown is “An error has been encountered while installing spacedesk driver. Installation will be stopped. Please reboot the machine and run this setup again.” I have rebooted my machine multiple times and still has not worked. This worked before on Windows 10, but as I switched over to Windows 11 it just wouldn’t let me install spacedesk. Is there any solution?
I could not possibly agree more. I’ve created this account just to second this, It’s something I’ve searched hours for, I’ve looked into forums, drivers, settings and hardware.
Touchpad support for gestures such as pinch to zoom would make the Spacedesk experience so much more seamless for so many users.
I understand the priorities Spacedesk must address, but I implore you guys to please keep this feature in mind for the future. In the meantime, I’ll be following this awesome app closely.
Thanks guys
Thanks for confirming, @NeilBru.
Spacedesk support folks, I am curious to know if there are any USB performance tweak settings available, because the USB connection is only slightly more responsive than WiFi, which surprised me, but it could just be because I have an underpowered tablet (Leia Lume Pad with a 3D screen and stereo cameras).
There is an item ″DO NOT USE free spacedesk Viewer App without purchasing a Commercial License″ in the license policy.
Does ″free″ here mean something different from the BETA version(spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA)?
//Thank you for providing a great app
Yes, this configuration (spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA) can be used for free until it will expire. No matter if business or private use. Expiry date of free spacedesk versions is always shown in spacedesk Driver Console (December 2024 for this configuration).
In General:
Free spacedesk versions always have an expiry date. Paid business versions do not expire.
After the expiry date, spacedesk free versions will still work. However they will not show any colors on the screen any more. They will look like an ancient Black and White Television.
I want to try spacedesk at my company. Referring to licensing, can spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA linked to spacedesk.net be used for free by companies? Can I use the BETA version, which is not an app from the store, for free within the company?
When I initially tried to get the Windows Spacedesk application/driver to connect to the Spacedesk app on my Android tablet over USB, it simply did not work. I got the popup on my tablet asking if I wanted to transfer files, photos, or just charge, and no matter what I picked or if I just hit the Cancel button, the connection never started. The System Information section on the Spacedesk Windows application showed an error with code 10. I found nothing useful in all the other diagnostic logs.
In order to make it work properly, I had to turn on Developer Options on the Android tablet and then I needed to enable USB debugging. Once I did that, it worked like a champ, but clearly a user should not have to jump through such hoops. The tablet is running Android 10.
Hi @glockmane,
This has not been requested before. We currently have no plans for an ARM release of spacedesk UWP App, but we will consider now. Feel free to get back to us in about a month from now. At that time we might have more information already.
Hi @goodmanmsu-edu,
We’re really glad that you found a way to make it work on your side.
your concern may be possible, but rest assured we will closely monitor for any similar cases.
aside from that, your setup with spacedesk also sounds very cool! Sharing a photo of your actual setup with us would be great. With your permission, we might even feature it on our social media accounts.
Hi @jones2023,
Could you please provide more information about the issue you are experiencing? Are there any errors when uninstalling or installing? Additionally, could you send us a screenshot?
also, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @dougw03,
I see. just to be clear, were you able to reconnect after you rebooted your client machine?
Please send us the files below:
for Primary machine (you do not need an admin privilege for this) go to spacedesk Console > Diagnostics > click “Save all information” (you do not have to enable the ‘diagnostic collection’ option) > click NO on the pop-up admin privileges permission then save the output
and for your client machine, please run dxdiag.exe on your primary machine, and click “Save all information”.
You may send all output files inside a zipped folder by sending it here or by uploading the zip files in Dropbox or other file hosting services and just send us the download link.
