when i was try to connect to my laptop i got the coming error
(Dissconnected by server error
Error Code: 2-5
Error Info: 0-5
Connected time: 00:00:01)
pls i need answer
Hello, thanks for helping but the auto-connect was already disabled, I deleted the app and installed the updated version 1.0.9 and nothing changed. It always repeat the unplug sound without connecting the device. I runned that command and I’m posting the results below.
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Hey Lena,
1. I used Regedit and found the spacedeskDisplayUmode key where it belongs.
2. There are no crash files in \Temp. As far as I can tell, spacedesk haven’t crashed at all.
Hi @imtek,
Could you please try to update your Intel(R) UHD Graphics 600 graphics driver from their website.
Or via Intel Support Assistant
If the issue still persist after GPU update, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait the viewer to show the image issue), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @aslcouple
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and try to send touchscreen inputs), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @paul16,
Thanks for trying.
Next:
1. Could you please run “regedit” then navigate to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDF\Services
then check if you can find “spacedeskDisplayUmode” key.
If you cannot find it could you please add it, just right-click the Services -> New -> Key then type “spacedeskDisplayUmode”.
2. Please also send us these app crash dump file/s if it’s available:
C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C31.tmp.dmp
C:\ProgramData\Microsoft\Windows\WER\Temp\WERFDFD.tmp.dmp
Note: ProgramData folder is hidden by default, if you cannot find it in C:\ directory, just click the View tab of the File explorer, then check the “Hidden items” check box.
Hi @yusuf,
Could you please run devmgmt.msc then check on device manager if spacedesk Graphics Adapter (underneath Display adapters) has error or disabled?
Maybe send a screenshot of the spacedesk Graphics Adapter in device manager.
Then to further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
The graphics hardware is an intel UHD Graphics 600
Secondary machine 1: Linux over ethernet
Secondary machine 2: Android over wifi
dxdiag.txt file is attached.
Many thanks for your help.
John
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Hi, I just had to offer my feedback for this great application.
Even though I’m all Windows 10, I use the Windows 7 client on my two Windows 10 side PCs on either end of my main workstation. It runs all day and in fact its funny, I can log into my grafana and see exactly when I take lunch by looking at the bandwith on my switchports.
I thought, hey these are Windows 10, I see there is a Windows 10 native app. So I tried it, but after 10 or 15 minutes, the viewers go black (to sleep), and I wiggle the mouse and I have to unlock them. This does not happen with the Windows 7 app.
Therefore I will continue to just use the Windows 7 viewer on Windows 10.
Yes, they are connected on the same network. I tried to ping the IP address and the computers are probably not mutually reachable wrote it: 4 sent 0 received 4 lost ( loss 100% ) Otherwise the main PC is connected via Ethernet (cable) and the other computer via Wifi to the same router I tried even wired connection of the device to each other via cabel ethernet.
Thankyou.
Hi @martinnitro,
Are both primary and secondary machine connected on the same local area network?
Can you try to ping the IP address of primary machine from your secondary machine (and vice versa) to check if both machines are reachable to each other.
Just run Command Prompt then type the command: ping 192.168.x.x
then check if it will receive a reply from the other machine
By the way, can you also tell us the current network connection type on both machine (wired/wireless/USB tethering/WiFi Direct)?
Hi @imtek,
Thanks for sending the screenshot. It’s the first time we saw this kind of issue.
Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Could you also please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.
Hi @paul16,
Thanks for the feedback.
Could you please try this one:
– on device manager, while spacedesk Graphics Adapter has Code 31 please right-click uninstall the device
– run spacedesk MSI installer then click the Repair button
– try again with spacedesk, and check if the issue still persist
By the way, is this the first time you install and try spacedesk?
Hello i have a problem and i don´t know how to fix it. I downloaded space desk server on my main PC Win.10 x64 and my secondary Laptop
( space desk Viewer) win.7 x32. I have the latest driver versions for my GPU and I still can´t find my main PC on my laptop and I can´t start screening monitors. I tryed set IPadress mannualy but it still looking for computer so it didn’t work either. I can´t see computer in app on my androide phone too. But before half year I used space desk seamlessly . I have shutdowned all firewall and antivirus.
Thankyou very much. 🙂
Hi @cant94,
Using spacedesk Windows Viewer from Microsoft Store, you cannot select a custom resolution bigger than the machine’s native resolution.
However, using the desktop version of spacedesk Windows Viewer (v0.9.30 for Windows 7) downloadable from website, you can set a custom resolution up to 4096×2160.
Please keep in mind that when using the desktop version of the viewer app, some features are not updated anymore compared to features in Microsoft Store version.
Hi @paul16,
Thanks for sending the requested logs.
We are currently analyzing it.
Yes, the Code 31 error in our spacedesk driver in device manager was the cause of display off status upon connect.
Could you please try the steps below:
– uninstall spacedesk completely then reboot your primary machine
– open device manager
– click View tab -> Devices by Connection and Show hidden devices
– check on the device list if you can find any hidden spacedesk devices or Unknown devices then just right-click uninstall the device, if you find any.
After the steps above, please try to reinstall spacedesk driver then try again.
Please also check and install any pending Windows update on your settings.
Hey Lea,
thanks for your support. Yes i’m using v1.0.9.
The secondary is telling me, that it is connected, but with display off. So there is nothing special to wait for.
I used the debugger like discribed. In addition I restarted the driver in the device-manager while step 5 (with no changes at all, still error code 31).
Hope i’ve done it right.
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So, I have no idea so far, but it seems like some of 3d games doesn’t work with spacedesk…
I mean like some of those games are running fine and other not :s
Killing Floor 2 (TRIPWARE INTERACTIVE) ok
The Secret World Legends (FUNCOM) ok
Resident Evil 2 Remake (CAPCOM) ok
Play Club (Illusion) ok
Chronicles of Valkiria (SEGA) partly
the game exe ok, the launcher nok
The Witcher 3 (CD Project RED) nok
Left 4 Dead (Valve) nok
Anybody have got an ideas how to fix rest of games?
PS: So those nok games giving an error, like they do not recognizing the display, the driver, or smartphone some thing similar to this… Another time games are working, but still spacedesk not receiving every frame, so it around 1 frame for 5-10 seconds, very slow, mostly freezes. Usually freaks cpu, and my machine automatically rebooting itself.
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This topic was modified 2 years, 10 months ago by
HeadCloser.
Hi @paul16,
Did you try our most recent spacedesk Driver v1.0.9?
If the problem still persist with the latest version, could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
By the way, I have updated Spacedesk Server to 1.0.9.
Best wishes!
Hi,@spacedeskLea
I have updated my graphics driver and WLAN driver, either on my laptop (Lenovo laptop with AMD graphics) or on my Surface GO2 (Intel UHD 615 graphics). However the problem remains…
By the way, I found wired connection is OK.(。_。) (through network cable, but not usb cable)
Thanks！
Thank you for the response.
I will be updating this post once I have the results of the newer version of Winlock pro and that way you can have the information in your database. The update will be within 2-4 weeks because it takes time to be sure and accurate.
I have had Winlock for over one year and it did cause some issues with the older versions of the Spacedesk server. So I am not sure why it started happening more frequently with the more recent updates. It could be related to a recent Windows update that changed something in Windows explorer.
The current Winlock Pro version is 6.22 released in 2014.
The new one I will be testing with is version 8.47, released in 2021
Hello Support-Team,
I already searched the toubleshooting page but could not find something similar.
The connection between Primary (PC) and Secondary (IOS) works fine, but without working display. I found an error code 31 in device Manager which seems to cause the problem.
Here is a list of things I already checked:
– Win10 and GPU-Driver(RTX 2070) are latest versions
– Restarted Primary in device-manager and reinstalled spacedesk
– Tested on second IOS, same result
– No splashtop, duet, vpn or similar installed
– Firewalls do not block Spacedesk
Hope you have an idea what causes the problem. If you need anything else, pls let me know.
DXDiag is of course in attachement
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Yes, I am using the latest version – v1.0.42
Understood that this issue is not common. Let me just use the guided access for now as a workaround.
Thanks.
Do you need any other actions from my side to trigger this?
I’m not sure. This minor issue seems difficult to troubleshoot on our side if we cannot reproduce it.
This is the scenario where the viewer is not failing in any type of functionality, it’s just not auto-hiding the home bar.
Since it’s only happening on your device (no other users so far is reporting this issue), maybe the cause of the issue is only somewhere in the settings of your device.
By the way, what is the current version of spacedesk iOS viewer app on your device? Is it the latest version 1.0.42?
Hi somnus7,
I’m not sure if enabling the iOS device’s Settings -> Privacy -> Analytics & Improvements -> “Share With App Developers” will help.
We only tell our user to enable this for application crash issue so our developer can receive the app logs.
By the way, what is the current version of spacedesk iOS viewer app on your device? Is it the latest version 1.0.42?
Hi @tihiron,
You can get the older spaacedesk driver v0.9.43 here.
Hi @aoneter12,
Does this issue started to happen right after you install spacedesk on your machine?
Hi @myron,
Please try our most recent spacedesk Driver v1.0.8 from our website https://forum.spacedesk.net.
Then let us know if the the same issue persist.
Hi @aoneter12,
Did you already check the custom resolution list on the viewer settings?
What is your viewer app type? Android/iOS/Windows?
Hello,
When I run spacedesk on both windows 10 and my android phone, I can share my screen on my android phone BUT Windows don’t see it as a second screen (i.e. when I ask windows to detect second screen (my android phone), windows tells me it doesn’t see other screen (see screenshot attached) , whereas I can see the duplicated screen on my phone
So I can’t use the extended screen option, only the duplicated screen
Does somebody sees what could be the problem ?
Thanks !
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The resolution set is 1024×768, which is extremely zoomed in and does not look very nice. However, when I go to change the resolution, the box is grayed out and will not let me click on it. Is there any way to fix this issue?
I purchased a new computer in August 2020, and until about a week ago I had no issue with the computer going idle after 15 minutes of being AFK; the monitors dimmed and turned off, my Razer keyboard and mouse turned off their RGB lighting, and all was well. Now, though, none of that happens anymore and I cannot figure out why.
Hello.
I’m trying to install spacedesk, but it says “An earlier version of spacedesk is already installed. Continue and Update spacedesk windows driver?” And when I press NEXT it says I need “spacedesk_driver_Win_10_64_v9403_BETA.msi” ..
I don’t have that file, so I need help.
I’m sorry, but thank you.
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Hi,
I’ve been asked to look at an install running over 15 screens (1080p).
Is there anyone running anything like that who wouldn’t mind sharing their experiences with me?
I was only able to test over 5 screens before I ran out of test kit.
Thanks.
I’ve not managed to nail exactly what’s causing the issue, but several times now when I’ve ended up using an Acer Tablet as a second screen and I’m using the 1.07 server.
The latest issue was that the second display on the Acer Tablet is showing the last image and all input and output is frozen on the screen. Actually, it’s just the static desktop, but I can’t move the mouse pointer into the second screen and the touch input is not responsive. I ended the server program and the Acer tablet didn’t notice that the server had gone off-line.
I could end the Android app and the second screen session normally. No error messages were shown.
If and when this happens again, and it will happen again, just don’t know when, is there a way where I can catch a snapshot of the state of the server on the Windows machine and a snapshot of the state of the app to send to you for investigation.
Is there a watchdog routine on the server and or Android app that would detect if either side malfunctions and if there is, to try capture diagnostic information?
splashtop wired XDisplay virtual display driver can be uninstalled and installed in their “Advanced” menu option.
Then splashtop wired XDisplay cannot do Windows Desktop Extension any more (only Desktop Duplication / Mirroring).
Then splashtop wired XDisplay can coexist with spacedesk.
Currently splashtop wired XDisplay installs TWO virtual display drivers:
OLD: WDDM Filter Hook Driver (for Windows 10 1511 which is not even supported by Microsoft any more!)
NEW: WDDM IddCx Indirect Display Driver (for Windows 10 1607 and above)
If splashtop only removed their OLD unused virtual display driver (WDDM Filter Hook).
Then wired XDisplay could perfectly coexist with spacedesk and even do Windows Desktop Extension.
splashtop users – please tell them! Send them the link to this thread…
Thanks for your prompt reply!
My iPad model is A1980 and version is 14.7.1
Hi @viviane,
I assume your spacedesk is connected over WiFi network, is that correct?
Routers can cause lags and latency. Bypassing them always improves performance. Configure Windows PC or Android device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering achieves the same result.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual
By the way, does the BSOD upon settings OFF still happening on latest spacedesk version 1.0.8?
Hi,
I installed spacedesk this morning and it worked perfectly, but when i tried opening it again an error popped up and i couldn’t run the software correctly.
I’ll pin the screen error here: https://prnt.sc/1hm92ex
Ok, the troubleshooter worked, and I was able to install 1.0.8
I now have network issues that are on my end, not your end. I just need to reconfigure my network. I’ll get back to you to confirm that 1.0.8 works with the latest Nvidia driver
Thanks!
Open Control Panel > Mouse > Pointer Options. Uncheck Hide pointer while typing and see if it makes the official site problem go away. Press one of these key combinations and see if te get the pointer back – Fn+F3, Fn+F5, Fn+F9, Fn+F11.
Hi, @spacedesk Lea
I have updated my windows10 to the latest. And here is the Dxdiag report.
Thanks!!
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Hi @viviane,
The BSOD occurred when I tried to change Settings in the driver window (primary machine).
Is it in the display settings window? Or spacedesk server menu settings?
Can you specify which settings exactly are you trying to change?
After installing the driver the Win10 starting Menu stopped working. I had to reboot the computer.
Is it consistently happening? Or only after installation?
It seems like a window explorer is crashing or hanging.. To verify, when it happens again please open the task manager then find the Windows Explorer, right-click -> Restart it. Then try again to click/open the Windows start button.
Please try the Install/Uninstall troubleshooter program from the Microsoft Fix article *just click the link*.
Once you are in the Microsoft Fix article, just click the “Download troubleshooter” button, and it will download the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, run it and select “Uninstalling”, if spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.
spacedesk_driver_Win_10_64_v107_BETA.msi:{4C833146-47C8-4A9C-B4B2-0D35B7BE5F81}
Hi @fred,
it seems that the viewer is continuously trying to reconnect despite the possible error occurring on your primary machine upon connection attempt.
Could you please check if the auto-reconnect is enabled on your iOS viewer app, then disable it and try again to connect. Then let us know if it gives any error code/info with connection time.
Then also check if there’s an error notification on your primary machine upon connection attempt.
For further analysis, could you also please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.
By the way, please update to most recent spacedesk Driver v1.0.8 available on our website.
Hi @jland0001,
For further analysis, please send us the following:
– screenshot showing the color issue
– dxdiag.txt of your primary machine (just run dxdiag.exe on your primary machine, click “Save All Information”, then save the output file (dxdiag.txt)
Hello, I have an iPad 2017 full updated and when I tap on my automatically found PC IP address to connect, it shows this text: “Connected, display off” or somethings like this. At the same time as I do that, my PC does the unplug sound every “n” seconds and all the times it does that my resolution change or my monitor shut down. I don’t support Miracast cause I don’t have Wireless module, so I’m obviously trying to connect them with my iPad connected to the USB port.
Thanks for the help.
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I have Windows 10 Pro and connect to two Sony Bravia TV’s that have Android OS. When I connect TV’s using Spacedesk, the image that is “mirrored” on the two TV’s are washed out. I have tried several changes in the TV settings but nothing seems to help. Any suggestions?
It works, but the pen is laggy. After installing the driver the Win10 starting Menu stopped working. I had to reboot the computer.
