BIG Problem with installation/uninstallation

[a_mad_denial]

I am unable to uninstall the 1.0.7 version because Windows doesn’t recognise it as a valid installer.

Please see attachment for message.

I tried installing 1.0.8 and it wouldn’t install because of the previous version. I then tried to uninstall the previous version and had this pop up.

WTF

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[spacedesk Lea]

Hi @a_mad_denial,
please try the following:
– use v1.0.7 installer available here to uninstall the current version on your machine
– try the Troubleshooting Uninstall – Step 2:Try Microsoft Fix chapter in our user manual
If problem still persist, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

• This reply was modified 2 years, 9 months ago by spacedesk Lea.
• This reply was modified 2 years, 9 months ago by spacedesk Lea.

[a_mad_denial]

Hi Lea,

I get the exact same message when I tried to use the 1.0.7 .msi file.

I’ll try the other things you mentioned and see how things go.

[a_mad_denial]

I can’t do these steps because I have no idea what the fuck Microsoft Fix is and I can’t find it anywhere.

[spacedesk Lea]

Please try the Install/Uninstall troubleshooter program from the Microsoft Fix article *just click the link*.
Once you are in the Microsoft Fix article, just click the “Download troubleshooter” button, and it will download the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, run it and select “Uninstalling”, if spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.

spacedesk_driver_Win_10_64_v107_BETA.msi:{4C833146-47C8-4A9C-B4B2-0D35B7BE5F81}

• This reply was modified 2 years, 9 months ago by spacedesk Lea.

[a_mad_denial]

Ok, the troubleshooter worked, and I was able to install 1.0.8

I now have network issues that are on my end, not your end. I just need to reconfigure my network. I’ll get back to you to confirm that 1.0.8 works with the latest Nvidia driver

Thanks!

[spacedesk Lea]

Thanks for the info.
Looking forward to your feedback.

[Author]

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