Search Results for '1'

[spacedesk Nicole]

Hi @christmas,

Please update to spacedesk Driver v2.1.19.
If the problem still persists, please send us again the diagnostic info (same steps mentioned above).

[spacedesk Nicole]

Hi @jstrong20,

Please update to spacedesk Driver v2.1.19.

If the problem still persists, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– reproduce the issue by connecting the Android device
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply
OR upload to Dropbox/Google Drive/etc. and send us the link.

• This reply was modified 1 month, 1 week ago by spacedesk Nicole.
• This reply was modified 1 month, 1 week ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @hgknn, @kk_lag,

potential fix for this issue has been released.
Please update to spacedesk Driver v2.1.19.

@hgknn
thank you very much for testing.
We reverted v2.1.18 yesterday.
Please try again with v2.1.19.

Looking forward to your feedback.

• This reply was modified 1 month, 1 week ago by spacedesk Nicole.

[HGKnn]

Thank you very much, this issue was solved in v2.1.18, my G304 and GPW 2 did not have the previous failure, by the way, in the previous version, when connecting my Logitech mouse and then plugging in the USB cable to the Android device, the Android device would not automatically jump to spacedesk, and now this issue has also been solved, thank you very much.

[jstrong20]

Hello,
Like many others in this forum I am unable to get my Win 11 laptop to recognize a spacedesk display screen when using USB. I’ve tried everything that has been suggested in this forum with no success. The only other symptom I can identify is when the tablet is connected and USB cable selected and server is ON, the Android Accessory Interface listed under Other Devices in the Device Manager is showing an error and says there’s no driver. I’ve attempted to update this driver but it hasn’t worked.
Any help would be greatly appreciated.
I’ve attached debug logs recorded while testing the connection.

[spacedesk Nicole]

Hi @amiga,

for clarification of the spacedesk viewer app settings:
if only “Use native android device resolution” option is checked
and
“Use custom resolution” option is unchecked,
then the resolution is only 1920×1080?

What is the model and Android version of the smart TV?

[spacedesk Lea]

Hi @syer10,
For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the update problem (with mouse artifacts)
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click NO)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[christmas]

I tried to reinstall the application (on OC and Android Phone) with no result, I tried with different cables, also doesn’t work. I put a link to Google Drive with a diagnostic zip https://drive.google.com/file/d/1QBZk3Q7pqiWeVaA73CCqJlN9sij1NIVa/view?usp=sharing

• This reply was modified 1 month, 1 week ago by christmas.
• This reply was modified 1 month, 1 week ago by christmas.
• This reply was modified 1 month, 1 week ago by christmas.

[KFbtw]

Hi,
i’ve already disable the “10-bit Pixel Format” and it still doesn’t work.

[amiga]

I have a smart TV, and the resolution of the screen is 3840×2160. The spacedesk viewer recognized its native resolution as 1920×1080. When I configure setting->resolution->choose custom resolution and modify it to 3840×2160, it prompts it can’t be bigger than the native resolution.
I think that spacedesk viewer on TV can’t get the right resolution.
What should I do now?

[spacedesk Lea]

Hi @syer10,

Maybe it’s just a delayed update since you are using a high quality setting?
Have you already tried to wait for a while and check if the text will eventually update?

If your tablet is Android or iOS, you might want to try connecting over native USB cable.
You can enable it via spacedesk Driver Console -> Communication Interfaces.

• This reply was modified 1 month, 2 weeks ago by spacedesk Lea.

[spacedesk Nicole]

Hi @kfbtw,

it seems that you have an AMD Radeon graphics adapter.
Please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings.
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.
After that, please try again with spacedesk.

[Syer10]

I use Spacedesk to play text-based games on my tablet over my network. I have my second screen mirroring to my tablet using Spacedesk.

I am having a issue with Spacedesk where the text doesn’t change to the new text properly on the tablet. Since only the textbox in the game is changing I think it might be a display change sensitivity issue.

Here are some settings I use:
Mode: Network
PC Connection: Gigabit Ethernet
Tablet Connection: Wi-fi 6 5Ghz
Custom resolution: 1280 x 720
Image quality: 100%
Encoding color depth: High, YUV 4.4.4
Custom FPS: 30
Rendering Color Depth: 24 bit

[jamesson]

I’m using a laptop as a second screen. I can use the laptop’s keyboard on the computer. It’s very good because I don’t need to use the keyboard on the computer, and it saves space on my desk. However, there is no sound on the laptop. I can use a headset normally connected to the PC (server), but I can’t use the sound on the laptop (client).

The Windows 7 version on the laptop (server) has sound enabled and it works normally. But in the latest version for Windows 10/11, the sound is also enabled in the control panel, but it doesn’t appear to be activated in Windows. I only don’t use the Windows 7 version because it is quite unstable on my laptop. It stops responding and closes on its own frequently. The latest version is more stable. However, without sound.

[inertia]

I am using Windows 11 and the 0.0.33.0 Windows 11 viewer.

I use Tailscale VPN to create a mesh network, but am only using Spacedesk locally between my main machine and laptop.

The viewer correctly detects the server but is reporting the IP of another Tailscale node and not the node where the server is sitting.

If I open the server settings, it lists the correct Tailscale IP that the server listens on and I can manually type in this IP to connect to the server from the viewer.

This is an ok workaround but I constantly have to look up what the IP is. I have a terrible memory and always have to go to the server and check the IP.

In the enclosed picture, you can see that the viewer reports 192.168.0.4 as the IP the server exists on but this is incorrect. It is not even the local IP of the machine outwith the Tailscale network.

The second IP is the manual connection I have to create.

Attachments:

You must be logged in to view attached files.

[singlelair]

This is another Diagnostic, I’ve got 3 crashes during this test, the last crash happend just befor stopping the Diagnostic Collection.
https://drive.google.com/file/d/1uKUBoifGcbM3wj8FQglnrs44Kh80wldX/view?usp=sharing

[OzeCam]

Nicole,

Attached is SpaceDesk debug information as requested.

The data was collected after Windows 11 server restart, then:
* Enabled SpaceDesk Diagnostic Collection
* Connected iPad slave via USB cable
* Used iPad touchscreen to open Windows 11 server Control Panel
* Removed Datronicsoft_Spacedesk_Mouse device – resulting in Notebook PC touchpad “re-enabled”
* Open Chrome browser and dragged windows between extended desktop screens
* Disabled SpaceDesk Diagnostic Collection => Save All Information => compressed and attached.

Attachments:

You must be logged in to view attached files.

[singlelair]

Here are results
https://drive.google.com/file/d/18z89N5RR1NwnSc40rpuDvNi5m6494ACQ/view?usp=sharing

• This reply was modified 1 month, 2 weeks ago by singlelair.

[OzeCam]

Hi There,

I’m experiencing a problem using an iPad Pro Gen3 as a SpaceDesk slave connecting to a Windows 11 Notebook PC in desktop extension mode. Typically, the iPad is being connected via a USB cable – but this problem also occurs over a WLAN connect too.

The problem occurs when the iPad slave connects, the touchpad mouse on the Windows 11 Notebook server stops working. As soon as the iPad slave is disconnected, the notebook’s touchpad mouse operates normally again.

(The notebook’s keyboard continues to work when the iPad slave is connected – only the mouse function is adversely affected.)

I’ve noticed when the iPad slave is connected, SpaceDesk loads 2x new “Input Devices” on the Windows 11 notebook. These devices appear in the notebook’s control panel as:
• DATRONICSOFT_SPACEDESK_MOUSE
• HID Keyboard Device

(See screen shot “2024-05-06 215323 – Devices with iPad Connected.png”.)

These devices are NOT present when the Notebook PC is initially booted, and are disabled / removed when the iPad Slave is disconnected.

(See screen shot “2024-05-06 214612 – Devices w-o iPad.png”.)

It seems SpaceDesk loads these devices regardless of the “Input Devices” settings configured on the iPad slave. I’ve tried various settings on the iPad slave, including “Touchscreen” and “Keyboard” being enabled & disabled.

(The iPad slave was configured with “Keyboard” disabled while capturing the screenshots provide – yet the HID Keyboard Device is still being loaded. This is not a concern to me for the moment as the Notebook PC’s keyboard operates correctly – but I do worry if loading this device could cause future problems.)

The currently temporary work-around to this problem is to the enable “Touchscreen” on the iPad slave, and disable “Keyboard” and “Pen”. Then after the iPad slave connects, use the iPad touchscreen mouse control to open the Windows 11 control panel, and remove the DATRONICSOFT_SPACEDESK_MOUSE device via the hamburger menu to it’s right.

(See screen shot “2024-05-06 215501 – Devices after Datronicsoft_Spacedesk_Mouse Deleted.png”.)

Deleting this mouse device restores normal operation of the Notebook PC’s touchpad mouse straight away, and consistantly. It’s a “painful” operation because using the iPad touchscreen to control the Windows 11 notebook is clumsy – but at least it means SpaceDesk can be used.

Overall I like using SpaceDesk to extend my Windows desktop to the iPad as a second screen – and can also see other use benefits for SpaceDesk. I’m an IT Consultant focused on large corporate solutions and would like to recommend SpaceDesk to several organisations which could result in 1,000’s of license sales – but I can’t make such a recommendation until this problem is fixed.

Please advise how to permanently resolve this problem?

Regards, OzeCam.

[singlelair]

iPad mini 6, ios 17.4.1 (as well as privious ios 16) usb tipe C connection with original and custom cables.
WIFI Display works fine and neve crash, but it uses to much of network channel, so I can’t stream to twitch in high quality with WIFI display conection.
USB conection fails in a couple of minutes after I start playing game(Helldivers2), without the game it also works fine.
I checked all incompatible software, reinstalled apps on windows and iPad, tried different windows and game window settings. nothing helps to stop crashing. Even if the game works in background the iOS app gets closed in a few minutes.
pc specs
-Windows: -11pro 23H2
-Graphics: -RTX4080s
-CPU: -Ryzen 7800X3D
-MB: -MSI MAG B650M MORTAR WIFI

• This topic was modified 1 month, 3 weeks ago by singlelair.

[MgPapan]

When I run this app & connect to Android smartphone via USB Tethering, the connection is often suddenly lost and the Kernel Security Check Failure BSOD appears.
I’m using this app since April 22 and this problem appears frequently.
I look forward to the fix and the cause of the problem.

My PC:
Intel Core i3-4370
Intel HD Graphics 4600
ASRock H81m-HDS
8Gb RAM
Windows 10 Pro 22H2
Spacedesk Windows 2.1.16
Spacedesk Android 2.1.6

[fael097]

So tilt doesn’t work?

I’m on ipad 10th gen with apple pencil 1st gen and pressure works fine on pc and photoshop, but tilt doesn’t. I even downloaded Krita for testing the pencil, and it doesn’t register any tilt.

[spacedesk Lea]

Hi @jon,
For the client settings of your phone device, can you please try something like this:
Size (Width:Height) = 1080 : 800
Position (X;Y) = 2700, 0
Rotation Angle = 270

If it shows a reasonable screen image, then you can adjust from there..

• This reply was modified 1 month, 3 weeks ago by spacedesk Lea.
• This reply was modified 1 month, 3 weeks ago by spacedesk Lea.

[spacedesk Lea]

Hi @abossart,
Initiating the spacedesk connection from the server side (Laptop to iPad) is currently not in our plans.
In any case, even if this feature is implemented in spacedesk, I don’t think it will help you with your current situation.
Probably, the outgoing connection from your Windows 11 laptop will also be detected and blocked by your company’s firewall.

How about establishing a Mobile Hotspot/WiFi Direct network in your Windows 11 laptop?
We cannot guarantee that it will help, but maybe you can quickly try.
Please check the chapter Use Wifi Direct / Wifi Hotspot / Wifi Access Point in the spacedesk documentation –
https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html.

[jsmasterson]

Hey man,

Pritom L7 tablets, 2gs ram 32g storage.
It works just as intended for about 5 seconds, no lag then all the sudden, it has a heart attack and slows to a crawl. would the DVM allocation have anything to do with it, its a brand new 8g 256g GMTec mini designed for multiple monitor interface its got 4 3.0 ports and 2 HDMI ports.

I looked at theadvanced display setting and the dedicated video memory is only at 128gbps when I know that 2.0 USB is capable of 480gbps…Please help, its so weird and frustrating.

Is it my graphics card. how do I send you a Diognostic??

My other rig, is a micro pc build with 5 tablets connected with 2.0 USB…no lag whatsoever.

I actually got 3.0 chords for this build and as I said it works smoother than the 5 screen rig for 3 seconds……

[kimchoc]

Getting the display off message again. See incompatible CH driver. Uninstalled from w11.
Incompatible still there.
Turned off spacedesk. Restart w11. Same.
Reinstall vid driver.
Same.
Where to go from here please?

[abossart]

Hi
I could in the past perfectly use my iPad Pro as 2nd screen with my Win 11 Laptop but since my company nailed down the firewall on all company Laptops my iPad can´t connect anymore. Tried with USB cable but external USB devices are banned from access. So, I´m wondering if I could initiate the connection from Laptop-to-iPad (Spacedesk Driver Console offers the possibility to enter the IP address of my iPad) to my iPad (not the normal way from iPad-to-Laptop).
This would require a new feature in the Spacedesk Driver Console.

thank you for considering, Albert

[HGKnn]

I have regenerated all the log files and the new address is as follows
https://1drv.ms/u/c/f4428563c83edc60/EUuCu8qNjadHo3itoNy_x-YBKwuABUFIvz8f5BRvrMl4VA?e=cHlwtM

[spacedesk Christian]

Hi @dmitriy_31223,
Could you please try to switch off your Videowall settings?

[HGKnn]

I’ve uploaded my logs into my OneDrive with the link below:
https://1drv.ms/u/c/f4428563c83edc60/EbsqKjSvx59Lg3Tagi5PFVcBrPZfPOhnTbN1yI03GhW7ww?e=SIpm5b

[spacedesk Christian]

Hi @dmitriy_31223,
Do you have both latest spacedesk Driver and viewer?
What secondary machine are you using? (Android/iOS/Windows)?
What connection type? (Wifi/USB)?
Have you tried all of our suggestions on our previous replies?

[HGKnn]

Since the size limit of the uploaded file on the website is 512kb, the compressed package will be sent in the form of two compressed volumes, here is the first one, and I will upload the second compressed volume below

[HGKnn]

Hi, I have the same problem, and this problem has been bothering me for a while, first of all this problem affects all Logitech mice connected wirelessly, when the system starts, this problem usually does not occur (of course I may be alone), if the wireless mouse driver is disabled or the mouse’s wireless adapter is unplugged when the system is running and spacedesk is working, then the above problem will occur, but at this time the Logitech mouse connected by wired will not receive the effect, in Logitech On the Lightspeed Receiver events page, we can get the following error reports:

The device USBVID_046D&PID_C5476&3af0f9ce&0&14 has a problem booting.
Driver name: oem55.inf
Class GUID: {88bae032-5a81-49f0-bc3d-a4ff138216d6}
Service: USBCCGP
Low-level filterer: spacedeskDriverAndroidControl vhf l
High-level screening procedure:
Question: 0x0
Issue Status: 0xC00000E5

Of course, if you want to reproduce the problem, it’s very simple, the log file is in the attachment I uploaded, when the system is working fine and making sure that the spacedesk driver is running, at this point disconnect the wireless adapter of the Logitech mouse, and then plug it back in, the problem can be perfectly reproduced, then I connect the mouse with a wire, and turn off the log collection, and the mouse will not have a problem.

Because of the language problem, here I can only use Bing Translator for problem feedback, if there are any questions, you can ask further questions, and finally please trouble to solve this problem, please.

[Ksenit]

I tried this method but the connection is still lost within 1-2 minutes

[spacedesk Christian]

Hi @ksenit
This is an expected behavior for Android viewer app, but a workaround can be done by setting the ‘Connection loss delay’ in the spacedesk Console to -1. This will not unplug your secondary machine and will resume its connection when the app becomes active again.

[spacedesk Christian]

Hi @ricardo,
Could you please answer the following quetions:
-What viewer are you using? (Windows 10 viewer/windows 7 viewer)?
-What is the secondary and primary machine in your set up? (e.g the new laptop is used as secondary/client)
-Could you please try dragging a window (e.g chrome or file explorer) from the primary to secondary machine?

[Ksenit]

When I minimize Spacedesk, after 1-2 minutes the connection is lost. The same thing happens when I lock the second device.
I use Samsung Galaxy Tab S 9 Fe Plus as a secondary device. I turned off battery optimization for the application

Maybe I missed something in the setup?

[P78]

Ahh okey. I didn’t assume you can launch two are more clients on that secondary machine.

So now I can attach my 2 monitors from my secondary PC and I am seeing total of 5 monitors on my main PC which is exactly what I wanted.

Now having that sorted I am still a bit confused as to how Spacedesk determins which monitor to associate with which client.

What I am using that 5 setup is for Microsoft Flight Simulator. 3 monitors of PC1 makes my main view (more or less “through the windshield view”). And that attached 2 monitors are located underneath that main 3 and serves as “dashboard” (all gauges etc)

And my first scenario was I put the window of firstly opened spacedesk client on PC2’s monitor #1.
Then I put the widow of second opened spacedesk client on PC2’s monitor #2.

Then I connected that first client (it was assigned as monitor Id4 to my PC1)
Then I connected that second client (it was assigned as monitor Id5 to my PC1)
And then I setup additional MSFS windows and put then in apropriate monitors.

And then second scenario when I simply run two clients that I put on second monitor of PC2 and from there I started to connect to the server.
And what happened it just connect thouse monitors in revers order and when I run Microsoft Flight Simulator the MSFS window previously displayed on monitor Id4 went to Id5 and vice versa with second monitor.

So is any way of like connecting thouse clients in such a way that always they will be connected as I expected or it is needed to always pay extra attension when connecting clients and do it always in given order ?

[jamesson]

I’m having exactly the same problem. I use WIndows 11. and I use my laptop as a second screen.
The laptop’s sound has this same type of audio distortion. I tested it on an Android tablet and the sound is perfect. but not in the windows version.. I have the most recent versions of spacedesk installed on my PC and my laptop

[P78]

The use-case is as follows.
1. I have my main PC1 computer with 3 monitors (3 x 27′)
2. I have my second PC2 computer with 2 monitors (2 x 15,6′ touchscreens)

On PC1 I have installed Spacedesk server.
On PC2 I have installed Spacedesk client.

I want to connect both PC2\s monitors to my main PC1 machinne in such a way that on PC1 I would be able to see 5 monitors.

Right now I don’t see such a possibility as it seems that only one monitor from secondary PC (PC2) can be attached through Spacedesk.

Maybe I am missing something ?

So is my use-case possible with Spacedesk?

[josh3736]

Can confirm it happens in version 2.1.16 too.

[josh3736]

If my laptop goes to sleep while a Spacedesk screen is active, upon resuming, a loop of “Connection lost” / re-established notifications are fired constantly, grinding the entire system to a crawl. The only way to stop the notifications is to use Task Manager to kill spacedeskServiceTray.exe.

The actual display itself seems to be fine; the client screen works normally and it doesn’t seem like it’s disconnecting.

Occurs on version 2.1.13. I just noticed there’s an update available; I’ll install and see if that helps.

[jsmasterson]

I have a wired connection with 40gbps usbc chords, going to 3 tablets and the lag time is 4 seconds long……the WIFI connection is faster but still laggy, and nobody like lag, so I used wired for the reliability. The PC has 8g 128 g interface and is made for muiti monitor setups. Could it be the tablets not being powerful enough to produce the desktop PC????? The wireless connection is way faster but I dont want any LAG…my other setup works perfectly.

PLEASE HELP

THANKS
-James

[sh4dow]

Thanks everybody, it does work like that!

But I would suggest to…
1. check whether somebody attempts to use this feature with a business license. And if they do, tell them in the notification that they have to enable password protection.
2. question whether you’re really providing security here. Because an attacker who manages to get a spacedesk connection can simply use the software keyboard.

[jahunterco]

I am having a similar issue with a direct usb cable connection betwen my kindle fire HD10 and a Lenovo Yoga Laptop.

[jon]

sorry for seeing your replies just now. i’ve done what you guys said but i still can’t rotate the phone screen. if i enable “rotate primary machine’s screen by client rotation” on the phone, it show the screen with black bars on the side and the image is stretched. if i rotate the screen from the pc client by -180° the image on the phone will show up distorted but the client reports it as being correctly portrait.

[KK_lag]

when i start computer with Android USB driver on, Logitech lightspeed receiver will display “Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)” in device manger

Close Android USB driver and reconnect receiver will solve the issue

[dougw03]

Thank you Christian – as always your support is outstanding. It was indeed a scaling issue. The challenge I now have is I use an ultra-wide with relatively low pixels per inch along with my iPad which is a very high PPI display. If I keep the Windows scaling on the iPad at 125% then everything is miniscule. Should I try running a custom resolution to workaround this? Any other ideas?

[spacedesk Christian]

Hi @dougw03,

Thank you very much. It appears that the problem is not related to spacedesk, but is instead a known scaling issue with Windows. We have also experienced this issue once even without spacedesk connected.

We found some links that contain very similar issues which might help.
1. https://answers.microsoft.com/en-us/windows/forum/all/windows-11-snipping-tool-issue-with-multiple/890cff5c-5973-4830-b45b-1055c36cb12e
2. https://answers.microsoft.com/en-us/windows/forum/all/windows-11-snip-and-sketch-tool-doesnt-cover-the/5fbe8d8f-f12c-4384-9f8d-bfe7da4fefcb?page=2

note: there is a potential solution posted as a comment in link #2 page 2. could you please try it?

• This reply was modified 2 months, 1 week ago by spacedesk Christian.

[dougw03]

Sorry try this one: https://drive.google.com/file/d/1XOw_bWyQrMT7xrMUd1Hw17fcDU2WoiWU/view?usp=sharing