Problem with installation

[endah]

Hi,
I installed spacedesk this morning and it worked perfectly, but when i tried opening it again an error popped up and i couldn’t run the software correctly.
I’ll pin the screen error here: https://prnt.sc/1hm92ex

[spacedesk Lea]

Hi @endah,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[endah]

Hi again,
I’m posting here what you asked me:

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @endah,
Thanks for sending the requested files.
But unfortunately, we can only open the dxdiag file.
The 2 setup log files are not the actual files, only a shortcut file.
Please send it again.

[Author]

Posts