Search Results for '1'

[jokysatria]

Can confirm the bug is fixed in 1.0.8. Thank you so much!
Can’t wait for pro version release so I can support spacedesk team.

[a_mad_denial]

Hi Lea,

I get the exact same message when I tried to use the 1.0.7 .msi file.

I’ll try the other things you mentioned and see how things go.

[spacedesk Lea]

Hi @johncoool,
Thanks for the info. We will try to reproduce it.
For further analysis, could you please send us the dxdiag of your Windows 8.1 machine?
Just run dxdiag.exe on your primary machine, click “Save all information” and send us the output file.
Can you also quickly try with v0.9.73 if the issue is also present. You can download it here.

[spacedesk Lea]

Hi @a_mad_denial,
please try the following:
– use v1.0.7 installer available here to uninstall the current version on your machine
– try the Troubleshooting Uninstall – Step 2:Try Microsoft Fix chapter in our user manual
If problem still persist, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

• This reply was modified 2 years, 11 months ago by spacedesk Lea.
• This reply was modified 2 years, 11 months ago by spacedesk Lea.

[a_mad_denial]

I am unable to uninstall the 1.0.7 version because Windows doesn’t recognise it as a valid installer.

Please see attachment for message.

I tried installing 1.0.8 and it wouldn’t install because of the previous version. I then tried to uninstall the previous version and had this pop up.

WTF

Attachments:

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[spacedesk Lea]

Hi @viviane,
Please try our most recent spacedesk Driver v1.0.8 available on our website https://forum.spacedesk.net.
Then let us know your feedback.

[spacedesk Lea]

Hi @jokysatria,
Please try our most recent spacedesk Driver v1.0.8 available on our website https://forum.spacedesk.net.
Then let us know if the settings menu issue is now fixed.

[red2021]

Hello spacedesk Lea, it’s working now there’s no more color issue after I disable the 10-bit pixel format.
Thank you very much!

[spacedesk Lea]

Hi @yuqi,
Are you using the most recent spacedesk Driver v1.0.7 from our website https://forum.spacedesk.net?
What is your secondary machine? Android/iOS/Windows?
For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

[yfzhao]

um, the video is too large…

Here is it:

[video src="https://github.com/yfzhao20/cloud/blob/main/4872923199bbecd883350c4b15a87a01.mp4" /]

[yfzhao]

server： v1.0.7 win10 21H2
secondary machine： surface go 2 ; v0.0.23.0; win 10 20H2

Unable to connect to server wirelessly. However my Android phone can connect server.

I think it is the bug of the app on my secondary machine…

Here is the video ↓

Looking forward to the solutions. Thanks!

• This topic was modified 2 years, 11 months ago by yfzhao.

[Dan Ratia]

I have recently been the victim of a theft of the Google account of my previous YouTube channel. I am writing to you because I saw that you were using one of my videos as a tutorial (in Spanish) on your website, which disappeared.
So, I leave right here (I was not able to find email for direct contact) the new anlce of the same video with name “Tutorial SpaceDesk Monitor Pantalla Extra Expandida PC Inalambrica Sin Cables Segundo Dispositivo”:
VIDEO
And the one on my new YouTube channel:
https://www.youtube.com/channel/UCzuS3p_EhxQZOFwTCXXQsUg
This is in case you want to update the link.
Thanks greetings.

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[spacedesk Lea]

Hi @ajwbd17,
It seems that the app being opened is located on the primary display, the current connected spacedesk viewer is still the secondary display that’s why I suggested to move the window to your viewer screen.
If it’s not easy to do, you can also try display switch (Windows logo + P hotkey maybe for several times until it switch to single output/projector mode or duplicate so that the spacedesk viewer screen will become the primary display of the laptop.

[deanhardt]

I’m still experiencing this problem and would like to pursue it. I’m running the viewer on a Samsung S7+.
my Windows machine is using Beta Version 1.0.7
Android is using v0.9.73

I’ve rebooted and I’ve explicitly run services.msc and restarted the spacedesk service. Still to no avail.

[Johncoool]

I have been using and updating Spacedesk for about 2 years so far.

I am using it between Windows 8.1 and Android Lollipop.

It was more stable a while ago at around version 0.9.44 .

The current issue now is that as soon as I connect the Windows explorer hangs and I need to restart the explorer.exe and sometimes it would keep on hanging until I stop the Spacedesk service and starting it again.

This issue showed up in the past 2 updates. I am not sure if this issue started after I did a Windows update or just from the latest Spacedesk updates. I do have over 50 programs running in the background as well but even with it, it was always more stable than it has been lately.

Spacedesk has been at Beta for a several years since it started. I assume that is because it is not easy to get it to be 100% stable. Will it always be free or is that just during the Beta testing phase? (All other similar products are not free).

Let me know if you need more information. I will most probably be downgrading it back to an older version by the end of this week.

The Graphics card is Intel.

Spacedesk an amazing program, just needs to be more stable.

• This topic was modified 2 years, 11 months ago by Johncoool.

[spacedesk Lea]

Hi @lun,
Please make sure that both primary machine and secondary devices are connected on the same local area network.
Do you maybe have VPN (Virtual Private Network) enabled?
Do you have third-party firewall software on your primary machine?

Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

For assistance, please also check troubleshooting – network connection chapters in our user manual https://spacedesk.net/user-manual.

[Viviane]

The second screen connects properly and the mouse input also works, but not the touch, neither the pen. However, the spacedesk Driver window in the primary machine (Win 10) shows “No remote connection”, and nothing happens when I try to change the “Settings” to, for instance, OFF. I receive a popup message “Dou you really want to disable…”, I choose “Yes”, but nothing changes. The tablet is connected through wi-fi hotspot, and everything is updated (NVIDIA driver 471.41)
NoPenNoTouch.

[spacedesk Lea]

Hi @virtuala,

1. Yes, current BETA version is free and has touchscreen support.
Once we release a Pro version, the free version will only support touchpad / relative touch feature as stated in our website.

2. Pro version purchase will be a one time payment only.

[Cipoci]

Hi i have an old HP Pavilion G4-1311AU laptop running the latest version of Windows 10 Pro. Recently i’ve tried to install Spacedesk on my laptop but i was experiencing an issue which is the installation process stopped and my display turned off.

I took the battery out and tried to reboot the laptop but nothing happened, the screen does’nt turned on but the machine runs.

Right before i smash my laptop with a hammer, a revelation came to my head and told me to plug out then plug in my LCD or display cable, so i stripped down my laptop and did it then now my display turned on.

What cause of my problem? What i have to do to successfully install Spacedesk on my old laptop?

Thank you

PS: Sorry for bad english.

• This topic was modified 2 years, 11 months ago by Cipoci.
• This topic was modified 2 years, 11 months ago by Cipoci.

[jokysatria]

Sorry if this is not right place to report a bug.

I have a problem that I can’t open setting/menu of spacedesk after restarting my machine. When just updated to 1.0.7, I still could open the setting. But after restarting, I can’t open it. both opening from spacedesk window or taskbar icon. Here a video that show the bug: https://u.pcloud.link/publink/show?code=XZpbXxXZPeM0Th45MajqHcvPKHJdMbIFXXwX.

Repairing installation can fix it, but the bug back again when I restart my machine. However, this not happen when 1.0.6.

I’m on Windows 10 pro 20H2 64x
Spacedesk driver beta 1.0.7

[virtuala]

Hi,
first of all, I am presently using spacedesk and I am loving it.
I have seen your intended releases of two versions: a free viewer and a viewer pro in Q3.
Now I have studied the announced features. There are two things I am curious to know:
1. at present, the viewer is free but it has a touchscreen support, doesn’t it ?. Does that mean that
the later free versions are downgrades merely capable of supporting touchpad-style functionalities ?
2. will the viewer pro be a one time purchase or one of these terrible subscriptions ?
Hope you can already share some insights.
Kind Regards, virtuala

[Mr.h]

Hello, dear developer;)

I’m a user from China. I found a problem when using it
Environment: win10 (main display, spacedesk version 1.0.7), Android (secondary display, spacedesk version 0.9.55)
There was no problem with NVIDIA driver version 27.21.14.6647, but after I upgraded to version 27.21.14.7141, I could only cast the screen on Android instead of clicking the mouse on the control installation. I don’t know if it doesn’t support the latest version of driver. I can only return NVIDIA driver version 27.21.14.6647 (solved the problem)
PS: when will the official version come out? expect
PS:The above comes from translation software

[Viviane]

I experienced exactly the same issue. Downgrading to a previous, working driver version (1.05) haven’t solved.

[Ramunas]

Same issue with the latest versions -> win10 64bit driver v1.0.7, android app v0.9.73

[spacedesk Lea]

Hi @firefall,

Thanks for sending the requested files.

The dump analysis shows a crashing Intel Graphics driver (igdkmd64.sys).
We can’t tell if it was the spacedesk driver that causes it to crash, there’s not much details in the (stack) trace.
In any case, spacedesk bugs on our Windows 7/8.1 driver will not be fixed any more.
Further improvements (e.g. bug fixing and feature implementation) on Windows 10 spacedesk driver is our priority at the moment.
If you like, you can upgrade to Window 10 and the BSOD (blue screen of death) will most likely gone.

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[Xavier0207]

Hi, I was able to use my Samsung Galaxy Tab S6 Lite S-Pen yesterday. However, the feature can not be and it prompts up the msg.

Unsupported feature on server-side
You cannot use the stylus feature with your current Windows-PC spacedesk Driver.

Thereafter, I have download and install the latest version of spacedesk v1.0.7. However, the issue remains unresolved. Please help.

[spacedesk Lea]

Hi @makesgood,
Do you have Nvidia graphics driver on your primary machine?
Is Nvidia ShadowPlay/screen recording currently active?
If yes, please disable it, reboot then try again with spacedesk.

If problem still persist, please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

[spacedesk Lea]

Hi @cody,
Seems like the uninstall issue we have on our previous installer.
Could you please try the following:
– reboot your primary machine
– delete the C:\Users\Public\spacedeskSetup.log
– open device manager, just run devmgmt.msc
– click View tab -> Devices by connection
– scroll down and find spacedesk virtual HID device
– underneath spacedesk virtual HID device, please right-click -> Uninstall device each devices (one by one)
– then uninstall spacedesk virtual HID device last
– try to uninstall spacedesk via Control Panel or original MSI installer
– reboot your primary machine then try to install the latest spacedesk version 1.0.6

[MakesGood]

Good day, I ran into such a problem, when I connect a second monitor (laptop) and throw something on it, then with a time of literally 5-10 seconds the picture will freeze, in a second 2-3, and so every 20-30 seconds. Before reinstalling windows, everything was fine, I don’t know what to do.

[cody]

Hello, I’m using windows 10 where I had spacedesk installed for a long time. Recently I created a new windows user and I wanted to use spacedesk there too. But I couldn’t and I couldn’t install spacedesk either so I tried uninstalling it from the main account. When I didn’t succeed I deleted the second windows account and went to reinstall spacedesk on the primary account.
spacedesk Windows DRIVER Setup gives a message that there’s already a version installed and asks if I would like to update it. Then it proceeds to get stuck. The driver doesn’t install. Is there anything that I can do?

[Downed_Aviator]

I have two 10 inch Android tablets connected via WiFi Direct. This works great, but on one tablet as soon as I touch the screen the Windows desktop pointer disappears. Everything functions correctly apart from that, I can use my finger to move and select items as normal, just with no visible Windows mouse pointer. The pointer functions correctly on the other tablet.

This seems to happen after I connect a second tablet, the pointer will function normally on the last connected tablet and stops working on the first one. I am not sure exactly at which point this happens but it seems related to start order.

It is not a problem restricted to one particular tablet, I can get the pointer to work on either of them depending on which one I connect first.

Both tablets are the same make, model, and software versions, and I cannot find any difference in any of their settings.

[benedict]

Hello all,

maybe spacedesk is not intended for this, but I was hoping to find a more comfortable replacement for the standard Miracast screen transmission.

Miracast let me use the full display of the attached Win10 tablet as desktop. It’s just like using an external monitor.

spacedesk VIEWER is always displayed as window on the desktop of the attached Win10 tablet. Maximizing VIEWER results in a maximized windo and not in full screen. I can hide system tray. Then the spacedesk VIEWER window gets more space and resizes. But there’s still the spacedesk VIEWER title bar. How could I get rid of this title bar? With title bar there is a useless space right and left of the spacedesk VIEWER window. I guess if there will be no title bar, I will get the whole tablet screen as display – just like an external monitor…

Maybe there’s a hidden setting or I oversee something.
Hopefully someone knows a solution to my requirement.

Thanks in advance!

[FireFall]

When I try to connect to primary machine(Windows 8.1) from secondary device(Windows 7), primary machine crashes.

– Primary machines’s Graphics adapter: Intel HD Graphics 3000, NVIDIA NVS 4200M
– Network connection type: Wi-fi

[spacedesk Lea]

Hi @mrjtrix
Our developer is currently fixing various bugs in our current spacedesk iOS viewer app (including app crash issue).
We will get back to you as soon as we have new version released on the App Store.

For further analysis, may we request for your iOS application logs?
In order for our developer to receive it, please go to your iOS device’s Settings -> Privacy -> Analytics & Improvements, then enable the “Share With App Developers”, then try to reproduce again the spacedesk viewer crash.
Reference: https://support.apple.com/en-us/HT202100

[spacedesk Lea]

Hi @ajwbd17,

It seems like the window is opening on the wrong screen and you have to drag it to your visible primary screen.
Can you please try the following steps:
– hover your mouse on the task bar icon of the app
– once the small preview window show up on top of the task bar icon, right click it and select “Move” on the context menu
– try to move it by clicking the left or right arrow key continuously (depends on which side the window is located), to drag the window to your primary/visible screen.
For assistance, please check the screenshot attached.

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[spacedesk Marcel]

Current public spacedesk version BETA RC v1.0.4 supports Windows 11 Insider Previews.
Please download and try it out.

[spacedesk Marcel]

Only two known reasons for BSOD crash on Windows 10:
1.) NVIDIA graphics? Previous NVIDIA drivers were faulty. Update to 461.09 (dated1.7. 2021) or above.
2.) USB Tethering? Some USB cable drivers crash. Update or don’t use USB Tethering.

[palexdev]

Can you update for Windows 11 now that insider builds are available?

[TommyProductions]

I have a HP ProBook 4440s Laptop with an intel core i5 3210M 2.50ghz

I use spacedesk for like 15 minutes and i get a BSOD (Blue screen of death), I don’t know what’s the reason of this error.

Primary device: Windows 10 20H2

– Primary machine operating system: Windows 10 20H2
– Secondary machine operating system: Android 11
– Primary machines’s Graphics adapter: Intel HD Graphics 4000
– Network connection type: USB tethering

[Mrjtrix]

I’ve been using space desk V0973_BETA with Windows 7 home premium 64-bit and an older iPad. It’s been wonderful!
Yesterday I updated the iPad app to iOS app to V 1.0.41 now when I try to connect space desk flashes on the screen and crashes and goes in the background. If I shut off Wi-Fi I can view the space desk app but as soon as I try to connect via Wi-Fi it seems to crash and just brings me to my iPad desktop. I have since updated the space test driver on the Windows PC to V102_BETA to see if that might help. Still no luck.

I saw an older post that suggested turning off the native iOS device resolution I attempted to shut that off but it did not seem to help. I was hopeful you might have some information to get me up and running again. Thank you.
Jason

[halvorson]

I just did a fresh format of my computer and reinstalled Windows 10 x64 Pro version 1803 10.0.17134.320 (the very latest one).

Yes, it’s the x64 Windows 10 one. Any ideas? I also tried the previous two driver versions and got the same error message. Doing a google search this seems to be a common problem. Why can’t Nvidia get their drivers straight?

• This reply was modified 2 years, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi red2021,
Could you please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings?
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.

[red2021]

Windows 10
AMD Radeon RX500