[spacedesk Christian]

Hi @Zelina,

Unfortunately, spacedesk doesn’t have an option to disable the “disconnected – reconnecting…” status shown in the viewer.
The viewer will keep on trying to reconnect to your primary PC even after turning the PC off unless you manually disconnect the viewer.

[spacedesk Christian]

Hi @matheusrls,

Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled.
This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active? If yes, please disable it.
3. Are you using any third-party antivirus/firewall? if yes, please add spacedesk in the exception list or ‘Allow List’
4. Check on your iOS Viewer Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.

[spacedesk Christian]

Hi @skythera,

We have tried to reproduce this event and it seems like it only happens when you scroll-hold-release in places where the clickable text is located (e.g., Titles/Song tiles/Album names).
This is completely normal as spacedesk reads hold gesture in clickable objects as right-click trigger.

[spacedesk Christian]

Hi @lellomele,

Unfortunately, you cannot mirror your iPad screen to your Windows PC.
spacedesk Driver only support PC/Laptop with Windows 8.1/10/11 operating system which means You can only use your iPad as secondary machine.

For more information, please refer to system requirements chapter in user manual https://forum.spacedesk.netuser-manual/#item_444

[spacedesk Christian]

Hi @Yikes2000,

Please try the following workaround:

1. Update both of your NVIDIA Geforce RTX 3080 graphic’s Game Ready Driver and Studio Driver from their official website, just input the details of your driver in the dropbox. (Geforce RTX 30 series, Windows 10 64bit)
Link: https://www.nvidia.com/Download/index.aspx?lang=en-us
note: if one of the drivers is not available, you can proceed to download what’s available from the choices

2. Try to enable your HDR in windows settings. you can access this by going to windows settings > Display > Windows HD Color > enable ‘Stream HDR video’

Then Please tell us the result in your next reply.

[spacedesk Christian]

Hi @Yikes2000,

In order for us to further investigate this problem, please send us a copy of your diagnostic logs by following the steps below:

– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @jmimation,

Just to be clear, are you using a Streamdeck physical device and it’s also having problem working properly when spacedesk is active?
or the problem is only with the streamdeck app?

• This reply was modified 1 year, 4 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @candeman,
Thank you very much for sending the videos, we will be looking into this matter further and will update you when we got something.

[spacedesk Christian]

Hi @candeman,

For further analyzation of your reported issue, could you please send us a video recording while comparing the resolution using spacedesk and while using the other one?
you can try to do and record the following:

1. record the other app while showing us the resolution in windows settings > system > display, click the second screen and scroll down to resolution. also, please show us your touch keyboard
2. record spacedesk android viewer settings. choose the resolution the same as the resolution you are using in step 1. upon connection, go to ‘second screen only’ mode and go to windows settings > system > display and click the second screen, please show us the resolution that is shown in there as well as your touch keyboard.

you can send us the video by uploading it in any cloud storage app like google drive or dropbox and send us the link.

[spacedesk Christian]

To be able to change resolution in windows settings during spacedesk connection, you have to enable both ‘Use native android device resolution’ and ‘Use custom resolution’ in your spacedesk android viewer settings

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