[spacedesk Christian]

Hi @Lenster,

We have released a new spacedesk Android viewer in the Play Store. This release can now automatically let the client device enter suspend mode when the primary PC is turned off/suspended. Please try it on your side and let us know your feedback regarding this feature.

[spacedesk Christian]

Hi @farres-bakeer,

We have released a new spacedesk Android viewer in the Play Store. This release contains various bug fixes, including the app crash when Sonarpen is enabled during USB connection. Please try it on your side and let us know if this fixes the issue for you.

[spacedesk Christian]

Hi @dougw03,
We have just released a new spacedesk UWP viewer that contains a potential fix for this issue in the Microsoft Store. Please update your viewer and let us know if it resolves the issue.
We look forward to your feedback.

[spacedesk Christian]

Hi!
We have just released a new spacedesk UWP viewer that contains a potential fix for these issues in the Microsoft Store. Please update your viewer and let us know if it resolves the issues.
We look forward to your feedback.

[spacedesk Christian]

Hi @eniki2000,

Could you clarify what viewer is this? did you download it from the website (https://www.spacedesk.net/), or is it from the MS Store?

[spacedesk Christian]

Hi!

Thank you very much for sending your dxdiag info.
We were able to reproduce a crash, which may possibly be the same issue you are experiencing. We will continue investigating this problem and will inform you of its progress or if a fix has been made available.

[spacedesk Christian]

Hi @st-destiny,

iOS USB cable support will be available very soon (expected late 2023)

In the meantime, Please check if your iOS device supports USB Tethering.
if yes, you can try connecting via iOS USB tethering.
Please check the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html

[spacedesk Christian]

Hi @crazynou,

We have just released a new spacedesk Driver v1.0.74 on our website. Please try it and let us know if it fixes the issue.
Looking forward to your feedback.

[spacedesk Christian]

Hi @admineon,

Could you please try clearing your browser’s cached files, images, and cookies first before accessing the HTML5 Viewer and then try again

[spacedesk Christian]

Hi @admineon,

Thank you very much for sending the required file.
We will continue to investigate and try to reproduce this issue, we will inform you of its progress or if a fix has been made available for this issue.

[spacedesk Christian]

Hi @march,

You do not need to downgrade your driver to version 2021.1.7. It is recommended to always keep your graphics driver updated to the latest version. The warning about older NVIDIA graphics drivers causing BSOD specifically refers to versions older than 461.09 (release date: 2021.1.7). Since you have the newest driver from September 2023, you can continue using it without the need for a downgrade.

[spacedesk Christian]

Hi @sphoofxd,

While there are numerous potential causes for BSOD, we can minimize the risk by downloading the spacedesk driver from our website and ensuring that you are using the latest spacedesk driver version. It is also recommended to update your graphics adapter to their latest version before using spacedesk.

For further information on how to set up spacedesk, please refer to the chapters underneath ‘INTRODUCTION AND SETUP’ page in the instruction manual –
https://manual.spacedesk.net/INTRODUCTIONANDSETUP.html

[spacedesk Christian]

Hi @henry1992,

We moved this topic from its original thread to avoid confusion.
spacedesk should work regardless of your network band, were there any errors you encountered when you tried to connect with spacedesk?
Could you please try the suggestions underneath “Troubleshooting -> Network Connection” chapter in the instruction manual https://manual.spacedesk.net/NetworkConnection.html

In case the above suggestions don’t work, could you please check if your iPad supports USB Tethering?
if yes, you can try connecting via iOS USB tethering.
Please check the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html

[spacedesk Christian]

Hi @sipit,

spacedesk should work regardless of your network band, are you using two different Routers?
Could you please try the suggestions underneath “Troubleshooting -> Network Connection” chapter in the instruction manual https://manual.spacedesk.net/NetworkConnection.html

[spacedesk Christian]

Hi @admineon,

For further analysis, please send us the dxdiag info of your secondary machine where the crash occurs.
just run dxdiag.exe on your primary machine, click “Save all information” and send us the output file. (dxdiag.txt)

[spacedesk Christian]

Hi @webcubed,

Audio Speaker is available in the Windows 7 Viewer and Android Viewer,
while Audio Speaker for iOS and UWP viewer (Windows Store Client) will be available very soon.

[spacedesk Christian]

Hi @admineon,

Just to be clear,
-Do you enable auto-connect every time you install a new UWP viewer?
-After booting up the PC, do you then run the viewer and then the viewer will crash?

[spacedesk Christian]

Hi @dougw03,

We moved this UWP viewer crash issue from the original thread to avoid confusion.
To give you an update, we were able to reproduce a similar issue with this UWP viewer crash and will continue to investigate further if it is the same crash that is happening to you. We will inform you of its progress or if a fix has been made available for this issue.

[spacedesk Christian]

Hi @admineon,

-Do you have auto-connect enabled in your viewer’s settings?
-Does the crash occur after you wake your client machine up from suspend (sleep/Hibernate)?
If you haven’t tried yet, please also try to reboot your client machine.

[spacedesk Christian]

Yes, display performance does heavily depend on the network indeed. Highest performance is achieved by cabled networks (e.g. USB, Ethernet). Performance on wireless networks can significantly be improved bypassing routers (configuring primary PC or secondary device as Access Point).

For further more detailed information about the display performance, please check Instruction Manual chapter “Performance Tuning” https://manual.spacedesk.net/PERFORMANCETUNING.html

• This reply was modified 1 year, 3 months ago by spacedesk Marcel.
• This reply was modified 1 year, 3 months ago by spacedesk Marcel.

[spacedesk Christian]

Hi @jordzus,

Thank you very much for sending the Diagnostic logs.
For the Unstable Wireless Connection Issue:
-Spacedesk uses an IPv4 connection. Please always ensure that you are using IPv4 instead of IPv6 on your network adapter.
-You previously had space desk Driver v1067. Did you encounter any issues similar to this when using v1067? Is spacedesk stable on your side with v1067?

For the Non-Working USB Issue:
-Are you connecting your USB cable directly to your machine’s USB port, or are you using any USB hub? If you are using a USB hub, please try connecting it directly to your PC’s USB port.

-Previously, you mentioned that “image transmission works via a cellular network.” Do you use a USB cable with Cellular Network ON?

Please try the following steps to see if this will resolve your USB problem:
>Restart your Android device.
>Restart your PC.

[spacedesk Christian]

Hi @dougw03,

Thank you very much for sending additional information,
Re #1, Could you try changing your Wall dimension to 2880×1920, then do the same resolution to your Videowall Client settings.
For assistance, please refer to the attached Screenshots.
note: you have to hit the enter key per textbox (Width/Height) for the measurement to apply

Could you also check again with the -1 disconnect delay? you need to hit the enter as well for this setting to apply

FYI: We just released a new spacedesk UWP viewer on the MS Store. please update your viewer and use it to test the above suggestions.

• This reply was modified 1 year, 3 months ago by spacedesk Christian.

Attachments:

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[spacedesk Christian]

Hi @dougw03,
We just released a new spacedesk UWP viewer in the MS Store, it includes a potential fix for #2. Please Update your UWP and let us know if this new version fixes the issue for you.

[spacedesk Christian]

Hi @dougw03,

Re #1 – Are you using a custom resolution in your UWP viewer?
what resolution are you using?
could you please try assigning your viewer to a videowall, then go to ‘Videowall Client Settings’ > Click ‘Float wall preview’ > check the resolution indicated in the floating wall window > use that resolution instead of your Viewer monitor’s resolution.
note: you have to hit the enter key per textbox (Width/Height) for the measurement to apply.

Could you perhaps check the following as well?
-Make sure that your UWP is updated to the latest version. We recently released a new version in the MS Store.
-Also, your spacedesk Driver to v1.0.73
BTW: Just to be clear, does your UWP viewer fail to reconnect when put to maximize?

Re #2 – Thank you for providing information about this software, we will conduct an investigation about this problem.
On the other hand, spacedesk Videowall is already disabled by default upon installation.

• This reply was modified 1 year, 3 months ago by spacedesk Christian.
• This reply was modified 1 year, 3 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @suynad,
Thank you for your Feedback.
Our Android developer will look into this and consider adding the feature in one of the upcoming spacedesk Android Viewer app updates. We will notify you as soon as it’s included and ready for download.

[spacedesk Christian]

Hi @crazynou,
Thank you for sending the requested files.
However, we would like to ask for the setupapi.dev.log file again. It is located in C:\Windows\INF and send it to us in your next reply.

On the other hand, Could you also go to Device Manager > click the ‘View’ menu, then choose ‘Devices by connection’ and ‘Show hidden devices.’ > Check for any spacedesk drivers that are installed. If there are any, please try to uninstall them by right-clicking the driver. Make sure to check the ‘Attempt to remove the driver for this device’ checkbox > click Uninstall > Go to the ‘Action’ menu and click ‘Scan for hardware changes.’ > check if the Spacedesk drivers are still installed in Device Manager and see if it takes too long for the scan to complete.

For assistance, please refer to the attached Screenshots.

Attachments:

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[spacedesk Christian]

Hi @jordzus,
Thank you very much for sending the requested files.
Based on the logs you sent, the server didn’t receive any response from the Viewer.
Please make sure that your Android viewer app is updated to the latest version (v0.91.9).
Also, try to clear spacedesk Cache/Data from the system settings of your Android device.

For further checking of the non-working USB issue, could you please send us the Diagnostic logs again for this specific issue?
Just follow the steps we have sent in our previous reply, but this time, by using a USB cable then try to reproduce the Non-working USB Issue.
then please send us the whole folder which contains all the diagnostic logs collected.

[spacedesk Christian]

Hi @dougw03,

Thank you very much for the additional information.
Re#2: We already have a potential fix for this. We will inform you once it becomes available for download.

[spacedesk Christian]

Hi @jordzus,
Could you please try adding spacedesk or C:\Windows\system32\spacedeskService.exe in your AVG Antivirus exception list and check again if the Issue is still happening.

[spacedesk Christian]

Hi @temcat,
Windows 8.1 has its own version of Driver Console; however, it offers the same options as the Tray App (ON/OFF, Windows Display Control Panel, Clear All Display Settings, and Hide Taskbar Icon). The difference is that it contains a lot more information, such as the IP address and active client connections. You can access it by searching for ‘spacedesk Server’ in the search bar.

As for the Native USB connection, Unfortunately, it is not supported yet on Windows 8.1
However, you can try connecting via USB Tethering. Please check the Connecting a New Display Monitor Over the USB Cable -> USB Tethering (iOS and Android) chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html

[spacedesk Christian]

Hi @27picazo,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @dougw03,

Thank you very much for your input.
There are just some things we would like to clarify.

in #1. Do you mean that the display/icons of your primary machine are too small when displaying in the UWP app?
for #2, “it takes forever to exit spacedesk viewer” does this happen whenever you try to click the disconnect button of the viewer?

[spacedesk Christian]

Hi @jordzus,

We just moved our conversation to a new topic; we can continue discussing it here.

To further Analyze the cause of the network bandwidth notif with blackscreen problem, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @dougw03,

The Disconnect Delay settings should work even without assigning the monitor under the videowall. It will disconnect its current connection, which can be observed in the console, but it will not unplug from your primary machine and should resume its connection immediately upon UWP return.

Please check the secondary machine in Windows Settings > System > Display and observe if it still unplugs.

Could you also provide us with the following information:
-What issue are you encountering when you assign it to the videowall?
-Is it possible for you tell us more about this software that prevents you from disabling the videowall mode?

[spacedesk Christian]

Hi @hezit2028,

Unfortunately, you can not go higher than 60 for now, Current spacedesk BETA version only supports 30 or 60 FPS/refresh rate

[spacedesk Christian]

Hi @egok,

Could you please provide us the following?
-Check if you have a dump file. you can locate it in C:\Windows\minidump, then look for the most recent dump file.
– Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

• This reply was modified 1 year, 3 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @dougw03,

Are you using spacedesk Viewer for Windows 10? This is expected behavior for UWP apps, but a workaround can be done by setting the ‘Disconnect Delay’ in the spacedesk Console to -1. This will not unplug your secondary machine and will resume its connection when the UWP app becomes active again.

Note: There are two ‘disconnect delay’ settings in the Console: one in the Control Settings and one for the VideoWall settings. You should choose the one based on your setup (if you’re using a VideoWall or just a normal connection).

[spacedesk Christian]

Hi @jordzus,

The low bandwidth notification will only be triggered if it fails to receive specific response packets/ping from the spacedesk viewer app (and vice versa), probably due to network congestion on either side.

Additionally, Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance.

You might want to explore using Wi-Fi Direct to see if your connection with spacedesk improves. Please refer to the ‘Performance Tuning -> Use Wi-Fi Direct / Wi-Fi Hotspot / Wi-Fi Access Point’ chapter in the user manual –
https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html

[spacedesk Christian]

Hi @crazynou,

Is this issue consistent every time you attempt to install spacedesk?
Are you upgrading from an old version?

– If you haven’t tried rebooting your PC and reinstalling it, please do so. There are some cases where a simple reboot has resolved this issue.
– Try uninstalling the existing previous version using the MSI installer of that version or via control panel and restart your pc before you install a new spacedesk Driver.

In case the above suggestion didn’t work, please send us the following:
– Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Christian]

Hi @mrsnh,

As of now 19200 x 3240 is unlikely to be achieved, as the maximum working resolution is around 16k pixels. Currently, not many hardware devices can support resolutions higher than that, and it’s not something that third-party applications like spacedesk can easily bypass.

[spacedesk Christian]

Hi @draci,
as of now, we couldn’t reproduce any stylus issue similar to what you reported. we even tried using SPen too and it seems working properly on our side. is it possible for you to send us a video clip of this issue? also, on what resolution do you experience this problem? are you using extend or mirror mode?

[spacedesk Christian]

Hi @giovannirogahn,

Thank you for sharing the steps you did to solve this Issue. this will be a great help for other users as well. We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @lanson,

Have you tried the suggestions in the link? Did it work?
Have you also checked if you can still connect your client device to spacedesk using Wi-Fi?

[spacedesk Christian]

Hi @lanson,

We are still investigating this problem. In the meantime, could you please try to connect via Wi-Fi? Also, check if ‘spacedeskService.exe’ is running in the Task Manager under ‘Details.’

Additionally, please attempt the suggestions found on this website:
Link: https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started

If the suggestions in the link don’t work, kindly click ‘Yes’ in the ‘This application could not be started’ error prompt. Please take a screenshot or save the result and send it to us.

[spacedesk Christian]

Hi @danko,

Could you please check if ‘Stylus Screen Control’ is enabled in spacedesk Settings?
Just go to the menu -> Input Devices -> Pen > Enable Touch Screen Control

[spacedesk Christian]

Hi @23ggg,

The unnecessary input at the lower right portion of the display bug is a known issue. The fix for this will be released in one of the next spacedesk Driver updates. We will let you know once the fix has been included and is available for download.

[spacedesk Christian]

Hi @rikku33,

We were able to reproduce the Rotation Issue.
The rotation problem seems to depend on your device’s physical orientation before connecting to the server.
If you hold your device in portrait mode and then connect to the server, the display will show the wrong orientation result.
However, if you start with it in landscape mode, the display rotation will turn out correctly.

For now, please use it as a temporary workaround (hold the device in landscape -> connect). We will try to reproduce the other issues you’ve mentioned while our iOS developer looks into these issues as well.

[spacedesk Christian]

Hi @rikku33,

1. You can only open the viewer settings if it’s not connected to the primary machine.
2. “Sometimes, it asks me if I want to stop the connection, but I don’t know what gesture triggers that.” – This behavior should only occur when a pinch gesture is made on the screen; no other gesture should trigger it. Are you perhaps accidentally pinching the screen?
3. Regarding the rotation issue, could you please provide a video clip that shows the actual issue you are encountering?

[spacedesk Christian]

Hi @giovannirogahn,

There are a lot of possible causes of this issue, and one of them could be that there is a pending Windows update in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.

If that didn’t solve your problem, could you maybe try the suggestions found on this website?
Link: https://www.howtoedge.com/fix-exception-error-code-0xe06d7363/#google_vignette

in case the Issue persists, could you please provide us with the following files:
– Run dxdiag.exe on your primary machine, click “Save all information”
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @the_flue,

Thank you very much for sending the diagnostic files.
For now, we will try to investigate and reproduce this on our side, we will keep you updated on the progress.

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