Forum Forums spacedesk Discussions Spacedesk Viewer keeps crashing upon run

Viewing 10 posts - 1 through 10 (of 22 total)
  • Author
    Posts
  • #23856
    admineon
    Participant

    Hello, I am using Spacedesk Viewer for a long time, and this morning after running the software the application window appears for a second and closes. I am running on windows 10 Home 22H2. Was uninstalling the software and installing again from the Microsoft store and same effect. Version: 0.0.28.0
    Any help ?
    Thanks.

    • This topic was modified 6 months, 3 weeks ago by admineon.
    #23864

    Hi @admineon,

    -Do you have auto-connect enabled in your viewer’s settings?
    -Does the crash occur after you wake your client machine up from suspend (sleep/Hibernate)?
    If you haven’t tried yet, please also try to reboot your client machine.

    #23868
    admineon
    Participant

    Hello Christian,
    Thanks for reply,
    – I think yes. the auto-connect was enabled, but i was uninstalling the app and installing again from Microsoft Store.
    – No, i am shutting down each time the PC and booting it from zero, so it does do reboot.
    – I even installed the server version just to check, and yes, server is working, only client version when starting just showing for a second the window and then it just disappears, no running process in Task lists.
    So weird, just one day it began, wit worked like for a year.
    May be some C++ redistributable needed i don’t know, even there was no Windows updates lately
    I even cleared everything(that has words spacedesk) in Registry after uninstall.
    Maybe there are some logs which are written ?

    • This reply was modified 6 months, 3 weeks ago by admineon.
    #23870
    admineon
    Participant

    p.s.
    by the way. the HTML version is working ok. so i am using it meanwhile, but you know it is way slower.

    #23871

    Hi @admineon,

    Just to be clear,
    -Do you enable auto-connect every time you install a new UWP viewer?
    -After booting up the PC, do you then run the viewer and then the viewer will crash?

    #23872
    admineon
    Participant

    Hi Christian,
    – No, after reinstalling i didn’t enabled the auto-connect.
    – Yes. It just showing for microsecond the window and disappears. No Windows error messages, nothing.

    #23874

    Hi @admineon,

    For further analysis, please send us the dxdiag info of your secondary machine where the crash occurs.
    just run dxdiag.exe on your primary machine, click “Save all information” and send us the output file. (dxdiag.txt)

    #23879
    admineon
    Participant

    Hello Christian,
    Please see attached the log.

    Attachments:
    You must be logged in to view attached files.
    #23896

    Hi @admineon,

    Thank you very much for sending the required file.
    We will continue to investigate and try to reproduce this issue, we will inform you of its progress or if a fix has been made available for this issue.

    #23897
    admineon
    Participant

    Thank you Christian,
    I just tried now to connect via HTLM, yesterday it worked and now this is what i get in Chrome:

    This site can’t provide a secure connectionviewer.spacedesk.net uses an unsupported protocol.
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH

    Maybe this could help the investigation.
    So, for now even the HTML is not working, looks like something is going on with my windows.
    Good day,
    Leon.

Viewing 10 posts - 1 through 10 (of 22 total)
  • You must be logged in to reply to this topic.