Could you please provide us the following?
-Check if you have a dump file. you can locate it in C:\Windows\minidump, then look for the most recent dump file.
– Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.