Hi, I was using my laptop as my monitor with the help of spacedesk via ethernet cable. I bought a new monitor today and when I connect my pc to the monitor it shows no signal, I can only connect my pc to the laptop with spacedesk. Please help I’m panicking
Hi @landy,
which viewer app is being used (Android/iOS/Windows)?
Can the viewer app discover the primary machine?
Please send us the basic diagnostics – open spacedesk Driver Console and go to Diagnostics.
Click „Save All Information“ button, wait for it to finish and send us the generated folder (zipped/compressed).
Thanks for responding.
Spacedesk is already allowed through the firewall, and have also tried the other solutions but its still not connecting to the LAN
Hopefully they can provide this soon. It’s been over a year since I’ve seen inquiries about it.
Spacedesk has been great otherwise. Extremely reliable.
Hi @landy
for connection issues, please try the tips of our user manual Troubleshooting chapter „Network Connection“ topic (https://manual.spacedesk.net/NetworkConnection.html).
Currently, ARM64 devices with Copilot+PC specifications are continuously being released, and their sales volume is also steady enough to be ignored. In addition, many existing ARM64 devices are being used, including Surface products.
Spacedesk’s driver and server do not support ARM64. In addition, even UWP applications frequently crash. I think it is a problem to declare that you will not support ARM64 and not support it.
Windows 10 does not need to be supported. However, Windows 11 in the ARM64 environment must be supported. Please develop and release drivers + servers for ARM64 and UWP clients.
I’m on Windows 11, and spacedesk doesn’t connect to the LAN.
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Hi @ilsyer,
does the Android viewer app still crash?
Maybe you could try to disable -> enable „USB Cable Android“ option in the spacedesk Driver Console?
Hi @zanderil,
this is a Windows behavior – it either remembers the last display configuration or sets a new one based on available displays.
Please try to manually configure by setting the spacedesk display as the primary display via Windows display settings or via display switch (Win+P). For reference, please see our user manual chapter „Configuration and Settings“ (https://manual.spacedesk.net/CONFIGURATIONANDSETTINGS.html).
Hi @javier,
Calibration might help with this issue.
On your Windows machine, search for „calibrate“ and select the “Calibrate the screen for pen or touch input” result. Select the primary display and follow the instructions.
Btw, does the touch screen on the primary display work again after disconnecting spacedesk?
Hi @maxark68,
do you have both native resolution and custom resolution enabled on your viewer app?
If yes, then Windows could be using the custom resolution which is not a match to your tablet’s aspect ratio.
Three potential solutions:
1. In Windows display settings, identify the spacedesk display and select it. Change its resolution to the native resolution.
2. Select a different custom resolution on the viewer app. Custom resolution with a (*) mark indicates that it matches the tablet’s aspect ratio.
3. Disable custom resolution by unchecking the option on the viewer app. This is not a preferred suggestion as you may encounter the black bars again when you duplicate/mirror the main display and spacedesk display.
Hello,
I’ve been using Spacedesk for years now to have my tablet work as a third monitor. but yesterday there was an update and it broke a few things, i reinstalled both the server application and the client app and it worked. now today i start it back up and i get a notification that the app has a bug and wont work.
I use an Galaxy tab A8, included dxdiag for your convenience
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Hi @deep,
thank you very much for your inquiry about our spacedesk SDK (Software Development Kit).
spacedesk SDK is a B2B product (Business to Business) which is used by world leading medical device manufacturers, conference room equipment manufacturers, PC manufacturers and hardware manufacturers.
If this is the case, you may send an inquiry via email (info@spacedesk.net) with the corporate name and address and qualified contact data e.g. name, department, telephone etc.
Otherwise, it is not available to private users nor to non-profit organizations.
Hi @ivypolaris,
only Windows machines with 32/64-bit operating system can be spacedesk primary machines.
spacedesk driver can only be installed on Windows machines.
spacedesk viewer apps can be installed on Android/iOS/Windows devices.
For further details, please refer to our user manual „System Requirements“ topic
(https://manual.spacedesk.net/SystemRequirements.html).
Hi @adam_plast,
yes, licensed or not, that is possible by extending the spacedesk display via the Windows display settings
and presenting to this display. Please refer to our user manual Configuration and Settings topic (https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html) for further details.
Did you mean the pop-up window „spacedesk Non-Commercial Viewer connected“? This is expected to show for users who use the free version of the spacedesk Viewer app. If you wish to continue to use spacedesk as a free version, then minimizing the window is the only thing to do.
If the presentation needs a keyboard input from the spacedesk Android viewer app and
if it is connected via network/wireless, then it requires commercial license to enable password and security.
An alternative is to connect by USB cable where keyboard input is always allowed.
Hi @adam_plast,
spacedesk business license is not a subscription model.
You may purchase a license once for one concurrent connection.
For further details, please refer to:
– https://www.spacedesk.net/licensing/
– spacedesk Android viewer app Licensing menu
Good afternoon, I did not find accurate information in any of the descriptions, the SpaceDesk commercial tariff is distributed according to a subscription or one-time payment model?
Hi @bprestley,
please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I get this error when installing spacedesk_driver_Win_10_64_v2121 on my Windows 11 machine
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To use other Android USB applications, turn OFF USB option on Windows PC in spacedesk Driver Console (you turned it ON before). Or uninstall spacedesk on Windows PC. Read instructions in spacedesk Driver Console (re-plug, restart, reboot) and instruction manual https://manual.spacedesk.net
Hi,
I’m using Spacedesk on my tablet but I also installed it on my Phone (Android).
The problem is that it prevent my phone to be seen in the storage section and to transfer files on my PC.
I’ve uninstalled it from the phone but it keeps showing a window asking for starting the app or not (see screenshot, in french sorry).
How can I remove it completely or get back the normal behavior of the phone when connected with USB?
Thanks for your help.
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Hi @mohamedwaly,
To further analyze the issue, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.
Welcome,
I use Spacedesk with Windows 10 and a Samsung Galaxy Tab A tablet. When I connect using a wifi connection, everything is normal. However, when I connect it via USB, it does not connect normally. The tablet can connect to the server, but the screen remains black. The touch function still works, indicating that there is a connection between the tablet and the computer. I tried many solutions, but I was not able to solve the problem. I did everything from restarting Windows and also the Samsung device and activating the file transfer, but nothing happened and the screen remains black???? . Can you help me? Thank you.
Hi @slagr,
spacedesk does not support Windows remote desktop.
Remote desktop feature is currently not included in our short term or long term plans.
Hello,
I’ve checked the settings you suggested and Mono Audio is not enabled. I’m receiving stereo audio through other apps on my iPhone, but all audio seems to be running through one channel when using spacedesk. It’s strange, as Windows recognizes the output as stereo, but I can pan audio left or right and the sound still comes through both channels.
Hi @zahy,
Please try the following:
– select File Transfer mode instead of charging mode on the Android device
– turn off USB debugging on the Android device
– restart the Android device
– restart the Windows machine
– different USB cable
– directly connect to a USB3.0 or USB2.0 port
If the above suggestions did not help, please send us the generated diagnostics folder to further analyze the issue.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps provided and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.
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Hi @crodriguezefe-com,
In the Avast firewall settings, can you also add the port to be included in the exception list?
spacedeskService is using „28252“ port, if you can possibly add this port, please try it and check if it will fix your problem.
Muy buenas. Estoy usando Spacedesk sin problemas en un ordenador con la versión 2.1.16. En cambio en otro ordenador similar con igual versión de Avast pero con Spacedesk versión 2.1.21 se bloquea el acceso a las pantallas remotas (en ambos casos son tablets). Configuro el firewall para que permita todos los servicios y programa de Spacedesk y no funciona, sólo lo hace si desactivo por completo el firewall. Ya no cuento con el instalador de la versión 2.1.16, sino probaría de reemplazar la v 2.1.21 por la v 2.1.16
¿ Alguna sugerencia ?
Gracias
Hello,
I use Spacedesk with Windows 11 and a Samsung Galaxy Tab S2 tablet. When I connect using wifi connection, everything is normal. However, when I connect it with USB, it doesn’t connect normally. The tablet can connect to the server, but the screen remains black. The touch function is still working, indicating that there is a connection between the tablet and the computer. I have tried various solutions but have not been able to solve the problem. Can you help me? Thank You.
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Hi @misovicb,
the spacedesk Driver should be able to handle multiple client connections.
Were you not able to connect the two Android tablets?
Please download and install the latest spacedesk Driver v2.1.21.
Hi @jmusic,
the spacedesk virtual Speaker does not support mono channel.
Please check on the iPhone device if Mono Audio is enabled and if the left and right channels are balanced (Settings -> Accessibility -> Audio & Visual).
Hi @castaa,
I would like to request another diagnostics.
The previous diagnostic logs were incomplete.
Please follow the diagnostic collection steps provided in the Diagnostic’s right-side panel of the spacedesk Driver Console. Screenshot of the same steps is attached.
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Hi @rukirgaming,
Yes.
Please download and install the latest spacedesk Driver version.
unsure how else to put this, but the SpaceDesk version that I’ve been running with, 2.1.14 was causing USB driver issues with a Logitech G733 Lightspeed receiver, and the only way to get it to work is uninstalling Spacedesk, getting the receiver working, then reinstalling. Is this fixed in an update? Event Viewer events relating to the receiver are included.
Hello Lea. Thank you for the reply.
The Fire HD tablet is set to its native resolution of 1280×800.
I’ve tried all of those things. I’ve tried 60 fps, then 30 fps. I’ve adjusted the image quality to low. I’ve changed the settings to 16-bit and 32-bit color. I’ve tried using a different USB-C cable and changed the connected USB-C port on my GPU and then to my motherboard.
The PC’s cpu usage isn’t high, the spacedesk process is using 0% when the issue happens.
None of these things did anything to change the the issue I described.
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Hello,
As of the latest update, the spacedesk virtual speaker audio seems to only come through my iPhone as a mono signal. Perhaps I’m misremembering, but I believe the output was previously stereo. If not, you can disregard and close this thread. Not sure if this is an issue on my end, or if it is a bug with the latest update. I’ve checked the output and mono audio is not selected. I’ve also uninstalled/reinstalled spacedesk as well as the spacedesk virtual speaker driver to no avail. Any ideas on how to fix would be greatly appreciated.
Thank you!
Hi @mete,
please update your spacedesk Driver version.
It seems that you still have the old version of spacedesk Driver Console.
You can download the latest spacedesk driver from our website – https://www.spacedesk.net/#download
Hi @castaa,
Can you please tell us the current screen resolution of your client viewer?
Maybe try to lower it and check if it will improve the performance.
Do you have other USB cable that you can try? If yes, please try.
Please also check if there’s a high memory and CPU usage of the „spacedeskService“ in the task manager while spacedesk connection is lagging.
For further analysis, please send us the diagnostic logs of the issue via spacedesk Driver Console -> Diagnostics.
Just follow the diagnostic collection steps provided in the Diagnostic’s right-side panel of the spacedesk Driver Console.
Hi @nicoteix,
For the black bar, please try this work around steps and see if it helps:
– On iOS viewer app’s Settings -> Resolution, please enable the native device resolution and the custom resolution (select any resolution in the list, preferably same resolution as your primary machine’s monitor)
– connect the ios Viewer app
– open the display settings window in your primary machine, there will be 2 available resolution for the secondary display/ios viewer display (these are the ones you configure in your ios viewer setting resolution), try to switch the resolution back and forth
check if the black bars will disappear after the steps above..
As for the rotation issue, please check if you enable the screen rotation on both iOS device settings and spacedesk iOS viewer settings.
And make sure that videowall mode is disabled in the spacedesk Driver Console.
———- Forwarded message ———
Od: Božo Mišović <bozomisovic@gmail.com>
Date: V ned., 21. jul. 2024 ob 13:14
Subject: Possiblity to drive two (2) different remote Android tablets (SAMSUNG TAB) by one Win10/SpaceDesk server/console??
To: <info@spacedesk.net>
Dear SpaceDesk support vendor
Should you inform me, if it should be possible to drive SIMULTANEOUSLY two (2) different remote Android tablets (SAMSUNG TAB) by one Win10/SpaceDesk server/console or you have some app solutions for my request?
This moment, I have established correct IP communications, between the:
– SERVER/IP=172.16.1.117
– TAB1/IP=172.16.1.119
– TAB2/IP=172.16.1.122
But SpaceDesk app operated correctly just by the one remote tablet!??
Configuration files in attached files!!
Kind regards
Bozo
email: bozomisovic@gmail.com
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What you can do is, if you have the app in your account or can add it. Go on the app store on purchased app and search spacedesk, once you click install it will ask you if you want to install an older version compatible with your device.
I did this on my old iPad and it went fine, nevertheless, I can’t seem to be able to use the connection via USB cable, but only via network…
My tablet model is lenovo P12(TB370FU).
I have never used USB hub for the spacedesk usage.
Also, I have connected my tablet to both USB 2.0 and 3.0
Everything connects and displays properly on the tablet as a 2nd PC display but then it goes from full frame rate to less than 1 fps after less than a minute while using the Fire HD tablet as 2nd PC display. Using the USB-C to USB-C tablet to Windows 10 PC. Turning off and on the spacedesk resolves the issue but it returns again in less than a minute.
I’ve tried changing the FPS to 30, lowering the image quality, changing the color bit depth/format. Same issue with these settings. I’ve rebooted everything. Same issue.
Everything is up to date. Installed it via the Google App store onto the Fire HD tablet. I also have an Amazon Fire HD 8 (2020 model).
I see multiple people in this thread with my same issue: https://forum.spacedesk.net/forums/topic/usb-tethering-lag-fire-hd-8/
-
Dieses Thema wurde geändert vor 3 Wochen, 3 Tage von
Castaa.
Hi @juventino,
thank you for the diagnostics.
It seemed that the Android device was able to stay connected up to one hour.
The traces did not indicate any errors in the first 10 minutes of connection.
So far, we could not reproduce the issue on our side.
Could you please share how spacedesk is being used and which applications are running on your machine?
Is the Android device plugged to a USB hub or directly to a USB port?
Have you tried to plug the device in a USB2.0 or USB3.0 port?
Is USB debugging of the device disabled?
PS: DebugView tool captures available traces of running applications. This is why there’s Oculus and other software’s traces in the log file.
Hi @hawak,
if you have HDR or 10-bit pixel format enabled, please disable it in Windows display settings or in the graphics adapter (e.g. Nvidia or AMD) control panel.
Both features are not supported by spacedesk.
For further details, please refer to our user manual topic “Windows 11/10 Known Issues and Unsupported Features” (https://manual.spacedesk.net/Windows1110KnownIssuesandUnsuppo.html).
I have reproduced it again after resetting the spacedesk. I have turned on the USB Cable Android option after connecting my tablet successfully to my computer. I have checked that my computer recognizes my tablet correctly, and was able to search through the tablet’s files via PC.
As soon as I turned on the option, the Tablet connection was disconnected and the same problem occurs again.
I attached the diagnostics below.
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Yes, I have reproduced it two times.
My tablet recognized that it was connected to PC, and the spacedesk pop up message appeared on my tablet.
Hi @kevins
We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input (in general not just in spacedesk).
And according to that user, it can only recognize mouse input from a remote display.
We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.
2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).
Hi @nicoteix,
thank you very much.
In the spacedesk iOS viewer app’s Settings -> Resolution,
is the custom resolution enabled? If it is, then it might not be a match to the display’s aspect ratio.
You may select a different resolution or disable it on the app or
change the resolution in the Windows display settings (right Mouse Click on Desktop → context menu “Display settings”).
