Forum Forums spacedesk Discussions A blue screen occurs after connecting the second screen.

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  • #28187
    Mintt
    Participant

    I’m going to use Spacedesk for the first time today
    After connecting my tablet and PC with C to A cable
    I was preparing to use it
    2nd time after setting up
    The mouse pointer on the monitor, the touch function, and the screen display are displayed
    All worked fine, but the second monitor stops and disconnects a few seconds later as soon as the setting window on the first monitor is moved to the second monitor
    As soon as I tried to disconnect from my PC because the function didn’t work, I got a blue screen.
    After that, I reconnected the tablet and changed the magnification from 175% to 100%, but the same thing happened again and the blue screen occurred.

    Can anyone help? I don’t know why this is happening.

    I will enter additional information for those who will help me.

    Blue Screen Error Code:

    STOP Code : DRIVER_IRQL_NOT_LESS_OR_EQUAL

    Failed: VBoxMouse.sys

    Tablet Model: T40_Plus_KR
    CPU : AMD Phenom(tm) II X2 550 Processor
    RAM : 16GB
    GPU : NVIDIA GeForce GT 1030

    virtualization:enabling

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    #28201
    spacedesk Renz
    Keymaster

    Hi @mintt,

    this issue is caused by Oracle VirtualBox, not spacedesk. We could verify that it even happens without spacedesk installed. You can read up more information here.

    To resolve this issue, open Control Panel, then click on Programs and Feaures, uninstall “Oracle VM VirtualBox Guest Additions” then restart your PC.

    Let us know if this fixes your bluescreen problem. Thank you!

    • This reply was modified 3 weeks, 4 days ago by spacedesk Renz. Reason: Additional info
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