An error

[lolizi4ka]

I want to note that I used to use Spacedesk and had no problems, but after a long time just PC the program stopped working and I had to reinstall it, but I encountered this problem:
An error has been encountered while installing spacedesk driver… reboot machine and run this setup again…
After: “the specified account already exists”
and again: “an error…”

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[spacedesk Nicole]

Hi @lolizi4ka,

thank you for the log files.
Please also send spacedeskSetup.log file located in C:\Users\Public.

[lolizi4ka]

/ I was questioning whether I should just send the file or put the file in the archive.

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[spacedesk Nicole]

Hi @lolizi4ka,

could you please try to install the latest spacedesk Driver v2.1.22?
The installer MSI is available on our website.

[lolizi4ka]

Problem unsolved

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[spacedesk Nicole]

Hi @lolizi4ka,

based on the log file, it is still the old spacedesk Driver v1.0.65 that is being installed.

[lolizi4ka]

Previously I uninstalled the driver via uninstalling Windows applications, but as far as I remember the driver was uninstalled with an error. Is there any way I can manually uninstall the driver/files from Windows. If yes, please write the paths where all these files may be located.

[spacedesk Nicole]

Hi @lolizi4ka,

please refer to our user manual chapter “UNINSTALL ON WINDOWS PRIMARY MACHINE” (https://manual.spacedesk.net/UNINSTALLONWINDOWSPRIMARYMACHINE.html). There’s a topic underneath about manual uninstall.

[lolizi4ka]

Thank you very much. Microsoft troubleshooter from your manual helped me! Now the program installed without errors.

[Author]

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