Search Results for '2'

[spacedesk Christian]

Hi @andyandy201,
it seems like you have your secondary machine’s display orientation in portrait mode.
to change this, just go to windows settings > system > display > then select your second monitor in the screen (usually display as number 2) > scroll down to display orientation > select landscape

[andyandy201]

Hi
I have 2 laptop computers which runs on the Windows 11 22H2 or 23H2.
First one is Lenovo ThinkPad T14s Gen 1 (1920*1080, no touch), second one is Samsung Galaxy Book Edu 360 (2560*1600, touch and pen, 360 turn)

My problem occurred when I connected my T14s Gen 1 (server) to Samsung device. As you can see on the png file it can’t be used. But when I connected Samsung device (server) to T14s gen 1 it worked as fine.

Can you guys please help me with this problem.
It is driving me bad.

Thank you.

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[spacedesk Marcel]

Short supplement to the previous answer: Maybe you installed version v2.1.5 of spacedesk Driver on your Windows Machine? v2.1.5 had a bug. Possibly it always shows licensing message maximized after every single Viewer connection. If you have v2.1.5 on your Windows Primary Machine, then please update to 2.1.6 Please let us know if this helped.

• This reply was modified 9 months, 1 week ago by spacedesk Marcel.
• This reply was modified 9 months, 1 week ago by spacedesk Marcel.
• This reply was modified 9 months, 1 week ago by spacedesk Marcel.

[spacedesk Lea]

Hi @glda19,
In the custom resolution list, it will only show the resolution not bigger than your device’s native screen resolution which is 2000×1200.

1280×780 seems to have the same aspect ratio as your device’s screen.

[glda19]

My tablet have a resolution of 2000×1200
But in spacedesk the markt with * is 1280×780 Stange
I see as max resolution 1980 ×1200

[spacedesk Nicole]

EXPIRY of BETA VERSIONS!
BETA versions switch to black and white when they expire.
BETA versions expired on December 31st 2023.

Please update to the newest version of spacedesk DRIVER software (v2.1.6) for Windows PC and most recent version of spacedesk VIEWER from the App-Stores (Google Play, Apple and Microsoft) or from the spacedesk website (Windows 8.1 Legacy Viewer).

• This topic was modified 9 months, 1 week ago by spacedesk Nicole.
• This topic was modified 9 months, 1 week ago by spacedesk Marcel.
• This topic was modified 9 months, 1 week ago by spacedesk Marcel.
• This topic was modified 9 months, 1 week ago by spacedesk Marcel.
• This topic was modified 9 months, 1 week ago by spacedesk Marcel.
• This topic was modified 9 months, 1 week ago by spacedesk Marcel.

[gduquette]

I have two Microsoft Studio 2 PCs and want to extend the display from one to the other. They are both 4500×3000 dpi. When I run spacedesk at the native resolution I get a black screen. on the extended display.
Any ideas on how to make this work?

[glda19]

Hi

When i set my screensize to 1600*1200 it is not full screen on my tablet samsung s6 lite.
I see black bands on the wright and left why?
So it’s not full screen
See attachment

• This topic was modified 9 months, 1 week ago by glda19.

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[kyransparda]

Yes, I have reinstalled the Spacedesk app for assurance. However only 2 out of 3 of my android devices work on Native USB:

1. Redmi K20 Pro on custom ROM (works on both LAN & native USB)
2. Huawei Mate 10 Pro on stock ROM (works on both LAN & native USB)
3. Samsung Galaxy Note 3 hlte on custom ROM (works only on LAN but not native USB)

The Samsung Galaxy Note 3 seemed to have connected to the server as the touch was responsive on duplicate screen. However only black screen was shown the client. I have reinstalled Samsung USB driver, readjusted the resolution and used new USB cable. I still couldn’t get any picture to show on client. The connection seemed to only lasts for about 1 min then abruptly dropped off, however the client side doesn’t seem to show it was disconnected. Only 0 connections were shown on the spacedesk driver console.

[evalexan]

Thank you for reply. I’m using my native tablet resolution (2560×1536).

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[JigglyPug]

Needed to readjust my upload as the max file size is only 512KB.

[JigglyPug]

Needed to readjust my upload as the max file size is only 512KB.

• This reply was modified 9 months, 1 week ago by JigglyPug.

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[JigglyPug]

It appears it is too big for file upload; I will break it into 2 parts and upload separately.

• This reply was modified 9 months, 1 week ago by JigglyPug.

[spacedesk Christian]

Hi @evalexan,
For #1, Could you tell us what resolution are you using? maybe you can try a smaller resolution and see if the performance will improve. Could you also check if videowall is enabled in spacedesk Driver Console, if yes, please try to disable it.
if possible, could you also provide us with diagnostic info, just follow the steps below:
spacedesk Console > Diagnostics > click “Save all information” (you do not have to enable the ‘diagnostic collection’ option) > click NO on the pop-up admin privileges permission then save the output in a single zip file and send it to us.

For #2. The non-commercial window pop-up is designed to remain visible in the taskbar unless you are using a viewer with a commercial license. minimizing it is the only thing to do, this behavior is expected for users who uses free versions or non-commercial viewers, and the only way to remove this window is by switching to a commercial-type viewer.

[evalexan]

Hello there! First of all, thank you for an amazing app and all your work.

I have 2 questions:
1. I’ve been using SpaceDesk (USB, Android) as a second monitor for my Windows laptop. It seems like my laptop is working harder than when I use a regular second monitor with HDMI/DisplayPort. When playing a game on my main monitor and running even some lightweight apps on the SpaceDesk monitor, I notice a ~20% in-game fps drop. Is SpaceDesk generally more resource-intensive than a standard monitor setup?

2. When connecting my Android Tablet, an icon labeled “Non-Commercial Viewer connected” shows up on the taskbar, and I can’t hide it. Is it possible to hide it? I found previous posts about a similar problem, but I think they were referring to the connection window.

[spacedesk Christian]

Hi @right,
we found traces that indicates a crash with your windows viewer,
To further investigate the cause, could you please check if there are any spacedeskWindowsVIEWER.exe.xxxx.dmp files created in the following directories of your secondary machine:
– C:\Users\\AppData\Local\CrashDumps
– C:\WINDOWS\System32\Config\SystemProfile\AppData\Local\CrashDumps

If you find one or more dumps, please send it as *.zip file.

[spacedesk Christian]

Hi @rageven,
It seems you are still using an old spacedesk Windows Driver, we are now at v1.2.05.
in the current version, it enables you to permanently hide taskbar icon. please make sure to always update your spacedesk Windows Driver

For your other concern, currently we do not have an option for our clients (viewers) to manually start at boot time. however, I believe that this can be achieve using some of windows settings.

[spacedesk Lea]

Hi @right,
Thank you very much for sending the requested info.
For further analysis, could you also please send us a DebugView logs of your secondary machine/laptop?
Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 7 Viewer app and try to recreate the issue
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs (as .txt file) and send it to us.

[spacedesk Lea]

Hi @mstakwax,

Thanks for sending the logs.
Based on the logs you are trying to reinstall version 1050 of spacedesk Driver.
Could you please try the most recent spacedesk Driver v2.1.05 which is available on https://www.spacedesk.net/#download.

If it sill did not help, please try:
https://manual.spacedesk.net/TroubleshootingUninstall.html and/or
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html

[AverageUser]

Does Spacedesk can handle high usb speeds?
I have connected my tablet (usb type-c 3.1) to my laptop (usb4) with various cables/ports, but none of them gave speed higher, than 425mbit.
Is it my problem or there are software limitations?

[mstakwax]

Hi
Those instructions that you refer to are irrelevant if I can’t install the Windows driver on the Primary machine.
I have resend the Zip files, hopefully you will be able to open then and find the issue.

Here are the Pop pup that are showing during installation.

1) “An earlier version of Spacedeck is already installed” ” Continue and update spacedesk Window Drivers?”
2) During installation I get “The specified account already exits” then I press “OK”
3) The following pop up An error has been encountered while installing spacedeck driver, installation will be stop” Then I press “OK”
4) Then the following is display ” Spacedesk Windows DRIVER Setup Wizard ended prematurely”

Thanks for your Help and Have a Merry and Safe Christmas
Marc

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[Rackneh]

Personally I feel like I can provide an answer to your questions.

I personally use SpaceDesk to use my phone and SteamDeck as screens, BUT also for “docking” my steamdeck wirelessly without needing to go out and buy an actual dock.

I love that I can use my main monitor, keyboard and mouse as if they were directly connected to the deck and better yet I can switch between my main rig and my deck seemlessly, something only expensive KVM switches can do.

If you were to allow for higher framerates as an “expert” or experimental feature, I could actually use my main monitor’s 144hz with games on my Deck. That way I can play games at the deck’s native resolution (720p) but at my monitor’s native framerate.

I and a lot of other people who have or have had low-spec machines are well aware of the tradeoffs needed for higher refreshrates and we would gladly sacrifice resolution to get that better framerate.

The magic of spacedesk in my eyes is turning any semi-competent toaster with a screen into an addition to your host PC, allowing users that understand what they’re doing to get more out of the software only improves it in my opinion.

• This reply was modified 9 months, 2 weeks ago by Rackneh.
• This reply was modified 9 months, 2 weeks ago by Rackneh.

[S.H.E.I.K.H]

clean installed my windows and tried v2.1.05 all problems solved. I think after installing .Net v6 the problem began. now it’s ok.

[S.H.E.I.K.H]

Sure, tested 20 apps including, chrome, word, photoshop, illustrator, etabs, sap2000, winrar & … also rainmeter widgets jump to main screen!

[compexpert]

Hi Christian,

I am not jonas2023.

Actually, I downloaded directly to my desktop and launched from there. I deactivated onedrive a long time ago, but it looks like I started the MSI package from onedrive. That surprises me very much. maybe there is a mistake by msi installer from windows.

[kergekacsa]

Hi there!

1.) Pinch to disconnect function is gone?
About two version ago the funger pinch to disconnect function is not working on ipad anymore. Maybe it is connected to the change to always show the overlay button for a few seconds?
Now the only way to disconnect the app is to quit from it, and when you reopen it the overlay button is visible for a short time and click disconnect there.

2.) App disconnect around every minute when idle
While my desktop app has a 300 seconds idle timeout the app disconnects and automatically reconnect around every minute.

3.) Minor app crash bug
If I disconnect the app but didn’t close the disconnection popup, just minimize the app and reopen it (not right away, it need more time!) it crashes and I need to open it again.

4.) Minor: Desktop app idle timeout change
This change needs an enter pushed after change, it would be much easier if it could be saved on changed state.

Best regards,
Peter

[spacedesk Christian]

Hi @wilo70,

based on your logs, it cannot move the spacedeskService binary from your programfiles to System32 folder.
also, did you reboot your machine after you uninstall spacedesk?

You might want to try the following:
1. reboot your machine after you uninstall
2. run the spacedesk installer and change the destination folder

[Wilo70]

I’m reviving an older Toshiba Satellite laptop running W7 for use again. I have Spacedesk running on other current W11 laptops and it runs perfectly however with this install under W7 it fails at the same point constantly.

I mirror to Sony Android TV’s and all the other work fine with no issues. I ran the install with the TV app running and it does show up the name of the laptop and the correct IP address on my network however when it’s selected on the TV it displays as “screen is off” and disconnects so something is getting through but its failing at the install point on the laptop.

Ive included a compiled screenshot of the popups that come up plus system info however one warning does state a software failure and the .msi is listed as a beta version.

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[latio]

Dear spacedesk Team,

I’ve been a loyal user of spacedesk and truly enjoy the software. I wanted to inquire if there are plans to enable support for higher refresh rates like 90Hz, 120Hz, or even higher while maintaining hardware encoding?

Looking forward to more exciting updates!

[fritzmark]

Seems to have worked. I was able to install version 2.1.0.1 using winget install Datronicsoft.SpacedeskDriver.Server.

Still thinking this would have been easier if I would just have copied spacedesk_driver_Win_10_64_v1067_BETA.msi into C:\Users\Alter\AppData\Local\Temp\WinGet\.

Many thanks!

[aligale]

Disabled shadowplay and the connection still fails. I have my software updated to 2.1.0.0, but USB tethering requires access to the cellular connection tab, which my iPad does not have, since I bought one without that capability.

[NeilBru]

Faced the same issue with my Pixel 7. Could only connect via network. Confirming @shdwlynx solution of turning on USB debugging on Android 14, Google Pixel 7 connecting to Windows 10 ver. 2.1.01.

• This reply was modified 9 months, 3 weeks ago by NeilBru.
• This reply was modified 9 months, 3 weeks ago by NeilBru.

[eonjun]

There is an item ″DO NOT USE free spacedesk Viewer App without purchasing a Commercial License″ in the license policy.
Does ″free″ here mean something different from the BETA version(spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA)?

//Thank you for providing a great app

[spacedesk Marcel]

Yes, this configuration (spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA) can be used for free until it will expire. No matter if business or private use. Expiry date of free spacedesk versions is always shown in spacedesk Driver Console (December 2024 for this configuration).

In General:
Free spacedesk versions always have an expiry date. Paid business versions do not expire.
After the expiry date, spacedesk free versions will still work. However they will not show any colors on the screen any more. They will look like an ancient Black and White Television.

• This reply was modified 9 months, 3 weeks ago by spacedesk Marcel.

[eonjun]

I want to try spacedesk at my company. Referring to licensing, can spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA linked to spacedesk.net be used for free by companies? Can I use the BETA version, which is not an app from the store, for free within the company?

[qstdnx]

Add double-finger trigger right-click menu
Two finger slide trigger scrolling (supports vertical and horizontal scrolling)
Two finger kneading zoom in or out
three-finger gesture (view all open windows), etc.
hope to support custom settings
[Link](https://support.microsoft.com/en-us/windows/touch-gestures-for-windows-a9d28305-4818-a5df-4e2b-e5590f850741)

[spacedesk Christian]

Hi @jones2023,
Could you please provide more information about the issue you are experiencing? Are there any errors when uninstalling or installing? Additionally, could you send us a screenshot?

also, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @aligale,
Based on the attached screenshot, you have Nvidia Shadowplay installed. Could you maybe try to disable it on Nvidia GeForce Experience app? then maybe reboot your primary machine and try again with spacedesk.

also, if you want to use a wired connection with your Ipad, please update your spacedesk Windows Driver to version 2.1.0.0, this update already has the native iOS USB support. you don’t have to use USB tethering to connect your iOS anymore.
Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> iOS USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/iOSUSBCableConnection.html

• This reply was modified 9 months, 4 weeks ago by spacedesk Christian.

[dougw03]

Christian, sorry it seems I sent this message bit too hastily. I realized that it seems ethernet adapters do not show up under communication interfaces (although shouldn’t they?).

After I posted my last message, I rebooted my server and my client still would not connect. I had to reboot my client for it to recognize my server. In fact this is the second time this happened in the past two days. I checked microsoft store and am using the latest client. I just updated to v2.1.0.0 server and will let you know if that helps for whatever reason, but I suspect my issue is on the client side. Is there any way to send diagnostics on the client side? I have admin rights on my client PC in case it helps.

[spacedesk Christian]

Hi @compexpert,
To make it clear, there was no problem with uninstall. The error occurs during the installation stage, and it fails because it cannot find the files generated in the destination folder.

In this case, please try the following:
1. Do not upgrade from old version to another. instead, completely uninstall spacedesk first via previous msi or Programs & Features
2. Generate msi trace (msiexec.exe) of the spacedesk MSI installer while spacedesk is installing.
to do this, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the spacedesk MSI installer you will use to install inside the folder then click the get_trace.bat
– the script will prompt you to enter the MSI file name then press enter
– it will run the spacedesk installer
– change the destination folder (check if the destination folder is created)
– if you encounter the error again, please send the spacedeskmsi_trace.txt generated inside the folder together with the dxdiag file and setupapi.dev.log file located in C:\Windows\INF

[vivid]

Here you are.
I did a quick scan of Debugview.log and found USB 2.0 related messages around line 230, which maybe related to this issue?

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[vivid]

Hello, Christian
Thank you for your responce.

I’m trying several USB troubleshoot but currenty there is no improve.
File transfer seems to be working in USB 3.0.

I found the following three messages:

####################################
Level: Error
Device USB\VID_0000&PID_0003\5&2cf64626&0&17 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters: spacedeskDriverAndroidControl
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
####################################
Level: Warning
Device settings for USB\VID_0000&PID_0003\5&2cf64626&0&17 were not migrated from previous OS installation due to partial or ambiguous device match.
Last Device Instance Id: USB\VID_04D9&PID_4545\5&2cf64626&0&2
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF120
Present: false
Status: 0xC0000719
####################################
Level: Information
Device USB\VID_0000&PID_0003\5&2cf64626&0&17 was configured.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.2506
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\CONFIG_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\CONFIG_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&6970116&0&0

[spacedesk Christian]

Hi @vivid,

spacedesk Android USB should work with both USB 2.0 and USB 3.0 ports and cables.
Have you tried troubleshooting your USB 3.1 port? does it work with file transfer?
Could you also try plugging it on your USB 3.1 port and check spacedesk Android Control in device manager if there are any errors (indicated by an exclamation mark).

[vivid]

The Android USB connection only works when plugged into the USB2.0 port of my PC and not with USB3.1 (3.0). Is this expected behavior?
I tried “slowly plug and unplug USB cable a few times” as in the documentation and it works since it forces my USB3.1 cable to be recognized as USB2.0.

[spacedesk Christian]

Hi @struct2009

Thank you very much for reporting this Issue. we were able to reproduce this on our side and already forwarded it to our iOS developers.
for now, please use SonarPen in wireless connection.

[spacedesk Christian]

Hi @flyingace63,

The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.

[spacedesk Christian]

Hi @santiiju2,

Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @demon518336,

For blackscreen issues,
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products

For the failed installation of 32-bit version, is there any error that pops up? what does it say?
Could you try restarting your PC and then try to install again? there may be a pending reboot in your system..

If that doesn’t work, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Demon518336]

When connected via WI-FI, a black screen with the inscription “Connected – the display is off” pops up. I just connect via usb to a black screen, I tried everything, help. And I still can’t install the 32-bit application, although I installed 64-bit, an error pops up when downloading.

[spacedesk Christian]

Hi @santiiju2,

based on the traces, spacedeskdriverbus failed to install on your machine.
We have released a new spacedesk Driver v1077, could you please try installing this version?
if it still doesn’t work, could you please send us the output of the following, just follow the steps below.
-Open Command Prompt as an Administrator
-type pnputil -e
-copy all and save to a text file
Send us the textfile in your next reply.