Forum Replies Created
-
Hi @daniel_01,
Could you please send us the following for further analysis:
– dxdiag file of both your primary and secondary machine (just run dxdiag.exe then click “Save All Information”)
– a picture of your monitor setup in portrait mode where touch is not working correctly or maybe a short video showing the touch issue
– which windows viewer app are you using? Microsoft Store version or Windows 7 desktop version?Hi @mysteryroach,
Thanks for the feedback.Could you please try the following:
1. Ping the IP address of your laptop from your desktop and vice versa and check if they are reachable to each other.
2. Did you also try with your antivirus disabled?
We noticed that you have Avira antivirus, can you quickly try with Avira disabled?——-
By the way about this:
Seems there’s a new version of Spacedesk now so I upgraded to that, but it didn’t fix anything. I noticed that I couldn’t click on the alert at the top of the Spacedesk console informing me of the new version, as it gives me the error “Your Firefox profile cannot be loaded. It may be missing or inaccessable”. So I had to manually go to the download page myself to download the new version.
This is probably a browser error. Maybe you can try the Method 2 on the link below to fix it.
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessibleHi @blaaue,
Thanks for sending the setup log files.
Could you please try the following:
– uninstall spacedesk via msi installer (if it’s till installed)
– go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
– run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Uninstalling
– select “Not listed” then paste these product codes (one by one – including all the previous versions installed)
spacedesk_driver_Win_10_64_v1030_BETA.msi:{FA2ABC07-9DF6-4863-A7A6-F9FF43C1EF63}
spacedesk_driver_Win_10_64_v1027_BETA.msi:{5F477E5B-9A22-417C-83FA-396854F23507}
spacedesk_driver_Win_10_64_v1018_BETA.msi:{549279AD-9EE3-4FC7-A433-C6153B94ED98}
spacedesk_driver_Win_10_64_v1014_BETA.msi:{8C330294-7E17-42D6-B17F-1D875427F066}After the steps above, please reboot your primary machine then try again to install the latest spacedesk Driver installer.
Hi @nosotrospapaya,
Thanks for checking.
Back to device manager, after checking the “Show hidden devices” + “Devices by connection”, can you find several hidden HID Keyboard Device and HID-compliant touch screen?If there’s any, please try to right-click -> Uninstall all of it.
Then check if you can now uninstall the spacedesk virtual HID device.Hi @nosotrospapaya,
could you please open the device manager (just run devmgmt.msc) on your primary machine, click View tab -> select Show hidden devices and Devices by connection.
Find any spacedesk virtual devices below, if you find spacedesk virtual HID device, and there are devices underneath it, please right-click uninstall all devices one by one then uninstall “spacedesk virtual HID device” last.By the way, please delete the old spacedeskSetup.log file, the file size seems too big now.
Then try again with spacedesk installation.Hi @syntax101,
Is your android device connected to your new router’s wifi network too?
Could you please check on your new router’s settings if the client/wifi isolation setting is enabled.
If this setting is enabled, it will prevent a direct communication between connected devices.For more details, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.
