Forum › Forums › spacedesk Discussions › ServiceOpen OpenService failed! 1060 Service does not exist.
- This topic has 20 replies, 3 voices, and was last updated 2 years, 8 months ago by spacedesk Lea.
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December 17, 2021 at 5:39 pm #5095andycParticipant
Just tried to install SpaceDesk on my win10 pc. Install fails with the following log message
Call: 12/17/2021 16:55:3 Build: Dec 16 2021 13:23:43 v1025
>>> SpacedeskSetupCustomAction::_tWinMain -preInstallCheck_W10
>> ActionServiceUninstall spacedeskDisplayKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDisplayKmode!
>> ActionServiceUninstall spacedeskDispKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDispKmode!
>>> LegacySetupUninstallDecember 20, 2021 at 8:05 am #5115spacedesk LeaKeymasterHi @andyc,
Could you please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF- This reply was modified 2 years, 9 months ago by spacedesk Lea.
December 20, 2021 at 9:05 pm #5130December 20, 2021 at 9:08 pm #5132andycParticipantUnable to send requested data due to following errors;
spacedeskSetup.log: Sorry, this file type is not permitted for security reasons.
setupapi.dev_.log: File exceeds allowed file size.December 20, 2021 at 9:21 pm #5133andycParticipantI have renamed the spacedesk “log” to “txt” and have extracted the spacedesk portion of setupapi.
Hope this helps
Attachments:
You must be logged in to view attached files.December 20, 2021 at 9:22 pm #5135December 21, 2021 at 1:36 am #5141spacedesk LeaKeymasterPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
December 21, 2021 at 9:04 am #5152andycParticipantAs requested, zipped logs
Attachments:
You must be logged in to view attached files.December 22, 2021 at 9:53 am #5172spacedesk LeaKeymasterThanks for sending the logs.
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.
If the problem still persist, please send an updated logs.- This reply was modified 2 years, 9 months ago by spacedesk Lea.
December 22, 2021 at 11:41 am #5176andycParticipantI have just downloaded v1.0.26 and get the same results
December 24, 2021 at 2:04 am #5201spacedesk LeaKeymasterThanks for the feedback.
Is the failing msi installer shows error message box? OR
Is your computer crashing while trying to install spacedesk?We noticed a bluescreen crash on your dxdiag file, is it happening during spacedesk installation?
December 24, 2021 at 12:02 pm #5209andycParticipantNo msi error box but there is a bluescreen crash each time I try to install
December 28, 2021 at 1:32 am #5245spacedesk LeaKeymasterHi @andyc,
I see, thanks for confirmation.
To further analyze the bluescreen crash, could you please send us the last 2 or 3 *.dmp files in C:\windows\minidump folder?December 28, 2021 at 12:05 pm #5253andycParticipantAs requested .dmp files
December 28, 2021 at 12:14 pm #5254andycParticipant.dmp files are 1.2 mb each. How can I send
December 29, 2021 at 3:19 am #5260spacedesk LeaKeymasterPlease send the dmp file to this email: AndroidApp@spacedesk.ph
January 2, 2022 at 12:06 pm #5319andycParticipantcompressed .dmp files
January 11, 2022 at 10:03 pm #5520tcoyleParticipantWas a fix for this found. Having same issue installing Ver 1029 on Win 10. Install fails half way through. Setup removes files and finishes. Windows does not crash
January 12, 2022 at 10:46 am #5531andycParticipantHi,
Any update on this issue?
January 14, 2022 at 12:48 pm #5594andycParticipantNo fix found as far as I am aware. I havent heard anything from Spacedesk since 2nd Jan
January 18, 2022 at 1:06 am #5677spacedesk LeaKeymasterHi @andyc,
The dump analysis shows that chdrvr01.sys driver is crashing. Please check the attached dump analysis.
The driver’s product name is CH Products Control Manager.
Do you have any CH Products on your primary machine? E.g. game controllers (joysticks, pedals, throttles)?Attachments:
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