ServiceOpen OpenService failed! 1060 Service does not exist.

[andyc]

Just tried to install SpaceDesk on my win10 pc. Install fails with the following log message

Call: 12/17/2021 16:55:3 Build: Dec 16 2021 13:23:43 v1025
>>> SpacedeskSetupCustomAction::_tWinMain -preInstallCheck_W10
>> ActionServiceUninstall spacedeskDisplayKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDisplayKmode!
>> ActionServiceUninstall spacedeskDispKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDispKmode!
>>> LegacySetupUninstall

[spacedesk Lea]

Hi @andyc,
Could you please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

• This reply was modified 3 years, 1 month ago by spacedesk Lea.

[andyc]

As requested , log files

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[andyc]

Unable to send requested data due to following errors;

spacedeskSetup.log: Sorry, this file type is not permitted for security reasons.
setupapi.dev_.log: File exceeds allowed file size.

[andyc]

I have renamed the spacedesk “log” to “txt” and have extracted the spacedesk portion of setupapi.

Hope this helps

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[andyc]

retry

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[spacedesk Lea]

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[andyc]

As requested, zipped logs

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[spacedesk Lea]

Thanks for sending the logs.
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.
If the problem still persist, please send an updated logs.

• This reply was modified 3 years, 1 month ago by spacedesk Lea.

[andyc]

I have just downloaded v1.0.26 and get the same results

[spacedesk Lea]

Thanks for the feedback.

Is the failing msi installer shows error message box? OR
Is your computer crashing while trying to install spacedesk?

We noticed a bluescreen crash on your dxdiag file, is it happening during spacedesk installation?

[andyc]

No msi error box but there is a bluescreen crash each time I try to install

[spacedesk Lea]

Hi @andyc,
I see, thanks for confirmation.
To further analyze the bluescreen crash, could you please send us the last 2 or 3 *.dmp files in C:\windows\minidump folder?

[andyc]

As requested .dmp files

[andyc]

.dmp files are 1.2 mb each. How can I send

[spacedesk Lea]

Please send the dmp file to this email: AndroidApp@spacedesk.ph

[andyc]

compressed .dmp files

[tcoyle]

Was a fix for this found. Having same issue installing Ver 1029 on Win 10. Install fails half way through. Setup removes files and finishes. Windows does not crash

[andyc]

Hi,

Any update on this issue?

[andyc]

No fix found as far as I am aware. I havent heard anything from Spacedesk since 2nd Jan

[spacedesk Lea]

Hi @andyc,
The dump analysis shows that chdrvr01.sys driver is crashing. Please check the attached dump analysis.
The driver’s product name is CH Products Control Manager.
Do you have any CH Products on your primary machine? E.g. game controllers (joysticks, pedals, throttles)?

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