Suddenly not working

[nosotrospapaya]

Today, spacedesk suddenly stopped working. It showed the “connected/offline” in the tablet and I couldn’t make it work. I uninstalled it from the laptop and tried to reinstall it. But now its stuck in the setup wizard for hours already and its not installing.

[spacedesk Lea]

Hi @nosotrospapaya,
Are you installing the most recent spacedesk Driver v1.0.27 (for Windows 10) from the website?

[nosotrospapaya]

Yes spacedesk Driver v1.0.27 (for Windows 10) from the website.

[spacedesk Lea]

Hi @nosotrospapaya,
Could you please restart your primary machine, then try again to install the spacedesk.
If the same problem still persist, please send us the following for analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[nosotrospapaya]

Here it is.

[nosotrospapaya]

It says it exceeds the allowed file size even if its a zip file.

[nosotrospapaya]

Will send it one by one. 1 of 3

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[nosotrospapaya]

Will send it one by one. 2 of 3

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[nosotrospapaya]

Will send it one by one. 3 of 3

[spacedesk Lea]

Hi @nosotrospapaya,
could you please open the device manager (just run devmgmt.msc) on your primary machine, click View tab -> select Show hidden devices and Devices by connection.
Find any spacedesk virtual devices below, if you find spacedesk virtual HID device, and there are devices underneath it, please right-click uninstall all devices one by one then uninstall “spacedesk virtual HID device” last.

By the way, please delete the old spacedeskSetup.log file, the file size seems too big now.
Then try again with spacedesk installation.

• This reply was modified 1 year, 10 months ago by spacedesk Lea.

[nosotrospapaya]

I was able to delete the others but the last one, spacedesk virtual HID device I couldn’t. Please see screenshot.

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[spacedesk Lea]

Hi @nosotrospapaya,
If it can’t be uninstalled, that means, there are still devices plugged underneath spacedesk virtual HID device.
Did you click the View -> Devices by connection?

[nosotrospapaya]

Here’s the screenshot which shows view devices by connection and show hidden devices. You can see below that there are no more devices plugged underneath but I still can’t uninstall when I right click it. The only options are to update, scan, properties.

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[nosotrospapaya]

Any other solutions to the problem?

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